Online Task eLearning Training

FrontPage 2000 Level 1 Students will learn the tricks to help them create, edit, and manage Web pages easily. The skills introduced include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.  more...

Microsoft FrontPage 2002 Core Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.  more...

Microsoft FrontPage 2002 Level 1 This course is designed to familiarize users with key introductory features of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs.  more...

Applying Leadership Basics ... the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain  more...

Delegating ...s from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Microsoft Word 2002 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents.  more...

Microsoft Access 2002 Core This course will introduce students to the new features in Microsoft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports.  more...

Microsoft Access 2002 Level 1 Students will learn what a database is and how an effective database should be designed and set up. This course will also cover the new features in Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane.  more...

Microsoft Outlook 2002 Core In this course, students will learn basic features, such as working with e-mail messages, customizing Outlook to their personal preferences, and managing time using the Calendar, task, and note functions.  more...

Microsoft Outlook 2002 Level 2 This course covers intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports.  more...

Project 2000 Level 1 This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web.  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Understanding Budgeting and Finance: Preparing your Budget ... submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing like expected. This  more...

Recruitment & Selection Series: Dealing with Applications If you are judged on the success of your team, it's in your interest to hire the best people for the job. But when you're sifting through those promising job applications, how do you know if the person who seems so ideal will actually deliver? Sifting through applications can be a daunting task. However many you have, deciding which candidates to accept and which to reject is often a problem. But  more...

Personal Effectiveness - Teamworking: Defining a Team's Direction Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that  more...

Personal Effectiveness - Teamworking: Undertsanding Team Roles Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will help you gain an insight into the typical roles that you and other team members adopt. You'll  more...

Site Survey Fundamentals In this module, we discuss the process of conducting a site survey, also known as a "facilities analysis." We discuss terms and concepts with which you are probably familiar if you have ever installed a wireless network from the ground up.  more...

Launching Successful On-site and Virtual Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Professional Skills for Customer Service Agents ...ny different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Project Management Essentials Simulation For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...

Expanding Time Focus on What is Important ...ble to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who  more...

Getting Results through Communication ...hat someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be able to extend your influence at work even  more...

Models for Managing Technical Professionals ...omy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical  more...

A New Manager s Responsibilities and Fears ...you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some time to adjust. Again, thinking through some of the possible scenarios you may face  more...

Preventing Problem Performance ...e management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is  more...

Delegation Basics ...esk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those delegated tasks. By  more...

The Personal Approach in Delegation ...tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover several  more...

Managing the Delegated Environment ...ontrol and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in  more...

Effective Delegation Simulation ...e various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover a facet of the delegation process. Based on the Effective Delegation series, this simulation has links to the following courses: MGMT0261, MGMT0262 and MGMT0263. This simulation is for managers and business leaders who want to  more...

The Mark of a Leader Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...

Using Effective Business Communication Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the  more...

IT Challenges Present and Future With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

Taguchi and Quality Improvement ...llows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing design parameters to minimize variation BEFORE  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Scoping Your Internet Project Select Your Web Team This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy  more...

Rightful Termination ... Therefore, you will learn how to prevent this unpleasant task by interviewing effectively, and by using progressive discipline. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law,  more...

Enhancing and Managing Web Sites with FrontPage 2002 To explain how to enhance and maintain FrontPage 2002 web sites Anyone wishing to become familiar with FrontPage 2002 or needing to create professional-standard Internet or intranet sites quickly and easily  more...

Developing an Application Using User-Centered Design To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.  more...

System Reliability and the Desktop in Windows XP Professional To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional  more...

Win2000 Professional Optimizing System Performance ...will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and Briefcase are used. The course also explores creating and synchronizing offline files.  more...

COBOL Basic Applications ...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and  more...

COBOL Calculation Applications ...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This  more...

COBOL Complex File Processing ...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application  more...

COBOL Interactive Applications ...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is based on  more...

COBOL Report Generation ...task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals  more...

OS 390 MVS Concepts and Facilities This course introduces the IBM Multiple Virtual Storage environment. It explains concepts and facilities, and its role within the S/390 system. The course covers MVS functions and system programs, data storage management, and application development.The course explains the role of MVS and identifies the data processing resources affected by the MVS operating system. The first topic presents a  more...

JES2 System Control I ...JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2  more...

JES2 System Control II ...JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2  more...

CICS ESA Concepts ...cessing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation, testing and debugging, and pseudo-conversational programming. The course explains the interconnected CICS systems, their concepts, and  more...

