Online Teams eLearning

MAKING CROSS-FUNCTIONAL TEAMS WORK MAKING CROSS-FUNCTIONAL TEAMS WORK  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...dentified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to determine if it has practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers  more...

Design of Experiments and Validation of Solutions in Six Sigma ...lin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams  more...

Confronting Difficult Employee Behavior ... who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your  more...

Becoming a Manager Leading and Communicating ...anagers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ... In the Analyze phase of the DMAIC methodology, Six Sigma teams analyze the underlying causes of issues that need to be addressed for the successful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their interrelationships in the process under study. It is rarely possible to study and analyze the full  more...

Tests for Variances and Proportions ...n the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are  more...

Nonstatistical Control Tools Maintaining Controls ...improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic nonstatistical control tools as well as tools for maintaining control  more...

Designing and Planning Experiments in Six Sigma ...Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the effects on the targeted response. If  more...

Conducting Experiments and Analyzing Results in Six Sigma ...Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs to be  more...

Forming Project Teams for Six Sigma ...Teams for Six Sigma ASQ Six Sigma Black Belt (SSBB) Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic  more...

Motivation and Communication in Six Sigma Teams ...Teams ASQ Six Sigma Black Belt (SSBB) Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its  more...

Managing Six Sigma Team Performance ...l spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the integrity of the project schedule by managing limited team time, Black Belts require the skills to  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...ovement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams,  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB) Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for  more...

Statistics and Probability in Six Sigma ... studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also  more...

Summarizing and Presenting Data in Six Sigma ...Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...n essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all this is meaningless if the  more...

Measuring Process Capability and Performance in Six Sigma ...ortant activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process performance (Pp), and process performance index (Ppk), to indicate the current state of a process and its sigma levels. This course will examine the key concepts of process capability and performance, and  more...

Six Sigma Projects and Project Teams ...Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions.  more...

Effective Team Communication ... get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course, you'll learn the importance of fostering a team environment that  more...

Launching a Successful Team ...teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team  more...

Developing the Team and its Culture ...an have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early on during team formation. It offers methods used to encourage team participation and provides some key strategies used  more...

Managing Project Human Resources ...an have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to address and resolve personnel issues that could adversely affect the project. This course covers the Develop Project  more...

Core PMI Values and Ethical Standards ...versity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Building a Winning Sales Team ...teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information  more...

Using Business Tools to Manage Sales Teams ...Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and  more...

Motivating a Winning Sales Team ...attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their progress. You'll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to  more...

Communicating in Sales Teams ...Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed  more...

Team Dynamics ... Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is  more...

Six Sigma Projects and the Black Belt Role ...e improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ... need to be considered simultaneously. As such, Six Sigma teams often use advanced multivariate tools to manage this type of data. Data can also be of an attribute nature, for which Six Sigma teams use a different set of data analysis tools for analyzing and interpreting this type of data. This course deals with the tools used in Six Sigma for multivariate analysis and attribute data analysis.  more...

Basics of Six Sigma Projects and Teams ...Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to  more...

Motivating and Optimizing Performance ...teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader  more...

The Voice of Leadership Effective Leadership Communication Strategies The Voice of Leadership: Effective Leadership Communication Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity,  more...

OVERVIEW OF SAP FOR PROJECT TEAMS OVERVIEW OF SAP FOR PROJECT TEAMS SAP  more...

Monitoring Backups Recovery in Windows Server 2008 ...ement benefits for AD DS administrators, AD DS management teams, and security update planners. The AD provides various tools that help manage and control Windows Server 2008. This course discusses the use of Network Monitor, Task Manager, Event Viewer, Windows System Resource Manager, and the Resultant Set of Policy (RSoP), and demonstrates monitoring Active Directory. It also explores offline  more...

VMware Workstation 7 Managing Virtual Machines VMware Workstation 7: Managing Virtual Machines VMware This course explores the features and tasks involved in administering VMware Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the  more...

Managing Experienced Managers ...goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In particular, you'll learn how to develop their competencies and  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Agile Programming Testing ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code, and pair-programming. In this course you will be introduced to agile team practices  more...

Managing Agile Software Development ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the principles of agile  more...

Introducing Agile Software Development ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. A range of agile methodologies have emerged. All embrace the general  more...

Planning an Agile Software Development Project ...promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the practices of agile  more...

Dealing With Conflict ...teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when  more...

