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From Online Training Directory
Java 2 -- Building Graphical User Interfaces
...eded when a single line of text is not enough for a given task. Finally, you will learn about the TextField classes that provide methods to set and retrieve the text of a Label object and to align the text within the object`s display. In the third unit, you will learn about various layout managers such as FlowLayout, BorderLayout, CardLayout, GridLayout, and GridBagLayout. This unit will
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Word 2000



...amining the working screen, getting familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, managing files, and previewing and printing documents. As the course gets more advanced, students will see the addition of symbols, tables, and graphs. They will also apply borders and shading; use headers and footers; change tabs and styles; use,
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Word 2000 Level 1



This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based documents easily.
This course is designed to familiarize students with key introductory features of Microsoft Word 2000.
Students will learn the tricks that will help them create, edit, and modify text-based
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Word 2002



...ill examine the working screen, get familiar with the new Task Panes, create new documents, change font attributes, and preview and print documents. As the program gets more advanced it will teach students how to format paragraphs by using indents, line spacing, and tab stops; as well as dividing the document into sections using margins, page breaks, and columns. Finally, the course will teach
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Word 2007 Level 2
...sts, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation; setting tab stops; applying paragraph styles; and using Quick Style sets.
Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course.
Students will
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Soft Skills Using MS Office Applications



... covered first with an emphasis on the audience. The next task discussed is writing, and then designing, slides. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports, and press releases.
It also
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QuickBooks Pro 2005
...r business. Learn inventory management, sales tax issues, task management, classifying transactions, bank statement reconciliation and more. Learn one-on-one with one of the industry's foremost experts on Intuit products, Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM,
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QuickBooks Pro 2006
...r business. Learn inventory management, sales tax issues, task management, classifying transactions, bank statement reconciliation and more. Learn one-on-one with one of the industry`s foremost experts on Intuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for
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Project 2000 Level 1



...ics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web.
This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators.
Students will briefly explore the basics of project management, learn how to set a project`s
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Office 2000 Introduction



...e examining the working screen, getting familiar with new Task Panes, creating new documents, changing font attributes, modifying bodies of text, and formatting entire documents. Beginning with opening a workbook, students will progress to using the Office Clipboard to cut, copy, and paste items in Microsoft Excel. They will also enter text and formulas, move data, format worksheet appearance,
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Outlook 2007 Level 2
... using Quick Click Flags, perform various mail management tasks using rules, and organize Outlook items using color categories and Search Folders.
The course also covers how to address messages using address books and distribution lists, send and respond to meeting and task requests, share Calendars over a network, publish Calendars to Office Online, send Calendar Snapshots, subscribe to
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Microsoft Word 2002 Level 1



...amining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents.
This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version.
Students will learn the tricks that will help
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Microsoft FrontPage 2002 Core



...amining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.
This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with
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Microsoft FrontPage 2002 Level 1



...lities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.
This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with
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Microsoft Office XP New Features



This course introduces students to some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook.
This course introduces students to some of the new features of the Office XP suite.
It covers the major new features that apply to all of the applications, including smart tags and
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Microsoft Outlook 2002 Core



...rsonal preferences, and managing time using the Calendar, task, and note functions.
This course will cover the basic features of Microsoft Outlook 2002. Topics covered include composing messages, sending messages, replying to messages, forwarding messages, creating contacts, scheduling appointments using the Calendar, entering tasks, and creating notes.
Students will learn how to customize
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Microsoft Outlook 2002 Level 2



... mail messages, propose alternate meeting times, and send task status reports.
This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and messages, archiving mail, working with events and meetings, using the journal, and much more.
Students will
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Microsoft Outlook XP Certification
...ay information, from e-mail and calendars to contacts and task lists.
Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series will guide you through this powerful scheduling and time management program and show you
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Microsoft Access 2002 Core



...oft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports.
This course will introduce students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane, as well as the basic elements
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Microsoft Access 2002 Level 1



...rom Access 2000, including speech recognition and the new Task Pane.
This course introduces students to the basic elements that compose an Access database.
Students will learn what a database is and how an effective database should be designed and set up. After they learn how to create their own databases in Access, students will receive instruction in how to create and use the basic tools of
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Linux Complete Set
...ser data, application package installation, security, and task scheduling.
Students will also learn how to administer and maintain file systems, accounts, printers and hardware devices with the Linux operating system, Linux Network Administration key areas of Linux network management, security, e-mail and domain servers.
This course also teaches how to set-up Linux web servers as well as how
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Linux System Administration
This course will teach students how to setup, install, maintain and administer a computer system using the Linux operating system.
Topics include system installation and configuration, startup and shutdown, adding/deleting users, installing peripheral devices, backing up and restoring system and user data, application package installation, security, and task scheduling.
Students will also learn
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How To Master Business Writing



...iness setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases.
It also reviews basic spelling, punctuation, and
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Grant Writing Basics
...task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants.
Grant Writing Basics Grants are not just free money, but require an investment in planning, resources,
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FrontPage 2000 Level 1



...amining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.
This course is designed to familiarize users with key introductory features of Microsoft FrontPage 2000.
Students will learn the tricks to help them create, edit, and
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Getting Started With Project 2000