SAP Overview To recognize SAP as a leading ERP solution, identify the mySAP products available, and execute basic tasks in mySAP ERP The includes project team members as defined by SAP, trainee technical consultants on SAP implementation projects, and anyone requiring an overview of the SAP solution set.  more...

Oracle 11i Oracle Projects and Task Definition I To define project setup options and project types to manage project structuring, resources, and workflow Functional Implementers; Project Managers; Sales Consultants  more...

Oracle 11i Oracle Projects and Task Definition I To define project setup options and project types to manage project structuring, resources, and workflow Functional Implementers; Project Managers; Sales Consultants  more...

Oracle 11i Oracle Projects and Task Definition II To recognize how projects are organized, and create and administer them Functional Implementers; Project Managers; Sales Consultants  more...

Oracle 11i Oracle Projects and Task Definition II To recognize how projects are organized, and create and administer them Functional Implementers; Project Managers; Sales Consultants  more...

Oracle Database 10g New Resource Scheduling and Task-Management Features To identify the new resource, scheduling, and task-management features of Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g  more...

Managing Database Access in a DB2 UDB To describe database access management in DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator  more...

Monitoring SQL Server 2000 Performance To explain how to monitor SQL Server for optimal performance Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

SAP R 3 3 0 Fundamentals Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the  more...

Introducing Office XP The Introducing Office XP WBT is an overview course on Office XP suite of products. The course covers the new and enhanced features of Office XP that are common across all Office applications. This course is particularly useful to users migrating from earlier versions of Office products to Office XP products. Users who want to understand the features of Office XP.  more...

Microsoft Works Suite 2005 - Creating Documents This course will provide learners with a basic understanding of Microsoft Word, which is integrated with the Microsoft Works Suite 2005 software. It will also cover the basics of document creation such as creating and saving a document as well as editing, formatting, moving, and aligning text in a document. This course will also cover various options to enhance a document. A home computer user  more...

Microsoft Works 2003 - Creating Documents The Works 2003 - Working with Documents course teaches the learner how to create and edit a document, focusing on how to select and move text, format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images, and borders and shading.  more...

Introduction to Microsoft Works Suite 2005 This course will provide the learners with a basic understanding of Microsoft Works Suite 2005. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. A home computer user with basic to intermediate skills looking to use  more...

Managing Data using Works 6 0 ...of the Works application. It teaches the users to use the Task Launcher to start various tasks in Works and complete them using different wizards and templates. Additionally, it explains the different components of Works and how to use them for setting appointments, creating an address book, working with collections, creating databases, and performing calculations in spreadsheets. Users who  more...

Microsoft Works Suite 2004 - Introduction This course will provide the learners with a basic understanding of Microsoft Works Suite 2004. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Work A home computer user with basic to intermediate skills.  more...

New and Enhanced Features for End-Users in Office XP To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint End users familiar with previous versions of Microsoft Office  more...

New Features Review of Microsoft Office XP To outline the key new features contained in Microsoft Office XP End-user  more...

Getting Started with Project 2002 To discuss the basics of project management and to introduce Project 2002 as a project management tool Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002  more...

Up and Running with Project 2002 To discuss how to manipulate project tasks and resources in Project 2002 to produce a detailed project plan Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002  more...

Creating and Designing a Project ...rate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage in task assignment and management, resource allocation, costs, and budget control in an easy and intuitive way. Microsoft Office Project 2007  more...

Using Task Lists Contact Lists and Notes in Outlook 2003 To demonstrate how to use task lists, contact lists, and notes in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Creating and Defining a Project To discuss the basics of project management and to begin creating a new project using Project Professional 2003 Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users  more...

Printing Help and Automated Formatting in Word 2003 To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Microsoft Office 2003 New Features for Advanced Users To describe the new features of Microsoft Office Access, FrontPage, SharePoint Services, and Office Publisher 2003 Personnel at all levels of the enterprise, and end users  more...

Customizing Toolbars and Commands and Creating Forms in Outlook 2003 To demonstrate how to customize toolbars and commands, and to build and manage custom forms in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Microsoft Office 2000 - Beginning Project To explain and demonstrate the major features of Microsoft Project 2000 used by most users Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft Office Specialist certification; anyone wishing to gain a basic understanding of Project 2000; end users seeking competence in Project 2000  more...

Office 2000 - Advanced Project To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000  more...

