Instructor Led Team Training in Canada - Training Resources

DiSC Dynamic Communications Achievers throughout history have one thing in commona they know themselves. Dynamic Communication teaches people how to communicate using the DISC model as a way of understanding themselves and others. The workshop includes a behavioral assessment with report to give a more complete understanding of what DISC behavior is and how to use it. Anyone attending the workshop learns how to interact  more...

Microsoft Windows SharePoint Services 30 Level 1 - nexient This course is designed for individuals who access information on a Windows SharePoint team site or SharePoint site owners who are responsible for creating and managing a team website.  more...

Advanced Captivate 4 This course will teach you Captivate's higher-end functionality while improving your production skills via project templates, design templates, advanced actions &scripts. Learn to collaborate with team members via Captivates' powerful commenting features  more...

6215 Implementing and Administering Microsoft Visual Studio 2008 Team Foundation Server This two-day instructor-led course provides students with the knowledge and skills to implement and administer Microsoft Visual Studio 2008 Team Foundation Server.  more...

The Leadership Grid Program Throughout a 40 hour session, teams of 5 7 participants work to achieve high quality team dynamics. Consensus based decision making, conflict management, candid communication & continuous improvement through critique.  more...

Microsoft Office SharePoint Server 2007 for the Site Owner Power User This 2 day instructor-led course provides the knowledge & skills to administer a SharePoint Team Site as site owner or power user. Designed for those who need to know how to create sites & lists, manage user access & customize lists & web part pages.  more...

Project Management - JobDesignConcepts Project management is essential to achieving goals with respect to schedules and budgets. Effective planning and control models will be introduced as well as specific skills for managing the project team.  more...

The Power of Many How Great Teams Succeed Upon successful completion, students will understand: The different kinds of teams; How to develop team norms; The Gradients of Agreement; How to identify their team player style; Ways to become a better team player; Ways to build team trust...  more...

MS Project Workshop - sfc This course enables you to use Microsoft Project 2003/ 2007. This is a highly effective tool to manage projects and is ideal for project managers, team leaders and team members who are new to the project management tool.  more...

Leadership Certification Program - icsa This program is designed for Directors, Managers, Supervisors, and Team Leaders who will gain the tools and knowledge to improve their people management and operational skills.  more...

Coaching for Performance Certification Program This two day certification program is packed with information to help you & your staff become the best coaches they can be. Team-leaders will learn how to analyze and adjust the way in which they communicate with their staff.  more...

Microsoft Windows SharePoint Services 30 Level 2 - teksource In your previous experience, you have used the features of a WSS team site and performed basic administration of WSS team sites as a site owner. In this course, you will manage team sites as a site owner and as a SharePoint Services administrator.  more...

Sharepoint 30 Level 1 In this course, you will create and edit content in a Windows SharePoint Services team website, and then you will create and manage your own team site.  more...

*Time Mastery Personal Effectiveness RIBO credits Do you never seem to have enough time to do the really important things in your life? Are you missing deadlines at work and letting your team members down? ? Do you want to gain control over your time and your life? This seminar is for you.  more...

Project Management Preparation PMP - Saturdays This course will develop your skills in Project Management as well as prepares you to write the Certification Exam on PMI & CAMPM. Designed for :Project Managers, Team Leaders, Team members who want to formalize their experiences & skills set  more...

SharePoint Working Collaboratively Learn how SharePoint can be used as team collaboration and/ or document management system. Users will create their own SharePoint sites & learn to manage users & groups, create libraries to share information, working with contacts, calendars & Wikis.  more...

Agile Project ManagementCertified ScrumMaster Training Guide a team, a project, or an organization into a process of rapid delivery of valuable results. Exercises, case studies & examples are used to develop the knowledge & skills to make the shift from traditional management practices to Agile practices  more...

Leadership Grid Program ...ay development program focusing on individual leadership; team skills and values based change management. Outcomes Through the session, participants: Gain a deep understanding of actual impact on others. Often contrary to intended or desired behaviour, this presents a starting point for change. Discovering how to achieve desired behaviour enables change. Gain an  more...

