Online Systems eLearning Training

MCSE 2000 CD-ROM Library 8 CD s CD-ROM training kit for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) more...

Basic Measurement Concepts This course introduces basic measurement concepts such as bias, repeatability, systematic error. It covers measurement methods, data characteristics, and the characteristics of measurement systems. This course is a follow-on to MEAS101, which is a prerequisite. This course is worth 0.1 RU's for the purposes of ASQ CCT recertification. more...

Systems Requirements Analysis and Design Writing Learn how to effectively write business requirements for systems analysis and design. more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. more...

Laboratory Audit Essentials ... laboratory audit ensures that the laboratory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time more...

MCSE 2000 On-Line Library 1 Year - On-Line On-line training package for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) more...

MCSE 2000 CCNA 2 0 On-Line Library 1 Year - On-Line On-Line training package for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate) more...

Introduction to ISO 9001 2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. more...

Getting Organized Is a Breeze Learn the organizational tips, tools, systems and techniques that will help you experience greater freedom, control, success and peace of mind. more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and more...

Passive Waveguide Components The purpose of this course is to introduce the basic components of waveguide systems. This includes the basic "plumbing" such as straight sections, bends, twists, transisitons, and waveguide-to-coax adapters, as well as some of the components that combine or divide signal paths. In addition this course will cover some of the basic components such as terminations, circulators, isolators, and more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. more...

MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) CD-ROM training kit for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: http://www.microsoft.com/traincert/mcp/mcse/default.asp">MCSE 2000 (Microsoft Certified Systems Engineer) more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Design Team - Business Process Modelling ...ces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each technique - from information gathering through to final verification. The diagrammatic standards within the course are compatible with all major proprietary tools and methodologies, including the SAP R3 3.0 "Reference Model". This course more...

Safety Sense Series: Safety Standards and Systems XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...

Measuring and Recording Performance If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. Giving feedback & appraising people is fraught with potential pitfalls. This course is more...

Linux Red Hat Advanced System Administration Part 5: Security and Operational Administration The fifth and final course in the Linux Red Hat Advanced System Administration series covers security issues and some operational administration topics. The course begins by examining NIS and basic security. It also covers system logging, internetworking and services security which are designed to help administrators ensure that their systems are secure. more...

Colt and Winchester Case Study 1: Start-up Businesses In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 2: Growth Businesses In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 3: Mature Businesses In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for more...

Colt and Winchester Case Study 4: Accounting for Competitors ...rse covers: The deficiencies of traditional information systems in monitoring competitor activities Identifying who competition are and what strategies they're pursuing Sources of information on competitors What information on competitors should be collected. Throughout the course students can apply their learning to a fictitious case study, Colt & Winchester. Armed with this insight, more...

Babcock and Wilcox Case Study: Operations Overview Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one more...

Royce Hotel Case Study 1: Understanding the Business ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take more...

Royce Hotel Case Study 2: Planning and Control Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one more...

Royce Hotel Case Study 3: Inventory ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures more...

Royce Hotel Case Study 4: Quality ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures more...

Royce Hotel Case Study 5: Process ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines 5 different types of process that a business operation can adopt: what each involves and the type of operation it's more...

Royce Hotel Case Study 6: Bringing it Together ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. In this course you can consolidate your understanding of operations management by applying your knowledge to some forward planning for the more...

Apply the Theory: The Ford Motor Company Case Study ...ive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the most challenging of all of the corporate functions. In this course you can explore how operations theory stands up in practice by examining the operations function of the Ford Motor Company at more...

OS/390 UNIX Customization and Administration OS/390 UNIX Customization and Administration more...

Helpdesk in an MVS Environment Helpdesk in an MVS Environment more...

A+ Certification Part 1 - Hardware Fundamentals This is the first course in a seven part series that presents students with both theoretical and practical instruction on the basic terms, concepts, and functions relating to the main microcomputer modules. Students will learn to follow established procedures for assembly and disassembly of systems and replaceable modules. more...

A+ Certification Part 4 - Operating System Fundamentals This is the fourth course in a seven part series that presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Students will learn the instruction on underlying DOS (command prompt functions) in Windows 9X and Windows 2000, and the functions and structure of Windows 9X and Windows 2000. Additionally, they will learn how to navigate through more...

Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and more...

z/OS for Operators Curriculum ...ontent Module 1 MVS ARCHITECTURE Basics Revised Operating Systems and Storage Tasks, Control Blocks and the PSW Module 2 370 ARCHITECTURE & MULTIPROCESSING CPU Main Storage Multi programming Supervisor (O/S) Tightly/Loosely coupled Multiprocessing Module 3 VIRTUAL STORAGE CONCEPTS Address Spaces - Nucleus/Private/Common PSA /PLPA /FLPA /MLPA /LSQA /SWA /SQA System/User Region Dataspaces Real more...

SkillVantage Manager - Web Admin.and Reporting (how to use SVM, not the SVM software) This course teaches training Administrators the skills and knowledge necessary to setup, access, track, and manage corporate training resources using Web SVM Administrator 2.4.2. Students will learn the key tasks and procedures in the areas of system setup, training resource setup, user management and configuration, and reporting. Students will also get a brief introduction to learning management more...

Cisco Interconnecting Network Devices Part 1: Establishing Workgroups ...is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people more...

Cisco Interconnecting Network Devices Part 2: Configuring Switches ...s the second in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people more...

Cisco Interconnecting Network Devices Part 3: Configuring Routers ...is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people more...

Cisco Interconnecting Network Devices Part 4: Connecting to WANs ... is the last in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people more...

Oracle Applications Release 11i: System Administration ...to perform administrative tasks in an Oracle Applications systems environment. Students learn to manage security by granting users access and defining their application privileges, to register custom applications, to execute programs and reports using Standard Request Submission, and to audit and monitor system processing. They also learn the purpose and operation of concurrent managers: how to more...

Microsoft Windows Architecture I: Component and Database Technologies This course is the first part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II. more...

Microsoft Windows Architecture I: Operating Systems, Development Tools/Methods and Internet/Intranet This course is the second part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II. more...

Microsoft Windows Architecture II: Issues in Deployment, Solutions Design and Internationalization This course is the third part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II. more...

Microsoft Windows Architecture II: User Interface, Internet/Intranet and Choosing Technologies This course is the final part of the four part series for the Microsoft Windows Operating Systems and Services Architecture (WOSA) exams I and II. more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 4 This is the fourth course in the Supporting Windows NT Server 4.0 curriculum. This series covers all the objectives of Microsoft s Certified Systems Engineer exam for Microsoft Windows NT Server 4.0 Core Technologies. The course materials have been developed with support from Microsoft and have been reviewed and approved by Microsoft for adherence to their certification exam objectives. more...

Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the more...

Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 2 This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the design characteristics of OLAP systems and Aggregate schemas; identify the data warehouse models; identify the Data more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 1 This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

JDBC Application Development Part 1: Introduction and Architecture This first course in the series provides the foundation for the rest of the course series. It introduces learners to the JDBC API and explains how it is used to access any database from Java. It also covers the basics of working with relational database systems, how to use JDBC to design multi-tier database applications, and an overview of the major steps in the JDBC program. more...

CIW Security Professional Part 3: Operating System Security This is the third course in a five part series which covers the content in the CIW Security Professional Series. This course teaches security principles for Unix and Windows NT systems, implementing account security, implementing file system security, assessing security risks, and reducing risks. more...

CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital ...telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment (CPE), and services (dedicated and switched). The course then covers analog signals, its history and associated variables. Additionally, digital systems, its advantages over analog, and including such aspects as Pulse Code more...

CCNT Computer-Telephony Integration Essentials This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course. more...

Getting Started with Microsoft Windows XP To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP more...

Object-Oriented Analysis Design I This course teaches students the basic object-oriented concepts, such as objects, classes, and their relationships. It also teaches the various OOAD methodologies, such as Booch and OMT. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...

Win2000 Professional Connect through Networks This course covers the various aspects of networking connections. You will be introduced to the different types of dial-up networking connections, and you will learn to install and configure a Virtual Private Connection (VPN) and a dial-up connection. You will also learn to share the Internet connection over a network. In addition, this course introduces you to the installation and configuration more...

Windows 2000 - Installing and Configuring Active Directory To provide an overview of the Active Directory installation and configuration process Students preparing for Microsoft exam 70-217; students working in a medium to very large computing environments that use the Windows 2000 network operating system more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory As an introduction to Active Directory in Windows 2000, this course will help you learn about installing, configuring, and troubleshooting Active Directory. First, you will learn about the benefits and features of Active Directory, as well as the physical and logical layout. You will learn how to install Active Directory, use Active Directory administration tools, and manage single master more...

