Online System eLearning Training

Introduction to Measurement Concepts This course provides an introduction to the concepts of measurement and metrology (the science of measurement). Also provides an introduction to the SI system of units. more...

Basic RF and Microwave Power Measurement ...fects of mismatches due to reflections in the measurement system on the measured power. Also the measurement of power through a two-port device is covered. Finally this course discusses in a fair amount of detail how to transfer the calibration of a higher-level measurement standard to a working standard using the alternate connection to a stable source method, including the derivation of the more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...

Creating Outstanding Online Help Principles and Practice Software Industry If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a a side-by-sidea editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another more...

Object-Oriented Analysis Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. more...

Microsoft Windows XP Level 1 This course introduces students to the basic features in Microsoft Windows XP by including lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. more...

Windows 98 Level 1 This introductory course will teach students how to use the basic features of Microsoft Windows 98. The course includes lessons on customizing the Desktop using Web content, screen savers, and Desktop themes. Students will also gain un understanding of the file system, including how to use Windows Explorer. more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. more...

Medical Terminology Training Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. more...

MS Access 2000 CoursePak Textbook CD A quality MS Access training system proven in thousands of classrooms and hundreds of offices worldwide. more...

MS Excel 2000 CoursePak Textbook CD A quality MS Excel training system proven in thousands of classrooms and hundreds of offices worldwide. more...

MS Word 2000 CoursePak Textbook CD This is the same high quality MS Word software training system proven in thousands of classrooms and hundreds of offices worldwide. more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and more...

SI Units - The Candela The last in a series of seven courses on the SI system of units. The topic of this course is the SI unit of luminous intensity, the candela. more...

MEAS403 - Basic RF and Microwave Noise Measurement MEAS403 - Basic RF and Microwave Noise Measurement In this course the following will be covered: Definition of Noise Temperature Difference between Noise Temperature and Physical Temperature Definition of Excess Noise Ratio (ENR) Y-factor technique for noise measurement The use of adapters and attenuation in noise measurement The effect of reflections in noise more...

SI Units - The kelvin This is the fifth in a series of seven courses on the SI system of units, covering the unit of thermodynamic temperature, the kelvin. more...

MEAS104 - SI Units - The kilogram The third in a series of seven courses on the SI system of units. more...

Administering Linux Administering Linux will teach the student how to configure and administer Linux once it has been installed on your system. more...

Linux Operating System Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization. more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Design Team - Business Process Modelling ...ries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each technique - from information gathering through to final verification. The diagrammatic standards within the course are compatible with all major more...

Leadership and Team Development: Performance Troubleshooting MAXIM TRAINING Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can more...

Leadership and Team Development: Appraisal Interviewing MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of more...

Organisational Communication :Setting Safety Standards Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will more...

Organisational Communication : Improving Safety Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will more...

Linux Administration Part 1: Installation and Administration The third course in the Linux Essentials series introduces the learner to basic system administration. It begins by covering Linux system installation, the startup and shutdown processes, and system configuration. The course then teaches learners to install applications and manage users. It also examines system backup from an administrator's perspective. Finally, the course examines system more...

Linux Administration Part 2: Hardware and Programming The fourth course in the Linux Essentials series examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some more...

Linux Red Hat Advanced System Administration Part 1: Planning and Basic Installation The first course in the Linux Red Hat Advanced System Administration series provides users with a methodology for planning and installing a Red Hat system. It identifies issues to resolve during the planning stage. It also provides an overview of the installation process and teaches the learner how to install a basic Red Hat system. more...

Linux Red Hat Advanced System Administration Part 2: Advanced Installation and Basic Configuration The second course in the Linux Red Hat Advanced System Administration series builds up a deeper understanding of some installation and startup options. It covers some installation troubleshooting and initial configuration. It also covers how to set up users and manage software after a Red Hat Linux installation. more...

Linux Red Hat Advanced System Administration Part 3: User Administration and X Windows The third course in the Linux Red Hat Advanced System Administration series covers some advanced user administration and X Windows topics. It examines disk quotas and shell configuration. The course also covers Kernel concepts, installation, and configuration. Finally, it teaches the learner how to set up X Windows servers and clients. more...

Linux Red Hat Advanced System Administration Part 4: Network Management and Services The fourth course in the Linux Red Hat Advanced System Administration series covers Network Management and Services. It examines a number of networking technologies such as DNS, NFS and DHCP before explaining PPP configuration. Finally, this course provides information about installing and configuring network services such as HTTP, FTP, Samba and Printing. more...

Linux Red Hat Advanced System Administration Part 5: Security and Operational Administration The fifth and final course in the Linux Red Hat Advanced System Administration series covers security issues and some operational administration topics. The course begins by examining NIS and basic security. It also covers system logging, internetworking and services security which are designed to help administrators ensure that their systems are secure. more...