... management, including creating deadlines, baselines, and tasks.
This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers.
Students will briefly explore the basics of project management, learn how to set a project`s start date, work with task relationships, and examine various task types.
Students will also learn how
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Effective Business Communication Series
...iness setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for
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Discover the Benefits of Self-Publishing!
...ide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the printers; how to register your copyright, get your ISBN number, Library of Congress Number, and EAN; identify binding and paper options, and how to market your book and sell it.
Course Description Fewer and fewer publishing companies are taking on new authors
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Comprehensive Leadership Training
...ants will be knowledgeable enough to confidently face the task of leading people in their teams and organizations.The text book prescribed for the course is: ?Leadership, Theory and Practice? Third Edition by Peter G. Northouse, Published by Sage Publications, Inc. ISBN 076192566X.The course consists of six sessions, each session lasting a week. Every session will involve four activities
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Build Your Own BIZ(tm) - Using Financial Statements
...g and interpreting financial statements can be a daunting task.
This course will help you understand what the various financial statements are used for, and help you use them to examine the financial health of your business. The class includes video, text, and downloadable resources. Description of Course Using Financial Statements will explore the following topics: The purpose of financial
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Build Your Own BIZ(tm) - Better Budgeting
...ill examine the budgeting process, and how to tackle this task in practical ways. The class includes video, text, and downloadable resources. Description of Course Better Budgeting will explore the following topics: Overview of budgeting Setting Goals Keeping the money people happy Ongoing budgeting Controlling cash Balance sheet Income statement Cash flow statement Predicting the future The
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Adobe RoboHelp Workshop
...study a sequence of RoboHelp tutorials to learn the basic tasks that professional help writers must know to do their work. Concurrent with the tutorials, you study techniques for task analysis and industry-standard format for writing style, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled
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Access 2002 MOUS



...Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to manage multi-user databases.
This course introduces students to the new features in Microsoft
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Applying Leadership Basics



... the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain
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Delegating



...s from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER
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From 123-CBT Computer Based Training
Sales Manufacturing TM Identifying Sales Opportunities
...goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of
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Sales Manufacturing TM Identifying Sales Opportunities
The Boss Factor
Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal
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Techniques for Improved Time Management
...nrealistically tight, your interest and commitment in the task may be undermined, or you may experience stress which can have a negative effect on your performance. Deadlines are important, but they have to be realistic. Making "To-do" lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize
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Risk Basics
In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival
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Competitive Factors in Strategic Marketing
You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor
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Problem Performance Prevention
...e management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is
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Problem Performance Identification
...perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems which do not come from a disinterest in performing well, and are not system based issues, but are caused by the workers own ability to perform. Once there is clarity about the
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Problem Performance Improvement
It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then
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Delegation the Personal Approach
...tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about delegation--how you
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The Facilitator Role
Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying
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Facilitative Fundamentals Tools and Techniques
You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to
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Models for Managing Technical Professionals
...omy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Professional Skills for Customer Service Agents
...ny different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and
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Bridge the Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Communicating for Results
...f a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their
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Communicating to Get Results
...hat someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be able to extend your influence at work even
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Oracle Database 11g Managing Resources and Task Automation
To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.
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Oracle Database 10g New Resource Scheduling and Task-Management Features
To identify the new resource, scheduling, and task-management features of Oracle 10g
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Oracle 11i Oracle Projects and Task Definition I
To define project setup options and project types to manage project structuring, resources, and workflow
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Oracle 11i Oracle Projects and Task Definition II
To recognize how projects are organized, and create and administer them
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Managing and Troubleshooting Windows Vista Systems
Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are
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Probability Distributions and Measurement Systems Analysis in Six Sigma
...surement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's t-distributions, and F distributions. It will also look at how to assess the precision and accuracy of an
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Taguchi and Quality Improvement
...llows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing design parameters to minimize variation BEFORE
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Changing Corporate Culture
...appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of
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Becoming a Manager Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Communication and Leadership
...le and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is
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SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks

This is the final course in a five part series that teaches how to manage SQL Server 2000 transactions and locks. This course will cover how to import and export data, and how to transform data with DTS. Additionally, users will learn how to manage distributed queries and linked servers, create transactions, manage locks, and how to troubleshoot transactions and locking. Learn To: o Identify
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Java Operations Flow Control

...ode that uses the while statement to perform an iterative task.
Identify the result of executing code that uses the do-while statement to perform an iterative task.
Identify the result of executing code that uses the for statement to perform an iterative task.
Identify the result of executing code that uses the break statement to terminate an iterative loop.
Identify the result of
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Java Operations Flow Control

...ode that uses the while statement to perform an iterative task.
Identify the result of executing code that uses the do-while statement to perform an iterative task.
Identify the result of executing code that uses the for statement to perform an iterative task.
Identify the result of executing code that uses the break statement to terminate an iterative loop.
Identify the result of
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Exchange 2000 Infrastructure Design--Part 2

... your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course also deals with assessing your client's needs and determining which of the many mail clients available makes the most sense for
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GroupWise 5 5 Admin Part 1--System Fundamentals

...a group appointment. Create a Multi-User list. Create a task. Create a reminder note for another person. Create a folder using the GroupWise client. Link a message to a folder using the GroupWise client. Share a folder using GroupWise. Track the status of a message using GroupWise. Identify the features of the GroupWise address book. Create a personal address book using GroupWise.
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Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt

...the Windows 2000 Professional CD-based image by using the taskbar. Configure the computer naming convention in the Active Directory Users and Computers console for RIS client computers. Prestage an account for the RIS client computer by using the shortcut menu. Configure the client installation options in the Active Directory Users and Computers console by using the shortcut menu. Install
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Windows 2000 Installation Config Admin --Part 6 Server Organization

...r IT Professionals who are responsible for administration tasks in a single-domain Windows 2000-based network. Participants should have completed Microsoft Windows 2000: Administration (Course Series 72410 - 72412) and the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Duration: 1 - 2 Hour(s) Match the
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Windows 2000 Installation Config Admin --Part 6 Server Organization

...r IT Professionals who are responsible for administration tasks in a single-domain Windows 2000-based network. Participants should have completed Microsoft Windows 2000: Administration (Course Series 72410 - 72412) and the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Duration: 1 - 2 Hour(s) Match the
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...r IT Professionals who are responsible for administration tasks in a single-domain Windows 2000-based network. Participants should have completed Microsoft Windows 2000: Administration (Course Series 72410 - 72412) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workstation: Configuring and Managing Duration: 3 - 4 Hour(s)
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...r IT Professionals who are responsible for administration tasks in a single-domain Windows 2000-based network. Participants should have completed Microsoft Windows 2000: Administration (Course Series 72410 - 72412) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workstation: Configuring and Managing Duration: 3 - 4 Hour(s)
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Windows 2000 Installation Config Admin --Part 3 Resource Optimization