Access 2003 Programmability To use macros and Visual Basic for Applications to add interactivity to database objects Anyone wishing to become familiar with Microsoft Access 2003 at an advanced level; students seeking to obtain Microsoft Office Specialist certification in the use of Microsoft Access 2003  more...

Microsoft Access 97 Intermediate ...icrosoft Access, individuals learn how to create multiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a  more...

Microsoft Project 98 Basic Microsoft Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project Work Breakdown Structure and in sequencing tasks in order to create a  more...

Microsoft Project 98 Intermediate Microsoft Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the Project environment, using Project in a workgroup, and using Project with other applications. This course is designed  more...

Microsoft Project 98 Advanced This course provides advanced-level training using Microsoft Project 98. A fictitious information technology consulting firm, Scott & Associates, is used throughout the course to illustrate important concepts. This course is designed for individuals who want to achieve advanced-level proficiency using Microsoft Project 98.  more...

Fundamentals of MS Project 2000 This course is the first course in the MS Project 2000 curriculum. It acquaints the students with the capabilities of MS Project 2000. It also enables students to plan, create and manage products and assign tasks and resources to a project. This course is designed for project managers who need to create project plans for managing tasks and assigning resources.  more...

Basics of FrontPage 2000 The Basics of FrontPage 2000 WBT is the first course in the FrontPage 2000 curriculum. It acquaints the students with the basic concepts of Web designing, and the usage of FrontPage 2000. Users who need to plan, design and implement Web sites.  more...

Advanced Features of MS Project 2000 This is the second course in the Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use Project Central 2000 for communicating information and managing the Project  more...

Migrating to Lotus Notes R5 This course is designed to help current users of Lotus Notes Versions 4.x or lower to learn and understand the basics of Lotus Notes Release 5. The look and feel of Notes changed significantly with Release 5, and this course is designed to help users understand new features so that they can become productive more quickly. It should be noted, however, that all features Notes users are accustomed to  more...

ECDL ICDL 4 Module 3 Word Processing - Editing and Printing in Word 2003 To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...

Delegation - Monitoring and Evaluating Results ...ine such areas as how to review delegates how to maintain task boundaries how to support delegates and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching trust and motivation and this course teaches strategies in all these fields. To help them to get the best results from delegates delegators are taught the value of delegation  more...

Microsoft Project 2002 Fundamentals The Microsoft Project 2002 Fundamentals introduces students to the fundamentals of Project 2002. The course covers how to create schedule and manage projects using Project 2002. It covers how to create and schedule tasks how to create and use a Work Breakdown Structure (WBS) how to create and assign resources and how to create and use calendars. The course also deals with filtering grouping  more...

Microsoft Project 2003 Fundamentals This the first of a two-part curriculum covers fundamental Project 2003 skills used in the areas of Task Calendar and Outlining management manipulation of data views and reports and project updating tracking and conflict resolution.  more...

OS/390 CICS/ESA Concepts ...cessing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation, testing and debugging, and pseudo-conversational programming. The course explains the interconnected CICS systems, their concepts, and  more...

CICS/ESA Concepts ...cessing environment; CICS/ESA architecture and resources; task file and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains data streams and mapping support as well as program preparation testing and debugging and pseudo-conversational programming. The course explains the interconnected CICS systems their concepts and  more...

Microsoft Windows 98 for End-Users Basic ...ms you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Basic course introduce you to the fundamental Windows 98 skills including how to use windows menus toolbars scroll bars and dialog boxes; work with Windows programs such  more...

Microsoft Windows 98 for End-Users Intermediate ...ms you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Intermediate course build on your knowledge of fundamental Windows skills and present additional topics including how to use Internet Explorer and work with Web pages; use  more...

Microsoft NT 4 Workstation for End-Users Basic ... you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The five units in this Basic course introduce you to the fundamental Windows NT skills, including how to use windows, menus, toolbars, scroll bars, and dialog boxes; work with Windows  more...

Microsoft NT 4 Workstation for End-Users Intermediate ... you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this Intermediate course build on your knowledge of fundamental Windows skills and present additional topics, including how to manage shared files with Network Neighborhood;  more...

Microsoft NT 4 Workstation for End-Users Advanced ... you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this Advanced course extend your Windows NT skills as you build expertise in sharing information between programs with object linking and embedding; managing hardware,  more...

Microsoft Exchange 2000 Infrastructure Design Part 2 This course will cover messaging connectivity, client connectivity, and public folder management. Developing a routing strategy for your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 3: Resource Optimizatio This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor c