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Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...
Strategic Thinking on-line e-learning cbt (computer based) Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.  more...
Team Management - Enabling Teams on-line e-learning cbt (computer based) In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the  more...
Team Management - Leading Teams on-line e-learning cbt (computer based) In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...
Team Management - Team Participation on-line e-learning cbt (computer based) This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...
Teams Management - Managing Team Conflict on-line e-learning cbt (computer based) This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...
Advanced e-Mail Marketing on-line e-learning cbt (computer based)study at homecourseware ... first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes about 4 weeks. A personalized certificate of completion will be mailed to you at the end of the course. Regardless  more...
Certified eMarketing Associate Certification (CeMA) on-line e-learning cbt (computer based)study at homecourseware A professional marketing certification. This is not a course but rather a certification that demonstrates competency in eMarketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college admission applications. The  more...
FrameMaker I: Getting Your Feet Wet on-line e-learning cbt (computer based)study at homecourseware Create simple documents using Adobe FrameMaker. Learn how to apply formats to FrameMaker documents, apply templates, create tables, and work with graphics and anchored frames. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical  more...
Influence Your Customer to Take Action and Buy on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...
Making Effective Screenshots: Saving Time, Increasing Impact on-line e-learning cbt (computer based) This class addresses beginning technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information  more...
Writing for Business Professionals on-line e-learning cbt (computer based) This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...
Trade Secrets & Their Protection on-line e-learning cbt (computer based) ...propriation of trade secrets. More and more companies are taking steps to prevent the loss or misappropriation of their confidential business information. One of the best ways to do this is through employee education ? communicating the risks and setting out procedures to address them. A critical step in this process is assembling a policy on trade secrets and communicating it to all employees  more...
Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. This course addresses the nuts and bolts of time management?tools for setting goals, keeping logs, and planning your time. It  more...
Technical Communication Industry Certificate - Mastery Level on-line e-learning cbt (computer based) Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.  more...
The Art of Active Listening on-line e-learning cbt (computer based) ...ing a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the  more...
Taking Off In Travel - Instructor Led on-line e-learning cbt (computer based) This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...
Taking the Grr Out of Grammar on-line e-learning cbt (computer based) ...practical rules that relate to typical business writing. Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Some topics include subject-verb agreement, verb tense, misplaced and dangling modifiers, parallel structure, sentence structure,  more...
Starting and Growing a Business on the Internet on-line e-learning cbt (computer based)study at homecourseware Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...
SalesPlus on-line e-learning cbt (computer based) Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...
QuickBooks Pro 2008 on-line e-learning cbt (computer based) Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts  more...
QuickBooks Pro 2005 on-line e-learning cbt (computer based) Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the  more...
QuickBooks Pro 2006 on-line e-learning cbt (computer based) Learn how to get the most out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting  more...
Proven success in building an E-business on-line e-learning cbt (computer based)study at homecourseware ... a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all of the language and technological information you need to make sound, informed and educated business decisions. Taught by April M. Adams founder of Borderinfogrp.com, you will learn everything you  more...
Professional Bar Management Mastery Level Certification on-line e-learning cbt (computer based) ... Certification will teach you how to be more efficient in taking inventory, you will learn how to train your staff on customer service and you will become familiar with many new ways to raise sales and cut costs.Where else could I learn all about managing a bar? There are no other classes for the short-term, designed specifically for the bar area. This exceptional class will pay for itself in  more...
OSHA Training & Certification Program on-line e-learning cbt (computer based) Learn how to adminster the federally-mandated OSHA rules and earn a "Certified OSHA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA  more...
Moving from Trainer to Performance Consultant on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base.  more...
Microsoft Project For Purchasing Professionals on-line e-learning cbt (computer based) ...probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet  more...
Learning to Avoid Questionable Interview Questions on-line e-learning cbt (computer based) ... discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from  more...
Learn Authorware In 45 Days on-line e-learning cbt (computer based)study at homecourseware ... If you need additional information let me know. Someone taking this course should have experience using a computer in a windows environment. No programming experience is required. This course provides you with a hands-on experience using an authoring program called Authorware. You will create several Authorware projects, which will contain a variety of multimedia objects such as text,  more...
HTML 4 on-line e-learning cbt (computer based) Learn the in`s and out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics  more...
Grammar Mechanics Brush-up on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...se will refresh your skills for college, on the job, test-taking and improve your writing skills in the area of English grammar mechanics. Perfect for professionals, college students, writers, civil service and other test-takers. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor  more...