Windmaster Case Study 2: Industry Analysis Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the role analysis plays in strategic more...

Control-T This course provides a detailed introduction to the Control-T product and how it is used to manage removable media. The student is led through an introduction of the Control-T components and facilities. Each component that is involved in the operation of the tape management system is reviewed in detail. Practical examples are provided throughout the course. more...

System Managed Storage (SMS) System Managed Storage (SMS) more...

Assembler System/390 Basic This course is an introduction to System/390 assembler programming in an OS/390 environment. It teaches the student assembler programming skills including system conventions, assembler, and machine and macro instruction usage. In the laboratory sessions the student is guided in creating assembler programs: these include re-entrant code, the use of bi-modal addressing and execution in access more...

Assembler System/390 Advanced Assembler System/390 Advanced more...

A+ Certification Part 4 - Operating System Fundamentals This is the fourth course in a seven part series that presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Students will learn the instruction on underlying DOS (command prompt functions) in Windows 9X and Windows 2000, and the functions and structure of Windows 9X and Windows 2000. Additionally, they will learn how to navigate through more...

A+ Certification Part 5 - Operating System Installation and Configuration This is the fifth course in a seven part series. Students will learn both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. more...

A+ Certification Part 6 - Troubleshooting and Preventive Maintenance This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...

Integrated File System Integrated File System more...

z/OS for Operators Curriculum ...of Virtual Storage - Identify various components of a MVS System - Define Virtual, Central, Expanded and Auxiliary Storage - Understand the Virtual Storage Layout of an Address Space Course Content Module 1 MVS ARCHITECTURE Basics Revised Operating Systems and Storage Tasks, Control Blocks and the PSW Module 2 370 ARCHITECTURE & MULTIPROCESSING CPU Main Storage Multi programming Supervisor more...

Tandem System Manager, Developer & DBA Curriculum http://www.interskill.com/catalog.asp to view course description more...

SkillVantage Manager - Web Admin.and Reporting (how to use SVM, not the SVM software) This course teaches training Administrators the skills and knowledge necessary to setup, access, track, and manage corporate training resources using Web SVM Administrator 2.4.2. Students will learn the key tasks and procedures in the areas of system setup, training resource setup, user management and configuration, and reporting. Students will also get a brief introduction to learning management more...

Cisco Installing and Maintaining Routers Part 3: 7000, 7200, and 7500 Series ...System Messages and Commands section of the course, students are practice interpreting online module insertion and removal messages. Students also use commands to display system and card status or information. This section helps students develop skills in recognizing and interpreting common system messages. Students also using Cisco IOS software commands to load files into Flash memory and more...

Project Management: Quality Standards This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use more...

The Professional Teller: Understanding Banking Basics The Professional Teller: Understanding Banking Basics gives the student an overview of the banking industry, the various departments in most banks, and the various services tellers perform. Additionally, the program covers the Federal Reserve System and the Federal Deposit Insurance Corporation, their roles in the banking industry, and their influence in everyday banking activities. more...

Oracle Applications Release 11i: System Administration ...to perform administrative tasks in an Oracle Applications systems environment. Students learn to manage security by granting users access and defining their application privileges, to register custom applications, to execute programs and reports using Standard Request Submission, and to audit and monitor system processing. They also learn the purpose and operation of concurrent managers: how to more...

Oracle Applications Release 11i: Workflow - Part 2 Oracle Applications Release 11i: Workflow - Part 2 explains the administrative features of Oracle Workflow 2.5. Oracle Workflow 2.5 is a stand-alone, complete management system that supports business process definition and automation. The course explains the directory services in Workflow and the Workflow Engine. In this course, the learner gains practical experience in monitoring a workflow more...

Oracle Applications 11i General Ledger: Currencies and Multicompany Accounting This course covers foreign and multiple currency concepts and the procedures for creating foreign currency journals, revaluing and translating foreign currency balances, and reporting in multiple currencies. This course also covers the procedures for setting up Global Intercompany System and Global Consolidation System, performing intercompany transactions, setting up intercompany balancing, and more...

Microsoft Windows 95 Fundamentals This is the first of a series of multimedia self-paced learning courses in Windows 95 and related Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at more...

Microsoft Windows 98 Power User This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Implementing Directory Services in Microsoft Windows NT Server 4.0 This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain more...

Microsoft Windows NT Server 4.0 Analysis and Optimization This is the second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 1 This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 2 This is the fourth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 1 This is the sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 2 This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 1 This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 2 This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 3 This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4 This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Microsoft SQL Server 7.0: System Administration - Part 1 This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 2 This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 3 This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 4 This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 5 This is the final course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

CIW Security Professional Part 1: Network Security Introduction This is the first course in a five part series on security. This course teaches the concepts of security, the elements of a secure system, how to apply encryption principles, the different types of common security attacks, and how to create an effective security infrastructure. more...