Win2000 Dir Serve Man Optimizing Active Dir Components This course provides an explanation of Active Directory components and how to best manage these components. First, you will learn about the different types of user accounts in Windows 2000, and how to create and manage local and domain user accounts. Next, you will learn how to locate, move and control access to Active Directory objects, as well as how to manage permission inheritance between more...

Win2000 Active Directory Implementation Implementing Change Configuration Management This course provides an explanation of how to use group policies to manage users and computers in a centralized or decentralized network. First, the course introduces group policies and change and configuration management. You will learn how to store, modify, and process Group Policy Objects (GPOs), as well as how to link GPOs to domains, organizational units, or sites. This course describes GPO more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments In this course, you will learn how to use Administrative Template settings and the Software Installation extension of the Group Policy console to manage user accounts and computer settings and deploy software. First, the course introduces user environment management, Administrative Template settings, and group policy loopback. You will learn how to manage user environments using group policy more...

Win2000 Active Directory Implementation Remote Installation of Windows 2000 In this course, you will learn about remotely installing the Windows 2000 Professional operating system to a group of client computers using the Remote Installation Service feature. First, you will learn about the components and functionality of RIS, how to use RIS to perform an automated deployment, and how to install, configure, and authorize an RIS server. The course will explain how to create more...

Win2000 Netwk Sec Design Analyzing an Org Sec Reqts In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls more...

Relational Database Design and Administration This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases. more...

CompTIA Linux 2004 Security ...ic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their more...

Overview of Layers and Layer 1 Devices In this WestNet e-Learning module, we review the layers of the Open Systems Interconnection (OSI) reference model, functions of each layer, and internetworking devices that perform each of the functions. We will begin a detailed discussion of the devices found at the Physical Layer of the OSI model. more...

Security in a Microsoft SQL Server 2000 Environment To explain how to plan and implement security on a SQL 2000 database Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Transferring and Transforming Data in SQL Server 2000 To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Microsoft SMS 2003 Installing and Configuring Sites To explain how to install and configure SMS sites Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Transferring and Transforming Data in SQL Server 2000 To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

The Health Care Industry Overview Version 2 ...systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes more...

ITIL Financial and Security Management ...es are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided more...

Identifying Your Customer s Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate more...

Managing Delivery ...rformance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It is unlikely that everything will run smoothly. You may experience difficulties that push you to the limit. But all is not lost. The way that you handle problems will be the deciding factor as to whether you gain more...

Project Communications Management Simulation ...gn, a national manufacturer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project Communications Management" and includes links to the following course: PROJ0581. This simulation is aligned more...

Project Management Essentials Simulation For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project more...

Managing Efficiencies of IT Projects ...systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common more...

Strategies for Facilitating Critical Thinking Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined more...

Organizational Scope of Critical Thinking ...systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this risk and to use the more...

Effective Listening Skills Simulation Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an more...

Increasing Your Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by more...

Talent Management Selecting Talent This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within more...

Talent Management Developing Talent This course will provide an overview of the talent development process, focusing on the need for talent development and the development strategies used in talent development. The course deals with talent development in new hires, role of the manager and the organization in talent development, and the importance of reviews and performance appraisals in talent development. more...

Managing Cross-Functions ...ch other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning and knowledge management which are key drivers in delivering success. The target for this path is senior level directors, senior managers more...

Organizational Learning Deploying a Knowledge Management System Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge more...

PrimeDiversity Management Be a Diversity Ambassador This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues more...

Communicating a Shared Vision If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and more...

E-Learning Essentials Pt 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective more...

Employee Compensation HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and more...

Compensating Employees HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and more...

Selecting the Best Applicant Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision more...

Economics Part 1 The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in more...

Administrative Functions ...inistrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you more...

Accounting Systems and Closing Activities Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every more...

Final Exam Accounting 101 Generally taken near the end of a program, Final Exam: Accounting 101 enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware. more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master more...

Taking Systems Thinking into Your Personal Life ...d up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about more...

Redesigning Your Organization Part 1 ...systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a part of it. more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

IT Challenges Present and Future ...technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under development. This course examines more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived