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From Simons-White & Associates, Inc.
Business Operating System (BOS) Overview




This workshop will introduce the concepts of the Business Operating System (BOS) by outlining the major steps required to implement an efficient system of measuring performance. The workshop also includes the review process that ensures performance goals are being met.
Course available in five languages:
English
German
French
Spanish
Portuguese
Course Objectives:
Participant will be
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From Mitchell Phoenix
The Team Leaders Program



...Team Leaders' Program is the foundation programme for managers wishing to develop their management style in order to increase their effectiveness in today's business environment.
The structure of one seminar per month over three months allows the introduction of new ideas and the opportunity to put them into practice - the chance to do things differently. The sessions encourage discussions
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From Contacts Plus
AT&T Certificate for Call Center Team Leaders


...ive manner. AT&T Solutions training treats Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change.
We ll help you with training, designed to help improve
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Discipline Management

In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the purpose and reasons for implementing the companya s disciplinary procedure.
Know the
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AT&T Certificate for Call Center Team Leaders




The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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From H2 Training & Consultancy Ltd
Effective Team Working

Organisational success increasingly depends on effective teamwork. This course will provide participants with a better understanding of team dynamics and the roles and responsibilities of all team members. It can also be used to address areas not usually covered during team development programmes, for example, the internal politics within a team, and how teams can work successfully with others
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Emotional Intelligence at Work


...ctiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally
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From Leadership Management Institute
Effective Supervisory Management



...ance the effectiveness of your managers, supervisors, and team leaders
* Learn the art of delegation and giving orders
* Get more done through time management
* Exercise authority effectively
* Handle and prevent problems with people
* Train and motivate people to a higher level of productivity
* Develop the potential of employees
Participants: Managers,
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From silicon beach training
Lean Six Sigma Green Belt Training



At the heart of Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green Belt training is focused on team members understanding and applying the Define Measure Analyse Improve and Control (DMAIC) model which is the foundation of most
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From KnowledgeWoods Consulting Pvt. Ltd.
Microsoft Project Training













...AM ON MASTERING MICROSOFT PROJECT 2007
Project Managers, Team Leaders, Consultants, Delivery Managers, Technical Professionals, Software Engineers, Engineers and professionals who are directly or indirectly associated with projects.
After attending the Program on Mastering Microsoft Project 2007, the participants would be able to:-
- Create a Model or Blueprint of the Project which
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Managing Projects using Microsoft Project 2003/2007













...AM ON MASTERING MICROSOFT PROJECT 2007
Project Managers, Team Leaders, Consultants, Delivery Managers, Technical Professionals, Software Engineers, Engineers and professionals who are directly or indirectly associated with projects.
After attending the Program on Mastering Microsoft Project 2007, the participants would be able to:-
- Create a Model or Blueprint of the Project which
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From 4 Hour Training
Ethical Leadership

For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders.
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From Resources Unlimited
Focus on Facilitation from Edward de Bono

...User Workshop
A new, advanced course for facilitators, team leaders, and managers
Facilitator skills are in high demand today as companies search for specialists who are professionally trained to effectively manage team interactions. Whether live or virtual, teams need assistance to move quickly toward project and process goals.
Millions of dollars are wasted daily by employees trapped
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From Technology Ed
Software Testing




...are testers, Quality Assurance personnel, and IT business team leaders or managers. IT managers and team leaders would also find this course beneficial in order to gain a better understanding about the effectiveness of implementing a software testing program.
Recommended Prerequisites
No previous testing experience or exposure to software testing is required. A general knowledge of
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From Taylor Performance Solutions, Inc.
Supervisory Skills Workshop
...supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance expectations and objectives, motivating to improve performance, delegating
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From Last Minute Training
MS Project Workshop - sfc
This course enables you to use Microsoft Project 2003/ 2007. This is a highly effective tool to manage projects and is ideal for project managers, team leaders and team members who are new to the project management tool.
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Leadership Certification Program - icsa
This program is designed for Directors, Managers, Supervisors, and Team Leaders who will gain the tools and knowledge to improve their people management and operational skills.
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Coaching for Performance Certification Program
This two day certification program is packed with information to help you & your staff become the best coaches they can be. Team-leaders will learn how to analyze and adjust the way in which they
communicate with their staff.
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Project Management Preparation PMP - Saturdays
This course will develop your skills in Project Management as well as prepares you to write the Certification Exam on PMI & CAMPM. Designed for :Project Managers, Team Leaders, Team members who want to formalize their experiences & skills set
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From DW Associates Pte Ltd
How to bridge the gap between corporate leadership and entrepreneurial leadership