Managing Internal Dynamics in a Cross-Functional Team ...am One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing its great potential. This course explains how to  more...

Fundamentals of Organizational Behavior for the Individual ...dual Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve  more...

Cross-Functional Team Fundamentals ...Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Key Strategies for Managing Cross Functional Teams ...Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course  more...

Protecting and Sharing Excel 2007 Workbooks ...cel 2007 Workbooks Microsoft In many organizations, teams and individuals require frequent and possibly simultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...ffices are no longer confined to a room or a building and teams often comprise members in different countries, working in different time zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office Communicator 2007 applications. Groove brings small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs for  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 ...growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store typed text, handwritten notes, pictures, sketches, audio, and web research in one location. Notepads can be shared among team members so that everyone can store, share, and contribute information in an organized way. Changes to notepad  more...

Initiating Projects with Project Server 2007 ...ion and the toolset best suited to keep project managers, teams, and stakeholders updated with the latest multi-project information. This course introduces some of the features and processes of Project Server 2007, including implementing a collaborative Microsoft Office Enterprise Project Management (EPM) solution, and working with Project Web Access. This course is one of a series in the  more...

Managing Virtual Teams ...Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Managing Resource Capacity in Project Server 2007 ... resources available to both project managers and project teams, and the management tools used to ensure the most efficient use of these resources using Microsoft Office Project Server 2007. This course also describes how to plan cost management and risk management for a project. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Solving Problems as a Team ... of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking  more...

Lean Manufacturing Personal Training Library ...problem-solving process (or Global 8-D as Ford calls it), teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of  more...

Comprehensive Leadership Training ...s a well known fact that effective leaders make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates  more...

QuickBooks Pro 2005 ...ds of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. After completing all three course levels, you will have gained a well-rounded  more...

QuickBooks Pro 2006 ...ds of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. Enroll today in this course to start your learning. Frequently Asked Questions How  more...

Team Management - Enabling Teams ...dge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members? capacity to achieve. Your expert-led training is presented by Rick James. Rick James has worked in  more...

Team Management - Leading Teams ...edge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. Your expert-led training is presented by Rick James. Rick  more...

Team Management - Team Participation ...teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course  more...

Teams Management - Managing Team Conflict ...nd and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. Your expert-led training  more...

Teams That Work ...ch you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and  more...

Build Your Own BIZ - Teamwork ...ll help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams  more...

Leadership and Teamwork ...p qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...front of the computer and forms to help you work in green teams. It will provide you with exercise, activities and forms to help you work on your own or with your green team. Course Purpose You will learn practical methods to transform your business operations, office, or your entire facility into a sustainable organization. Topics covered include how to embrace green practices by cutting  more...

Making Cross-generational Teams Work ...Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

Cross-generational Workers in the 21st Century This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Team Conflict The Seeds of Dissent ...Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's  more...

Analyzing Workplace War Zones ...rthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this course you'll have  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Managing Organization Conflict ...will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a  more...

Team Feedback A Guide ...ompanies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is  more...

Emotional Intelligence and Teamwork Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Sales Management Motivating Sales Teams to Win ...Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you  more...

Visual InterDev 6 0 Planning a Web Application ...n scenario. Match the roles in the Web site development teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client  more...

Visual InterDev 6 0 Planning a Web Application ...n scenario. Match the roles in the Web site development teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client  more...

Quality Management Business Process Improvement ...aroline and Linda in how to establish process improvement teams. Unit 2: Developing a Path for Change (0.5 - 1 hour) Identify the qualifications needed in a process manager. Identify the responsibilities of a process manager. Identify the steps for establishing a process improvement team. Identify  more...

PowerPoint XP Curriculum ...ronment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later operating system(s). Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

PowerPoint XP Proficient User ...ronment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later operating system(s). Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Sales Management Series The Sales Management Series includes the following courses: Sales Management: Building a Championship Sales Team Sales Management: Leading a Sales Team Sales Management: Motivating Sales Teams to Win To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

EnjoySAP Features Functions ...ed to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, French Total Learning Time 3 to 4 hours  more...

EnjoySAP What s New in Release 4 6 ...ed to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 hours 13472  more...

SAP R 3 Variant Configuration Master Data ..., and Production; Project managers and members of project teams from Development, Design, Sales and Distribution, and Production; Organizers and employees from IT; Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. Prerequisites for this course would include: SAP R/3 Fundamentals, Working with R/3, SAP  more...

