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Technical Training Seminars and Classes
From Online Training Directory
Writing Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...
Writing Web Content (Master Class) on-line e-learning cbt (computer based) Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...
Technical Communication, an Introduction for Current Technical Writers, Editors & Designers on-line e-learning cbt (computer based)study at homecourseware ...technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for  more...
Technical Writing for the Medical Professional on-line e-learning cbt (computer based)study at homecourseware As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...
Team Management - Enabling Teams on-line e-learning cbt (computer based) ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...
Team Management - Leading Teams on-line e-learning cbt (computer based) ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...
Team Management - Team Participation on-line e-learning cbt (computer based) ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...
Teams Management - Managing Team Conflict on-line e-learning cbt (computer based) ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...
Beginning Webmastering Techniques( with site design/management focus ) on-line e-learning cbt (computer based)study at homecourseware ...Technical--HTML, DOM, CSS, UI design/layout database issues. Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have  more...
Certificate in Web Content Creation (Master Classes) on-line e-learning cbt (computer based)study at homecourseware A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...
Creating Popular Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a  more...
Introduction to Technical Writing for Industry on-line e-learning cbt (computer based)study at homecourseware ...technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process, and where the  more...
Advanced Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document organization and design, supplements, visuals, and research  more...
How to Become a Technical Writer on-line e-learning cbt (computer based)study at homecourseware You CAN Earn a Great Living as a Writer NOW!  more...
How to Become a Technical Writer on-line e-learning cbt (computer based)study at homecourseware You CAN Earn a Great Living as a Writer NOW!  more...
Introduction to CorelDRAW - Part II on-line e-learning cbt (computer based)study at homecourseware Continuation of Part I with emphasis on use of the effect functions, page set up, advanced text handling, and technical illustration tools.  more...
Introduction to SnagIt With Software on-line e-learning cbt (computer based)study at homecourseware This online course teaches you the various tips on the latest version of the SnagIt screen capture program.  more...
Introduction to SnagIt Without Software on-line e-learning cbt (computer based)study at homecourseware This online course teaches you the various tips on the latest version of the SnagIt screen capture program. For Beginners.  more...
A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued on-line e-learning cbt (computer based)study at homecourseware A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way!  more...
FrameMaker I: Getting Your Feet Wet on-line e-learning cbt (computer based)study at homecourseware ... which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker Paragraph and Character Tags Templates Tables Graphics Anchored Frames The material for this course was created for Adobe FrameMaker 7.0  more...
MCSE 2000 CD-ROM Library 8 CD s on-line e-learning cbt (computer based)study at homecoursewareSelf Directed CD-ROM training kit for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer)  more...
CCNA 2 0 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-line training package for IT professionals. Technical Training covers CCNA 2.0. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: CCNA 2.0 (Cisco Certified Network Associate)  more...
MCSE 2000 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-line training package for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer)  more...
MCSE 2000 CCNA 2 0 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-Line training package for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate)  more...
Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 on-line e-learning cbt (computer based)study at homecourseware Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...
Master s Specialist Workshop Information and Document Design Modules 4-6 on-line e-learning cbt (computer based)study at homecourseware Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...
Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9 on-line e-learning cbt (computer based)study at homecourseware Study of all phases of documentation project management, focusing on plans and models of publications management.  more...
Making Effective Screenshots: Saving Time, Increasing Impact on-line e-learning cbt (computer based) ...technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots  more...
Essential Spanish on-line e-learning cbt (computer based) Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...
Creating Popular Web Content (Master Class) on-line e-learning cbt (computer based) Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a  more...
Writing User Guides on-line e-learning cbt (computer based)study at homecourseware ...ow-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing  more...
Writing for Business Professionals on-line e-learning cbt (computer based) ...data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe?s certifications include: CTT Certified Technical Trainer, Cisco Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me  more...
Technical Communication Industry Certificate - Mastery Level on-line e-learning cbt (computer based) ...ience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option.  more...
