Online Team eLearning - Training Resources

Team Management - Enabling Teams ... course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new  more...

Team Management - Leading Teams ...team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory  more...

Team Management - Team Participation ...teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course  more...

Teams Management - Managing Team Conflict ...team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a  more...

Teams That Work ...ch you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and  more...

Architecting Web Content (Master Class)-Self Directed ...g, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your  more...

Architecting Web Content (Master Class) ...g, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your  more...

Leadership and Teamwork ...Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be  more...

Managing Conflict And Difficult Behavior ...Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior Managing Conflict and Difficult Behavior will help you to shape the way your  more...

Managing Meetings ...team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with  more...

Word 2002 MOUS ...ments. Many of the skills learned deal with using Word in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Six Sigma Black Belt Personal Training Library ...ng you will be able to effectively participate on an FMEA team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Professional Bar Management ...ticular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over  more...

Phlebotomy Technician Career Training ...ebotomist is an integral member of the medical laboratory team whose primary function is the collection of blood samples from patients by venipuncture or microtechniques. The phlebotomy technician facilitates the collection and transportation of laboratory specimens, and is often the patient?s only contact with the medical laboratory. The need to assure quality and patient safety mandates  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Microsoft Word 2002 Expert .... Many of the skills learned deal with using Word 2002 in team projects, such sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Microsoft Word 2002 Level 3 .... Many of the skills learned deal with using Word 2002 in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format one part of a document  more...

Microsoft Word 2003 (Levels 1-2-3) ...at anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program and show  more...

Microsoft Word XP Certification ...at anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Our interactive training series will guide you through this powerful program  more...

Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...

Microsoft PowerPoint 2002 Comprehensive ...presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. Some skills students will learn include using clip art images and drawing tools to  more...

Microsoft PowerPoint 2002 Level 3 ...Many of the skills learned pertain to using PowerPoint in team projects, such as sending a presentation for review to another via e-mail and receiving and accepting or rejecting reviewer comments. Students will also learn how to customize PowerPoint to maximize its potential for the type of work they do, such as customizing toolbars, color schemes, and indent settings. Finally, students will  more...

Comprehensive Online Instructor Certificate Program ...nd teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University. Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to all faculty and teachers across the nation, this certificate program is a series of  more...

Build Your Own BIZ(tm) - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ(tm) - Teamwork ...ll help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams  more...

5S TRAINING ...facturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Becoming an Effective Team Member ...teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop  more...

Building a Successful Team ...team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s needs and help your  more...

Creating a Strong Leadership Team ...e delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Leading Effective Teams ...ourse description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Solving Problems as a Team ... of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking  more...

Communicating in Sales Teams ...s role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide  more...

Building a Winning Sales Team ...teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information  more...

Using Business Tools to Manage Sales Teams ...team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the  more...

Motivating a Winning Sales Team ...manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create  more...

Marketing Management ...t skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success, and setting up systems to  more...

Generating Creative and Innovative Ideas ...help you to boost your creative toolbox. You will look at team methods of fostering creativity and innovation in the workplace, such as brainstorming and the Nominal Group Technique. Then you will explore techniques that can be used individually for personal inspiration, including the importance of conflict, and how nature and history can help you in your quest for greater creativity. Finally,  more...

Implementing Creative and Innovative Ideas ...tain momentum and prevent inertia, to coax and assure the team, and to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining stakeholder approval to maintaining momentum and enthusiasm. Leading the team through this challenge will also be vital.You'll learn more about how  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance.  more...

Performance Reviews ... identifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many managers and employees that appraisal meetings are a  more...

Trends in Coaching ...s and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching.  more...

Overcoming Organizational Negativity Organizational negativity is the responsibility of each individual. This course will teach you how to challenge organizational negativity as well as how to protect yourself from the negativity of others. You will learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.  more...

Customer Satisfaction Analysis and Implementation ...the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements.  more...

Establishing Team and Customer Relationships ...th the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships  more...

Inbound Call Center Management Leadership Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Identifying Your Customers Expectations ...e qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility for undertaking customer surveys, knowledge of the various research methods and the principles behind them will help you to give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of  more...

Leading a Customer-focused Team ...mplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to  more...