...nd?
This seminar is for line managers, supervisors and team leaders of all levels who need the tools, knowledge, and a process to efficiently achieve improved team results. Any manager wishing to improve his or her approach to leadership.
David Wee
Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB)
Chief Executive for Asia - LONDON SPEAKER BUREAU
Vice President -
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From Last Minute Training
Conflict Resolution Negotiating Win-Wins
... solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see.
Participants will gain confidence in their ability to confront issues and reach positive
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Building Better Teams
This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your a at
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From BodhiH Training Solutions
High Performance Leadership
...ership program suitable for Senior managers, Managers and Team leaders keen on developing and enhancing leadership skills through structured learning that can be applied in real time situation.
Key learning objectives:
a Develop new age leadership competencies
a Identify development need of team members
a Identify your present leadership style
a Add flexibility to your leadership
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Work Smart
...es and Marketing Managers, Regional Heads, Project Heads, Team Leaders etc.
Key objective that will impact the participants are:
a Planning and Scheduling. Work in an structured and organized manner
a a Working Smarta using the 80/ 20 or Parettoa s Law
a Completing work as per the schedule (To Do a doing a Done)
a Developing useful work habits
a Completing
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From TFS Training Consultants Limited
Report Writing



...sages are understood and helping to influence managers or team leaders.
Using fun exercises and discussions, by the end of the day, delegates will have:
a Learnt the importance of tailoring a report to suit the target audience.
a Understood the need to have precise aims to ensure accuracy, brevity and clarity.
a Examined the steps needed for an effective and professional report
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From ITSM Academy
ITIL V3 Lifecycle Course - Service Transition ST
...
Audience:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management coordination and integration of strategizing activities within the Service Lifecycle.
Individuals who require a detailed understanding of the ITIL Service Transition phase of the
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From Corporate Coach Group
Management Training




The programme is designed for managers who need a practical method to help them to become immediately more effective. The purpose of the training is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Team leaders will achieve additional skills that will help them to be more effective and confident. The training style is practical,
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From Centre for Creative Thinking
Enhancing Your Coaching Skills
... success in the workplace. All managers, Supervisors and Team Leaders need to master the coaching skills and techniques to bring out the best of their subordinates and team members.
This workshop is designed to let the participants:
a Understand the basic processes behind coaching.
a Have the ability to introduce coaching into their organization.
a Use the GROW model to get the
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Creativity Workshop, Singapore
...novative products and services. Managers, Supervisors and Team Leaders play a critical role in the creative and innovation process in the organization.
In order to innovate for new ideas at the workplace, employees at all levels within the organization need to be trained on how to seek new ideas through creative approaches in their thinking. This requires the acceptance that creative
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From MotivatedMinds, Inc
Team Synergy Workshop
The Kolbe System can be used to analyze existing as well as potential teams based on individual Kolbe Index results, giving managers and senior leaders the capability to predict and manage team performance.
This program includes individual Kolbe Indexes, A team Synergy Report, and a one-day workshop. It offers a cost-efficient means of debriefing the Kolbe Indexes.
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From Hilf Supply Chain Solutions Ltd
MRP concepts & fundamentals

An ideal back to basics refresher course for those within a Material Planning role, particularly useful prior to an ERP 'go-live' to compliment IT systems training.
Will be a valuable overview of the subject matter for other functions whose actions have an implication on the bigger picture demand & supply execution plan (for example Manufacturing Team Leaders, Warehouse staff, Purchasing, and
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From Cameron Leadership Development Inc.
Supervisory Management