Systems Requirements Analysis and Design Writing on-line e-learning cbt (computer based)study at homecourseware ...for systems analysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work  more...
So You Want to be a Technical Writer! on-line e-learning cbt (computer based)study at homecourseware ...technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the  more...
QuickBooks Pro 2008 on-line e-learning cbt (computer based) ...decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent  more...
Principles of Home Inspection: 100 Hour Professional Development Certificate on-line e-learning cbt (computer based) ...eir existing knowledge. With clear descriptions, detailed technical illustrations, and useful summaries of products, this course is the most exhaustive distance training available. Created by Carson Dunlop & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and  more...
Oracle 10g OCA on-line e-learning cbt (computer based) ...technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more  more...
Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...
MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) on-line e-learning cbt (computer based)study at homecourseware ...Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate) This is a comprehensive set of multimedia training courses designed to  more...
Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led on-line e-learning cbt (computer based) ...concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a  more...
Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed on-line e-learning cbt (computer based) ...concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a  more...
Intermediate Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...ghlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the documents you write for this course. These are much the same standards as  more...
HTML 4 on-line e-learning cbt (computer based) ...TIA Network+ certification. In 2002, Robb co-founded Nebo Technical Institute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the  more...
Document Design and Usability on-line e-learning cbt (computer based)study at homecourseware ...technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and audience analysis,  more...
Customer Service Certificate on-line e-learning cbt (computer based) This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...
CSS on-line e-learning cbt (computer based) ...TIA Network+ certification. In 2002, Robb co-founded Nebo Technical Institute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the  more...
Creating Outstanding Online Help: Principals and Practice (Software Industry) on-line e-learning cbt (computer based)study at homecourseware ... side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques used to create effective online  more...
Creating Outstanding Online Help: A Self-Directed Study (Software Industry) on-line e-learning cbt (computer based)study at homecourseware ...Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was chosen. It is assumed the  more...
Certificate in Technical Writing For Current Technical Writers on-line e-learning cbt (computer based)study at homecourseware ...ent tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led,  more...
Certificate in Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in  more...
Adobe PhotoShop CS on-line e-learning cbt (computer based) ...nted by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your  more...
Adobe PhotoShop CS to CS2 Upgrade on-line e-learning cbt (computer based) ...nted by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your  more...
Adobe RoboHelp Workshop on-line e-learning cbt (computer based) ... two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on how to get a copy of the PDF or help file. Webber, Granor. Is the Help Helpful?: How to Create Online Help That Meets Your Users'  more...
Advanced Certificate in Technical Writing on-line e-learning cbt (computer based) ... to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months. Advanced Certificate in  more...
A Workshop Approach to Mastering RoboHelp Office (Latest Release) on-line e-learning cbt (computer based)study at homecourseware Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help  more...
911 OPERATOR TDD TRAINING on-line e-learning cbt (computer based) According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...
QuickBooks Pro 2007 on-line e-learning cbt (computer based)study at homecourseware ...decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent  more...
Dreamweaver MX 2004 on-line e-learning cbt (computer based) ...S. Army, Roche Pharmaceuticals, the training staff of ITT Technical Institute, and countless others. Since 1988, he has been involved in desktop publishing and computer graphics. His experience from presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can understand.  more...
CompTia A+ Essentials and A+ Specialist Certification Training Courses on-line e-learning cbt (computer based) ...TIA's A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and  more...
Basics of Organizational Communication on-line e-learning cbt (computer based) ...data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe?s certifications include: CTT Certified Technical Trainer, Cisco Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me  more...
Adobe InDesign CS3: Essentials on-line e-learning cbt (computer based) ...ness. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options available. In Part 2 you'll learn how to insert Photoshop, Illustrator and PDF files into your work and how to  more...
Adobe CS3 Web Design: Workflow on-line e-learning cbt (computer based) Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...
Graphics for Technical Writers on-line e-learning cbt (computer based)study at homecourseware Learn how to make "minor" changes in document illustrations or create illustrations for documents.  more...