...omputer; and identify the tab used to perform a specified task in DirectX Diagnostic and troubleshoot resources on a Windows 2000 computer. L earn To: Identify the System Monitor counters used to provide information about resource utilization and interpret them. Identify and log network traffic data by using Network Monitor. Identify and optimize resource utilization on a Windows
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Windows 2000 Installation Config Admin --Part 3 Resource Optimization

...omputer; and identify the tab used to perform a specified task in DirectX Diagnostic and troubleshoot resources on a Windows 2000 computer. L earn To: Identify the System Monitor counters used to provide information about resource utilization and interpret them. Identify and log network traffic data by using Network Monitor. Identify and optimize resource utilization on a Windows
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Windows 2000 Designing a Network Infrastructure--Part 4 Implementation

...nagement and Optimization 0.5 - 2 hours o Identify the tasks that constitute a network service management strategy. o Identify the guidelines for selecting an appropriate DHCP service management strategy. o Select an appropriate DHCP service management strategy that meets specified business requirements. o Analyze DHCP service management strategies that are used to meet various business
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

... Identify the tab that enables you to perform a specific task while configuring demand-dial interface properties. Identify the shortcut menu option that enables you to perform a specific task for changing demand-dial routing configuration. Identify the appropriate decision in a specific scenario based on the demand-dial routing implementation guidelines. Identify the appropriate demand-dial
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Windows 2000 Designing a Network Infrastructure--Part 3 WANS

Course Overview This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP
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Oracle8i Backup and Recovery Troubleshooting Recovery

... part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and Control
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Oracle8i Database Admin Manage an Instance

...re Components Duration: 1 - 2 Hour(s) Identify the tasks of a database administrator. Match the terms associated with establishing a database connection with their descriptions. Identify the characteristics of a user process. Identify the characteristics of a server process. Match the memory structures of the System Global Area (SGA) with the information stored by them. Match the
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Windows NT 4 0 Core Technologies Support - Part 3

...r supporting applications. Manage the applications with Task Manager and the Command Prompt. Identify the common application-related problems in Windows NT. Identify the Windows NT components that provide networking capabilities. Describe the evolution of the Internet and the Intranet. Identify the features of the network protocol. Install and configure the TCP/IP, NWLink and
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Oracle Database 10g Administration Workshop II Part 3

...ing a custom Automatic Database Diagnostic Monitor (ADDM) task manually.
Audience:
The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants.
Deployment:
Self-Study
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Flashback Technology
Identify features of Flashback technology.
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Oracle Form Builder R6 Controlling the User Interface Programmatically

...Editor. Create a mouse button action trigger for a given task by using the PL/SQL Editor. Match the mouse system variables with their uses. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: Runtime Management Duration: 1 - 2 Hour(s) Match the window-interaction triggers with their functions. Match the built-ins used
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Oracle8 Backup and Recovery - Troubleshooting and Recovery

...-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and Control
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Oracle8 Backup and Recovery - Strategies and Backups

...t series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will be presented with the components and features of
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Oracle8 Database Administration - Manage an Instance

...re Components
Duration: 1 - 2 Hour(s)
Identify the tasks of a database administrator.
Match the terms associated with establishing a database connection with their descriptions.
Identify the characteristics of a user process.
Identify the characteristics of a server process.
Match the memory structures of the System Global Area (SGA) with the information stored by them.
Match the
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Oracle Form Builder Handling Multiple Object Relationships

...on. Create a mouse button action trigger for a specified task by using PL/SQL Editor. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: RunTime Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating windows with their functions. Write
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C Programming - Part 1

... that uses the conditional operator to perform a specific task. Identify the result of the C code that used the switch statement to perform a specific task. Identify the result of code that uses the while statement to perform an iterative task. Identify the result of the code that uses the do..while statement to perform an iterative operation. Identify the result of the code that uses the
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Lotus Notes R5 Messaging and Working Remotely

... a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify the advantages of working on local replica databases. Identify the advantages of working remotely using
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Lotus Notes R5 Messaging and Working Remotely

... a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify the advantages of working on local replica databases. Identify the advantages of working remotely using
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Working with SAP R 3 v4 x

...enu Level. Menu System: Application Level. Menu System: Task Level. System Menu. Retracing the Menu Path. Transactions. Pattern of a Transaction. Calling up Transactions via Menus. Calling up Transactions via Codes. Transaction Entries. Working with Applications. New Session. Application in Standard Mode. Creating a New Session. Switching Between Sessions. Deleting a Session.
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Frontpage 2000 Proficient User

C ourse Overview This course prepares IT Professionals to create Web pages, create and maintiain Webs using FrontPage 2000. L earn To: Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding
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Frontpage 2000 Proficient User

Course Overview This course prepares IT Professionals to create Web pages, create and maintiain Webs using FrontPage 2000. L earn To: Create Web Pages with FrontPage 2000. Create Webs. Maintain Webs. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of
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Outlook 2000 Expert User

...t Folders.
Grant permissions to other people to access a Tasks folder.
Delegate access to a private folder to another person.
To gain access to another person's private folder.
Open an item in a public folder.
Publish a Net folder to share a Calendar across the Internet and grant permission to users.
Subscribe to a Net Folder.
Identify the different types of standard forms.
Create a
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Outlook 2000 Proficient User

...intain a contact list, and organize their activities with tasks, notes, and journal entries.
L earn To:
Arrange meetings and contacts.
Record tasks, journal and notes entries.
Integrate and customize Outlook 2000.
C ontent Emphasis
Skills-Based
A udience
This course is intended for end users using Microsoft Outlook 2000. Students will learn the basic features, as
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Visual C 6 0 Designing Implementing Desktop Applications - Part 5

...n which MFC ODBC functions are called to complete a given task. Create an ODBC database application. Create a display for the database application. Modify an ODBC database application to manipulate the database. Modify an ODBC database application to filter the records that satisfy the criteria entered by the user. Identify the advantages of using DAO to connect to a database. Match the
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2

...iate MTS command line utility used to perform a specified task. Identify the item in the MTS Explorer interface used to view specific information. Identify appropriate View menu items used to display information in a specific way in the MTS Explorer. Unit 2: Maintaining Packages in MTS Duration: 2 - 3 Hour(s) Set up an MTS server to deploy packages by using the Action menu in the
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Microsoft Project 2003 Fundamentals

...vers fundamental Project 2003 skills used in the areas of Task, Calendar, and Outlining management, manipulation of data, views and reports, and project updating, tracking, and conflict resolution.
Learn To:
Match Microsoft Project 2003 products with their features.
Identify component parts of the Microsoft Project 2003 interface.
Identify options in the New Project task pane.
more...
Visual InterDev 6 0 Planning a Web Application

...l planning, technology selection, or Web site programming tasks. This series will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Web Site Planning
Duration: 2 - 3 Hour(s)
Identify the features of Web-based
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NetWare 5 Administration - Part 1

... Workstation
Duration: 1 - 2 Hour(s)
Identify the tasks that are performed by a workstation to communicate with a network.
Identify the functions of workstation hardware.
Match workstation software with its functions.
Sequence the steps involved in the process of dataflow between workstation hardware and workstation software.
Identify the options that a network administrator will
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NetWare 5 Administration - Part 3

... directory and file rights required to perform a specific task.
Match the directory and file rights with their descriptions.
Identify the set of rights required to accomplish a given task.
Identify the features of trustees.
Identify the Novell Directory Services (NDS) object to be assigned as a trustee in a given scenario.
Identify the concept of inheritance and block inheritance by
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NetWare 5 Advanced Administration - Part 2

...work Printing
Duration: 2 - 3 Hour(s)
Identify the tasks to set up queue-based printing.
Perform the steps to create a print queue object.
Perform the steps to create a printer object.
Perform the steps to create a print server object.
Perform the steps to set up print services objects using the Quick Setup option.
Identify the console command used to activate the print server.
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Oracle 11i10 Project Foundation Fundamentals Part 5

...he processes involved in setting up project templates and tasks in Oracle Projects. The course also introduces the concept of extending project functionality and project lifecycles.
Learn To:
Identify features of a project template.
Identify the steps to define a project template.
Identify the uses of different Quick Entry options on a project template.
Identify the features of
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C Foundation for Non-C Programmers - Part 2

... statement to invoke an implicit member function with the task performed by the implicit member function. Identify the header of a member function definition for a specified scenario. Unit 2: Classes: Advanced Concepts Duration: 2 - 3 Hour(s) Match the depictions of different types of inheritance with their names. Identify the access specifications of the available class members to
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Oracle SQL Tuning Tuning SQL and the Optimizer

...cursors.
Identify the language that will process a given task in the minimum possible time.
Identify the methods used for maintaining a shared pool.
Identify the contents of a shared SQL area.
Sequence the steps performed in the Oracle Server for processing a SQL statement.
Identify the benefits of sharing cursors.
Identify whether or not the given pair of statements will share cursors.
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Windows 2000 Professional Advanced User

...u.
Move entries in the Start menu.
Add a toolbar to the Taskbar by using the Taskbar shortcut menu.
Remove a toolbar from the Taskbar by using the Taskbar shortcut menu.
Move a toolbar on the Taskbar by using the drag and drop method.
Unit 2: Windows 2000: Advanced Features
Duration: 2 - 3 Hour(s)
Match the system tools available in Windows 2000 with their functions.
Create a
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SQL Server 7 0 System Administration - Part 1

...management tool with its automated routine administrative task.
Identify the types of login authentication recognized by SQL Server.
Match the role to its definition.
Sequence the steps for validating permissions.
Match each system and user database with its description.
Match each database object with its definition.
Identify the valid formats of object names.
Match each system table
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IIS 4 0 Creating Configuring a Web Server - Part 3

...nload a page by using Content Analyzer.
Match the common tasks performed in managing links with their procedures.
Fix a broken link by using Windows NT Explorer.
Generate a Site Summary report by using Content Analyzer.
Identify the uses of a Site Summary report.
Match the preconfigured searches in Quick Search with their purposes.
Display the properties of all the images that do not give
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NetWare 5 Administration - Part 3

... directory and file rights required to perform a specific task.
Match the directory and file rights with their descriptions.
Identify the set of rights required to accomplish a given task.
Identify the features of trustees.
Identify the Novell Directory Services (NDS) object to be assigned as a trustee in a given scenario.
Identify the concept of inheritance and block inheritance by
more...
NetWare 5 Advanced Administration - Part 2

...work Printing
Duration: 2 - 3 Hour(s)
Identify the tasks to set up queue-based printing.
Perform the steps to create a print queue object.
Perform the steps to create a printer object.
Perform the steps to create a print server object.
Perform the steps to set up print services objects using the Quick Setup option.
Identify the console command used to activate the print server.
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Microsoft Works Suite 2005 Creating Documents

...ment.
Learn To:
Start Microsoft Word from Works Task Launcher.
Save a document.
Identify options for printing documents.
Audience:
A home computer user with basic to intermediate skills who wants to use a personal computer competently and as a productivity tool. No specific level of PC or general IT literacy is assumed.
Deployment:
Self-Study
Language Options:
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Introduction to Microsoft Works Suite 2005

...s as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works.
Learn To:
Open the Works Task Launcher from the Start menu.
Identify features of the Works Task Launcher.
Identify features of the Programs page in the Works Task Launcher.
Launch
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Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env

...at perform specific functions. Identify the views in the Task pane of the Replication tabbed pane that perform specific functions. Identify the options in the Task pane of the Configuration tabbed pane that perform specific functions. Identify the option in the Tools pane of the People & Groups tabbed pane that will be used in a specified scenario. Identify the option in the Tools pane of
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Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env

...monitor mail and database replication; and perform backup tasks, restore lost IDs and passwords, and recover lost data. L earn To: Identify the monitor server, database and user activity on the Domino server. Monitor the statistics and events of Domino servers by using monitors, probes and event messages to ensure the integrity of the Domino system. Monitor mail and database
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International Business Essentials Succeeding as a Global Manager

