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From 123-CBT Computer Based Training
Call Center Mgt Managing an Inbound Call Center

...: In this simulation you meet with Susan Crawford, Commercial Real Estate Agent, and Ronald Spear, Finance Accountant, to discuss the movement of the software department's call center. The software department, which is going through an expansion, is taking the space previously used for the call center. Formally situated next to the software department, the call center
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Call Center Mgt Managing an Inbound Call Center