Discover the Benefits of Self-Publishing! on-line e-learning cbt (computer based) ...urse Description Fewer and fewer publishing companies are taking on new authors and self-publishing is becoming a very viable and profitable option for many authors. If you are considering self-publishing your book, this course will provide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the printers; how to  more...
Defensive Driving on-line e-learning cbt (computer based) ...nnection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping distance, vehicle spacing, backing, evasive driving techniques, parking, drinking, accidents, road rage, and cell phones. Every new  more...
Customer Service Plus on-line e-learning cbt (computer based) The difference between success and failure in today s business environment is customer service. In this course you ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course  more...
Database Management on-line e-learning cbt (computer based) ...in gaining familiarity with database management. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate database design concepts. You will need to purchase a book.  more...
Crystal Reports XI on-line e-learning cbt (computer based) Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you  more...
Customer Astonishment: The Commitment to World-Class Customer Care on-line e-learning cbt (computer based) Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven  more...
CSS on-line e-learning cbt (computer based) Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year  more...
Cisco CCNA Complete Set on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...f CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model, the Application and Upper Layers, Network Layer, Data Link Layer, Physical Layer, local area network (LAN) technologies, Wide Area Network (WAN) technologies, router configuration basics, managing routers, an overview of TCP/IP  more...
Chinese Seasonal Approach to Health on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a plan in nature that we must learn to follow - The Chinese call that plan the "Seasonal Approach to Health Maintenance". In this course you will examine the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. We will  more...
Certificate in Technical Writing For Current Technical Writers on-line e-learning cbt (computer based)study at homecourseware ...ed to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take them one at a time. We do however, discount the three workshops if you order all three at one time. Are there textbooks that I need to buy for any of the courses? Generally you will purchase one textbook.The purchase fee  more...
Certificate in Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...ed to the Certificate course of study. I am interested in taking the Certificate in Technical Writing. Must I sign up for all three courses at the same time? No, you can take them one at a time. We do however, discount the three workshops if you order all three at one time. Are there textbooks that I need to buy for any of the courses? Generally you will purchase only one textbook. The purchase  more...
Authorware for Educators on-line e-learning cbt (computer based)study at homecourseware ...ailable by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on  more...
AutoCAD 2006 2D on-line e-learning cbt (computer based) Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD  more...
AutoCAD 2006 3D on-line e-learning cbt (computer based) Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 3D Training Series The  more...
Adobe PhotoShop CS on-line e-learning cbt (computer based) Receive a fundamental understanding of the concepts of Adobe s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then  more...
Adobe PhotoShop CS to CS2 Upgrade on-line e-learning cbt (computer based) If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...
Advanced Certificate in Technical Writing on-line e-learning cbt (computer based) A Certificate Program that allows students to engage in a robust course of study that they create and that is specific to their individualized learning needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and  more...
Accounting In An Hour on-line e-learning cbt (computer based) ...w you can gain the accounting knowledge you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company makes and loses money and how assets and  more...
A+ 2003 Test Preparation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70  more...
5S TRAINING on-line e-learning cbt (computer based) 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many  more...
7 Steps to A Lot More Sales on-line e-learning cbt (computer based) The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...
QuickBooks Pro 2007 on-line e-learning cbt (computer based)study at homecourseware QuickBooks Pro 2007 Quickbooks Pro 2007 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank  more...
Dreamweaver MX 2004 on-line e-learning cbt (computer based) Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of  more...
Delegation - Leveraging Through Others on-line e-learning cbt (computer based) Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills Your expert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine  more...
Basics of Organizational Communication on-line e-learning cbt (computer based) Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer  more...
Adobe Flash CS3: ActionScript 3 Animation and Games on-line e-learning cbt (computer based) ...ness. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new ActionScript 3 structure and classes. You'll also get some hands-on experience by building several typical games using Flash CS3 and ActionScript. Plus, you will also  more...
Internet Basics on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...
Dealing with Difficult Customers on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...
How To Master Personal And Family on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...
From 123-CBT Computer Based Training
Sales Communications Foundations on-line e-learning cbt (computer based) William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help  more...
Strategic Planning and Risk Management on-line e-learning cbt (computer based) Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your success.  more...
Risk Strategies The Cutting Edge on-line e-learning cbt (computer based) This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...
Preparing for Inbound Sales Calls on-line e-learning cbt (computer based) Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ...tion." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to  more...