MS Office SharePoint Server 2007 for the Site Owner Power User This 2 day instructor-led course provides the knowledge & skills to administer a SharePoint Team Site as site owner or power user. Designed for those who need to know how to create sites & lists, manage user access & customize lists & web part pages.  more...

Agile Development Foundation This 3 day course delivers an in-depth look at the fundamentals of Agile Development, & is intended for individual project team members, or complete teams. Ideally, the students are a mix of end users, business domain experts & development team members.  more...

Windows SharePoint 30 Services Basics and Beyond - itplanit Learn how to use the SharePoint Services tools to create a basic Web-based team collaboration environment, how to customize your Windows SharePoint Services 3. 0 Web site, beyond the Team Web site template, to meet the specific needs of your users & more  more...

Understanding Behaviour How It Impacts Performance Topics: Understanding Your Own Behavioural Style, How To Recognize Behavioural Styles In Others, The ART of Communicating, Achieving World-Class Results Through Understanding, Effective Team-Building & Performance Improvement.  more...

Microsoft Windows SharePoint Services 30 Level 2 In the Microsoft Windows SharePoint Services 3. 0: Level 2 (Second Edition) course, you will manage team sites as a site owner and as a SharePoint Services administrator.  more...

Time Mastery Personal Effectiveness Do you never seem to have enough time to do the really important things in your life? Are you missing deadlines at work and letting your team members down? ? Do you want to gain control over your time and your life? This seminar is for you.  more...

Assertive Communication An Essential Individual Competency and Team Skill This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.  more...

The Intrapreneur Engineer - An Employee Involvement Workshop Through lecture, individual & group discussion, team case studies, experiential learning, this workshop highlights the unique characteristics, processes, roles &responsibilities of various project team members in an intrapreneurial project environment  more...

Windows SharePoint Services 30 Level 1 - nexient ...ndividuals who access information on a Windows SharePoint team site or SharePoint site owners who are responsible for creating and managing a team website. Performance Objectives Upon successful completion of this course, students will be able to: Examine collaboration technology and Windows SharePoint Services 3. 0 team sites. Work with lists. Work with libraries. Communicate  more...

Management Training and Leadership Development Course for New Managers Supervisors Your success and hard work have earned you a promotion to Manager. Do you know how to plan your success , effectively mentor & motivate your team & manage conflicts, manage projects & create budgets?  more...

Windows SharePoint Services 3 Level 1-Nexient This course is designed for individuals who access information on a Windows SharePoint team site or SharePoint site owners who are responsible for creating and managing a team website.  more...

2-Day Customer Service Certification Program Our two-day program is an in-depth program ideal for supervisors and team leads who are ready to take the next steps in their professional development.  more...

Risk Management 3 day course - Nexient Target Audience: Project Managers and Business Professionals who want to learn a proactive approach to threat and opportunity based on a clear understanding of the powerful nature of both qualitative and quantitative approaches to risk management. Learn How To: Use a practical, eight-step process to manage project risk Identify threats and opportunities and weigh their relative value in  more...

Negotiation Skills for Project and Contract Managers 3 day course -nexient ...st effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience one-on-one  more...

Software Development for Testers ...evelopment strategies that are being taken by the project teams so that they can effectively plan corresponding testing activities. This is a survey course that examines the various software development life cycle models typically used by used by software developers and looks at what information would be helpful to a software tester. When this course is completed, the attendee will  more...

ABCs of Supervisor Training- EMPOWER Performance Location: Calgary Date: 2009-03-18 List Price: $647 Offered Price: $517. 00 Seats Available: 2 This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isna t easy but it  more...

Smart Manager Witz SmartMANAGERa Training guides you in the development of the performance skill sets every manager needs to master a regardless of how long you have been managing. This highly proactive course delivers team management skills and refines your ability to adjust to changing circumstances to produce original solutions that drive performance. WHO SHOULD ATTEND: Managers, supervisors, team  more...

