Instructor Led T Communicate Training

Cross Gender Communication Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting  more...

Managing Across Generations Managing across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Essential Communication and Listening Skills for an Effective Workplace Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team  more...

Business English & Office Skills - (Effective Business Communication) Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...

Social Networking With IBM Lotus Connections 25 Workshop IBM Lotus Connections is social software for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you  more...

Flash Essential Skills II The Flash CS4/ CS5 Essentials II course focuses on building a complete Flash-driven user experience that is both engaging and easy to maintain. This class is intended for Flash designers that want to introduce ActionScript 3. 0 into their workflow to create actions, such as event handlers and code-driven animations. You will learn how properly use functions, methods, and the basics for coding with  more...

Practical Shamanism - 8 week online course Open up your senses and develop Shamanic states of awareness. Learn how to interact with energies safely and competently. Communicate with different intelligences and in different realms. Access spiritual guidance. And more... Bronze Dragon offers the most advanced interactive shamanic, dreaming, energy and crystal healing courses available online: Our trainers are leaders and innovators in  more...

Confidence Ticks! Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN3. February 8th 2009 Have you ever wished that you could present with more impact? Speak more powerfully without strain? Communicate with more ease and less effort? Increase your personal presence? Improve your presentation and communication skills! Speaking with confidence, colour and conviction. Alexander Technique principles for public speaking & performance. Freeing your voice: volume, resonance, variation and  more...

ENGLISH LANGUAGE PRESENTATION SKILLS Vienna, Austria. Praesentationstechniken, Rhetorik in englischer sprache - Wien, sterrei DEVELOPING YOUR PERSONAL PRESENCE... Have you ever wished that you could: Present with more impact? Speak more powerfully without strain? Appear and feel more confident? Structure your thoughts more clearly? Communicate with more ease and less effort? Individual coaching in English language presentation skills in Vienna with a native speaker.  more...

Presentation Skills Vienna, Austria. Praesentationstechniken,Rhetorik in englischer sprache - Wien, sterreich DEVELOPING YOUR PERSONAL PRESENCE Have you ever wished that you could present with more impact? Speak more powerfully without strain? Communicate with more ease and less effort? Alexander Technique and Presentation Skills in Vienna on 10th April 2005. This highly practical English language workshop offers you a space to learn and rehearse all these things - and more. Our method will  more...

Management Skills and Techniques - Engineers By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team-building manner. Run an effective work schedule that will increase the productivity. Learn how to coordinate, delegate, and communicate with others to achieve the desired goals. Find out how to creatively manage problem solving and  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Advanced Public Relations - Public Relations Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Supervisory Skills - Leadership and Management By the end of the program, participants will be able to: Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing  more...

Interpersonal Communication Skills - Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive  more...

Advanced Public Relations Strategies - Public Relations By the end of the program, participants will be able to: Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Management Skills and Techniques for Engineers - Leadership and Management By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.  more...

Safety in Fleet Operations - Materials Management By the end of the program, participants will be able to: Become familiar with transportation risks management. Communicate effectively amongst fleet personnel. Recognize other drivers aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes.  more...

Professional Skills For Finance and Accounting - Finance and Accounting By the end of the program, participants will be able to: * Gain knowledge of essential skills to enhance their ability to run the Finance Department. * Manage finance functions in an organized and professional manner. * Understand the reporting requirements for the Finance Department. * Become skilled at important personal organization, staffing and time management. *  more...

Professional Skills for Finance and Accounting Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at important personal organization, staffing and time management. Apply finance policies and procedures to add-value and communicate effectively with  more...

Supervisory Skills Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal  more...

Mastering Sales and Marketing Management Financials Planning and Modeling Technology Understand the central link between Finance and Sales. Describe and demonstrate the procedures of formulating sales forecasting, budgeting and control. Optimize allocation of sales resources for maximum productivity. Assess the costs and benefits of marketing management decisions. Communicate operational and financial strategies and results. Plan, design, and construct sales forecasting and  more...