Introduction to XML on-line e-learning cbt (computer based)study at homecourseware Learn the basics of XML programming.  more...
Mastering Cold Calls on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...
Certified Help Desk Professional Online on-line e-learning cbt (computer based)study at homecourseware This online course is a practical alternative for busy customer support professionals.  more...
From 123-CBT Computer Based Training
Management Development for Technical Professionals on-line e-learning cbt (computer based) ...u make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills  more...
Communication Skills for Successful Management on-line e-learning cbt (computer based) ...is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal communication, listening,  more...
Process Management Skills on-line e-learning cbt (computer based) Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...
Leadership Development for Technical Professionals on-line e-learning cbt (computer based) ...r an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and  more...
Strategies for Transitioning into Management on-line e-learning cbt (computer based) ...technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically,  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...
Understanding Technical Professionals on-line e-learning cbt (computer based) ...technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management  more...
Attracting Motivating and Retaining Technical Professionals on-line e-learning cbt (computer based) ...technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of  more...
Models for Managing Technical Professionals on-line e-learning cbt (computer based) ...technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways  more...
Developing Career Plans for Your Technical Professionals on-line e-learning cbt (computer based) ...hy should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as  more...
The Contact Center and the Technical Support Agent on-line e-learning cbt (computer based) ... customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact  more...
Technical Support Essentials on-line e-learning cbt (computer based) ...technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the  more...
Inbound Call Center Technology on-line e-learning cbt (computer based) Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...
Managing Challenges in Customer Service on-line e-learning cbt (computer based) During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...
Internal Consulting Skills on-line e-learning cbt (computer based) ... Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact,  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...
Using Data as a Technical Professional Consultant on-line e-learning cbt (computer based) ...technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...
Resistance and Technical Professional Consultants on-line e-learning cbt (computer based) ...technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance  more...
Emotional Intelligence in the Workplace on-line e-learning cbt (computer based) ...u think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course  more...
Emotional Intelligence and Teamwork on-line e-learning cbt (computer based) ...e class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed  more...
Program Life Cycle and Organization on-line e-learning cbt (computer based) Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course  more...
Technical Management on-line e-learning cbt (computer based) To provide an overview of technical management  more...
Troubleshooting Windows Vista Deployments on-line e-learning cbt (computer based) ... correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In addition, it explores troubleshooting operating system services using Event  more...
Managing as Project Champion on-line e-learning cbt (computer based) ... to be a project champion. This is not a course about the technical skills associated with project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those involved in an important development effort? You must be equipped to teach, support, let go, and get out of the way You must also be a skillful negotiator,  more...
Oracle SQL PL SQL Using Procedure Builder Curriculum on-line e-learning cbt (computer based)cd rom ...opers, database administrators, designer/ developers, and technical support professionals. Prior to taking this curriculum, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This curriculum will help candidates prepare for test 1Z0-001,  more...
Linux Technology Overview Part 2 Features for Users on-line e-learning cbt (computer based)cd rom ...e it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To • Identify the different Linux graphical user interfaces (GUIs) and shells. • Identify the characteristics of the GNOME login  more...
Linux Technology Overview Part 1 Technical Business Considerations on-line e-learning cbt (computer based)cd rom ...entify the business applications of Linux. Audience Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...
Linux Technology Overview Curriculum on-line e-learning cbt (computer based)cd rom ...tailed information about how to use Linux, it teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. This curriculum consists of two Skill Builder courses: Course 13611 Linux Technology Overview Part 1: Technical and Business Considerations Course 13612  more...
Directory Technologies Part 3 Active Directory Integrating Technologies on-line e-learning cbt (computer based)cd rom ...Audience The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first two parts of this series (82711-82712).  more...
Directory Technologies Part 2 NDS eDirectory on-line e-learning cbt (computer based)cd rom ...Audience The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first part of this series (82711). Content  more...
Directory Technologies Part 1 Directory Server Model on-line e-learning cbt (computer based)cd rom ... Audience The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Deployment Options Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...