Hiring Smart Behavioural Interviewing Skills This 2 day seminar will give you the skills you need to attract better candidates, identify the producers from the pretenders, and develop a team that will take you to new heights.  more...

Anger Management The co-worker who can effectively, yet tactfully, address the negative attitudes of his/ her team mates, increases his/ her team s chance of success as well as minimizes destructive conflicts.  more...

Analytical Thinking Description: This workshop addresses the needs of individuals who assess data to make sound recommendations. Ideal for individuals who want to: Understand and retell the "big picture and story" when reviewing seemingly unrelated material. Make connections throughout the data. Search through detailed information and make informed assumptions and sound judgments. Assess and identify  more...

Negotiation Skills for Project and Contract Managers - nexient ...st effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience one-on-one  more...

Negotiation Skills for Project and Contract Managers ...st effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project managers. Short on lecture and long on practice, this course provides participants the opportunity to experience one-on-one  more...

Managing IT Projects - nexient Target Audience: Those who need the skills for efficient project implementation in an IT environment. Business Analysts will find this course of particular interest. Learn How To: Develop a results driven project management team Estimate IT project costs and schedules using simple, but proven, techniques Identify the top 16 risk factors on any IT project Motivate IT professionals for  more...

Management Training and Leadership Development Your success and hard work has earned you a promotion to Manager. Are you ready? Do you know how to plan for the success of your department, effectively mentor and motivate your team members, manage projects, create budgets and manage people conflicts?  more...

Outlook 2007 Managing Multiple Calendars Mailboxes Do you want to give someone else permission to create and modify calendar entries, mail messages, and other Outlook items for you? Do you want to share your contact list or specific mail folders with members of your team?  more...

The ABCs of Supervising Others Supervisor Training in Calgary This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator.  more...

Motivating A Team 'This workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. Designed specifically to help managers and supervisors understand what employees want/ need, and to give a starting point for creating champions.  more...

The Leading Edge Leadership through Effective Communication This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world. Learning Objectives Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate  more...

Developing High Performance Teams ...ur success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual  more...

Building Cross Function Teams For Personal and Team Excellence ... workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, Collaboration, and  more...

Managing People From A Human Perspective ... interest of helping the manager gain insights into their team composite and using this knowledge to develop approaches for improving performance. It also deals with best practices for handling performance problems, team-building, hiring, and providing effective feedback. The Performance Management Cycle is examined within the context of the Shared Management Model for maximizing results..  more...

Interpretation and Enforcement of Construction Contracts for Industrial Plants Managing and interpreting construction contracts in todaya s climate is harder than ever. But it gets worse. Due to downsizing of facility engineering capabilities, it is critical for owners to modify their core competencies to incorporate the skills required for their construction contracts to meet with success. The truth is, with todaya s limited manpower resources, rising commodity prices,  more...

Interpersonal Skills for Todays Professional The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational  more...

Client Care Representative CCR Certified Training Program 2 Days ...l learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and fosters customer confidence. A positive attitude goes a long way in promoting excellence in customer service. Learn skills to treat your customers with empathy, sincerity and consistency.  more...

How to Get Top Performance from Your Staff Maximize your practice performance by actively engaging your employees. Topics include: * The importance of a performance management plan and how to create and implement one; * The importance of having position descriptions and how to create them; * The role of the leader and the power of delegation; * Aligning performance to practice requirements; * Getting bursts of  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

The Management Success Formula (3 Days) This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager. Competencies addressed in the program include delegating, resolving conflict, motivating, setting expectations, planning and prioritizing, discipline, training and team-building.  more...

Conflict Resolution Negotiating Win-Wins ... solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach positive  more...

Personality Patterns and Profiles Module 1 Workshop Highlights: * Basic pre-workshop test to determine what personality style the participant is. * Explanation of the four primary personality styles, history of how they were first discovered, how they are used today and where you fit into the mix. * Introduction to patterns and habits that exist in human beings. * In depth discussion of the characteristics present in  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Time Mastery & Personal Effectiveness Do you never seem to have enough time to do the really important things in your life? Are you missing deadlines at work and letting your team members down? Are you spending enough quality time with your family or friends? Do you want to gain control over your time and your life? If the answer is yes, then this workshop is for you.  more...

Project Management Essentials ...urse is designed to give new project managers and project team members the essential tools they need to deliver successful projects. This course covers the complete project lifecycle, from initial project proposal and definition, through project implementation, and finally to the often neglected project completion phase. This is our most popular course, it is particularly suited for a  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Lets get FOCUSED on Management Managing Results in the 21st Century Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Then this course is for you.  more...

How to Boost Communication for Productivity and Project Management ...facturing engineer industry, or that of a plant mager, or team leader, or supervisor, project manger or sponsor, project engineer, and so on. This course will teach you how to assemble and lead effective project and work teams. You will gain insights that you can use immediately at work and in your personal life. You will also learn about a way to increase trust and productivity in the  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

The Leading Edge: Leadership through Effective Communication Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and  more...

Delivering Powerful Presentations - The Professional Advantage ...ior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives for this course will include: * Learn how to identify different audience behavioural types. * Learn how to position your company and or your product sales message. * Learn how to set  more...

Building Better Teams This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your a at  more...

Microsoft Sharepoint Services 2003 Level 1 Microsoft Sharepoint Services 2003 Level 1 is a course that will help you get started if you are new to the software and require training for it. In this course, the topics discussed will be: getting started; using the Sharepoint team Web site; site access; managing lists; libraries; discussions and surveys; working with views; and much more. It is recommended that you have basic knowledge of  more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...

Building Cross Functional Teams for Personal and Team Excellence ... this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, Collaboration, and Consensus.  more...

Dimensions of Effective Leadership Are you looking to adopt a team concept in your organization where the individual strengths of each team member will be encouraged? Have you recently been promoted to a team leader, supervisor or management position within your organization? Are you a seasoned professional looking to enhance your leadership ability? If you've answered yes to any of these questions, then this workshop is for you.  more...

Writing Testable Requirements 2 Days ... the higher the likelihood of the development and testing team being able to understand those requirements and focus on their software development tasks. Testable requirements improve the success of creating a set of tests that adequately cover those requirements. These tests are used to verify that the software behaves as expected. The rest of the test effort focuses on understanding what test  more...

How to be a More Effective Leader ...e seminar, we will discuss what creates a high performing team member and how to develop MORE of them. Solutions will be offered as to how we can increase engagement in your team. We will also explore people's behavior, and how understanding other's behavior and having a common language can build a cohesive team. Understand resistance to change and the hidden reasons people behave the way they  more...

Time Mastery & Personal Effectiveness Location: Ottawa Date: 2008-03-11 List Price: $349 Offered Price: $279.00 Seats Available: 2 Learning Objectives: Develop your personal action plan for long term success. Learn how to improve overall team performance. Identify your time-management strengths and opportunities for improvement. Learn how to develop a Can Do attitude. Learn valuable goal-setting techniques. Learn how to  more...

LeaderShip The Series Location: Ottawa Date: 2008-01-31 List Price: $995 Offered Price: $695.00 Seats Available: 2 Module 0: Module 1: Introduction To Effective Module 1: Module 2: Choosing The Appropriate Leadership Style Module 2: Module 3: Developing A Vision & A Mission Module 3: Module 4: Effective Decision Making Module 4: Module 5: Team Building For Leaders Module 5: Module 6: Motivation  more...

Critical Skills for Supervisors and Managers Location: Ottawa Date: 2008-01-22 List Price: $1495 Offered Price: $995.00 Seats Available: 2 Module 0: Introductions, Learning Objectives, Agenda Module 1: Pre-assignment Discussion - skills Inventory for Supervisors" Module 2: The Role of the Supervisor Module 3: The Thinking and Planning Process Module 4: Leadership Module 5: Day 2 Reconnect Module 6: Working As a Team Module 7:  more...

Making the Transition to Management - 2 Day Seminar ...kills * Become an effective member of the management team What You Will Cover * How to build successful relationships with Managers, peers and direct reports * Know what is expected of a Manager * Learn how to flex your management style to manage with more confidence * Seven rules of effective/corrective feedback and when to use them How to align organizational  more...

Negotiating to Win - Negotiation Skills Training - 3 Day Seminar Location: Toronto Date: 2007-07-09 List Price: $1995 Offered Price: $1396.00 Seats Available: 1 This seminar shows you how to establish a formal planning process, prioritize key issues, break deadlocks and negotiate as part of a team. In a safe environment, practice persuasion techniques and identify the negotiation ploys of successful negotiators. Return to work equipped with the tools to employ  more...

CBP Project Management - March 26 to 30 Location: Ottawa Date: 2007-03-26 5 days from 8:30am to 4:30pm Module 0: Module 1: Introduction To Project Module 1: Module 2: The Project Initiation Stage Module 2: Module 3: The Project Planning Stage Module 3: Module 4: Team Building for Project Module 4: Module 5: Motivation Module 5: Module 6: Implementing the Project Plan  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles ...g, and mentoring with greater success - Working better in teams - Leading and managing more effectively Each participant will receive a Mindex booklet with a 100-item questionnaire, scoring procedure, and explanation of Dr. Karl Albrecht's 4-style model of thinking styles. The clear explanations and simple, every day language enable participants to understand the model very quickly - and  more...

Teamwork Training: Team Orientation and Shared Visioning Session ...teams on their purpose and objectives. It is ideal for Senior Management Teams, Management Teams, Project Teams, or Client Service Teams that need to be coming from the same page. What does this session look like? This session is held as part of a team meeting where the attendees workshop through the topics on the agenda. It is highly interactive and engages them from the outset through  more...

Making Meetings Matter Business success is closely related to meeting success. Think back to the last meeting you attended. When these meetings are skillfully facilitated, the outcomes are superior decisions, accompanied by full understanding of the decision, buy-in and effective implementation. Not surprisingly then, meeting facilitation has been called the core competency of the 21st Century. It is the "strategic"  more...

The Agile Planning Game Rapid Estimating and Scheduling for High-Change Projects ...This technique brings together a whole multi-disciplinary team and builds a consensus on a set of estimates. The Agile Planning Game is specifically designed to avoid the problem of "group think" -- where minority opinions are withheld to avoid criticism or due to a lack of self-confidence. With input from all affected disciplines, the result is a set of estimates that are less likely to miss  more...

Teleseminar Adapting Agile for Use with Distributed Teams ...teams mentioned in all of the agile methods just don't happen on many of our real-world projects. Sometimes, we just have no choice -- we have to work with team members in different cities, different time zones, or even on the other side of the world. How do agile methods fare under these circumstances? Join in this 60-minute interview with Scott Ambler, a noted author and speaker on agile  more...

Appreciative Team Building Appreciative Inquiry (AI) is a strength-based process used to generate positive, sustainable change in organizations, teams, and individuals. Appreciative Team Building is a 1-day workshop that helps teams define their best team experiences and use that as a model for team development. Through dialogue and a series of exercises, teams envision their potential and develop actionable plans to  more...

Team Synergy Workshop The Kolbe System can be used to analyze existing as well as potential teams based on individual Kolbe Index results, giving managers and senior leaders the capability to predict and manage team performance. This program includes individual Kolbe Indexes, A team Synergy Report, and a one-day workshop. It offers a cost-efficient means of debriefing the Kolbe Indexes.  more...

Team Coaching ...Teams exist to produce results. The nature and measure of results vary from team to team, yet ultimately all teams are evaluated on their ability to produce results over time. Team coaching is a dynamic process that helps teams strengthen and sustain performance by equipping them with practical skills and tools to generate positive engagement and neutralize negativity. Ideal for  more...

High School Preparation and Placement International Gateway Kelowna and Vedanta Academy team up to provide a high quality ESL and high school program.  more...