The Facilitator Role on-line e-learning cbt (computer based) Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying  more...
Facilitating Difficult Situations on-line e-learning cbt (computer based) ...e contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and  more...
Call Center Customer Service on-line e-learning cbt (computer based) Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...
Excellence in Internal Customer Service on-line e-learning cbt (computer based) ...tomer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to  more...
The EXCEL Acronym Instilling Service Excellence on-line e-learning cbt (computer based) In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...
Service Teams and Service Stars on-line e-learning cbt (computer based) ...-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the pitfalls of attitudes that can put cracks in the  more...
Experiencing Anger on-line e-learning cbt (computer based) Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...
Handling Conflict on-line e-learning cbt (computer based) No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...
Managing from Within Self-empowerment on-line e-learning cbt (computer based) ...me your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through  more...
Creating a Positive Attitude on-line e-learning cbt (computer based) ...ult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for overcoming the challenges that you face at work. Being  more...
Conducting the Behavioral-based Interview on-line e-learning cbt (computer based) ...to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based  more...
The Reasons Why Diversity Matters on-line e-learning cbt (computer based) ...oring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and for the good of the worker. This course will take a closer look at diversity initiatives in the workplace and what makes them matter. One lesson will look at the history of diversity programs and how they've evolved over time.  more...
Succession Planning Management on-line e-learning cbt (computer based) ...d you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession planning is an ongoing  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ...the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required  more...
Taking on a Management Role on-line e-learning cbt (computer based) What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...
Becoming a Manager Responsibilities and Fears on-line e-learning cbt (computer based) ...ural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take  more...
Corporate Restructuring on-line e-learning cbt (computer based) Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course  more...
Principles of Internal Auditing on-line e-learning cbt (computer based) This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...
Leading Silent Generation and Baby Boom Workers on-line e-learning cbt (computer based) ...rkers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on age-related conflict and discrimination. The course also discusses the advantages of teaming these two generations, and  more...
Coaching Performance on-line e-learning cbt (computer based) Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) ...taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also  more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...
Oracle SQL PL SQL Using Procedure Builder Curriculum on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this curriculum, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle  more...
IBM DB2 Universal Database V6 1--App Development on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. In addition, participants should have taken the first part in this series, IBM DB2 UDB V6.1 Fundamentals (course13431) prior to taking this course.  more...
IBM DB2 Universal Database V6 1--App Development on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. In addition, participants should have taken the first part in this series, IBM DB2 UDB V6.1 Fundamentals (course13431) prior to taking this course.  more...
IBM DB2 Universal Database V6 1 App Devel Curriculum on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM Certified Solutions Expert Certification  more...
IBM DB2 Universal Database V6 1 App Devel Curriculum on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application Development students must also have solid programming skills using C, C++, Java, or equivalent programming language. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM Certified Solutions Expert Certification  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1  more...
IBM DB2 Universal Database V6 1 Admin Curriculum on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T  more...
IBM DB2 Universal Database V6 1 Admin Curriculum on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Learners must have an understanding of the general database administrator role and function. When coupled with appropriate on-the-job experience, these courses will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T  more...
Oracle PL SQL Database Programming on-line e-learning cbt (computer based)cd rom ...nistrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL *Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL *Plus: DML and DDL (course 61112), Oracle PL/SQL: Basics (course 61113) and Oracle PL/SQL: Procedures, Functions and Packages (course  more...
Oracle PL SQL Procedures Functions Packages on-line e-learning cbt (computer based)cd rom ...nistrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Subprograms: Procedures Duration: 2  more...
ZENworks 2 0 Desktop Mgmt Part 2 on-line e-learning cbt (computer based)cd rom ...inistrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Establishing the Desktop Environment Duration: 2 - 3 Hour(s) Match each Workstation Manager feature with its capability. Identify the functions of NetWare Administrator snap-in. Match each policy  more...
ZENworks for Desktops 2 0 Part 1--Application Mgmt on-line e-learning cbt (computer based)cd rom ...inistrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ZENworks Installation Duration: 1 - 2 Hour(s) Identify the NDS Quick Design guidelines for the design elements. Identify the NDS Design guidelines for NDS for NT. Identify guidelines for placement of  more...
GroupWise 5 5 Admin Part 3--System Maintenance on-line e-learning cbt (computer based)cd rom ...irst two parts in this series (courses 81605-06) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Administration Tasks: Objects Duration: 1 - 2 Hour(s) Assign a GroupWise account to an NDS user using NetWare  more...