NDS 8 0 Advanced Tools Diagnostics Part 3 on-line e-learning cbt (computer based)cd rom ...The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel  more...
NDS 8 0 Advanced Tools Diagnostics Part 2 on-line e-learning cbt (computer based)cd rom ...The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel  more...
NDS 8 0 Advanced Tools Diagnostics Part 1 on-line e-learning cbt (computer based)cd rom ...The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel  more...
NDS 8 0 Advanced Tools Diagnostics Curriculum on-line e-learning cbt (computer based)cd rom ...intended audience for this curriculum includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This curriculum is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel  more...
Oracle9i Peformance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...udience for this course includes Database Administrators, Technical Support Professionals, and System Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Portuguese, Spanish Total Learning Time 6 to 8 hours 64332 Objectives Unit 1: SQL Statement Tuning 1 - 2 hours  more...
Oracle9i Database Admin Recover Databases on-line e-learning cbt (computer based)cd rom ... course include Database Administrators, IT managers, and technical professionals. There are no required prerequisites. Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 64322 Objectives Unit 1: Oracle Recovery Methods 2 hours • Identify the  more...
Oracle9i Database Admin Perform Database Backups on-line e-learning cbt (computer based)cd rom ... course include Database administrators, IT managers, and technical professionals. There are no prerequisites for this course. Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 64321 Objectives Unit 1: Oracle Backup Architecture 1 - 2 hours •  more...
Oracle9i Database Admin Manage Security on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...
Oracle9i Database Admin Manage Data Storage on-line e-learning cbt (computer based)cd rom ...ators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...
Oracle9i Database Admin Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...ators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...
Oracle9i Database Admin Create a Database on-line e-learning cbt (computer based)cd rom Course Overview The Oracle9i Database Administration: Create a Database course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to  more...
Oracle9i Database Admin Manage an Instance on-line e-learning cbt (computer based)cd rom ...ators, System administrators, Network administrators, and Technical support professionals. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming (61115).  more...
Oracle9i SQL Data Retrieval Techniques on-line e-learning cbt (computer based)cd rom ... includes database administrators, designers, developers, technical support professionals, and application developers. This course will help students prepare for the Oracle9i DBA certification, and is mapped to Exam 1Z0-007. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German,  more...
Visio 2000 on-line e-learning cbt (computer based)cd rom Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...
IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...
IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...
IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...
IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...
SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks on-line e-learning cbt (computer based)cd rom ...ourse includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Learners are expected to have experience with using the Microsoft Windows 2000 operating system. Learners are also expected to have an  more...
SQL Server 2000 Design Implement Databases Part 4 Managing Indexes on-line e-learning cbt (computer based)cd rom ...ourse includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL  more...
SQL Server 2000 Design Implement Databases Part 3 Managing Objects on-line e-learning cbt (computer based)cd rom ...ourse includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL  more...
SQL Server 2000 Design Implement Databases Part 2 Managing Data on-line e-learning cbt (computer based)cd rom ...ourse includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL  more...
SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server on-line e-learning cbt (computer based)cd rom ...ourse includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system. Students are also expected to understand database  more...
Oracle PL SQL Database Programming on-line e-learning cbt (computer based)cd rom ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL *Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL *Plus: DML and DDL (course 61112), Oracle PL/SQL: Basics (course 61113) and Oracle PL/SQL:  more...
Oracle PL SQL Procedures Functions Packages on-line e-learning cbt (computer based)cd rom ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...
UNIX--Part 2 Advanced Topics for Users on-line e-learning cbt (computer based)cd rom ... series of courses are End Users, Application Developers, Technical Managers, System Analysts, System Administrators, Software Engineers, Database Administrators, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements  more...
UNIX--Part 1 User Fundamentals on-line e-learning cbt (computer based)cd rom ...ceptual A udience End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify the standards relating to UNIX.  more...
