Online Team eLearning

SALES TEAM MANAGEMENT SALES TEAM MANAGEMENT  more...

MAKING CROSS-FUNCTIONAL TEAMS WORK MAKING CROSS-FUNCTIONAL TEAMS WORK  more...

OPTIMIZING YOUR PERFORMANCE ON A TEAM OPTIMIZING YOUR PERFORMANCE ON A TEAM  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...t" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of  more...

Directing Others ...ng your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including organizing resources, is discussed. Finally, communicating for  more...

Confronting Difficult Employee Behavior ... who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your  more...

Managing a Diverse Team ...Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its  more...

Creating a Business Execution Culture ...our visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading Business Execution ...Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Tests for Variances and Proportions ...ions ASQ Six Sigma Black Belt (SSBB) As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or  more...

Statistical Process Control SPC in Six Sigma ...ng statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including the selection of variables and rational subgrouping. One of the most important tools used in SPC methodology is the control chart, and this course explores how to select the right control chart  more...

Using Voice of the Customer in Six Sigma ... analyzing customer requirements. For this, the Six Sigma team must identify various customer segments especially the ones most concerned with the project. Then the team needs to identify and select the most effective methods for collecting customer feedback and requirements. From there, customer requirements are translated into measurable, actionable project goals. This course examines how an  more...

Developing Project Charters and Tracking Six Sigma Projects ...formal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed.  more...

Conducting Experiments and Analyzing Results in Six Sigma ...Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs to be  more...

Improvement Methods and Implementation Issues in Six Sigma ...es to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and  more...

Forming Project Teams for Six Sigma ...Teams for Six Sigma ASQ Six Sigma Black Belt (SSBB) Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic  more...

Motivation and Communication in Six Sigma Teams ...Teams ASQ Six Sigma Black Belt (SSBB) Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its  more...

Managing Six Sigma Team Performance ...Team Performance ASQ Six Sigma Black Belt (SSBB) Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation,  more...

Data Collection and Measurement in Six Sigma ...translate into desired process improvements. As Six Sigma team leaders, Black Belts will help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course prepares Black Belts for  more...

Modeling and Analyzing Processes in Six Sigma ...uring the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures,  more...

Six Sigma Projects and Project Teams ...Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions.  more...

Being an Effective Team Member ...Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This  more...

Establishing Team Goals and Responsibilities ...Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and  more...

Elements of a Cohesive Team ...Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas  more...

Effective Team Communication ...Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to  more...

Transitioning into a Project Management Role Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible  more...

Launching a Successful Team ...Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most  more...

Establishing Goals Roles and Guidelines ...ing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team  more...

Developing the Team and its Culture ...Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive,  more...

Emegency Response in the Workplace ...e the role and responsibilities of the Emergency Response Team, identify additional resources for more information regarding relevant standard operating procedures for emergency response, identify the requirements for air monitoring during emergency response, specify general site security and control procedures according to the emergency response plan and the US Department of Transportation's  more...

Creating and Designing a Project Creating and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for  more...

Managing a Customer Focused Department Simulation ...Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service  more...

Stakeholders and the Communications Management Plan ...r it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting  more...

Processes for Managing Project Communications ...dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders' information needs and keep the project progressing well: Distribute Information, Manage Stakeholder  more...

Planning Project Human Resources ... on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there.  more...

Managing Project Human Resources ...king together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary  more...

Project Management Overview ...more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle, project phases, and project management process groups. It provides an in depth look at how the project  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...roject is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should  more...

Working with Difficult People How to Work with Manipulative People ...want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the  more...

Decision Making Tools and Techniques ...e (NGT) is used to brainstorm and prioritize options as a team. Return on Investment (ROI) measures distill the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis, and the ease-and-effect matrix provide alternate  more...

Office XP for the Advanced User Office XP for the Advanced User Microsoft To provide an overview of the new features and feature enhancements in the following Microsoft Office XP applications - Access, Publisher, FrontPage, and SharePoint Team Services  more...