GroupWise 5 5 Admin Part 2--Clients Post Offices on-line e-learning cbt (computer based)cd rom ...ken the first part in this series (course 81605) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Installation Duration: 2 - 3 Hour(s) Match each client option with its description. Match the  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure on-line e-learning cbt (computer based)cd rom ...Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, & Administration Series, and courses 72421 - 72425, Microsoft Windows 2000 Implementing and Administering a Windows 2000 Network Infrastructure  more...
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure on-line e-learning cbt (computer based)cd rom ...Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, & Administration Series, and courses 72421 - 72425, Microsoft Windows 2000 Implementing and Administering a Windows 2000 Network Infrastructure  more...
Oracle8i Backup and Recovery Troubleshooting Recovery on-line e-learning cbt (computer based)cd rom ...base Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Backup and Recovery: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Recovery Methods Duration: 1 - 2 Hour(s)  more...
Oracle8i Backup and Recovery Strategies Backups on-line e-learning cbt (computer based)cd rom ...base Administration Series (courses 63311-63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Backup and Recovery Architecture Duration: 1 - 2 Hour(s) Select the backup and recovery goals of a database  more...
Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention on-line e-learning cbt (computer based)cd rom ...base Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331) and Oracle8i Performance Tuning: Managing Memory and Disk I/O (63332). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
Oracle8i Performance Tuning Managing Memory Disk I O on-line e-learning cbt (computer based)cd rom ...base Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Tuning SQL Duration: 1.5 - 2 Hour(s) Explain the  more...
Oracle8i Performance Tuning Architecture Strategy on-line e-learning cbt (computer based)cd rom ...base Administration Series (courses 63311-63315) prior to taking this course, and experience using Oracle Enterprise Manager (OEM). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Tuning the Oracle8i Server: Overview Duration: 1.5 - 2 Hour(s)  more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention on-line e-learning cbt (computer based)cd rom ...evelopers, and technical support professionals. Prior to taking this course, participants should familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first two parts of the Oracle8 Performance  more...
Oracle8 Performance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...evelopers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first part in this Oracle8 Performance  more...
Oracle8 Performance Tuning Strategies and Techniques on-line e-learning cbt (computer based)cd rom ...velopers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database and have experience using Oracle Enterprise Manager (OEM), or have taken the Oracle8 Database Administration series (courses 61311-61315). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Performance Tuning Methodology  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based)cd rom ...ators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311, 61312, 61313, 61314, and 61315, and have taken the first part of the Oracle8 Backup and  more...
Oracle8 Backup and Recovery - Strategies and Backups on-line e-learning cbt (computer based)cd rom ...ators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
Oracle8 Database Administration - Manage Security on-line e-learning cbt (computer based)cd rom ...nistrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112, 60113, and 60114. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and 61314. T otal Learning Time 6 - 8  more...
Oracle8 Database Administration - Manage Data on-line e-learning cbt (computer based)cd rom ...nistrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first three parts of the Oracle8 Database Administration series, courses 61311, 61312, and 61313. T otal Learning Time 6 - 8 Hour(s) Course  more...
Oracle8 Database Administration - Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...nistrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle8 Database Administration series, courses 61311 and 61312. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
Oracle8 Database Administration - Create Databases on-line e-learning cbt (computer based)cd rom ...nistrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle8 Database Administration series, course 61311. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1 -  more...
Oracle8 Database Administration - Manage an Instance on-line e-learning cbt (computer based)cd rom ...inistrators and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the tasks of a database administrator. Match the  more...
Oracle Report Builder Controlling Reports on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal Learning Time 6 - 8 Hour(s) Course  more...
Oracle Report Builder Enhancing Reports on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first part in this series, course 61221. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...
Oracle Report Builder Report Fundamentals on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5 - 2 Hour(s) Identify the feature of  more...
Oracle Form Builder Including Reusable Oracle Components on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first five parts of the Oracle Form Builder series, courses 61211, 61212, 61213, 61214 and 61215. T otal Learning Time 7 - 8 Hour(s) Course  more...
Oracle Form Builder Handling Multiple Object Relationships on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal Learning Time 7 - 8 Hour(s) Course  more...
Oracle Form Builder Managing Module Types on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition participants should have taken the first three parts of the Oracle Form Builder series, courses 61211, 61212, and 61213. T otal Learning Time 7 - 8 Hour(s) Course Contents  more...