...nces the effectiveness of your managers, supervisors, and team leaders
* Motivate people to a higher level of productivity
* Get more done through time management
* Learn the art of delegation and giving direction
* Exercise authority effectively
* Handle and prevent problems with people
* Develop the potential of employees
Participants: Managers,
more...
From TrainSmart, Inc.
Conversation Skills Training - Conversation SMART
This one day seminar examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of Conversation SMARTa is to provide you with techniques to enhance your communication skills and increase your results during critical conversations. a Supervisors, team leaders, all levels of management will learn how to conduct those challenging conversations by using
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From The Training Bank
Foundations: Supervisory Excellence
...orter workshops. It provides managers, supervisors and/or team leaders with the opportunity to establish and maintain highly successful supervisory and leadership practices.
This workshop provides hands-on tools which make transition of the learning to the job easy and effective. In order to assist participants in implementing what they have learned, each participant workbook includes a
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From FranklinCovey South Asia
DAVID ROCK LIVE IN INDIA -Worlds Most Successful Effective Coach Training Program
...nal Coaching competencies in Senior Executives, Managers, Team leaders, HR professionals and Trainers.
Once in a life time opportunity this is the program which will be facilitated by David Rock, he is the Founder and CEO of Results Coaching Systems. He is also the author of a Personal Besta , a Quiet Leadershipa and a Foundations to Coachinga .
He is the top most
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Become a Coach Join Intensive Coach Training in India
...*Coaching competencies* in Senior Executives,
Managers, Team leaders, HR professionals and Trainers
The *"Intensive Coach Training (ICT)"* in India at below mentioned dates:
29, 30, 31 Oct 09 - Hyderabad
19, 20, 21 Nov 09 a Delhi
10, 11, 12 Dec 09 a Bangalore
28, 29, 30 Jan 09 a Mumbai
This is a Globally Recognized Certification with *International Coach
Federation as
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From Spectra Mind Solutions
Prep Courses for Domain Specific Certifications with 100% job Guarantee.













...he intended audience is software professionals, managers, team leaders, Quality Control staff and senior developers responsible for estimation.
Topics Covered:
Introduce theory and practice on the following:
Estimate scope and effort,
Estimate Schedules and time
Estimate Costs and resources
Estimate quality and reliability
Estimate Performance
Estimate Risks
Why Estimate
Actuals versus
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Prep Courses for Domain Specific Certifications with 100% job Guarantee.













...he intended audience is software professionals, managers, team leaders, Quality Control staff and senior developers responsible for estimation.
Topics Covered:
Introduce theory and practice on the following:
Estimate scope and effort,
Estimate Schedules and time
Estimate Costs and resources
Estimate quality and reliability
Estimate Performance
Estimate Risks
Why Estimate
Actuals versus
more...
From Team Training Services
ILM Approved Award in Team Leading
... will:
* normally be either practising or aspiring team leaders with the opportunity to meet the assessment demands, and
* have a background that will enable them to benefit from the programme - which is likely to be Level 1 Key Skills Literacy and Numeracy or their equivalent
* Centres may provide support to intending learners who do not have this level of literacy and
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From The Fortune Group
TeleSales Skills




TeleSales Skills is a comprehensive telephone sales training program focused on developing the core techniques and skills that will enhance the sales effectiveness of telesales representatives and their team leaders. For any business seeking to better penetrate and exploit its markets, this training program provides practical and easy to use skills and tools that will create an edge in growing
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From Square 3 Training
Stepping up into a Supervisory Role