...nancial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will discuss the qualities a global manager should possess with Caroline Harris, the Director of Marketing, and Ronald Spear, a Marketing Manager who will be involved in this phase of the hiring process. Next, you will meet with Nathan
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Project 2000 Fundamentals

...ject 2000. Create a project file. Create and schedule tasks in MS Project 2000. Add, assign, and modify resources, add costs on resources, and create and assign calendars in MS Project 2000. Track the schedules, work and costs of a project plan visually, display the actual plan with the baseline plan, set reminders, and send workgroup messages. Communicate project information by
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Project 2000 Proficient User

...unctions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a template to create a new project. Customize tables, views, groups, outlines, filters, timescales, bar styles, custom forms, and the accessibility and user options. Track projects and customize Project Central. C ontent Emphasis Skills-Based A udience This course is intended
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SCO SVR 5 --Part 1 Basic Administration

...kground: The Unix shell environment. Understand the multi-tasking, multi-user nature of the Unix environment. Identify the hardware/software and file structure used in Unix systems. Understand basic networking. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the function of the Unix system administrator.
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Office XP New Features Part 1 Overview Word Excel PowerPoint

...eatures of smart tags in Office XP. Identify the task panes in Word 2002. Translate text in Word 2002. Identify the features of the Word Count toolbar. Identify the features of the real-time data (RTD) function. Identify the functions of the Stock Quote smart tag. Create a data connection file from an Office XP data source in the My Data
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FrontPage XP Curriculum

...s essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific
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FrontPage XP Curriculum

...s essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific
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Frontpage XP Proficient User

...zation and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To Identify Internet concepts. Identify features of FrontPage 2002. Match FrontPage 2002 views with their purposes. Create a one-page Web site. Create a Web
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Frontpage XP Proficient User

...zation and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To Identify Internet concepts. Identify features of FrontPage 2002. Match FrontPage 2002 views with their purposes. Create a one-page Web site. Create a Web
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Outlook XP Proficient User

...course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To Plan a single meeting by inviting attendees and booking a resource. Plan a recurring meeting. Invite an additional attendee to a scheduled meeting. Identify features of the Tasks folder. Create a single task. Create a
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PowerPoint XP Expert User

Course Overview This course builds on the skills acquired in the PowerPoint 2002 Proficient User course (74041), and enables the learner to master advanced skills in PowerPoint. The course covers presentation enhancements, using and inserting charts and tables, importing objects and making the final presentation as professional as possible. Learn To Modify a Slide Master.
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Word XP Fundamentals

...n documents. Identify functions of the Clipboard task pane. Audience The audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment
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Word XP Proficient User

... Compare paragraph formats by using the Reveal Formatting task pane. Remove formatting from text. Create a table in a document. Create a table by using Table AutoFormat. Add borders and shading to a table. Merge cells in a table. Modify rows and columns in a table. Modify properties of a table. Sort data in a table.
more...
SAP R 3 Variant Configuration Config Scenario

...: - Object Dependencies in BOMs. - Object Dependencies in Task Lists. a Price Determination in Sales: - Material Prices, Surcharges and Discount. - Language Specific Condition Texts. - Creating Object Characteristics. - Variant Table for Price Conditions. - Dependencies for Price Determination. - Assigning Price Determination. - Effects of Product Variants on Sales. a Price
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Windows XP Prof User Fundamentals

...omain mode. o Find a file by using the Search Companion task pane. o Identify features of file and folder tasks in Windows XP. o Identify features of folder views in Windows XP. o Match new features of Internet Explorer with their functions. o Identify new features of Outlook Express. o Identify features of the Add Network Place Wizard. Audience The intended audience for this
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WebSphere MQ Essentials System Administration II

...articipants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives
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WebSphere MQ Essentials System Administration I

...articipants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Installation and Configuration (1.5 - 2 hours)
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WebSphere MQ Essentials System Administration I

...articipants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Installation and Configuration (1.5 - 2 hours)
more...
WebSphere MQ Essentials System Administration II

...articipants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives
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MS Win XP Install Admin Part 5 Disk File Mgt

...an be determined in Windows XP Professional. o Identify tasks for monitoring and managing applications by using Windows XP Professional Task Manager and Windows Installer. o Identify commonly used measures available for monitoring processes in Windows XP Professional Task Manager. Audience The intended audience for this course includes IT professionals that are new to the Windows XP
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MS Win XP Install Admin Part 5 Disk File Mgt

...an be determined in Windows XP Professional. o Identify tasks for monitoring and managing applications by using Windows XP Professional Task Manager and Windows Installer. o Identify commonly used measures available for monitoring processes in Windows XP Professional Task Manager. Audience The intended audience for this course includes IT professionals that are new to the Windows XP
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Publisher 2003

... To identify options in the New Publication task pane. To identify features of Publisher interface components. To create a personal information set. Audience Home-users, end-users. Windows experience is helpful as a pre-requisite to this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE
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Organizational Skills Time Management

... activities. Assemble an effective task list. Avoid poor work habits. Complete the planning process. Identify the difference between important and urgent issues. Overcome the tendency to procrastinate. Simulation Overview: In this
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Project 2002 Fundamentals

... using Project 2002. It covers how to create and schedule tasks, how to create and use a Work Breakdown Structure (WBS), how to create and assign resources, and how to create and use calendars. The course also deals with filtering, grouping, sorting, working with task views, project baselines, and how to track and update projects. Learn To: o To match Microsoft Project 2002 products with
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Visual Basic NET-Web Based Development Part 1

...n files. o Implement an ASP.NET Web application project task. o Identify the steps to execute an ASP.NET Web application project. Unit 2: Microsoft .NET Programming Languages (2 - 2.5 hours) o Identify benefits of multiple-language support. o Match components of Common Language Runtime (CLR) with their functions. o Sequence the stages in the runtime compile and execute process.
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Macromedia Fireworks MX Part 2