Service Teams and Service Stars The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

Team Feedback A Guide ...Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Emotional Intelligence and Teamwork ...nderstand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss may not have realized it, he was talking about teamwork and emotional intelligence. The glue that holds today's work teams together is made up of  more...

Available Presentation Resources ...he pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately,  more...

Communicating for Results ...n you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when  more...

Group Problem Solving and Decision Making ...team. Every team, even if its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the  more...

Results and Teamwork without Authority ...team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without authority on your  more...

Elements of Project Human Resource Management ... on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and  more...

Implementing Project Human Resource Management ...ave experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with acquiring,  more...

Project Planning ...team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the  more...

Executing Monitoring Controlling and Closing a Project ...cess can actually be a dangerous thing. To keep a project team from becoming complacent in response to project success, everyone involved must use the processes from the three Process Groups to keep things on track.Using information from "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, learners will identify the purposes of the Executing, Monitoring and  more...

Portfolio Management Process Groups ...s should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should consider when managing portfolios. This course  more...

Monitoring Controlling and Closing Programs ...ivities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute  more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

Stakeholder Interests and Cultural Diversity ...t, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and how to work successfully with multi-national teams.  more...

Team Conflict The Seeds of Dissent ...Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's  more...

Analyzing Workplace War Zones ...team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication ... times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively,  more...

The Path to Peace and Harmony ...team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll have the skills needed to set the stage for  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Effective Team-building Strategies ...team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In  more...

Effectively Communicating in Teams ...Teams rely on the participation, input, and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a team's communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback, little will be accomplished. Effective team communication skills don't just happen. In this  more...

The Individual s Role in a Team ...team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Project Leadership - Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...

Team Leadership - Developing a High-Performance Team ...Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Leadership - Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.  more...

Team Leadership - Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.  more...

Project Teams - Participating on a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Virtual Team Management - Developing Virtual Teams ...Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace  more...

Virtual Team Management - Managing Virtual Team Relationships ...Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers  more...

Virtual Team Management - Coaching Virtual Team Members ...Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for  more...

Refining and Documenting Requirements ...ons and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for analysis. It will also look at the attributes that can be assigned to requirements, the different types of requirements documents available, and the processes of  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Project Leadership - Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.  more...

Launching Successful Virtual and On-site Teams ...team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you  more...

Leading High-performance On-site Teams ...teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team development--forming and  more...

Leading High-performance Virtual Teams ...teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...

Facilitating Virtual and On-site Teams ...teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams and provide strategies uniquely designed  more...

Six Sigma DMAIC Measuring the Process ...easuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per Opportunity (DPO) measurement techniques, and key applications for data  more...

Six Sigma DMAIC Analyzing the Data ...course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills  more...

Modeling and Analyzing Processes in Six Sigma ...uring the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and  more...

Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma Listening to the Voice of the Customer ... to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to  more...

Six Sigma DMAIC Defining the Problem ...ma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll  more...

Six Sigma--Statistical Process Control ...ou consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely on quick fixes. Instead, it applies statistical techniques that will monitor and control whatever variation arises in  more...

Six Sigma--Lean Tools for Control Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order,  more...

Six Sigma Team Leadership ... business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within  more...

Six Sigma Team Dynamics and Performance ...teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail.  more...

The Six Sigma Change Agent ...ns strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of Motorola  more...

Scoping the Six Sigma Project ...ng problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and  more...

The Reasons Why Diversity Matters ...ducational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this  more...

Planning a Diversity Initiative ...d yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that must be  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Creating a Business Execution Culture ...our visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute  more...

Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing  more...

Energizing and Empowering Employees ...y doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only the need to energize and empower employees, but also how to do so. Then you'll explore the role of communication in amplifying that energizing process. You will also learn how to  more...

Making Cross-generational Teams Work ...Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Managing Knowledge Workers The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...

Communicating with Power and Confidence ...nly proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more  more...

Organizational Learning - Developing a Knowledge Management System In ?Organizational Learning: Developing a Knowledge Management System,? you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...t" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of  more...

Supply Chain Management Using Models ...e: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation  more...

