Online Tech eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for  more...

Introduction to Technical Writing for Industry ...technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process, and where the  more...

Advanced Technical Writing ...technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document organization and design, supplements, visuals, and research  more...

Introduction to SnagIt With Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program.  more...

Introduction to SnagIt Without Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program. For Beginners.  more...

A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way!  more...

FrameMaker I: Getting Your Feet Wet ... which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker Paragraph and Character Tags Templates Tables Graphics Anchored Frames The material for this course was created for Adobe FrameMaker 7.0  more...

FrameMaker II: Diving In Create books with multiple files; generate and format tables of contents and indexes; use cross-references, footnotes, variables, and conditional text; and convert documents to other formats, such as Adobe PDF and HTML. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an in-depth look at the core features of Adobe FrameMaker. This  more...

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...

Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9 Study of all phases of documentation project management, focusing on plans and models of publications management.  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Writing User Guides ...ow-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing  more...

Systems Requirements Analysis and Design Writing ...for systems analysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work  more...

So You Want to be a Technical Writer! ...technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the  more...

So You Want To Be A Medical Writer ...e range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical writers have either a degree in English or in a life science, but this is a generalization and exceptions abound. Increasingly, MDs and PhDs are opting for  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Mastering RoboHelp Office 2002 Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started  more...

Intermediate Technical Writing ...ghlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the documents you write for this course. These are much the same standards as  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Document Design and Usability ...technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and audience analysis,  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ... side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques used to create effective online  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was chosen. It is assumed the  more...

Certificate in Technical Writing For Current Technical Writers ...tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led, meaning  more...

Certificate in Technical Writing ...Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in  more...

Basic Internet Specialist Certificate ...istration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book, you will be automatically sent to a web page  more...

Adobe RoboHelp Workshop ...o do their work. Concurrent with the tutorials, you study techniques for task analysis and industry-standard format for writing style, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...evelop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during  more...

Graphics for Technical Writers Learn how to make "minor" changes in document illustrations or create illustrations for documents.  more...

Introduction to XML Learn the basics of XML programming.  more...

Creating a Business Execution Culture ...tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of  more...

SAP R 3 Supply Chain Management ...ny areas. They should also be confident users of their PC Technology, Windows (or other GUI environments in use at their location). A good foundation of knowledge of the logistic correlation within the company. Knowledge regarding the possibilities of a standard ERP system (Enterprise Resource Planning). If possible, first practical experiences within sections of the Supply Chain. Knowledge of  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...Trail feature. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...nage requests. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English  more...

Systems Analysis Using Client Server Model Part 2 Object Tech ...o plan for client server analysis and design using object technology. This course will cover an introduction to client server analysis and design, an introduction to object technology, how to use object technology in client server analysis, and how to use object technology in client server design. Learn To: o Identify characteristics of the Enterprise Model of information management. o  more...

Oracle e-Business 11i System Admin Fundamentals 3 ...k Test window. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English  more...

Oracle e-Business 11i System Admin Fundamentals 4 ...lidate values. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. After completing this course, the learner should be able to: - Create and  more...

Oracle e-Business 11i System Admin Fundamentals 5 ...workflow data. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. After completing this course, the learner should be able to: - Manage  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ...n the series continues teaching about advanced Web design technologies and concepts, including XML, HTTP servers, cookies, plug-ins, Java applets, databases and standards organizations. This course also teaches the final step in Web site design - publishing the site. Learn To • Identify the various Markup languages such as HTML, XML, and XHTML. • Identify the HTML limitations,  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...n Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...n Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...T. Audience The intended audience for this course are Technical Managers and System Analysts. Suggest learners have prerequisite knowledge of Microsoft Platforms and Windows 98, XML, COM+, and Distributed Networks. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.40 CEUs Language Options American  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...T. Audience The intended audience for this course are Technical Managers and System Analysts. Suggest learners have prerequisite knowledge of Microsoft Platforms and Windows 98, XML, COM+, and Distributed Networks. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.40 CEUs Language Options American  more...

Telephone Skills Handling Difficult Calls ...abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line  more...