Macromedia Fireworks MX provides the tools for creating and producing web graphics and interactivity. It presents a single integrated, web-centered environment. This course presents the concepts of adding interactivity including slices, rollovers, and image maps. The learner is introduced to the creation of basic animations and also how to export web graphics created in Fireworks. Learn To
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Works 2003 Creating Documents

...rn To Start Word from Works Task Launcher. Save a document by using the Save As command. Identify options for editing text. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: Works Word Fundamentals (2 hours)
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Lotus Domino R6 Admin New Features Curriculum

The IBM Lotus Domino 6 Administration New Features Curriculum includes the courses that provide an introduction to the new features of Domino 6. Students will learn how to set up and secure the administration environment, and about policy-based management. Students will also learn to manage Web users and files, to control mail and about LDAP enhancements and performance optimization. This
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Lotus Domino 6 for Release 5 Administrators Part 1

This course provides an introduction to the new features of Domino 6. You learn how to set up the administration environment and how to secure it. Finally, you learn about policy-based management. Learn To: o To match options available when installing Domino 6 server software with their functions. o To identify Domino 6 server configuration enhancements. o To identify the steps involved
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Lotus Domino 6 for Release 5 Administrators Part 2

This is the second course of the series on the new features of Domino 6. This course teaches how to manage Web users and files. You will also learn how to control mail and about the LDAP enhancements in Domino 6. Finally, you learn about performance optimization in Domino 6. This includes monitoring the server environment and the various methods used to improve performance. Learn To: o To
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Understandng Wireless Sol Part 2 IEEE 802 11 Standards WLANs

...ute of Electrical and Electronics Engineers (IEEE) 802.11 task groups with their functions. Identify features of Wireless Fidelity (Wi-Fi) Certification. Identify features of Wireless Local Area Network (WLAN) access points (APs). Identify features of wireless client adapters. Identify uses of Wireless
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Budgeting Capital Budgeting

... If you are successful in doing so, she will give you the task of reviewing the current capital budget requests she is considering and promote your title to that of Budget Coordinator. Unit 2: The Capital Budgeting Process (0.5 - 1 hour) Sequence the steps of the capital budget process. Identify information that should be included in a
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Communicating w Difficult People Handling Difficult Co-Workers

Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the
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Call Center Mgt Managing an Inbound Call Center

...ganization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations. Identify types of call center layouts. Sequence the process for forecasting call volume.
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Call Center Mgt Managing Motivating Your Staff

...'s Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five percent over the next fiscal year. Currently, all call center employees receive formal technical skills training, but no soft skills training. In the first meeting, you will develop a plan to reduce turnover with Dean Kramer, the Director of Sales. Your next goal will be to
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Exit Interviewing Skills Preparing for an Exit Interview

... now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must discuss what types of exit interviews exist and help the team choose a type of interview
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Outlook 2003 Proficient User

...ow. To identify options in the Task window. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box. To schedule a meeting. Audience The target audience
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Delegation Understanding Delegation

...se ends with useful teaching centered on when to delegate tasks and how to create delegate profiles. Learn To To identify the benefits of delegation To identify delegation styles To identify tasks that should be delegated To identify the guidelines for monitoring progress on
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Delegation The Delegation Process

... To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when appointing a delegate To identify guidelines for preparing a brief To identify guidelines for monitoring delegates To identify how to monitor task areas that carry risk Audience
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Delegation Monitoring Evaluating Results

...ne such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of
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HIPAA Privacy Insurers

...eam at a large insurance firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA and Privacy (0.5 - 1 hour) Identify purposes of the Privacy Rule. Identify what
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HIPAA Privacy Business Associates

...am at a claims repricing firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule
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Access 2003 Fundamentals

... To identify options in the New File task pane. To identify functions of database object views. To identify options in the Table Wizard. To identify table field properties. To create an input mask for a table field. To identify options in
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Word 2003 Proficient User

... Identify options in the Clip Art task pane. Identify options for inserting a drawing object in a document. Identify options for modifying a graphic. Create a chart in a Word document. Insert a diagram in a Word document. Identify options on the Diagram
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Word 2003 Fundamentals

... Identify options in the Styles and Formatting task pane. Identify options in the Reveal Formatting task pane. Identify options for aligning, indenting, and spacing using the Paragraph dialog box. Apply borders and shading to a paragraph. Identify options for customizing bullets and numbering.
more...
PowerPoint 2003 Fundamentals

... To identify options in the New Presentation task pane. To match types of PowerPoint views with their functions. To identify methods for adding text to slides. To identify options for adding an AutoShape to a slide. To identify methods for modifying an AutoShape.
more...
Cross-Functional Teams Cross-Functional Team Development

...so provides information about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart.
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MS Office 2003 Introduction to Office 2003

... Identify options in the New Document task pane. Match Formatting toolbar options with their functions. Identify elements of the Excel interface. Identify options in the New Workbook task pane. Match data types with their descriptions. Identify elements of
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Lotus Domino R5 Migrating From R4 x

...s client component that should be used to perform a given task. Identify the Domino Administrator client component that should be used to perform a given task. Identify the Domino Designer user interface components that should be used to perform a given task. Identify the Internet messaging features in Domino R5. Identify the message management capabilities of Domino R5. Identify the
more...
Lotus Domino R5 Development Part 2 Application Devel Fundamentals

...s that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create a database in Domino Designer and identify the elements of the database; and automate and secure databases by using Domino Designer. L
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Lotus Domino R5 Development Part 4 Making Your Application Run

...s that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the object-oriented hierarchy for Domino objects; identify the various rules while writing formulas; identify the different type of
more...
MS Office 2003 New Features for Office Users

... To identify features of the Research task pane. To match features of the Excel List with their functions. To identify benefits of eXtensible Markup Language (XML) in Word. To attach an eXtensible Markup Language (XML) schema in a Word document. To identify benefits of
more...
SAP R 3 3 0 Fundamentals