Advanced Public Relations Strategies Understand the functions of public relations in a changing environment Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Management Skills and Techniques for Engineers Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Professional Skills for Finance and Accounting ' This program is designed for Financial managers, financial controllers, finance department heads, chief financial officers, accounting managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an  more...

Introduction to MS Outlook Our 1 day Microsoft Outlook Introduction training course is suitable for complete beginners to Microsoft Outlook. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook  more...

Essential Skills for Professional Financial Managers Objectives: By the end of the program, participants will be able to: Gain knowledge of essential skills to enhance our ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at important personal organization, staffing and time management skills. Apply finance  more...

Introduction To MS Viso Microsoft Visio gives business and technical users the power to visualise and communicate ideas, information, and systems. Use the simple, flexible tools in Visio to easily create business and technical charts and graphics that capture your inspiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT -  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Presentation A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Getting Employees Off To a Good Start ...orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars. Whether your company has two employees or two thousand employees, dona ™t leave new employee orientation to chance. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand  more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Strategic Project Management for Optimal Work Group Development Your organization understands implements & is well trained with sophisticated tools for project management. But....Projects still come in late?? Over budget?? People are still working long hours?? Spending too much time fighting fire?? Why? What does it take to get things to run smoothly? What are we missing? Empower your people with the missing link Inspire: towards making your project a  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

ThetaHealing Basic ThetaHealinga is a healing modality developed by Vianna Stibal that facilitates instant healing. It is, essentially, applied quantum physics. Using a theta brain wave state, which until now was believed to be accessible only in deep sleep or yogi-level meditation, the practitioner is able to connect with the energy of "All That Is" to both identify and correct issues in the physical and  more...

ISTQB Certified Tester Foundation level Learning Objectives: This course is in preparation for the examination of the ISTQB Certified Tester, Foundation level certificate, adminstered by the ASTQB. Learn the basic needs required to become a software test professional and enhance your career with an internationally recognized test certification. This intensive workshop style class provides industry best practices, methods,  more...

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

OHSAS 18001 Lead Auditor This IRCA accredited (#A16830) OHSAS 18001 Lead Auditor training course uses a mixture of discussions and practical exercises. At the conclusion of this course, successful attendees will have been provided with the knowledge to: * Understand the OHSAS 18001: 2007 standard * Understand key Health and Safety issues * Plan an audit against a set of audit criteria * Successfully execute a  more...

ISO 9001 ISO 14001 OHSAS 18001 Internal Auditor Upon successful completion, attendees will have been provided with the knowledge to: * Conduct a process-based, ISO 9000: 2008, ISO14001: 2004, OHSAS 18001: 2007 integrated internal audit * Use a positive audit approach that seeks to add value * Identify audit criteria for the organization that goes beyond ISO 9000, ISO14001, OHSAS 18001 * Develop a customized checklist  more...

ISO 14001 OHSAS 18001 Internal Auditor Upon successful completion, attendees will have been provided with the knowledge to: * Conduct an internal ISO14001: 2004 / OHSAS 18001: 2007 internal audit * Use a positive audit approach that seeks to added-value * Identify audit criteria for the organization that goes beyond ISO14001 & OHSAS 18001 * Develop a customized checklist unique to the organization to be audited  more...

Assertive Communication for Women In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. This course will enable delegates  more...

Report Writing Improving report writing skills can lead to better customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It  more...

Establishing Interpersonal Skills In organizations today, there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. While some people posesse this skill naturally, it is a skill that can be developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions.  more...

Balanced Scorecards At the highest level, the Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced  more...

Effective Business Writing Upon successful completion of this workshop participants will be able to: * Select appropriate tone, style relevant to the nature of professional business writing. * Communicate clearly and effectively using letters, emails, faxes and memos. * Plan effective and organized short and long reports. * Write professional CV and cover letter. * Write proposals  more...