Code of Conduct Company Template ...tent accordingly. SkillSoft's Custom Development Solution Team is available to perform the modifications to fit your company's specific requirements. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for  more...

Business Analysis Introduction to Requirements Analysis ...th requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers methods for prioritizing requirements such as a MoSCoW analysis,  more...

Planning Managing Project Human Resources Simulation ...ent projects simultaneously. And each project and project team under your supervision is at a different stage of development. This simulation is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced  more...

Team and Customer Relationships ...Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Identifying Your Customers Expectations ...e qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility for undertaking customer surveys, knowledge of the various research methods and the principles behind them will help you to give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of  more...

Leading a Customer-focused Team ...Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains  more...

Managing Technical Professionals ...team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course, you'll learn about the challenges of managing  more...

Mentoring as a Manager Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and  more...

Maximizing Team Creativity ...Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity,  more...

Communicating Effectively with Project Stakeholders Simulation ... project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is  more...

Building a Winning Sales Team ...Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers  more...

Using Business Tools to Manage Sales Teams ...Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and  more...

Motivating a Winning Sales Team ...Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep  more...

Communicating in Sales Teams ...Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed  more...

Sustaining Organizational Change ...age your people after organizational change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after  more...

Business Crisis Management Simulation ...tor of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and  more...

Moving Into a Management Role Simulation ...behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company\'s newest electric car, you will need to effectively delegate the tasks involved, resisting the urge to do most of the work yourself. To ensure the success of the launch,  more...

Leadership and Management Simulation ...ered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into  more...

Team Dynamics ...Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the  more...

Special Design Tools in Design for Six Sigma ... special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio architecting, and set-based design can be used to achieve breakthroughs in design problems that seem unsolvable. Tactical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design,  more...

Correlation and Regression Analysis in Six Sigma ...igma ASQ Six Sigma Black Belt (SSBB) As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...n the Analyze phase of the DMAIC methodology, a Six Sigma team begins to analyze the root causes of the problems that it identified in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that many dependent and independent variables need to be considered simultaneously. As such, Six Sigma  more...

Planning and Implementing a Business Strategy ...ic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy  more...

Basics of Six Sigma Projects and Teams ...Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...s that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international  more...

Giving Constructive Criticism ...ve criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism. You will then learn a three-step process for giving constructive criticism  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...strate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly conclusion also helps guarantee that end users' needs and expectations have been met and that stakeholders are  more...

Motivating and Optimizing Performance ...teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader  more...

Fostering Effective Communication and Collaboration ...ffective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of  more...

Using Feedback to Improve Team Performance ...Team Performance A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can  more...

Fundamentals of Purchasing Vendor Management ...ls. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These individuals must understand the purchasing process and have a general knowledge of common purchasing considerations and strategies and their impact on purchasing activities at the departmental level. Equipping purchasing personnel in this way can help  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...tivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by  more...

SharePoint 2010 New Features for End Users ...lities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the introduction of the Ribbon, already available in Office, as well as changes to team sites and common interface elements. In addition, this course examines enhancements in social computing via My Sites, expertise  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...allenging for the enterprise administrator and IT support team. A lot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure and certificate management approach. This course explores the function, components, and design considerations that need to be understood to be able to plan the  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Agile Programming Testing ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code, and pair-programming. In this course you will be introduced to agile team practices  more...

Managing Agile Software Development ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the principles of agile  more...

Team Management Team Management ASQ  more...

Sales Team Management Simulation ...Team Management: Simulation During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company, are  more...

Balancing Your Responsibilities Simulation ...thly and reliably at all times. Recently a member of your team, Senior Corporate Marketing Manager Geoffrey Dent, left the company. Your boss, Gwen Phillips, has not hired a replacement. Instead, she's asked you to assume many of Geoff's former responsibilities. As a result, your workload is very heavy and you're finding your job increasingly stressful. Your personal life is also stressful due  more...

Dealing With Conflict ...teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when  more...