...on keys.
Understand how a complete business management task is processed.
Evaluate query results as a result of calling transactions.
C ontent Emphasis
Conceptual
A udience
This course is intended for end users of all SAP R/3 applications. It is suitable for users of all levels including data processing personnel and management. Participants should have a basic knowledge of
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CIW Dynamic Server Pages Part 1

...t uses PHP variables and constants to perform a specified task. Identify the PHP operator that is used to generate a specified result. Select the piece of code that uses PHP statements to perform a specified task. Identify the piece of code that uses PHP variable functions to perform a specified task. Identify the output of a specified piece of code that uses PHP
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SAP R 3 Workflow Scenario

... Learn To: a Simple Workflow scenario. a Tasks. a Event linkage. a Containers and bindings. a Multi-level Workflow scenario. a Multistep tasks. a Implementing the Workflow. a Starting and monitoring the scenario. Audience This course is for employees of the relevant departments, employees in development, and employees in R/3
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Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory

...ab of Netscape Console that is used to perform a specific task. o Create a Netscape Directory object by using Netscape Console. o Modify the properties of a Netscape Directory object by using Netscape Console. o Set access permissions for a Netscape Directory object by using Netscape Console. Unit 2: Setting Up the Netscape/LDAP Driver 2 - 3 hours o Identify the implications of the
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A 2003 OS Technologies Part 3 Troubleshooting

This course presents students with both theoretical and practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes, resources for troubleshooting, common problems will all be presented. This course will also cover managing the registry, system files, and memory. Learn To
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Excel 2003 Fundamentals

...r file format. Identify Excel 2003 task panes. Identify data types. Identify options for clearing data. Identify options in the Find and Replace dialog box. Identify options in the Go To Special dialog box. Sort data in ascending and descending order.
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Organizational Behavior The Organizational System

...usting to the change. With Paul a a s help, it is your task to explain Icon's structure to Robin and Colleen. URTH Industries was managed by a progressive Boundaryless structure. Icon's structure is a Team Structured Matrix. Your success will ensure Robin's and Colleen's enthusiasm for joining Icon. Unit 2: Job and Workspace Design (0.5 - 1 hour) Identify
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Windows Server 2003 Managing a Server Env Part 3

... To identify features and functions of Task Manager. To identify features and functions of the Performance console. To identify features and functions of counter logs. To match counter log file formats with their features and functions. To identify options to create an
more...
Windows Server 2003 Managing a Server Env Part 3

... To identify features and functions of Task Manager. To identify features and functions of the Performance console. To identify features and functions of counter logs. To match counter log file formats with their features and functions. To identify options to create an
more...
Moving from Technical Professional to Mgr Managing the IT Dept

...am that Jennifer Stein, IT Manager, is organizing for the task. Mike is more concerned with his job as help desk manager, whereas Jennifer is more concerned with the issue of downtime and not convinced that there should be a help desk at all. Unit 2: Hardware, Software, and Security (0.5 - 1 hour) Identify methods for pricing hardware and software. Identify guidelines for evaluating
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Implementing Managing MS Exchange Server 2003 Administering

...tify steps to create recipient objects using the Exchange Task Wizard.
Identify the procedure for deleting and reconnecting mailboxes.
Identify key aspects of Internet client access protocols supported by Microsoft Exchange Server 2003.
Identify Internet client types used to access Microsoft Exchange Server 2003.
Identify advantages of using a front-end and back-end server topology.
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From Learn Skills
Effective Project Management



Project Management is the application of knowledge,
skills, tools and techniques to a broad range of activities
to meet the requirements of the particular project.
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Change Management