SAP R 3 Variant Configuration Config Scenario ..., and Production. Project managers and members of project teams from Development, Design, Sales and Distribution, and Production. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Variant Configuration from Purchasing, Materials Planning, and Controlling. The following courses provide the education and training which will ensure most productive  more...

mySAP com - Overview ... learn how to use the R/3 System , and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13740 Objectives Unit 1: mySAP.com Basics 1.5 - 2 hours o Overview: - Why  more...

SAP R 3 v4 6 Purchaser ...R/3 System, Procurement employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options American English, German  more...

SAP R 3 v4 6 Shipping Employee ... Clerks, and other shipping employees, Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK  more...

SAP R 3 v4 6 AR Accountant ..., with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4.5 to 6 hours 13831 Objectives Unit 1: Getting  more...

SAP R 3 v4 6 AP Accountant ...s with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 4.5 to 6 hours 13832 Objectives Unit 1:  more...

SAP R 3 v4 6 Financial Accountant ...m, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 13833 Objectives Unit 1: Getting  more...

SAP R 3 v4 6 Cost Center Accountant ...R/3 system, controlling employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English Total Learning Time 4 to 6 hours 13834  more...

SAP R 3 v4 6 SD Custromer Service Representative ...tatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English Total Learning Time 4 to 6 hours 13835  more...

Customer Relationship Management CRM ...s who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, German Total Learning Time 3 to 4 hours  more...

SAP R 3 Business Info Warehouse BW - Config Overview ...se SAP Business Information Warehouse, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours  more...

SAP R 3 Business Info Warehouse BW - Config Advanced ...AP Business Information Warehouse, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours 13998 Objectives Unit 1: Data Extraction 2 - 3 hours o OLTP  more...

SAP Strategic Enterprise Management SEM ...e SAP Strategic Enterprise Management, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours  more...

SAP Advanced Planner Optimizer APO Overview ... need to learn how to use SAP APO, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours 14000 Objectives Unit 1: Supply Chain Management and SAP APO 2  more...

mySAP com Workplace Overview ...rn how to use mySAP.com Workplace, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 5 to 6 hours 14001 Objectives Unit 1:  more...

ABAP Objects 6 10 Overview ...g in an SAP environment, as well as at members of project teams working in the concept phase. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English, German Total Learning Time 3 to 4  more...

Creativity Innovation Promoting Team Creativity ...ers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...te course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting. Simulation Overview: In this simulation, you will be meeting with Bruce  more...

Communicating w Difficult People Handling Difficult Co-Workers ...er to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of enthusiasm and initiative. You are also required to share the responsibility for supervising the employees, but you feel that she doesn't hold up her end of the partnership. When you meet to solve problems or work on joint projects, she hesitates to contribute her  more...

Business Problem Solving Problem Solving Teams ...Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting,  more...

Goal Setting Organizational Goal Setting ...onal Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and implement an action plan.  more...

Delegation Monitoring Evaluating Results ...and in turn icrease his/her own visibility as well as the teams visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Reviewing Delegates (0.5 - 1 hour) Identify guidelines for giving  more...

Employee Performance Providing Feedback ....5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the process for providing constructive feedback. Monitor an individual's performance. Document the feedback you provide. Simulation  more...

Facilitation The Facilitation Process ...To Apply strategies to help teams move from divergent to convergent thinking. Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and  more...

Facilitation Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To  more...

Managing Generations in the Workplace Generations Working Together ...on, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences between the generations. Identify behaviors to  more...

Managing Change Overcoming Change Obstacles ...so covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees. Identify the  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...s of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning for logistics including crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications.  more...

Project Management Essentials Controlling Closing a Project ...ways to control change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and  more...

Project Leadership Leading the Project Team ...les, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To Identify the characteristics of successful project managers. Identify ways to prioritize activities within a project.  more...

Team Management High Performance Teams ...Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set  more...

Team Leadership Developing A High Peformance Team ...ormance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To  more...

Team Leadership Promoting Your Team s Effectiveness ...ress as you launch this new venture. Unit 2: Motivating Teams (0.5 - 1 hour) Identify causes that can make teams ineffective. Follow guidelines to overcome a team's ineffectiveness. Follow steps to empower team members. Identify examples of rewards depending on the type of reward.  more...

Team Conflict Working in Diversified Teams ...Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse  more...