Effective Communication Skills ...ommunication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our childrena ™s teachers in order to best help them in school and we must communicate with our friends and family members. Most importantly, we  more...

How to Manage and Communicate Requirements Managing the evolving business requirements on a project is a challenge facing business analysts everywhere. Ensuring that the requirements are captured, clarified, confirmed and communicated at the appropriate level of detail for the diverse target audiences is just one component of requirements management, albeit a major one. Requirements communication, requirements traceability, status  more...

Licensed NLP Practitioner training 7- Day Intensive Learn powerful NLP skills in small groups with experienced trainers and become certified as a Licensed NLP Practitionera through the Society of Neuro-Linguistic Programming (SNLP). Course Focus: * How to use language most effectively, both to communicate with yourself and others. * How to change unwanted behaviours, develop inner resources and increase your personal effectiveness.  more...

Certificate in Trainer Proficiency Who trains the Trainer? Training isna ™t just about what you know; ita ™s also about how you communicate that knowledge to an audience. Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those that realise subject knowledge isna ™t enough; delivering information in an engaging and memorable way is also a pre-requisite.  more...

Advanced Presenting Advanced Presenting Not content with simply presenting information clearly and confidently? How would you like to leave your audience inspired, entertained and wanting more? This 1 day fast track session will provide you with a useful toolkit to develop your skills and provide some new challenges when speaking in public. Research shows that the biggest impact and influencer when we communicate  more...

Developing and Implementing an Employee Engagement Strategy An Engaged Workforce is a Happy Workforce Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This  more...

Writing Effective Letters and Emails Appreciate the importance of these vital business tools In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word. This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly  more...

Effective Communication Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others. This programme is for you if you want  more...

Introduction to Strategic Financial Management Play an active role in your organisationa ™s strategic and financial planning process This programme provides grounding in the understanding and use of financial information for strategic management of the organisation. It will help you to understand the financial significance of strategic decisions and to communicate effectively on financial matters with accountants and other  more...

Report Writing Write informative and persuasive reports Reports are designed to give information concisely and accurately; they should inform, persuade and initiate change. A well-structured report with clear objectives will attract more attention and produce the intended results. This programme is for you if you want to produce reports that propose an argument clearly and in the minimum number of words.  more...

The Assertive Toolkit Assertiveness a The win-win approach to relationships at work Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves. This programme is for you if  more...

PRINCE2 Foundation PRINCE2: 2009 Foundation Training Course Goals Our PRINCE2 ® Foundation course covers the basics of the PRINCE2 method. It is aimed at giving delegates an understanding of the philosophy behind the PRINCE2 method and preparing them for the PRINCE2 Foundation certification exam, which they sit at the end of the course. Participants & Benefits This course is suitable for project managers,  more...

Licensed NLP Master Practitioner training 9- Day Intensive LICENSED NLP MASTER PRACTITIONERa (9- Day Intensive) Learn NLP mastery in small groups with experienced trainers and become certified as a Licensed NLP Master Practitionera through the Society of Neuro-Linguistic Programming (SNLP). Course Focus: * Advanced language mastery, enabling more powerful and flexible communication and influence. * Deeper understanding of thinking  more...

Business Skills Business Communications Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...

Microsoft Office Visio Course Description In many of todaya s companies there is a huge need to help someone visualize a complex procedure or create a data-connected diagram to show how a process can be implemented or improved upon. The Microsoft Office Visio course will teach students to create, edit, and share complex ideas using real data and creating Visio diagrams that communicate information at a glance.  more...

Microsoft Office Outlook Course Description Communication is critical in the business world and Microsoft has pulled out all the stops in the newest Microsoft Office Outlook. This course is designed to teach students everything from how to communicate effectively to how to manage contacts and tasks on a day to day basis. Outlook is packed full of features to help make organizing and communicating fast and easy and this  more...

Advanced courses in Microsoft Project for specific workflows (bespoke) Microsoft Project is the leading application for project management and is designed to address the work and people management needs of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information. In this one day  more...

