From Serebra Learning Corporation
ISAKMP and IPSec 
To recognize how to configure and verify
ISAKMP and
IPSec The primary target includes network designers, network administrators, network engineers, and system engineers.
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The Process of Globalizing a Product or Service 
Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for
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The Art of Global Communication 
...ak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're
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The Strategic Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (
SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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Conducting Effective Sales Research Meetings 
...target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings. You'll start
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Working with Your Customer s Key Players 
... by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, you'll learn about gaining access to senior-level management and dealing with "gatekeepers." By effectively communicating with the right people in
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The Territorial Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Understanding Your Target Customer s Business 
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (
TAS) approach--research. You'll gain an understanding of the benefits of good research and
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Gaining Access to Key Personnel at Your Target Accounts 
...es effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and dealing with "gatekeepers." By effectively communicating with the right people, you'll help to ensure positive sales results. Individuals responsible for sales, sales support,
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Territorial Account Sales Skills Simulation 
...taurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company and then request a research meeting with a contact there. Then you will try to develop this contact into a coach in the hopes of enlisting her help in getting past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision
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Sales Negotiations Negotiation Strategies 
In
Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when
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Sales Negotiations Negotiation Execution 
In
Sales Negotiations ? Negotiation
Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
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Project Leadership Leading the Project Team 
Project
Leadership:
Leading the
Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target
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Project Leadership Overcoming Obstacles 
Project
Leadership:
Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible
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Business Travel Safety Domestic Travel 
In ''Business
Travel Safety:
Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. The target audience for this program is
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Business Travel Safety International Travel 
In ''Business
Travel Safety:
International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in
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Business Professionalism Simulation 
... deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The
Business Professionalism Simulation is designed to enable participants to develop the skills necessary for increasing personal accountability and business professionalism. Over the course of
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E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Remote Manager Practices - Motivating Employees 
In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time.
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Managing the Expert Understanding Experts 
Managing the
Expert:
Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders.
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Succession Planning Strategies 
You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession
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Initiating a Succession Plan Simulation 
Ulema,
Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The
Ulema Reports Group (
URG), a wholly owned subsidiary of
Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Managing in a Global Business Environment 
...of how to manage change in a global business context. The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in governmental agencies or nonprofit organizations where increasing business complexity places a premium on management having these advanced management skills. The
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Managing Cross-Functions 
...nagement which are key drivers in delivering success. The target for this path is senior level directors, senior managers of strategic business units and advanced level managers. It would also be of interest to managers working in a governmental agency or nonprofit organization where increasing business complexity places a premium on management having these advanced management skills. The
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Managing For High Performance 
..., coach, motivate, and inspire their high performers. The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in a governmental agency or nonprofit organization where increasing business complexity places a premium on management having these advanced management skills. The
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Managing Managers 
...e impediments, execute strategy, and deliver results. The target is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in government agencies or nonprofit organizations where increasing business complexity places a premium on management having these advanced management skills. The course is also
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Managing Upward Relationships 
...ccessful for their own success and for fostering a go The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in governmental agency or nonprofit organization where increasing business complexity places a premium on management having these advanced management skills. The course
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Successful Coaching Relationships 
Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Mindsets Emotions and Coaching 
What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your
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Coaching Trends 
When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What
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Goal Setting Goal Setting Tools for Managers 
In ''Goal
Setting:
Goal Setting Tools for
Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,
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Goal Setting Organizational Goal Setting 
In ''Goal
Setting:
Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. The target audience for this program is administrators, managers,
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Goal Setting Reaching Individual Goals 
In ''Goal
Setting:
Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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Corporate Restructuring 
Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course This course is designed specifically for business managers,
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Operations Management Operations Components 
Operations
Management:
Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company s operations. The target audience for this series is managers,
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Evaluating Brand Effectiveness 
... can you start? By learning everything you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand
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Competitive Factors in Strategic Marketing 
You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor
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Writing the Marketing Plan Creative Strategy 
You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team
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Training and Development 
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in
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Principles of Marketing Writing a Marketing Plan 
Principles of
Marketing:
Writing a
Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and
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Introducing User-Centered Design 
To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Developing an Application Using User-Centered Design 
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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The Iterative Process in User-Centered Design 
To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Practical Examples of User-Centered Design 
To design user-centered
Windows applications and web sites This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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OOAD Introduction to Object-Oriented Concepts 
This course covers the general OO concepts. It covers the benefits of OO and the OO terminology. Further, it covers concepts related to objects and classes, such as attributes and operations. In addition, this course covers encapsulation, inheritance, polymorphism, dependency, associations, links, aggregation, and composition. The target audience is business analysts, system analysts, system
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OOAD Introduction to Object-Oriented Analysis and Design 
This course covers the general
Object-Oriented Analysis and
Design (
OOAD) concepts. It covers the benefits of OOAD and the OOAD process. Further, it covers the concepts related to the requirement, analysis, and design phases. Under these concepts, the course covers requirements, use cases, the
Supplementary Specification, domain model, operation contracts, use case realization, design patterns,
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OOAD Unified Modeling Language UML 2 0 
This course covers history, goals, and features of
Unified Modeling Language (
UML) 2.0. It also covers various structural and behavioral UML diagrams. Structural diagrams include the
Class,
Object,
Component,
Package,
Deployment, and Composite Structure diagrams. Behavioral diagrams include the Use Case, Sequence, Communications, Interaction Overview, Timing, Activity, and State Machine diagrams.
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OOAD Static Modeling with UML 2 0 
This course covers the key concepts related to the use of
Class diagrams,
Component diagrams, and
Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of
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OOAD OO Design Patterns 
This course covers the key concepts related to the use of
Class diagrams,
Component diagrams, and
Deployment diagrams for static modeling. It also covers the features, elements, and considerations for using these diagrams. In addition, the course covers the modeling of three types of compartments in a class: name, attributes, and operations. Further, it discusses the concept and application of
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e-Business Part 1 Facing the e-Business Challenge 
The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers,
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e-Business Part 2 Building the Infrastructure 
The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with
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e-Business Part 3 Choosing Tools and Technologies 
The third course in the e-Business curriculum focuses on the tools, languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool, language and technology. It also covers higher-level software and hardware choices such as web browsers, web servers, web application servers and web enabled databases. The target audience is those
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e-Business Part 4 Securing Your Infrastructure 
The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of
Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and
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Layer 2 Security 
To recognize, troubleshoot, and mitigate layer 2 attacks The primary target includes network designers, network administrators, network engineers, and system engineers.
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802 1x Port-based Authentication and Best Practice 
To recognize how to configure 802.1x port-based authentication and recommend a best practice for threat mitigation The primary target includes network designers, network administrators, network engineers, and system engineers.
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SAP R 3 4 6 CO Cost Object Controlling 
The course
SAP R/3 4.6 CO Cost
Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as
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Microsoft Windows Server 2003 Designing Security Part 1 
The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course
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Succession Planning: Setting up a Succession Planning Program 
...ing a mission statement policy and procedures identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan how to communicate and provide training in it. The second part of the course focuses on identifying key roles within your organization developing a talent bank and guidelines on employing
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