Oracle Form Builder Writing and Debugging Code on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle Form Builder series, courses 61211 and 61212. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1:  more...
Oracle Form Builder Enhancing the User Interface on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle Form Builder series: Course 61211, Oracle Form Builder: Forms Fundamentals. T otal Learning Time 7 - 8 Hour(s)  more...
C Programming - Part 3 on-line e-learning cbt (computer based)cd rom ...specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the  more...
C Programming - Part 1 on-line e-learning cbt (computer based)cd rom ...specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system-level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the  more...
C Programming - Part 4 on-line e-learning cbt (computer based)cd rom ...sts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.)  more...
C Programming - Part 3 on-line e-learning cbt (computer based)cd rom ...sts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.)  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...sts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.)  more...
C Programming - Part 1 on-line e-learning cbt (computer based)cd rom ...sts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.)  more...
Introduction to the Internet and World Wide Web on-line e-learning cbt (computer based)cd rom ...the Web and a Web browser. Some learners may benefit from taking Introduction to PCs and Application Software (course 12994), and Microsoft Windows 95 Fundamentals (course 70011) or Microsoft Windows 98 User Fundamentals (71011) prior to taking this course. Learners who complete this course will be prepared to take a browser-specific course. T otal Learning Time 6 - 8 Hour(s) Course  more...
NetWare and Windows NT Integration - Part 3 on-line e-learning cbt (computer based)cd rom ...o parts of this series (courses 82505 and 82506) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: User Access in an Integrated Network Duration: 2 - 3 Hour(s) Install NDS for NT tools from a CD. Access a Windows NT tool by using NetWare Administrator. Configure user access to a Windows NT domain by using the NDS for NT domain object.  more...
NetWare and Windows NT Integration - Part 2 on-line e-learning cbt (computer based)cd rom ...ken the first part of this series (course 82505) prior to taking this course. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Windows NT User Security Duration: 2 - 3 Hour(s) Match the methods that are used for  more...
NDS Design and Implementation Part 2 on-line e-learning cbt (computer based)cd rom ...and the first part in this series (course 82501) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Planning the User Enviornment Duration: 3 - 4 Hour(s) Identify the elements that comprise the needs analysis  more...
NDS Design and Implementation Part 1 on-line e-learning cbt (computer based)cd rom ...dvanced Administration series (courses 82311-15) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NDS Design Theory Duration: 1 - 2 Hour(s) Identify why NDS design is important to the success of a network.  more...
NetWare 5 Advanced Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
NetWare 5 Advanced Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
Strategic Management Developing a Successful Process on-line e-learning cbt (computer based)cd rom ...cerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is  more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom ...when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour) Identify the two types of commercial online services. Identify the three types of online tools for tracking information automatically. Simulation Overview: In this simulation, you will meet  more...
NetWare 5 Advanced Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course. Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first part of this series (course 82311). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help  more...
NetWare 5 Advanced Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first two parts of this series (courses 82311-12). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
NetWare 5 Advanced Administration - Part 4 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-13). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
C Programming - Part 4 on-line e-learning cbt (computer based)cd rom ...specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the  more...
Object Analysis Design Design Implementation on-line e-learning cbt (computer based)cd rom ...Design: Requirements and Analysis (course 60027) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: From Analysis to Design Duration: 2 - 3 Hour(s) Identify the order in which the principles of Object Oriented Analysis are applied. Identify the deliverables from Object Orientated Analysis. Identify the characteristics of Object Types in  more...
Oracle Form Builder Forms Fundamentals on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Developer/2000 and Form Builder: An Overview Duration: 3 - 4 Hour(s) Identify the features of Developer/2000. Match  more...
NetWare 5 Advanced Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course. Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first part of this series (course 82311). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help  more...
NetWare 5 Advanced Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first two parts of this series (courses 82311-12). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
NetWare 5 Advanced Administration - Part 4 on-line e-learning cbt (computer based)cd rom ...d the NetWare 5 Administration series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-13). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will  more...
SQL and PL SQL PL SQL Basics on-line e-learning cbt (computer based)cd rom ...em Analysts and Technical Support Professionals. Prior to taking this course students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112) and Oracle 8i. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: PL/SQL: An Introduction  more...
SQL and PL SQL Basic SELECT on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified  more...
SQL and PL SQL Data Retrieval Techniques on-line e-learning cbt (computer based)cd rom ...developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this series, Oracle SQL: Basic SELECT Statements  more...