Microsoft Project - Introduction One Day Training Course Microsoft Project is the leading application for project management and is designed to address the work and people management needs of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information. In this one day  more...

Microsoft Visio - Introduction One Day Training Course ...d tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise. In this one day introduction to Microsoft Visio, you will focus on learning the basic range of Visio features that  more...

Advanced courses in Microsoft Visio for specific workflows (bespoke) ...d tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise. In this one day advanced course for Microsoft Visio, you will focus on learning the more advanced features of Visio  more...

Silverlight 4 using C# and Visual Studio 2010 Microsofta ™s Silverlight is a new client-side Web technology that enables the implementation of visually stunning Web applications that depend only on a small, easy-to-install plug-in that works in browsers for both Windows and Macintosh. Silverlight provides a cross-platform and cross-browser implementation of the .NET Framework. Out-of-browser support enables Silverlight applications to  more...

Web Services Using Visual Basic and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and Visual Basic. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using  more...

Web Services Using C# and .NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using .NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using. NET  more...

Professional Communicator Certification Program Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver  more...

Superteams Team-building strategies and tactics for building powerful working relationships IMAGINE... How would your organization change if suddenly your team members could clearly identify your organizationa ™s mission and goals? quickly and easily make decisions as a group? share information without defending or explaining it to death? pinpoint and resolve critical issues that impact  more...

English Language Communication Course For Company Staff This course will enable you to effectively speak and write professional and clear business correspondence in english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as  more...

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from  more...

Voice Coaching & Vocal Skills Workshop in Manchester - Develop A Clear & Confident Voice Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Voice Training & Vocal Skills in Central London - Develop a Clear and Confident Voice Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Voice Training & Vocal Skills - Edinburgh Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Social Networking With IBM Lotus Connections 25 Workshop IBM Lotus Connections is social software for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you  more...

Communication Skills Training Overview - Communication Skills Delivered in Opposite Lega ™s humourous and playful style, participants will: * Engage with their natural communication skills and resources * Begin to find and nurture those communication skills in themselves * Improve their listening skills * Learn how to build rapport through body language *  more...

NLP Practitioner Course Bath Somerset March 2010 NLP Practitioner Certification Course ABNLP Accredited Institute in Bath, Somerset 29th March to 4th April 2010 Based in Bath and convenient for Bristol, Gloucester, Wiltshire and surrounding areas. Pre course study and 7 day practical Accelerated NLP course throughout the UK. This course is limited to 8 participants. Accredited by the world recognised ABNLP. Emma James is a leading UK  more...

Graduate Development - Developing Business Awareness Introduction: This programme has been designed to enable you to understand what the business values, and to provide you with the skills, behaviours techniques and tools that you require to make a huge and successful contribution to business in the oil and gas industry. The pace and complexity of change in the business world means that we all need to evaluate constantly how we interact with the  more...

Coordinating Corporate Development Introduction: This workshop is designed for those who work as training coordinators, trainers, or developers of training programmes. In this role they support and interact with line managers, organise, and possibly conduct, training activities, select external courses and trainers, link the training activities to the staff development process and plan the future training activity as a basis  more...

Working in a World of Difference Introduction: Congratulations on your exciting new appointment you must be excited about the opportunity to work in the Middle East! Perhaps you feel a little apprehensive, maybe you are uncertain about etiquette confused by religious beliefs and baffled by media coverage of the region. These concerns are an indication of your professionalism you have recognised that the ability to work across  more...

Investing in Recruitment & Selection Introduction: It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day  more...

Effective Communication Skills If you wish to develop powerful communication techniques and strategies, this workshop will enable you to explore, practice, and perfect the skills of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communication effectiveness! Course Aims:  more...

Investing in Recruitment Selection Introduction It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day  more...