Cisco Internetwork Troubleshooting Part 2 on-line e-learning cbt (computer based)cd rom .... Identify guidelines for preparing for a Cisco Systems Technical Assistance Center (TAC) call. Audience: This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take this  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 2 on-line e-learning cbt (computer based)cd rom ...t audiences for this course are System Administrators and Technical Managers. In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ... In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ... In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000  more...
Windows 2000 Designing a Network Infrastructure--Part 4 Implementation on-line e-learning cbt (computer based)cd rom ...tworks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network to the Internet with Proxy Server will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service  more...
Windows 2000 Designing a Network Infrastructure--Part 4 Implementation on-line e-learning cbt (computer based)cd rom ...tworks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network to the Internet with Proxy Server will be presented. Learn To: o Identify and analyze appropriate strategies for managing and optimizing the DHCP service  more...
Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure on-line e-learning cbt (computer based)cd rom ...he impact of Active Directory on the existing and planned technical environment. Identify the considerations involved in designing a naming strategy. Identify the considerations involved in designing a domain hierarchy in Active Directory. Identify the delegation considerations involved in Active Directory design. Identify the design considerations involved in planning site topology.  more...
Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology on-line e-learning cbt (computer based)cd rom ... for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory environment. Identify the factors affecting replication in an Active Directory structure. C ontent Emphasis Informational A udience The intended audience for this series of courses is the general  more...
Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology on-line e-learning cbt (computer based)cd rom ... for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory environment. Identify the factors affecting replication in an Active Directory structure. C ontent Emphasis Informational A udience The intended audience for this series of courses is the general  more...
Designing Cisco Internetwork Solutions Part 2 on-line e-learning cbt (computer based)cd rom ... Identify considerations for determining application and technical requirements in a Wide Area Network (WAN). Identify considerations for evaluating cost-effectiveness of a Wide Area Network (WAN) design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional)  more...
Oracle8i Network Administration Net8 Additional Config Troubleshooting on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part in this series, Oracle8i Network Administration: Net8 Architecture and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database  more...
Oracle8i Network Administration Net8 Architecture Strategy on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8  more...
Oracle8i Backup and Recovery Troubleshooting Recovery on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Backup and Recovery: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3,  more...
Oracle8i Backup and Recovery Strategies Backups on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course  more...
Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331) and Oracle8i Performance Tuning: Managing Memory and Disk I/O (63332). This course will help candidates  more...
Oracle8i Performance Tuning Managing Memory Disk I O on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam  more...
Oracle8i Performance Tuning Architecture Strategy on-line e-learning cbt (computer based)cd rom ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and experience using Oracle Enterprise Manager (OEM). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024.  more...
Oracle8i Database Admin Manage Security on-line e-learning cbt (computer based)cd rom ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...
Oracle8i Database Admin Manage Data Storage on-line e-learning cbt (computer based)cd rom ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...
Oracle8i Database Admin Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...
Oracle8i Database Admin Create Databases on-line e-learning cbt (computer based)cd rom ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311). This course will  more...
Oracle8i Database Admin Manage an Instance on-line e-learning cbt (computer based)cd rom ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113). This course will help candidates prepare for the Oracle8i Certified DBA  more...
TCP IP Internetworking on Windows NT 4 0 Curriculum on-line e-learning cbt (computer based)cd rom ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688 Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Internetworking Microsoft  more...
Wndows NT Server 4 0 Enterprise Curriculum on-line e-learning cbt (computer based)cd rom ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 689 Supporting Windows NT 4.0 Enterprise C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Implementing and Supporting Microsoft Windows NT  more...
Windows NT 4 0 Core Technologies Support Curriculum on-line e-learning cbt (computer based)cd rom ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 922 Supporting Microsoft Windows NT 4.0 Core Technologies C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Implementing and Supporting  more...
Oracle Database 10g Administration Workshop II Part 3 on-line e-learning cbt (computer based)cd rom ...Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Flashback Technology Identify features of Flashback technology. Identify features of Flashback Database. Sequence the steps for  more...