CIW Security Professional Part 3: Operating System Security This is the third course in a five part series which covers the content in the CIW Security Professional Series. This course teaches security principles for Unix and Windows NT systems, implementing account security, implementing file system security, assessing security risks, and reducing risks. more...

CCNT Basic Data Communications Part 2: Networking and Transmission Principles This is the second course in a three part series that teaches students about networks and transmission principles. The course covers local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. System network architecture (SNA), and TCP/IP, data protocols, DTE to DCE interface standards, and transmission methods and error checking are also covered. more...

CCNT Computer-Telephony Integration Essentials This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course. more...

Getting Started with Microsoft Windows XP To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each more...

Win2000 Professional Connect through Networks This course covers the various aspects of networking connections. You will be introduced to the different types of dial-up networking connections, and you will learn to install and configure a Virtual Private Connection (VPN) and a dial-up connection. You will also learn to share the Internet connection over a network. In addition, this course introduces you to the installation and configuration more...

Windows 2000 - Installing and Configuring Active Directory To provide an overview of the Active Directory installation and configuration process Students preparing for Microsoft exam 70-217; students working in a medium to very large computing environments that use the Windows 2000 network operating system more...

Win2000 Dir Serve Man Optimizing Active Dir Components ...irectory support and performance-monitoring tools such as System Monitor, Event Viewer, and Performance Logs and Alerts. Using these tools, you can monitor access to shared folders, monitor open files, disconnect users from open files, and send console messages. Related Exam: Microsoft Exam #070-217: Implementing and Administering a Microsoft Windows 2000 Directory Services In IT Professionals more...

Win2000 Active Directory Implementation Implementing Change Configuration Management This course provides an explanation of how to use group policies to manage users and computers in a centralized or decentralized network. First, the course introduces group policies and change and configuration management. You will learn how to store, modify, and process Group Policy Objects (GPOs), as well as how to link GPOs to domains, organizational units, or sites. This course describes GPO more...

Win2000 Active Directory Implementation Remote Installation of Windows 2000 ...motely installing the Windows 2000 Professional operating system to a group of client computers using the Remote Installation Service feature. First, you will learn about the components and functionality of RIS, how to use RIS to perform an automated deployment, and how to install, configure, and authorize an RIS server. The course will explain how to create an RIS client boot disk to use for more...

Win2000 Netwk Sec Design Analyzing an Org Sec Reqts In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls more...

Relational Database Design and Administration This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases. more...

VPNs Using Cisco Pre-Shared Keys To configure VPNs using Cisco pre-shared keys The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Further Cisco IOS Security Features To configure the IOS Firewall authentication proxy and the IPS The primary target includes network designers, network administrators, network engineers, and system engineers. more...

CompTIA Linux 2004 Security ...ic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their more...

LAN Software Implementation This WestNet e-Learning module explores the features and functions of Windows NT, Microsoft's 32-bit network operating system (NOS). The lessons of this module present the basic concepts necessary to install, configure, and maintain a Windows NT network. more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality. more...

Call Center Components This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools. more...

Configuring Testing and Verifying IPSec To configure, test, and verify IPSec The primary target includes network designers, network administrators, network engineers, and system engineers. more...

ISAKMP and IPSec To recognize how to configure and verify ISAKMP and IPSec The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Configuring Cisco Easy VPN Remote To recognize how to configure Easy VPN Remote for the VPN Client 4.x and remote access routers The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Remote Access Using Cisco Easy VPN To configure remote access using a Cisco Easy VPN server The primary target includes network designers, network administrators, network engineers, and system engineers. more...

ISPF with TSO E I Provides an extensive and practical introduction to the MVS TSO/E system and using the ISPF Program Development Facility (ISPF/PDF). End users, programmers, operators, production support, technical support, analyst. more...

Security in a Microsoft SQL Server 2000 Environment To explain how to plan and implement security on a SQL 2000 database Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Transferring and Transforming Data in SQL Server 2000 To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Process Analysis and Documentation ...system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, more...

Transferring and Transforming Data in SQL Server 2000 To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Customer Relationship Management Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the more...

ITIL Configuration and Release Management ...o eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. Course more...

ITIL Problem and Change Management ...system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...

Discovering What Your Customers Want ...ith a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course, you'll explore the bottom-line payoffs for more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide more...

Project Integration Executing and Completing a Project Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle more...

An Introduction to Project Management PMBOK-Third Edition aligned Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the more...