SQL and PL SQL DML and DDL on-line e-learning cbt (computer based)cd rom ...m Analysts, and Technical Support Professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in this series, Oracle SQL: Basic SELECT  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...tabases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification exam 509. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to DB2 Universal Database V6.1  more...
Outlook XP Proficient User on-line e-learning cbt (computer based)cd rom ... presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002 Fundamentals course (74070). Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...
PowerPoint XP Expert User on-line e-learning cbt (computer based)cd rom ...cient User courses, or have equivalent experience, before taking this course. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 74042 Objectives Unit 1: Enhancing Presentations 1 - 2 hours •  more...
Career Development Excelling in Your Career on-line e-learning cbt (computer based)cd rom ... your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and advancing their careers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
SAP R 3 v4 6 CO Cost Center Acct Master Data on-line e-learning cbt (computer based)cd rom ...Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German, UK English Total Learning Time 5 hours 14348 Objectives  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of  more...
Organizational Skills Managing Information on-line e-learning cbt (computer based)cd rom ... Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage incoming information to prevent information overload. Develop effective verbal, written, and  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and  more...
Defining Microsoft NET Solution Architectures Part 4 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and  more...
Database Technologies Introduction to SQL on-line e-learning cbt (computer based)cd rom ...a access and manipulation on a relational database. After taking this course, students will have a solid foundation in two basic aspects of SQL: Data Definition Language (DDL - creating databases and tables) and Data Manipulation Language (DML - adding, altering, and querying data). Learn To: o Identify what SQL is, why and where it is used. o Identify how to retrieve data from a  more...
Macromedia FreeHand MX Part 2 on-line e-learning cbt (computer based)cd rom ...ia Freehand MX Part 1 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Objects and Color (2 - 3 hours) Identify features of the Object panel. Identify methods for selecting objects in  more...
Macromedia FreeHand MX Part 4 on-line e-learning cbt (computer based)cd rom ...ehand MX Parts 1 to 3 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Effects and Layers (2 - 3 hours) Identify features of the Layers panel. Create a layer. Move a layer using the  more...
Macromedia FreeHand MX Part 5 on-line e-learning cbt (computer based)cd rom ...eHand MX Parts 1 to 4 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Symbols, Styles, and Artwork (2 - 3 hours) Sequence the steps to trace a bitmap image. Import a graphic.  more...
Macromedia FreeHand MX Part 6 on-line e-learning cbt (computer based)cd rom ...ehand MX Parts 1 to 5 or have equivalent knowledge before taking this course. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Publishing, Saving, and Printing (2 - 3 hours) Preview a document. Print a document. Identify guidelines for  more...
Defining Microsoft NET Solution Architectures parat 4 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and  more...
Listening Skills Listening Challenges on-line e-learning cbt (computer based)cd rom ...g Listening Problems. Improving Listening Skills. Taking Notes. Understanding Body Language. Improving Body Language. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...
Excellence in Service Fundamentals for Employees on-line e-learning cbt (computer based)cd rom In Excellence in Service: Fundamentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...
Call Center Mgt Managing an Inbound Call Center on-line e-learning cbt (computer based)cd rom Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call  more...
Workplace Aggression Taking a Proactive Approach on-line e-learning cbt (computer based)cd rom ...Taking a Proactive Approach, participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to  more...
Human Resource Law Family Medical Leave Act on-line e-learning cbt (computer based)cd rom ...yee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee eligibility. Choose legitimate FMLA  more...
Delegation Monitoring Evaluating Results on-line e-learning cbt (computer based)cd rom ... To identify reasons why delegates resist taking ownership of tasks To identify how Maslow a a s Hierarchy of Needs impacts delegation To identify a coaching process for delegates To identify steps to develop a delegation plan Audience This series is designed for Managers that want to  more...
Conducting Meetings The Meeting Process on-line e-learning cbt (computer based)cd rom ...st practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's effectiveness. Audience Managers and employees who want to learn the appropriate process for conducting meetings. Deployment Options e-Learning Accreditation NASBA  more...
Windows Server 2003 Managing a Server Env Part 1 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Digital Photography on-line e-learning cbt (computer based)cd rom ...l camera. Identify guidelines for taking digital pictures. Sequence the steps for downloading digital images to your computer. Identify features of scanners. Identify file formats that you can use to save your photos. Identify features you should consider when choosing image  more...
Business Ethics Ethical Decision Making on-line e-learning cbt (computer based)cd rom ...on. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her bounds or anger her new co-workers. It is your responsibility to help Trina better understand business ethics, and you need to help Trina through  more...