Oracle Database 10g Administration Workshop II Part 4 on-line e-learning cbt (computer based)cd rom ...Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: ASM and Materialized Views Identify features of Automatic Storage Management (ASM). Identify features of Automatic Storage Management  more...
Windows 2000 Planning Implementing Active Directories Curriculum on-line e-learning cbt (computer based)cd rom ...includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories – Part 3 MS Windows 2000 Planning & Implementing Active  more...
Building an E-Commerce Business Case on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Building Online Revenues (1 - 2 hours)  more...
E-Commerce Security on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Chinese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Security Firewalls (1 - 2 hours) Identify  more...
Windows NT 4 0 Administration Curriculum on-line e-learning cbt (computer based)cd rom ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE certification. Course Contents Course Series: Administering Microsoft Windows NT 4.0 Course Series  more...
Windows NT 4 0 Administration Curriculum on-line e-learning cbt (computer based)cd rom ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE certification. Course Contents Course Series: Administering Microsoft Windows NT 4.0 Course Series  more...
Oracle Reports R6 Control Reports on-line e-learning cbt (computer based)cd rom ...elopers, Database Administrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...
Oracle Reports R6 Enhance Reports on-line e-learning cbt (computer based)cd rom ...velopers, DatabaseAdministrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...
Oracle Reports R6 Report Fundamentals on-line e-learning cbt (computer based)cd rom ...A udience Application Developers, Designer/Developer, Technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...
Oracle Form Builder R6 Including Reusable Oracle Components on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle Form Builder R6 Controlling the User Interface Programmatically on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle Form Builder R6 Project Builder and Menu Modules on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle Form Builder R6 Writing and Debugging Code on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle Form Builder R6 Enhancing the User Interface on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle Form Builder R6 Forms Fundamentals on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention on-line e-learning cbt (computer based)cd rom ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the  more...
Oracle8 Performance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the  more...
Oracle8 Performance Tuning Strategies and Techniques on-line e-learning cbt (computer based)cd rom ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database and have experience using Oracle Enterprise Manager (OEM), or have taken the Oracle8 Database Administration series (courses 61311-61315). T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
Oracle8 Network Administration Net8 Configuration and Troubleshooting on-line e-learning cbt (computer based)cd rom ...ience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. Also, the first part of this series, course 61326, should have been taken. T otal Learning Time 6 - 8  more...
Oracle8 Network Administration Net8 Architecture Configuration on-line e-learning cbt (computer based)cd rom ...ience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview Duration: 2 - 3 Hour(s)  more...
Oracle8 Backup and Recovery - Troubleshooting and Recovery on-line e-learning cbt (computer based)cd rom ...ience Network Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series,  more...
Oracle8 Backup and Recovery - Strategies and Backups on-line e-learning cbt (computer based)cd rom ...ience Network Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series,  more...
Oracle8 Database Administration - Manage Security on-line e-learning cbt (computer based)cd rom ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112, 60113, and 60114. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and  more...
Oracle8 Database Administration - Manage Data on-line e-learning cbt (computer based)cd rom ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first three parts of the Oracle8 Database Administration series, courses 61311, 61312, and 61313. T  more...
Oracle8 Database Administration - Manage Storage Structures on-line e-learning cbt (computer based)cd rom ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle8 Database Administration series, courses 61311 and 61312. T otal  more...
Oracle8 Database Administration - Create Databases on-line e-learning cbt (computer based)cd rom ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle8 Database Administration series, course 61311. T otal Learning Time 6 - 8  more...
Oracle8 Database Administration - Manage an Instance on-line e-learning cbt (computer based)cd rom ...rators, system administrators, network administrators and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the tasks  more...
Oracle Report Builder Controlling Reports on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal  more...
Oracle Report Builder Enhancing Reports on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first part in this series, course 61221. T otal Learning Time  more...
Oracle Report Builder Report Fundamentals on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5  more...
Oracle Form Builder Including Reusable Oracle Components on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first five parts of the Oracle Form Builder series, courses 61211, 61212, 61213, 61214 and 61215. T  more...