Adobe Acrobat Our Adobe Acrobat training provides you with the right training solutions to help you learn Adobe Acrobat for creating PDF's. Check our schedule for class dates and prices for Adobe Acrobat training in Dallas, Texas or call us for private training at your site. This course gives Acrobat users the skills they need to work efficiently with the components of Adobe Acrobat software, including PDF  more...

Programming Java EE and Frameworks Web Application Development Using Spring, Hibernate, AJAX and Web Services Course Description: This course provides students hands on experience with cutting edge Java Enterprise (Java EE) technologies, creating dynamic web and enterprise applications that utilize several Java frameworks and technologies including JSP's and Servlets, Java Persistence API (JPA), Enterprise Java Beans (EJB's), AJAX, Web Services, Spring and Hibernate. The goal is to enable students to  more...

Advanced Selling Skills Course Objectives: The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business  more...

Negotiation Skills for senior leaders and managers Course Objectives: Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer. This highly  more...

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables  more...

Business and Report Writing Skills Targeted, persuasive writing is an essential aspect of written communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is designed to enable participants to: Increase their confidence in producing written material Adopt  more...

Coaching for Leaders Managers Course Objectives: Today, leaders and managers must do so much more than manage their operations and staff, they must be effective coaches. Staff work effectively for those who involve and encourage them to maximise their own potential. However, sometimes people need to learn to take responsibility for their behaviours and, to adapt those to the needs and requirements of their jobs. Effective  more...

Managing Effective Meetings Course Objectives: Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the  more...

The art of effective communication Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

ISO 90012008 - IRCA Registered Lead Auditor Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed  more...

OHSAS Lead Auditor Training Course Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing health and safety management systems to third party standards. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit, including simulated audit interviews and role  more...

Effective Project Management Course Objectives: This highly practical programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth;  more...

Business Communications Training Once you've attended our Finding Your Online Voice introductory workshop, you might want more in depth training business communications. Our Business Communications Training would be a great follow-up for you. If youa ™re in a technical field, you will inevitably need to communicate technical information to others in another department, company, or field. Sometimes ita ™s hard to  more...

John Sturtevant Business Writing Workshop Get the confidence and skills you need to think clearly & write what you mean. Information is plentiful in every organization. But how you communicate that information is critical. You must continually turn information into knowledge to help your managers, colleagues, and customers understand often complex ideas, and make educated decisions. Clear writing starts with clear thinking. John  more...

Improving Employee Performance Classes These online training classes are designed to help a manager learn effective strategies for coaching someone else to improve performance. Major Topics: - Communicate in a way that reduces misunderstandings. - Address performance problems effectively - Recognize methods for communication which improve productivity - Encourage a committed, engaged workforce Live Virtual Class - It's  more...

Write What You Mean Information is plentiful in every business. But how you communicate that information is critical. Business people must continually turn information into knowledge to help their managers, colleagues, and clients understand often complex ideas and make educated decisions. Write What You Mean! is a lively full-day session for groups of employees. It's ideal for people who want to learn practical  more...

10 Clear Ideas for Writing Well 10 Clear Ideas How to think clearly & write what you mean! Information is plentiful in business. But how you communicate that information is critical. People at all levels and in every department in must continually turn information into knowledge to help their colleagues, managers, staff, and clients make the right decisions. In this high-energy 60-minute presentation, you will learn  more...

Speak Like You Mean It Speak Like You Mean It!a Learn what it takes to present with clarity and confidence. John Sturtevant, Presentation Skills, Speaking SkillsWant to gain the skills you need to give powerful, compelling presentations? Herea ™s your chance to learn what it takes to engage your audience, and deliver your ideas clearly and confidently. Speak Like You Mean It! combines improvisational  more...

NLP Sales Wizardry If your income varies at all based on your product or service, or on how effectively you communicate, then you need to know HOW to sell. Most sales training is about WHAT to do -- but the HOW is far more important! What matters in sales is what prospects think and feel inside, as they evaluate you. Everything you do when selling is about the perceptions you create. You may be a gifted expert on  more...