CIW Security Professional Intrusion Detection Threat Analysis .... Identify key responsibilities of an incident response team. Identify features of IDS application strategies. Identify key aspects of creating baselines for log analysis. Identify types of event logs used in Microsoft Windows 2000. Enable auditing in Microsoft Windows 2000. Identify key auditing recommendations that enhance security. Identify characteristics of an audit report.  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure .... Identify the roles and activities within the planning team. Identify the purpose of the project vision and scope. C ontent Emphasis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, &  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure .... Identify the roles and activities within the planning team. Identify the purpose of the project vision and scope. C ontent Emphasis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000 Installation, Configuration, &  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ... - 2 Hour(s) Match each member of the Domino Security team with their responsibilities. Match the strategies that may be used to secure servers with their functionality. Match the strategies that may be used to secure applications with their functionality. Match the strategies that may be used to secure IDs with their functionality. Unit 2: ID and Server Security Duration: 1.5 - 2  more...

E-Commerce Implementation Issues ... key functions of the Web development sales and marketing team. Identify key considerations when selecting hosting options for e-commerce Web sites. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language  more...

Working with SAP R 3 v4 x ...ions Secondary Audience: IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive study of course 13181: 12749 SAP  more...

SAP R 3 v4 x FI Payments ...ated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3  more...

SAP R 3 v4 x Invoice Verification ...ith purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI  more...

SAP R 3 v4 x MM Inventory Management ...als management activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...inancial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

SAP R 3 v4 x SD Order Processing ...s and Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at their work location). They should also have basic competence in navigating through the SAP R/3 system, use of Help and other services. The following  more...

SAP R 3 v3 0 Information Systems within FI ...ased A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...AP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses: 11712, Windows 3.1 Fundamentals 12749, SAP R/3  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...esk. Identify the benefits of users teaching the project team about the various aspects of their roles during data collection. Identify the guidelines for selecting interviewees who will help in gathering data warehouse requirements. Identify the guidelines to conduct interviews for gathering data. Unit 3: Analyzing Requirements Duration: 2 Hour(s) Identify the guidelines to  more...

Visual InterDev 6 0 Building Web Sites and Pages ...a Web project; deploy applications on the Web and use the team development tools to enhance application quality; identify the advantages of using DHTML in Web applications. L earn To: Identify the deployment stages of a Web project and create a Web project. Deploy applications on the Web and use the team development tools to enhance application quality. Identify the advantages  more...

Brand Management Developing a Brand Strategy ...h duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ... To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS). To identify technology considerations for deploying e-learning. To identify technology considerations for deploying disparate e-learning objects. To  more...

Brand Management Branding on the Web ...of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to move the brand online. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web Developer/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by  more...

Professional Selling Over the Phone Preparation Strategies ...n potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which include telephone  more...

Sales Management Building a Championship Sales Team ...Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set performance standards, and how to  more...

Essentials of Business Law Employment Law ...of discrimination. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Agency  more...

Sales Management Leading a Sales Team ...Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the  more...

Sales Management Motivating Sales Teams to Win ...Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you  more...

Essentials of Business Law The Legal Environment ... liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Strategic Management Establishing Strategic Focus ...n-step decision-making process. Audience Managers and team leaders that want to understand and apply strategic management concepts. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Purpose of Strategic Management (0.5 - 1 hour)  more...

Strategic Management Analyzing Strategic Options ...ss or corporate-level strategy. Audience Managers and team leaders who are responsible for analyzing strategic business options. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Strategic Analysis (0.5 - 1 hour)  more...

Strategic Management Developing a Successful Process ... effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Strategic Management Essentials (0.5 - 1  more...

Quality Management The Quality Management Process ...g loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Quality Management Quality Management Tools ...affinity diagrams. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Tools  more...

Managing Business Risk Developing a Risk Management Plan ...lan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Evolution of Risk Management (0.5 - 1 hour) Identify the  more...

Managing Business Risk Risk Assessment Control ...res. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Identification (0.5 - 1 hour) Identify  more...

Managing Business Risk Financing Contingency Planning ...lan. Audience The target audience for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Financing Methods (0.5 - 1 hour) Identify  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ... final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ... individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US  more...

Advanced Six Sigma The Define Phase of DMAIC ... individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time: 2 hours  more...