Managing Internal Dynamics in a Cross-Functional Team ...Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how  more...

Fundamentals of Organizational Behavior for the Individual ...dual Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve  more...

Cross-Functional Team Fundamentals ...Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization  more...

Key Strategies for Managing Cross Functional Teams ...Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...icrosoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and teams often comprise members in different countries, working in  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 ...haring Information with OneNote 2007 Microsoft With team members working in diverse locations, a central repository in which to store information about customers, projects, and meetings is vital. There's an ever-growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store typed text,  more...

Managing Virtual Teams ...Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to  more...

Managing Workforce Generations Working with a Mulitgenerational Team ...g Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity  more...

IT Project Management Essentials Executing IT Projects ...s with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project manager should ensure that the team works well together and that the deliverables are meeting the quality standards, as well as other objectives, set in the project plan. This course  more...

Working within the Sales Culture of Your Organization ...ales Culture of Your Organization How is your sales team organized? Do you know the goals, principles, and culture that drive your sales efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in today's competitive  more...

Building Trust Building Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Architecting Web Content (Master Class)-Self Directed ...g, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your  more...

Microsoft PowerPoint 2002 Comprehensive ...presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. Some skills students will learn include using clip art images and drawing tools to  more...

Microsoft PowerPoint 2002 Level 3 ...Many of the skills learned pertain to using PowerPoint in team projects, such as sending a presentation for review to another via e-mail and receiving and accepting or rejecting reviewer comments. Students will also learn how to customize PowerPoint to maximize its potential for the type of work they do, such as customizing toolbars, color schemes, and indent settings. Finally, students will  more...

Microsoft Word 2002 Expert .... Many of the skills learned deal with using Word 2002 in team projects, such sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Microsoft Word 2002 Level 3 .... Many of the skills learned deal with using Word 2002 in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Word 2002 MOUS ...ments. Many of the skills learned deal with using Word in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Becoming an Effective Team Member ...teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you  more...

Building a Successful Team ...team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama ™s needs and help  more...

Creating a Strong Leadership Team ...e delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Leading Effective Teams ...ourse description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Solving Problems as a Team ... of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking  more...

5S TRAINING ...facturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and  more...

Six Sigma Black Belt Personal Training Library ...ng you will be able to effectively participate on an FMEA team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC  more...

Comprehensive Online Instructor Certificate Program ...nd teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University. Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to all faculty and teachers across the nation, this certificate program is a series of  more...

QPRT Suicide Risk Assessment and Training ...rse will present a renewed vision for leading the support team. Managers will discover how to promote the support organization to customers and management. They will learn the framework for a world-class customer support center, as well as how to build and retain a qualified team of professionals. This self-study course addresses the importance of managing the customer support center?s image  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Managing Conflict And Difficult Behavior ...Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior Managing Conflict and Difficult Behavior will help you to shape the way your  more...

Managing Meetings ...team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with  more...

Microsoft Word 2003 (Levels 1-2-3) ...at anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program and show  more...

Microsoft Word XP Certification ...at anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program  more...

Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Phlebotomy Technician Career Training ...ebotomist is an integral member of the medical laboratory team whose primary function is the collection of blood samples from patients by venipuncture or microtechniques. The phlebotomy technician facilitates the collection and transportation of laboratory specimens, and is often the patient?s only contact with the medical laboratory. The need to assure quality and patient safety mandates  more...

Professional Bar Management ...ticular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

Team Management - Enabling Teams ... course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the  more...

Team Management - Leading Teams ...team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory  more...

Team Management - Team Participation ...teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course  more...

Teams Management - Managing Team Conflict ...team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a  more...

Teams That Work ...ch you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and  more...

Architecting Web Content (Master Class) ...g, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ - Teamwork ...ll help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams  more...

Leadership and Teamwork ...Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today ™s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...ice manager, HR manager, business professional or green-team project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give you the results you want. How To Adopt Green Practices In Business And Gain A Competitive Advantage Whether you are a business owner, office manager, HR manager, business professional or ?green-team?  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...tionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical transcriptionists,  more...