Who would benefit from this programme:
This course is typically for aimed at members of staff making that transition from team member to team leader, new supervisors or those about to be promoted into the role.
This programme will outline the key roles and functions of the supervisora s job. We will use a range of practical exercises to help delegates relate the learning back into
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From Infopace Management Pvt Ltd
Change Management -managing people during change
...es and supervisors, Managers of Managers and supervisors, Team leaders, Business Heads, Strategic Business Units Head, Entrepreneurs, Innovation team Head, Academic Heads, Branch Managers
Course Contents
# Introduction and overview of Change Management
# Understanding Change Management
# Individual Change.
# Change Management in organization.
# Understanding and managing Change
#
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From Acelentia Consulting Services Private Limited
Weekend Batch - Project Management Professional (PMP) Workshop +91 9986299918
...agers, Functional Managers, Technical Managers, Project & Team Leaders, Program Managers, Senior Executives or any role associated directly or indirectly with projects or management of projects. And you should have 4+ years of work experience in projects prior to applying for PMP examination
Learning Objectives of workshop
This four-day workshop prepares PMP aspirants for PMP?
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From Evergreen Team Concepts
Leadership Management Certification program
The Certificate Program is based on core competencies identified by managers and supervisors throughout the United States.
The complete Certificate Program consists of six, one-day facilitative learning modules followed by a one-day application module. Each module addresses one of the defined competencies and is designed to be highly interactive.
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Essential Coaching and Mentoring Skills for Managers, Supervisors & Team Leaders
Experience an exciting, new, one-day workshop for forward-thinking leaders who want to take on that all-important next level of leadership effectiveness. Learn the skills to become a successful coach and mentor who leads your team to achieve phenomenal results.
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From Orion Training and Performance Management
Diploma of Business (Frontline Management)





The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail.
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Certificate IV in Business (Frontline Management)





The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail.
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From Wintrac Inc.
Recruitment and Interviewing Skills
...team leaders need the skills to find and recruit the best candidates for their team. The course is a two-day event which involves participants working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs, etc.
You can get a complete list of other Professional Development classes
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MICROSOFT PROJECT 2003
...team leaders master the basic features and functionality of Microsoft Project 2003, such as initiating projects, planning, executing, controlling and reporting on progress. Emphasis is placed on using software to effectively create and manage project schedules using accepted project management principles and techniques. Students are encouraged to bring to class samples from their work projects,
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MICROSOFT PROJECT 2007
...team leaders master the basic features and functionality of Microsoft Project 2007, such as initiating projects, planning, executing, controlling and reporting on progress. Emphasis is placed on using software to effectively create and manage project schedules using accepted project management principles and techniques. Students are encouraged to bring to class samples from their work projects,
more...
From Faranani Facilitation Services (PTY) LTD
Leading and Motivating Course
COURSE OVERVIEW
This leadership and management course equips supervisors/ middle managers to understand their overall role as leaders in their own work context and the skills to add value to their job through effective leadership. The course equips participants to further develop their own leadership skills through developing their competencies in personal leadership, situational leadership
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Supervisory Skills for Managers Course
COURSE OVERVIEW
This leadership and management course equips supervisors/ middle managers to understand their overall role and equip them with the skills to lead a team of people and manage the achievement of objectives in their department. The course equips participants to further develop their own leadership skills through developing their competencies in personal leadership, situational
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From Michael Derry Associates - Taking Care of Business
Inclusiveness Diversity Ethics
Two-day workshop this Inclusiveness, Diversity & Ethics program will provide an excellent foundation in all of the skills and behaviours required to be an outstanding manager.
Now that organisations are faced with incresing volatility, uncertainty and change, they need a diversity of ideas, approaches and backgrounds.Valuing difference isn't about ensuring political correctnesss, it's a necessity
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From RB Health and Safety Solutions Ltd
Level 3 Award in Health & Safety in the Workplace


...erspective
Who Should Attend?
Supervisors
Owners
Team leaders or managers responsible for health and safety
What Will They Learn?
Candidates will be able to understand:
Terminology used in respect of health and safety.
the benefits of ensuring high standards of health and safety in the workplace
the principals of risk assessment and its role in a health and safety management
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From Brookfield Associates
Introduction to Management