SAP R 3 Working with v3 0 ...urse is also directed to IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Managing the Dialog Duration: 2 - 3 Hour(s) How to login and logout. Identify and locate the  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...nal Structures and Master Data. This includes: - Project Team Members - Key Users and Super Users - SAP Trainers - General Users Participants should have completed the following courses: - 12272 Working with SAP R/3 - 12793 SD Overview & Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Introduction Duration: 1 Hour(s) Overview of SAP Retail.  more...

SAP R 3 MM Purchasing Organization and Master Data ... best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ... best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...inancial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3  more...

Visual InterDev 6 0 Building Web Sites and Pages ...a Web project; deploy applications on the Web and use the team development tools to enhance application quality; identify the advantages of using DHTML in Web applications. L earn To: Identify the deployment stages of a Web project and create a Web project. Deploy applications on the Web and use the team development tools to enhance application quality. Identify the advantages  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ... role. Identify the steps to assign a project role to a team member. Identify features of the Oracle Projects security model. Identify features of responsibilities. Identify features of different types of predefined responsibilities. Audience: The target audience is Functional Implementers of Oracle eBusiness Suite applications. Deployment: Self-Study Accreditation  more...

Quality Management Business Process Improvement ...gn a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given three goals, prepare to lead business process improvement. Identify the steps for planning improvements.  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...onsultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1:  more...

Diversity Managing Diversity in the Workplace ...Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

International Business Essentials Succeeding as a Global Manager ...the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place  more...

International Business Essentials Conducting Business in Europe ...of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will  more...

Project 2000 Proficient User ...tral by using the Tasks menu. Disable task delegation by team members on Project Central by using the Admin menu. Record the status of a task on Project Central by using the Tasks menu. Set an AutoAccept rule by using the Messages section. Create user permissions by using the Admin menu. Modify the color of a specific Gantt chart bar by using the Admin menu. Modify the mode of the Project  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...onsultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1:  more...

FrontPage XP Curriculum ... Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific course objectives and scope.  more...

FrontPage XP Curriculum ... Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To See individual course descriptions for specific course objectives and scope.  more...

Frontpage XP Proficient User ...d as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match FrontPage 2002 views with their purposes. • Create a one-page Web site. • Create a Web page by using a template. • Save a Web  more...

Self Development Motivating Yourself to Perform ...our fellow Product Managers. The three of you make up the team responsible for organizing Icon's exhibit for the upcoming telecommunication tradeshow. The preparations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on  more...

Frontpage XP Proficient User ...d as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match FrontPage 2002 views with their purposes. • Create a one-page Web site. • Create a Web page by using a template. • Save a Web  more...

PowerPoint XP Curriculum ...in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Proficient User ...in presenting information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic  more...

PowerPoint XP Expert User ... who presents information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people. Learners should have knowledge of either Microsoft Office 97 or 2000 programs and be familiar with PowerPoint and working with presentations. It is recommended that learners complete courses 74040 PowerPoint 2002 Fundamentals and 74041  more...

Sales Management Series The Sales Management Series includes the following courses: Sales Management: Building a Championship Sales Team Sales Management: Leading a Sales Team Sales Management: Motivating Sales Teams to Win To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Advanced Project Leadership Organization Strategy Business Needs ...rengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies that company use. Identify internal and external resources to determine company strategy. Identify the process of determining  more...

Self Development Developing Rapport Through Communication ...with Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

Project Leadership Series The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 4 hours Objectives:  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...ment and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13488  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Office XP - Planning Collaborative Solutions Curriculum ...e learner with a comprehensive introduction to SharePoint Team Services and the principal technologies within Office XP that facilitate sharing of line-of-business data. The curriculum begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and  more...

Office XP Collaborative Solutions Part 1 ...e learner with a comprehensive introduction to SharePoint Team Services and the principal technologies within Office XP that facilitate sharing of line-of-business data. The course begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and Discussion  more...

Office XP Collaborative Solutions Part 2 ...tes this. Topics include, portal server's difference from team services, principal areas of data sharing within SharePoint Portal Server, data access and search mechanisms. Digital dashboards are covered in considerable detail of setup, content management, Web parts and using with Office XP developer. Lastly, the course then moves on to treatment of collaborative applications, covering  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Business Travel Safety Forming a Corporate Travel Safety Program In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To  more...