...ent plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in the versions of a project and managing these versions properly. Changes in the organisation or a project can be initiated from within the
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From Serebra Learning Corporation
Site Survey Fundamentals
In this module, we discuss the process of conducting a site survey, also known as a "facilities analysis." We discuss terms and concepts with which you are probably familiar if you have ever installed a wireless network from the ground up.
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Launching Successful On-site and Virtual Teams
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Professional Skills for Customer Service Agents
...ny different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Project Management Essentials Simulation
For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project
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Expanding Time Focus on What is Important
...ble to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who
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Getting Results through Communication
...hat someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be able to extend your influence at work even
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Models for Managing Technical Professionals
...omy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical
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A New Manager s Responsibilities and Fears
...you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some time to adjust. Again, thinking through some of the possible scenarios you may face
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Preventing Problem Performance
...e management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is
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Delegation Basics
...esk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those delegated tasks. By
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The Personal Approach in Delegation
...tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover several
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Managing the Delegated Environment
...ontrol and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in
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Effective Delegation Simulation
...e various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover a facet of the delegation process. Based on the Effective Delegation series, this simulation has links to the following courses: MGMT0261, MGMT0262 and MGMT0263. This simulation is for managers and business leaders who want to
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The Mark of a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Using Effective Business Communication
Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
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IT Challenges Present and Future
With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Taguchi and Quality Improvement
...llows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing design parameters to minimize variation BEFORE
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Competitive Factors in Strategic Marketing
You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor
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Marketing Management
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Scoping Your Internet Project Select Your Web Team
This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy
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Rightful Termination
... Therefore, you will learn how to prevent this unpleasant task by interviewing effectively, and by using progressive discipline. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law,
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Enhancing and Managing Web Sites with FrontPage 2002
To explain how to enhance and maintain FrontPage 2002 web sites Anyone wishing to become familiar with FrontPage 2002 or needing to create professional-standard Internet or intranet sites quickly and easily
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Developing an Application Using User-Centered Design
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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System Reliability and the Desktop in Windows XP Professional
To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional
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Win2000 Professional Optimizing System Performance
...will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and Briefcase are used. The course also explores creating and synchronizing offline files.
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OS 390 MVS Concepts and Facilities
This course introduces the IBM Multiple Virtual Storage environment. It explains concepts and facilities, and its role within the S/390 system. The course covers MVS functions and system programs, data storage management, and application development.The course explains the role of MVS and identifies the data processing resources affected by the MVS operating system. The first topic presents a
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JES2 System Control I
...JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2
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JES2 System Control II
...JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2
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CICS ESA Concepts
...cessing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation, testing and debugging, and pseudo-conversational programming. The course explains the interconnected CICS systems, their concepts, and
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SAP Overview
To recognize SAP as a leading ERP solution, identify the mySAP products available, and execute basic tasks in mySAP ERP The includes project team members as defined by SAP, trainee technical consultants on SAP implementation projects, and anyone requiring an overview of the SAP solution set.
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Oracle 11i Oracle Projects and Task Definition I
To define project setup options and project types to manage project structuring, resources, and workflow Functional Implementers; Project Managers; Sales Consultants
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Oracle 11i Oracle Projects and Task Definition I
To define project setup options and project types to manage project structuring, resources, and workflow Functional Implementers; Project Managers; Sales Consultants
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Oracle 11i Oracle Projects and Task Definition II
To recognize how projects are organized, and create and administer them Functional Implementers; Project Managers; Sales Consultants
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Oracle 11i Oracle Projects and Task Definition II
To recognize how projects are organized, and create and administer them Functional Implementers; Project Managers; Sales Consultants
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Oracle Database 10g New Resource Scheduling and Task-Management Features
To identify the new resource, scheduling, and task-management features of Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g
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Managing Database Access in a DB2 UDB
To describe database access management in DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator
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Monitoring SQL Server 2000 Performance
To explain how to monitor SQL Server for optimal performance Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition
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Microsoft Works Suite 2005 - Creating Documents
This course will provide learners with a basic understanding of Microsoft Word, which is integrated with the Microsoft Works Suite 2005 software. It will also cover the basics of document creation such as creating and saving a document as well as editing, formatting, moving, and aligning text in a document. This course will also cover various options to enhance a document. A home computer user
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Introduction to Microsoft Works Suite 2005
This course will provide the learners with a basic understanding of Microsoft Works Suite 2005. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. A home computer user with basic to intermediate skills looking to use
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Managing Data using Works 6 0
...of the Works application. It teaches the users to use the Task Launcher to start various tasks in Works and complete them using different wizards and templates. Additionally, it explains the different components of Works and how to use them for setting appointments, creating an address book, working with collections, creating databases, and performing calculations in spreadsheets. Users who
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Microsoft Works Suite 2004 - Introduction
This course will provide the learners with a basic understanding of Microsoft Works Suite 2004. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Work A home computer user with basic to intermediate skills.
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New and Enhanced Features for End-Users in Office XP
To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint End users familiar with previous versions of Microsoft Office
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New Features Review of Microsoft Office XP
To outline the key new features contained in Microsoft Office XP End-user
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Getting Started with Project 2002
To discuss the basics of project management and to introduce Project 2002 as a project management tool Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Up and Running with Project 2002
To discuss how to manipulate project tasks and resources in Project 2002 to produce a detailed project plan Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Creating and Designing a Project
...rate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage in task assignment and management, resource allocation, costs, and budget control in an easy and intuitive way. Microsoft Office Project 2007
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Using Task Lists Contact Lists and Notes in Outlook 2003
To demonstrate how to use task lists, contact lists, and notes in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent
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Creating and Defining a Project
To discuss the basics of project management and to begin creating a new project using Project Professional 2003 Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users
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Printing Help and Automated Formatting in Word 2003
To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent
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Microsoft Office 2003 New Features for Advanced Users
To describe the new features of Microsoft Office Access, FrontPage, SharePoint Services, and Office Publisher 2003 Personnel at all levels of the enterprise, and end users
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Customizing Toolbars and Commands and Creating Forms in Outlook 2003
To demonstrate how to customize toolbars and commands, and to build and manage custom forms in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003
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Microsoft Office 2000 - Beginning Project
To explain and demonstrate the major features of Microsoft Project 2000 used by most users Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft Office Specialist certification; anyone wishing to gain a basic understanding of Project 2000; end users seeking competence in Project 2000
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Office 2000 - Advanced Project
To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000
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Access 2003 Programmability
To use macros and Visual Basic for Applications to add interactivity to database objects Anyone wishing to become familiar with Microsoft Access 2003 at an advanced level; students seeking to obtain Microsoft Office Specialist certification in the use of Microsoft Access 2003
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Microsoft Access 97 Intermediate
...icrosoft Access, individuals learn how to create multiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a
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Microsoft Project 98 Basic
Microsoft Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project Work Breakdown Structure and in sequencing tasks in order to create a
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Microsoft Project 98 Intermediate
Microsoft Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Microsoft Project 98 Advanced
This course provides advanced-level training using Microsoft Project 98. A fictitious information technology consulting firm, Scott & Associates, is used throughout the course to illustrate important concepts. This course is designed for individuals who want to achieve advanced-level proficiency using Microsoft Project 98.
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Migrating to Lotus Notes R5
This course is designed to help current users of Lotus Notes Versions 4.x or lower to learn and understand the basics of Lotus Notes Release 5. The look and feel of Notes changed significantly with Release 5, and this course is designed to help users understand new features so that they can become productive more quickly. It should be noted, however, that all features Notes users are accustomed to
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ECDL ICDL 4 Module 3 Word Processing - Editing and Printing in Word 2003
To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL
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Understanding Budgeting and Finance: Preparing your Budget


... submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing like expected. This
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Recruitment & Selection Series: Dealing with Applications


If you are judged on the success of your team, it's in your interest to hire the best people for the job. But when you're sifting through those promising job applications, how do you know if the person who seems so ideal will actually deliver? Sifting through applications can be a daunting task. However many you have, deciding which candidates to accept and which to reject is often a problem. But
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Personal Effectiveness - Teamworking: Defining a Team's Direction


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that
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Personal Effectiveness - Teamworking: Undertsanding Team Roles


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will help you gain an insight into the typical roles that you and other team members adopt. You'll
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COBOL Basic Applications
...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and
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COBOL Calculation Applications
...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This
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COBOL Complex File Processing
...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application
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COBOL Interactive Applications
...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is based on
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COBOL Report Generation
...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals
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SAP R 3 3 0 Fundamentals
Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the
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