Negotiating Preparing for a Negotiation on-line e-learning cbt (computer based)cd rom ...or an upcoming negotiation with Empire Financial. You are taking over the head negotiating role for Caroline Harris, who has been promoted to Vice President of Sales. Since Empire is considering purchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives,  more...
Project Management Project Communications Management on-line e-learning cbt (computer based)cd rom ...ement, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques.  more...
Administrative Assistant Skills Understanding Basic Skills on-line e-learning cbt (computer based)cd rom ... the office for the rest of the afternoon and will not be taking any phone calls. Unit 2: Managing Office Supplies and Equipment (0.5 - 1 hour) Match the pieces of office equipment with their descriptions. Identify office equipment you should know how to use. Select the steps for managing office supply needs.  more...
Organizational Learning Deploying a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...t the effectiveness of a customized knowledge management. Taking into account the possibility that a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks to conduct a pilot project. In this Simulation, you are manager of Human  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 3 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 3 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4 on-line e-learning cbt (computer based)cd rom ...or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure Administration Parts 1 - 5 72427 - 72431 Microsoft Windows 2000 Directory Services Infrastructure  more...
WebSphere MQ Essentials Introduction on-line e-learning cbt (computer based)cd rom ...nnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...dividuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of  more...
WebSphere MQ Essentials Introduction on-line e-learning cbt (computer based)cd rom ...nnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction  more...
Telephone Skills Professionalism Through Basic Skills on-line e-learning cbt (computer based)cd rom In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through  more...
Telephone Skills Effectively Mng Inbound Outbound Calls on-line e-learning cbt (computer based)cd rom ... calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for  more...
Windows Server 2003 Managing a Server Env Part 1 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Windows Server 2003 Managing a Server Env Part 2 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Windows Server 2003 Managing a Server Env Part 2 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Windows Server 2003 Managing a Server Env Part 3 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Windows Server 2003 Managing a Server Env Part 3 on-line e-learning cbt (computer based)cd rom ...ating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+ certification, or equivalent knowledge and skills. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...
Windows Server 2003 Planning Network Infrastructure Part 1 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 1 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 2 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 2 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 3 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 3 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 4 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Windows Server 2003 Planning Network Infrastructure Part 4 on-line e-learning cbt (computer based)cd rom ...ed for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network  more...
Workplace Aggression Series on-line e-learning cbt (computer based)cd rom The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Code of Conduct Bribery Kickbacks on-line e-learning cbt (computer based)cd rom ...ck overtures. This course also covers the consequences of taking a bribe or a kickback. Learn To: Identify incoming and outgoing bribes and kickbacks. Identify some of the more common legal proscriptions against bribery and kickbacks. Identify definite signs of bribery and kickbacks in a corporation. Audience: Target audience includes all employees within large to mid-size  more...
From Compliance Solutions
IATA Transportation of Dangerous Goods-Online on-line e-learning cbt (computer based) ... under 49 CFR 172. 704 (HM 181, 126F or 215 A-B) BEFORE taking this course. A copy of a certificate showing training within the last 3 years or successful completion of the course with Compliance Solutions is required. Before this course will be released to begin training, the student MUST fax a copy of the above certification to: 303-307-0703 Attn. Director of Transportation Safety.  more...
From Pitman Training Centre London
Word 2007 Advanced Level ...At last, an advanced level Microsoft Word course aimed at taking you into the top few percent of Word users and making you really stand out from the job seeking crowd. Need to learn 2007 mailmerge, macros and tracking changes? You've come to the right place! Our special training methodology and long opening hours mean that you'll master the advanced functions of Word in pproximately 22  more...
PowerPoint 2007 self directed ...raining programme aimed at beginners to intermediates and taking them to expert level. Using the world-famous Pitman Training methodology, you can start this course at any time and study with the help of our friendly tutors at hours to suit you during our long opening hours, Monday to Saturday. This is one of the most comprehensive courses available to take you from beginner to expert  more...
From Compliance Solutions
Spanish 8-Hour HAZWOPER Training-Online on-line e-learning cbt (computer based) ...cises are changed annually so your employees will not be taking the same class over and over again! Prerequisite: This course is an annual refresher course. All employees MUST have taken either the 24 or 40-Hour HAZWOPER course prior to taking this course. Personnel who have not taken the initial training courses, or have not kept current under OSHA guidelines (training courses MUST  more...