Managers are normally promoted as a result of their experience in doing the job and not necessarily for their people skills.
This course is designed for newly promoted managers, supervisors and team leaders and will provide the foundation knowledge for successful management of teams and individuals.
Please contact me for further information.
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From Quantum HR Solutions
Train The Trainers Workshop
... professional trainers to non-trainers, such as managers, team leaders and technical workers.
Our Train-the-Trainer programme provides novice and seasoned training professionals with the necessary knowledge and skill foundation to deliver effective training that transfers smoothly to the work environment. This program has been developed by the experienced trainers and NLP practitioners.
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From Williams & Company Communications, Inc.
Measurable Management Program



br> Measurable Management Training Program The Measurable Management Program is a revolutionary vehicle for translating good intentions into measurable outcomes while initiating change that is both sustainable and profitable. This proven program leads to measurable improvement of business performance resulting in cost savings, increased productivity, improved efficiencies, reduced waste, etc.
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From MedicoLogic
Medical Terminology in Insurance

...laims are made.
Supporting the Claims Handlers are the team leaders and managers, who are expected to be a point of referral for the more complicated or less frequent terms.
Incorrect advice or unfamiliar terminology poses a serious commercial risk and the potential to lessen customer satisfaction.
As with all MedicoLogic training, clients have the freedom to choose the content of any
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From Integrated Process Developers, Inc.
Fundamentals of Project Management Workshop

...
Project Managers /
Team Leaders
Team Leaders moving
into team leadership positions
Key Team Members
Functional Managers
Process and Performance
Improvement Team Members
Business Planning
Personnel
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Fundamentals of Project Management Workshop


...
Project Managers /
Team Leaders
Team Leaders moving
into team leadership positions
Key Team Members
Functional Managers
Process and Performance
Improvement Team Members
Business Planning
Personnel
more...
From Innova Training & Consulting, Inc.
Six Thinking Hats




Six Thinking Hats
Six Thinking Hats is a world-renowned course developed by Dr. Edward de Bono that will eliminate unproductive meetings and help individuals organize and maximize their thinking, making problem solving and decision making easier, faster and more effective. Six Thinking Hats teaches you to separate emotion from facts, the positive from the negative, and critical thinking from
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From Calyptus Consulting Group
Conflict Management

This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to
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From Alliance Training and Consulting, Inc.
Negotiation Skills at Work
Learn the skills necessary to successfully negotiate with persons outside of your control - such as team leaders, project managers, and those responsible for internal/external customer satisfaction. Learn the real meaning of a win/win solution.
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From Leisure Time Properties
Ultimate Customer Service
...ng Ultimate Customer ServiceFor Supervisors, Managers and Team Leaders
Providing ultimate customer service is not something that you just know. Ultimate customer service comes from knowledge and the knowledge to reproduce it.Many leaders have great customer service skills; however, they do not know how to pass this on to their staff and how to get their staff to give the same service. You will
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From Candace&Associates
ChangeWorks!





ChangeWorks! Taking Charge of Change
ChangeWorks! focuses on individuals who must make changes happen, the team leaders, process managers, project managers, supervisors and managers charged with the responsibility of implementation. ChangeWorks! concentrates on enhancing a change agent s ability to guide people during times of transition reducing resistance and boosting productivity!
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Precision Decisions





PrecisionDecisions --Making the RIGHT choice at the RIGHT time
Decisions....decisions.....decisions! You make them every day. In fact, WHO you are today and WHERE you are today is the direct result of the decisions you've made until now. So just how good are you at making the BEST decisions? The QUALITY of your life is determined by the QUALITY of the decision you make -- and this program is
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From The Really Big Impact Company
Alignment of Purpose


...o communication and preparation for change.
Managers and Team Leaders; Leaders are coached individually and with their teams to roll-down the change process and acquire Performance Coaching Skills to ensure sustainability of change and performance improvement.
Your Organisation Will Learn
1.How to clarify Vision, Mission and Goals
2.How to get your team to buy-in to Change and Start to
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