IT Business Analyst Career training Hands-On IT Training Certificate in Business Systems Analysis Advance your career through professional development training in Business Systems Analysis In the evolving world of Modern Business, there is an increasing demand for effective and experienced Business Systems Analysts who can effectively understand and capture quality requirements and manage IT program initiatives. This is  more...

Team Building Program Accountability and Team Cohesion Problem: Your team is suffering from a lack of team cohesion and accountability of actions (be they positive or negative). While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team. This lack of  more...

Essential Management Skills Develop the essential skills needed to become a successful manager - ideal for those preparing for, or new to, management. Two day programme where the content can be tailored to specific requirements If you are new to, moving into, or recently promoted to a management role you'll know that there are a range of skills and behaviours required for you to be an effective manager. Whether you are  more...

Professional Presentations Professional Presentations Know Your Audience, Prepare Effectively, Deliver with IMPACT It's not just the senior executives that make professional presentations. As a business professional you will be presenting every day through a multitude of formal and informal business conversations (meetings, sales calls, launches, training, one-to-one and many more). The purpose of this course is to  more...

Accelerated Learning for Trainers Accelerated Learning for Trainers Dramatically increase the effectiveness of your training delivery Benefits This engaging, action-packed programme has helped hundreds of trainers to transform their organisationsa ™ culture of technical training delivery. They are now more imaginative and confident, and their courses have demonstrably more impact and effect. www. illumine. co. uk/  more...

Employee Engagement Passionate Leadership Leading WITH passion and FOR passion Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to  more...

Building Better Relationships for Sales Negotiation Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport  more...

ESL - English for Engineers Technicians and Technologists 40 Hrs Daily Schedule: 9: 00am - Session begins 1: 00pm - Adjournment Description: This course is designed to facilitate English as a Second Language for internationally educated professionals. It consists of four levels in order to best meet each students needs. Furthermore, the course consists of two distinct functions. Firstly, to develop English skills necessary to function in daily life in  more...

AutoCAD for Beginners - Drawing and Modeling 24 PDH Daily Schedule: 9: 00am - Session begins 3: 00pm - Adjournment Description Computer aided drawing and drafting (CADD) has become an essential skill for professionals working in architectural, mechanical, civil and other industries. AutoCAD is the most commonly used software for engineering drawing. It became so popular for its ease of use and learning. It is apparent from market data  more...

Assertiveness Training Course A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. AUDIENCE Anyone who is looking to enhance their assertiveness skills AIM This course aims to raise confidence and increase the delegatea ™s ability to communicate confidently and assertively with colleagues and customers.  more...

Think On Your Feet - Verbal Communication Skills This course will help you to communicate your ideas and knowledge clearly, concisely and persuasively when you are in the many informal, unplanned discussions, meetings, briefings AND the formal planned ones. The ability to a think on your feeta ™ is one that can be learnt and developed. This is the globally acclaimed 2 day workshop that will help you master it. For more information go to  more...

FLM Course 3 How to Multiply Your Productivity As a manager, effective delegation is one of the most valuable skills that you can master. Not only does it reduce your workload, it also develops the skills of those who work for you. This module explores the many of the facets of delegation, including when to delegate and who to delegate to. Managers will have greater competence and confidence in delegating, will be able to create a stronger  more...

FLM Course 4 Coaching for High Performance Knowing how and when to coach is an essential skill that can benefit both the manager and the organization. Coaching skill can help build productive relationships, effectively communicate, influence the outcomes and achieve results. This module teaches the managers how to use coaching skills in the day-to-day management of their people to ensure maximum performance, motivation, and retention. It  more...

BE DIRECTED for Presenting You need to be able to present yourself, your ideas, your value, and your organization. You have important things to communicate. You know what you essentially have to say, but you need to know how to say it, and most importantly, how to deliver it to a decision-maker, or a room full of them, with confidence, influence, and winning presence. BE DIRECTED is a quick, fun, and effective way to get  more...