From 6P International, LLC
Child Abuse on-line e-learning cbt (computer based) The Child Abuse course is designed to teach workers how to deal with the many forms of child abuse. By taking and completing this course, healthcare workers will be made aware of how prevalent child abuse is in our society, and will be given the knowledge needed to identify cases of child abuse and take the necessary steps to ensure that cases of child abuse are dealt with and prevented in a  more...
Analyzing Financial Statements - Advanced on-line e-learning cbt (computer based) COURSE DESCRIPTION: This course examines financial statements in detail, including components of a balance sheet, their calculations, and the effects of transactions on the balance sheet and the income statement. Students should have some prior understanding of financial statements before taking this course.  more...
OSHAS 18001 on-line e-learning cbt (computer based) CATEGORY: General Industry COURSE DESCRIPTION: This course is based on the recognized assessment specification OHSAS 18000. Taking this course can reduce risk, help you and your company stay in compliance with legal requirements, and improve overall performance.  more...
From Business Industrial Network
RFID CD Based Training and Online Training on-line e-learning cbt (computer based)study at homecoursewareself directedcd romtrain the trainer All about RFID - Training CD CD based training "Automatic Identification Technology CD Based Training"  This CD based training is all about RFID (radio frequency identification technology) , including Bar Code RFID . First you learn about barcode readers and automatic identification technology in general and move on to the most detailed yet simple CD based training about RFID ever offered.  more...
From LifeSavers of America
BLS for Healthcare Providers Online Renewal Course on-line e-learning cbt (computer based)Additional segment training required AHA BLS for Healthcare Providers Online Course, part 1 of a two-part program. This online course is designed and recommended for the healthcare provider that has been previously certified in BLS and is comfortable with taking online courses and using a computer for testing. The online test is the cognitive portion of a blended-learning two-part program for the student needing to develop the  more...
From Learn Skills
Managing Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareself directed ...ing the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that energizes people and the organization to accomplish  more...
From Pitman Training Centre Notting Hill
Decision Making Taking This unit is made up of 3 modules (see descriptions below) which can be taken as stand-alone subjects or which can form part of our BTEC Diploma, Certificate & Award In Management Studies. The whole unit is usually completed in 36-62 study hours. You can start your studies whenever you wish and you can study at times to suit you as the modules are delivered online. There is so much to  more...
Word 2007 Advanced Level coursewareself directedbookcomputer lab ...At last, an advanced level Microsoft Word course aimed at taking you into the top few percent of Word users and making you really stand out from the job seeking crowd. Need to learn 2007 mailmerge, macros and tracking changes? You've come to the right place! Our special training methodology and long opening hours mean that you'll master the advanced functions of Word in approximately 22  more...
Business Document Production In only 8 hours of study time at Pitman Training, London (High Holborn or Notting Hill), you can learn to produce the highest quality typed text to prepare you to take the OCR Text Production examination at level 2 (mandatory unit of the Text Processing Certificate or Diploma) This course is aimed at those seeking secretarial training in business letter layout to enable them to prove their  more...
From Serebra Learning Corporation
Presenting Your Proposition on-line e-learning cbt (computer based) Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based) Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain  more...
Closing Executive-level Sales Simulation on-line e-learning cbt (computer based) You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and  more...
Federal Government Industry Overview Version 1 on-line e-learning cbt (computer based) The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ...ation. Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to  more...
Field Sales Skills Simulation on-line e-learning cbt (computer based) ...re all natural, there are no side effects associated with taking the pills. Because it's a new product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make two sales calls for her. Your first call is to Rick's Pharmacy and your second call is to a supplier of  more...
Preparing for Inbound Sales Calls on-line e-learning cbt (computer based) Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three  more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...
Excellence in Internal Customer Service on-line e-learning cbt (computer based) ...tomer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to  more...
Working With Internal Customers on-line e-learning cbt (computer based) Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing  more...
Call Center Customer Service on-line e-learning cbt (computer based) Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...
Consulting with the External Client Simulation on-line e-learning cbt (computer based) ...ata Query Limited, a database management company. You are taking over the client from Clark who is retiring. Clark will make an excellent resource to you throughout the sim. The simulation is based on the SkillSoft series "Consulting with the External Client" and contains links to the following SkillSoft courses: CONS0111, CONS0112, and CONS0113. Anyone with some specialist knowledge and  more...
Project IT Management Simulation - Design to Rollout on-line e-learning cbt (computer based) American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for  more...
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