Making Cross-generational Teams Work ...Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Team Conflict The Seeds of Dissent ...Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's  more...

Analyzing Workplace War Zones ...team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication ... times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively,  more...

The Path to Peace and Harmony ...team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll have the skills needed to set the stage for  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Performance Reviews ... identifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many managers and employees that appraisal meetings are a  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Marketing Management ...t skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success, and setting up systems to  more...

Techniques for Managing a PRINCE2-aligned Project ...ement techniques are procedures that members of a project team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project management methodology provides techniques for  more...

Handling Organizational Change Simulation ...m a traditional top-down management organization toward a team structure to spur innovation and creativity in its specialized card lines. This means the creative, marketing, and production departments will be working together in small groups on specific product lines, rather than working independently under a departmental management structure. You are a top performer in the current structure,  more...

Implementing a Succession Plan Simulation ...nalyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market and Joe Makato for the industrial biotech market. In this simulation, the second of two in the series, you have already successfully obtained management buy-in for a planned succession program. However, you also know that the CEO is planning a major  more...

Delegating Effectively Simulation ...sibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover a facet of the delegation  more...

Initiating a Succession Plan Simulation ...nalyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: one responsible for the drug development market and the other for the industrial biotech market. One of your team leaders is scheduled to go on maternity leave in four weeks. You must find a temporary replacement as soon as possible, but have not been able to identify an internal analyst who appears qualified  more...

Steps for Successful ISO Registration ...ample, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in place. This course emphasizes the  more...

Building a Healthy System ...a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision, and you have the makings of a healthy system. This course will take you through four areas of focus that will encourage you to take a closer  more...

Redesigning Your Organization Part I How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

Managing Multiple IT Projects As a project manager for IT projects, do you find you are managing more than one project at a time? Multi-project environments are becoming increasingly common. This course will focus on the new skills and techniques that will prepare you and your team for multiple project work. In addition, it will teach you management techniques for the multi-project IT workplace.  more...

Project Planning Controlling a PRINCE2-aligned Project ... that allow project managers, project boards, and project team members to organise and control the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans, Controls, Management of Risk, Quality in a Project Environment, Configuration  more...

Managing Sexual Harassment Problems Simulation ...ical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that  more...

Dreamweaver MX Web Applications ...a data driven web site. Author Mark Fletcher (a member of Team Macromedia) will teach you how to construct a database, create database queries using SQL (Structure Query Language) and how to connect to a database using IIS (Internet Information Server), PWS (Personal Web Server) and the Macromedia ColdFusion MX Server using both a PC and Macintosh. Mark also guides you through building dynamic  more...

Dreamweaver MX Fundamentals ... The author of this series, Mark Fletcher, is a member of Team Macromedia for Dreamweaver. Tap into his extensive knowledge as he takes you step-by-step through the creation of a web site. He will show you how to add text and graphics, work with frames and framesets, apply cascading style sheets, and create re-usable content from library items. You will also learn how to insert and edit Flash  more...

Dreamweaver MX Advanced ...rtual Training Company. Author Mark Fletcher (a Member of Team Macromedia for Dreamweaver and a regular contributor to Macromedia DevNet) shows the user how to work with CSS, add style to web pages, create page layouts, use integrated code tools, create web pages that comply with the Web Accessibility Initiative (WAI) and how to utilize Dreamweaver's templating tools. Mark also demonstrates the  more...

Communicating for Results ...n you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when  more...

Team Feedback A Guide ...Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Emotional Intelligence and Teamwork ...nderstand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss may not have realized it, he was talking about teamwork and emotional intelligence. The glue that holds today's work teams together is made up of  more...

Available Presentation Resources ...he pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Inbound Call Center Management Leadership Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Customer Satisfaction Analysis and Implementation ...the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements.  more...

Brand Management Developing a Brand Strategy ...h duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ... To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS). To identify technology considerations for deploying e-learning. To identify technology considerations for deploying disparate e-learning objects. To  more...

Brand Management Branding on the Web ...of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to move the brand online. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by  more...

Professional Selling Over the Phone Preparation Strategies ...n potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which include telephone  more...

Sales Management Building a Championship Sales Team ...Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set performance standards, and how to  more...

Essentials of Business Law Employment Law ...of discrimination. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Agency  more...

Sales Management Leading a Sales Team ...Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the  more...

Sales Management Motivating Sales Teams to Win ...Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you  more...

Essentials of Business Law The Legal Environment ... liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Strategic Management Establishing Strategic Focus ...n-step decision-making process. Audience Managers and team leaders that want to understand and apply strategic management concepts. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Purpose of Strategic Management (0.5 - 1 hour)  more...

Strategic Management Analyzing Strategic Options ...ss or corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Strategic Analysis (0.5 - 1 hour)  more...

Strategic Management Developing a Successful Process ... effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Strategic Management Essentials (0.5 - 1  more...

Quality Management The Quality Management Process ...g loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Quality Management Quality Management Tools ...affinity diagrams. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Tools  more...

Managing Business Risk Developing a Risk Management Plan ...lan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Evolution of Risk Management (0.5 - 1 hour) Identify the  more...

Managing Business Risk Risk Assessment Control ...res. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Identification (0.5 - 1 hour) Identify  more...

Managing Business Risk Financing Contingency Planning ...lan. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Financing Methods (0.5 - 1 hour) Identify  more...

Visual InterDev 6 0 Building Web Sites and Pages ...a Web project; deploy applications on the Web and use the team development tools to enhance application quality; identify the advantages of using DHTML in Web applications. L earn To: Identify the deployment stages of a Web project and create a Web project. Deploy applications on the Web and use the team development tools to enhance application quality. Identify the  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ... final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ... individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language  more...

Advanced Six Sigma The Define Phase of DMAIC ... individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time:  more...

Supply Chain Management Using Models ... This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study  more...

SAP R 3 Working with v3 0 ...urse is also directed to IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Managing the Dialog Duration: 2 - 3 Hour(s) How to login and logout. Identify and  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...l Structures and Master Data. This includes: - Project Team Members - Key Users and Super Users - SAP Trainers - General Users Participants should have completed the following courses: - 12272 Working with SAP R/3 - 12793 SD Overview & Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Introduction Duration: 1 Hour(s) Overview of SAP  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...AP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses: 11712, Windows 3.1 Fundamentals 12749, SAP R/3  more...

SAP R 3 v3 0 Information Systems within FI ...ed A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following  more...

SAP R 3 v4 x SD Order Processing ...s and Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at their work location). They should also have basic competence in navigating through the SAP R/3 system, use of Help and other services. The following  more...

SAP R 3 MM Purchasing Organization and Master Data ... best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ... best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...inancial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...inancial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 v4 x MM Inventory Management ...als management activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 v4 x Invoice Verification ...ith purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other  more...

SAP R 3 v4 x FI Payments ...ated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3  more...

Working with SAP R 3 v4 x ...ions Secondary Audience: IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive study of course 13181: 12749 SAP  more...

Visual InterDev 6 0 Building Web Sites and Pages ...a Web project; deploy applications on the Web and use the team development tools to enhance application quality; identify the advantages of using DHTML in Web applications. L earn To: Identify the deployment stages of a Web project and create a Web project. Deploy applications on the Web and use the team development tools to enhance application quality. Identify the  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...esk. Identify the benefits of users teaching the project team about the various aspects of their roles during data collection. Identify the guidelines for selecting interviewees who will help in gathering data warehouse requirements. Identify the guidelines to conduct interviews for gathering data. Unit 3: Analyzing Requirements Duration: 2 Hour(s) Identify the guidelines to  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...role. Identify the steps to assign a project role to a team member. Identify features of the Oracle Projects security model. Identify features of responsibilities. Identify features of different types of predefined responsibilities. Audience: The target audience is Functional Implementers of Oracle eBusiness Suite applications. Deployment: Self-Study  more...