Team Participation Teamwork Fundamentals ...lding and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that occur within a team. Identify your responsibilities as a team member. Set appropriate team goals.  more...

Team Participation Resolving Conflict in Teams ...Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict.  more...

Team Participation Decision Making in Teams ...Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently.  more...

Virtual Teams The Fundamentals ...Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To  more...

Virtual Teams Communicating Effectively ...Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Virtual Teams Participating in Virtual Meetings ...Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building  more...

Virtual Team Mgmt Developing Virtual Teams ...Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... can incorporate collaborative efforts into their virtual teams and what technology can assist these efforts. Learn To Identify seven functions of effective virtual team managers. Sequence the three steps for determining roles and responsibilities for members of a virtual team. Determine the type of  more...

Virtual Team Mgmt Coaching Virtual Team Members ...e, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the  more...

Project Teams Participating on a Project Team ...tion required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases of a project's life cycle  more...

Project Teams Applying Team Building Techniques ...ers who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Individual Communication (0.5 - 2 hours) Recognize the  more...

Project Teams Building a Project Team ...Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support cross-functional  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...Teams: Selecting Cross-Functional Team Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management relationship is  more...

Cross-Functional Teams Cross-Functional Team Development ...Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as evaluating and  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Virtual Teams Series The Virtual Teams Series includes the following courses: Virtual Teams: The Fundamentals Virtual Teams: Communicating Effectively Virtual Teams: Participating in Virtual Meetings To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Participation Series The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Conflict Series The Team Conflict Series includes the following courses: Team Conflict: Resolving Team Conflict Team Conflict: Working in Diversified Teams Team Conflict: Overcoming Conflict with Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Virtual Team Management Series The Virtual Team Management Series includes the following courses: Virtual Team Management: Developing Virtual Teams Virtual Team Management: Managing Virtual Team Relationships Virtual Team Management: Coaching Virtual Team Members To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Project Teams Series The Project Teams Series includes the following courses: Project Teams: Participating on a Project Team Project Teams: Applying Team Building Techniques Project Teams: Building a Project Team To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 Service Management Master Data ...e middle management, project managers, members of project teams, organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0 (course 12272).  more...

SAP R 3 Service Management Scenarios ...iddle management. Project managers and members of project teams. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and Working with SAP R/3 (course 13033). Deployment Options  more...

SAP R 3 QM in Procurement ...to use the QM component of R/3 System; members of project teams (organizational and conceptual phases) for QM implementation. All employees working in this area. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American  more...

SAP R 3 QM Master Data Analysis ...to use the QM component of R/3 System; members of project teams (organizational and conceptual phases) for QM implementation. All employees working in this area. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English  more...

SAP R 3 Application Industry Solutions Case Study ...ed to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested in learning more about the concepts behind the R/3 System. There are no prerequisites required for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options  more...

Advanced Business Comm Guidelines for Effective Comm ...the problems that may occur in executive-level groups and teams. To identify the ways to troubleshoot group problems. To identify the guidelines you can use to conduct an executive-level meeting to enhance communication. To identify the steps in the writing process. To identify the types of transitions you can use to refine your message. Audience This course is aimed at any  more...

Frontline Leadership Knowledge in the Workplace ...t is being held to educate the Division's corporate sales teams on Icon's latest corporate software packages. The goal of the meeting is to give the sales teams enough information about the packages so they can efficiently promote the software systems to their clients. Unit 2: Encouraging Knowledge Exchange (0.5 - 1 hour) Identify ways for encouraging employees to  more...

Organizational Behavior Organizational Group Dynamics ...ehavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.  more...

Managing Generations in the Workplace Understanding the Generations ...al, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. Differentiate between the core values of Generation X and the e-Generation. Identify differences in value  more...

Project Leadership Overcoming Obstacles ...ership skills. To further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving a message. Unit 2: Conducting Meetings and Managing Decisions (0.5 - 1 hour) Sequence the steps for conducting a successful team meeting.  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Six Sigma Team Dynamics and Performance ...teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail.  more...

Defining and Mapping the Six Sigma Process ...way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details  more...

Project Leadership - Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Project Teams - Participating on a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Virtual Team Management - Developing Virtual Teams ...Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team  more...

Virtual Team Management - Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Stakeholder Interests and Cultural Diversity As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project  more...

Portfolio Management Process Groups ...s should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should consider when managing portfolios. This course  more...

Service Teams and Service Stars The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more  more...

Trends in Coaching ...s and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching.  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...