From Serebra Learning Corporation
Project Team - Organising A Project 


...Team -
Organising A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project
Team - Organising A Project will enable you to define and
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Project Team - Planning A Project 


...Team -
Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project
Team - Planning A Project will enable you to define and
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Project Team - Controlling A Project 


...Team -
Controlling A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project
Team - Controlling A Project will enable you to define and
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Design Team - Business Process Modelling 


...Team -
Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The
Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each
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Design Team - Data Modelling 


Design
Team -
Data Modelling is a set of techniques for the production of diagrams showing how data is stored in an organisation and how the various elements of data inter-relate. This course teaches you how to draw data models depicting the current environment and how to optimise the way that data is stored and retrieved.
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Leadership and Team Development: The Effective Leader 


MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on
ACTION you can take to ensure people follow you so you get results.
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Leadership and Team Development: Appraisal Interviewing 


MAXIM TRAINING Appraisal
Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of
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Giving Presentations 


...tations
Presentations may be formal presentations to your team, senior managers or clients. They can also be informal. For instance, presenting some new ideas for discussion with your peers. If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is paramount for success. This course aims
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Working in Teams 


...team member The secret of successful teams lies with the team members. This course aims to make YOU a better team member by looking at:
How teams work
What makes a successful team
Why teams struggle
Ways to improve a team's performance
Throughout the course there will be times where you are asked to
STOP TO THINK about your own work situations and there are TIPS for SUCCESS to improve
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Recruitment & Selection Series: Interview Practice 


...team, it's in your interest to hire the best people for the job. But when you're interviewing eager candidates, how do you know if the person who seems so ideal will actually deliver? Structuring interview questions effectively is a valuable skill to acquire, if you want to gain the most out of an interview. One method of doing this is with the "
Question Cycle", a method of structuring
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KAZ (Keyboard AZ) Typing Tutor 


...team of typing teachers and computer experts to make it possible for anyone to learn to touch type the
A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The
KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the unnecessary boring
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Project Management: The Fundamentals 


Participants in
Project Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Solutions Development Discipline - Part 1 


This course is the first part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
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Solutions Development Discipline - Part 2 


This course is the second part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
more...
Solutions Development Discipline - Part 3 


This course is the final part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
more...
Implementing an Organization-wide Mentoring Program 
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Framing the Problem 
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Project Management Professional Time Management II 


Project
Management:
Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
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The Process of Globalizing a Product or Service 
Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for
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Launching Successful On-site and Virtual Teams 
...team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you
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Facilitating On-site and Virtual Teams 
...teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams and provide strategies uniquely designed
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From Executive-level Sale to Strategic Partnership 
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
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Sales Forecasting Forecasting for Success 
In
Sales Forecasting -
Forecasting for
Success, you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals. This three-part series is for sales professionals and sales managers who have a fundamental understanding of the sales process. There are no prerequisites required for this
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Inbound Call Center Management Leadership 
Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "
Inbound Call Center Management:
Leadership" course, you will become aware
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Identifying Your Customer s Expectations 
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate
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Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Bridge The Expectations Gap 
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Leading A Customer-Focused Team 
...mplished by creating a
Statement of
Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance. In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to
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Managing a Customer-focused Department Simulation 
...Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service
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Customer Satisfaction Analysis and Implementation 
...the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied. In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements.
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Building Dynamic Teams Drive to a Mission 
This course helps team members establish a structured process to define and prioritize group goals and objectives upon which its "mission statement" is based. Professionals who want to work more effectively with others to achieve shared goals.
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Building Dynamic Teams Strive for Effectiveness 
This course will help team members to clarify roles and assignments to minimize misunderstanding, conflict, inactivity, and other hurdles to success. Professionals who want to work more ef