ABAP 6 10 Overview ...oyees of the system administration and the system service team. Moreover the course has been designed for anyone of the project team who has to create special demands. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). . Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language  more...

ABAP 6 10 Reporting ...oyees of the system administration and the system service team. Moreover the course has been designed for anyone of the project team who has to create special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying The course mySAP EBP 3.0 Overview and Desktop Buying will introduce the trainee to Supplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...ies using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide complementary training: 14347, SAP R/3 4.6 CO Cost Center Accounting Organisation and Basic Settings 14348 SAP R/3 4.6 CO Cost Center  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Creativity Innovation Promoting Team Creativity ...Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team.  more...

Visual Basic NET-Web Based Development Curriculum ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Curriculum ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 1 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 1 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 2 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 2 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 3 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 3 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 4 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 4 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 5 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Web Based Development Part 5 ...tatements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext Markup Language (HTML) or dynamic HTML (DHTML), along with some knowledge of a scripting language, such as Visual Basic Scripting Edition or  more...

Visual Basic NET-Windows Development Curriculum ... Audience Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic  more...

Visual Basic NET-Windows Development Part 1 ... Audience Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic  more...

Visual Basic NET-Windows Development Part 2 ... Audience Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic  more...

Visual Basic NET-Windows Development Part 5 ... Audience Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. Typical job roles include System Administrator, Database Administrator, Application Developer, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic  more...

Budgeting Creating Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...o motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...ying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace.  more...

Emotional Intelligence Emotional Intelligence for Executives ... including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence. Apply the LISTEN process in an everyday work situation. Identify guidelines for  more...

Effective Presentations Planning a Presentation ... Worldwide Network Solution. As a member of the marketing team, you need to decide what types of information to include in the presentation for the industry journalists. Unit 3: Building the Presentation (0.5 - 1 hour) Organize your presentation using three major sections. Accomplish three essential goals when presenting an introduction.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...on, you will meet with Terrance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or  more...

Communicating w Difficult People Working with Difficult Employees ...e correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with difficult employees, co-workers, or superiors. Deployment Options Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Communicating w Difficult People Handling Difficult Co-Workers ...iation successful. Audience Managers, facilitators, team leaders, and professionals who want to identify, cope with, and resolve difficult behavior with co-workers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...ving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process for problem solving during a  more...

Organizational Communication The Fundamentals ...ion to their solutions. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communication Basics (0.5 - 1  more...

Organizational Communication Communicating in the Workplace ...icating electronically. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communication Flow and  more...

Organizational Communication Managing Communication ... form of communication. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Context, Stress, and  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Fundamentals for Employees ...erstand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer service, including how to develop loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how  more...

Excellence in Service Creating an Exceptional Service Environment ...nd customer service provider. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a Customer  more...

Excellence in Service Establishing Service Standards ...to monitor service standards. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding  more...

Excellence in Service Building a Customer Service Team ...Team, you will learn techniques to successfully select, train, and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will meet your organization a a s needs. Learn To:  more...

Excellence in Service Building Lasting Customer Relationships ...w the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding Value  more...

Customer Relationship Mgt Implementing CRM ... Identify the roles of a CRM implementation team. Match the reasons CRM programs fail to the appropriate method for overcoming failure. Identify the method for pilot testing CRM strategies. Match departments affected by CRM to the changes those departments will experience.  more...

Customer Relationship Mgt eCRM ...s, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM opportunities for automating a company a a s marketing processes. Identify eCRM opportunities for automating a company a a s sales processes. Identify eCRM opportunities  more...

Sexual Harassment Preventing Sexual Harassment Claims ... In this simulation you are a member of a team putting together a sexual harassment policy for Icon. Recently, an employee in the Research and Development Department complained to Human Resources of possible sexual harassment. The managers who heard the complaint realized that Icon has no formal sexual harassment policy. With the other team members a a Elizabeth Williams,  more...

Sexual Harassment Resolving Sexual Harassment Claims ...d Parcels, Human Resources Manager. Mildred is building a team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual  more...

Interviewing Skills Preparing for an Interview ... will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based interviewing. Additionally, you will gain an understanding of critical sources  more...