WINNING PRESENCE UNDER PRESSURE - One Day To Confident Presenting In todaya ™s business climate, every presentation and interaction counts like never before. Recognizing this transforms every moment into a make-or-break opportunity to win over a key audience and get closer to your goals. The world becomes a stage that youa ™re performing on, whether youa ™re networking, selling, interviewing, formally presenting, or leading. And all too  more...

Communicating for Results The ability to communicate effectively at work & in life is perhaps the most critical skill for anyone. At this workshop you'll learn how to influence & inform through the use of real life examples, group discussions, role plays & interactive hands-on..  more...

MS Project 20032007 Level 2 Student will be able to track projects using progress lines, use earned value analysis & pert charts, create & share resource pools, work with multiple reports, import & export data & communicate within workgroups using rollup taskbars as well as macros  more...

Communicating and Influencing with Integrity This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is  more...

MS Project 2007 Level 2 Student will be able to track projects using progress lines, use earned value analysis & pert charts, create & share resource pools, work with multiple reports, import & export data & communicate within workgroups using rollup taskbars as well as macros  more...

Microsoft Visio Level 1 Intro Learn how to quickly and easily integrate structured business graphics into documents and presentations to help communicate ideas in a much more effective and compelling way.  more...

COMPELLING MESSAGES A STAND-ALONE MODULE OF THE CONFIDENT PRESENTING SERIES When youa ™re looking to present yourself, sell your ideas, or pitch your organization, ita ™s hard to know exactly what to say. You dona ™t know what your audience cares about, you dona ™t know what magic words will make the difference for them, and you get lost in the sea of possible things to say. When youa ™re  more...

Leadership Grid Program The LGP is a four day development program focusing on individual leadership; team skills and values based change management. Outcomes Through the session, participants: Gain a deep understanding of actual impact on others. Often contrary to intended or desired behaviour, this presents a starting point for change. Discovering how to achieve desired behaviour enables  more...

Delivering Powerful Presentations - The Professional Advantage Do you want to become a top sales performer and consistently outsell your competition? Are you in a management position and would like the ability to communicate more effectively with your peers and senior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives  more...

Microsoft PowerPoint 2002/2003 Level 1 Location: Vancouver Date: 2008-04-08 List Price: $199 Offered Price: $159.00 Seats Available: 2 Microsoft Office PowerPoint gives you the tools you need to create great-looking presentations. In addition, this easy-to-use software can improve how you share information and communicate with users across platforms and devices. In our Microsoft Powerpoint XP/2003 course for level 1, we will teach  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

Lets get FOCUSED on Management Managing Results in the 21st Century Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Then this course is for you.  more...

Time Management Performance-Based Objectives * Identify the benefits of time management, evaluate productivity, and identify goals and set priorities. * Develop time management plans by identifying goals, creating daily plans, and recognizing obstacles. * Use technology to save time instead of wasting time; and maintain a reasonable workload by saying no. * Increase productivity by  more...

Microsoft PowerPoint XP 2003 Level 1 Microsoft Office PowerPoint gives you the tools you need to create great-looking presentations. In addition, this easy-to-use software can improve how you share information and communicate with users across platforms and devices Objectives * Use The Various Toolbars In PowerPoint * Manage Presentation Files * Create Presentations * Use Different Views In PowerPoint *  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service  more...

Project 2003 Introduction - cldouglas This course introduces users to Microsoft Project 2003. The software is designed for project managers who need a desktop tool to manage their projects in a way that it will improve your ability to organize work as well as communicate effectively through user-friendly tools. This course will teach you how to do that, as well as introduce you to the basic commands, functions, and capabilities of  more...

Communicating Confidently in Business After this course you will raise both your personal and professional communication skills to the top 10% of the world a and that is where you will find the most successful people in business and in life. Confident communicators are given more responsibility at work, are given promotions and raises more often, and become great business leaders. When you can communicate clearly and confidently,  more...