Quality Management Business Process Improvement ...gn a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given three goals, prepare to lead business process improvement. Identify the steps for planning improvements.  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...onsultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives:  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ... - 2 Hour(s) Match each member of the Domino Security team with their responsibilities. Match the strategies that may be used to secure servers with their functionality. Match the strategies that may be used to secure applications with their functionality. Match the strategies that may be used to secure IDs with their functionality. Unit 2: ID and Server Security Duration: 1.5 - 2  more...

Diversity Managing Diversity in the Workplace ...Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

International Business Essentials Succeeding as a Global Manager ...the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place  more...

International Business Essentials Conducting Business in Europe ...of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will  more...

Project 2000 Proficient User ...tral by using the Tasks menu. Disable task delegation by team members on Project Central by using the Admin menu. Record the status of a task on Project Central by using the Tasks menu. Set an AutoAccept rule by using the Messages section. Create user permissions by using the Admin menu. Modify the color of a specific Gantt chart bar by using the Admin menu. Modify the mode of the Project  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...onsultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives:  more...

FrontPage XP Curriculum ... Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific course objectives and scope.  more...

FrontPage XP Curriculum ... Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific course objectives and scope.  more...

Frontpage XP Proficient User ...d as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match FrontPage 2002 views with their purposes. • Create a one-page Web site. • Create a Web page by using a template. • Save a Web  more...

Self Development Motivating Yourself to Perform ...our fellow Product Managers. The three of you make up the team responsible for organizing Icon's exhibit for the upcoming telecommunication tradeshow. The preparations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on  more...

Frontpage XP Proficient User ...d as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match FrontPage 2002 views with their purposes. • Create a one-page Web site. • Create a Web page by using a template. • Save a Web  more...

PowerPoint XP Curriculum ...in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Proficient User ...in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Expert User ... who presents information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should have knowledge of either Microsoft Office 97 or 2000 programs and be familiar with PowerPoint and working with presentations. It is recommended that learners complete courses 74040 PowerPoint 2002 Fundamentals and 74041  more...

Sales Management Series The Sales Management Series includes the following courses: Sales Management: Building a Championship Sales Team Sales Management: Leading a Sales Team Sales Management: Motivating Sales Teams to Win To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Advanced Project Leadership Organization Strategy Business Needs ...rengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies that company use. Identify internal and external resources to determine company strategy. Identify the process of determining  more...

Self Development Developing Rapport Through Communication ...with Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

Project Leadership Series The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 4 hours Objectives:  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...ment and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13488  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Office XP - Planning Collaborative Solutions Curriculum ...e learner with a comprehensive introduction to SharePoint Team Services and the principal technologies within Office XP that facilitate sharing of line-of-business data. The curriculum begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and  more...

Office XP Collaborative Solutions Part 1 ...e learner with a comprehensive introduction to SharePoint Team Services and the principal technologies within Office XP that facilitate sharing of line-of-business data. The course begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and Discussion  more...

Office XP Collaborative Solutions Part 2 ...tes this. Topics include, portal server's difference from team services, principal areas of data sharing within SharePoint Portal Server, data access and search mechanisms. Digital dashboards are covered in considerable detail of setup, content management, Web parts and using with Office XP developer. Lastly, the course then moves on to treatment of collaborative applications, covering  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Business Travel Safety Forming a Corporate Travel Safety Program In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To  more...

ABAP 6 10 Overview ...oyees of the system administration and the system service team. Moreover the course has been designed for anyone of the project team who has to create special demands. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). . Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language  more...

ABAP 6 10 Reporting ...oyees of the system administration and the system service team. Moreover the course has been designed for anyone of the project team who has to create special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying The course mySAP EBP 3.0 Overview and Desktop Buying will introduce the trainee to Supplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a  more...