Oracle Form Builder Handling Multiple Object Relationships on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal  more...
Oracle Form Builder Managing Module Types on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition participants should have taken the first three parts of the Oracle Form Builder series, courses 61211, 61212, and 61213. T otal Learning  more...
Oracle Form Builder Writing and Debugging Code on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle Form Builder series, courses 61211 and 61212. T otal Learning Time 7  more...
Oracle Form Builder Enhancing the User Interface on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle Form Builder series: Course 61211, Oracle Form Builder: Forms Fundamentals. T  more...
E-Commerce Implementation Issues on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Scale of Implementation (3 hours) Identify Web site  more...
Evaluating E-Commerce Options on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. This course will therefore assist learners in evaluating the relevance of e-commerce to their business goals. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English  more...
Introduction to E-Commerce on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian Portuguese, US English Total Learning Time: 7 hours Objectives: Unit 1: Introduction to E-Commerce (2 hours) Identify the  more...
Oracle Workflow 11i10 Business Event System Subscriptions on-line e-learning cbt (computer based)cd rom ...ps. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Events, Subscriptions, and Activities Identify features of  more...
Oracle Workflow 11i10 Interacting with Processes Notifications on-line e-learning cbt (computer based)cd rom ...or. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Processes and Notifications Identify options for  more...
Oracle Workflow 11i10 Workflow APIs Procedures Error Handling on-line e-learning cbt (computer based)cd rom ...es. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Engine Identify features of the Workflow Engine.  more...
Oracle Workflow 11i10 Configuring Oracle Workflow Components on-line e-learning cbt (computer based)cd rom ...rs. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the mandatory steps for  more...
Oracle Workflow 11i10 Managing Customizing Workflow Processes on-line e-learning cbt (computer based)cd rom ...pe. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Advanced Features Identify features of  more...
NetWare 5 0 User Fundamentals on-line e-learning cbt (computer based)cd rom ...onnected to a NetWare 5.0 network. Send a request to the technical support personnel by using the Help Requester. Unit 3: Network Printing Duration: 2 Hour(s) Distinguish between the characteristics of public access printers and controlled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using NetWare  more...
SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 on-line e-learning cbt (computer based)cd rom ...eratives for implementing a data warehouse. Identify the technical imperatives for implementing a data warehouse. Match the categories under which data warehousing components can be placed with their uses. Identify the source data systems in a given situation. Identify the tasks performed in the data staging area. Identify the features of a data warehouse database. Identify the contents  more...
Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1 on-line e-learning cbt (computer based)cd rom ...ing an enterprise application according to a given set of technical needs. Install Visual Basic 6.0 Enterprise Edition. Unit 2: Interfaces Duration: 2 - 3 Hour(s) Identify the functionality provided by the various attributes of an interface. Identify the conditions to be met by the client and the server when using interfaces. Identify the IUnknown function that is called in a  more...
Microsoft Visio 2003 Expert User on-line e-learning cbt (computer based)cd rom ...r skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.30 CEUs  more...
Sales Skills Effectively Closing a Sale on-line e-learning cbt (computer based)cd rom In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ...rs. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify the  more...
Oracle Workflow 11i10 Communications Function Activities on-line e-learning cbt (computer based)cd rom ...er. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Systems and Agents Identify features of systems. Identify  more...
Oracle 11i10 System Admin DBA Activities on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Application DBA Duties Identify the steps for assigning resource  more...
Oracle Workflow 11i10 Components Planning Workflow Processes on-line e-learning cbt (computer based)cd rom ...em. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Introduction to Oracle Workflow Identify benefits of Oracle  more...
Oracle Workflow 11i10 Developing Processes on-line e-learning cbt (computer based)cd rom ...ty. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Process Identify guidelines for  more...
Oracle 11i10 System Admin Workflow Applications Manager on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the mandatory steps for  more...
Oracle 11i10 System Admin Application Function Data Security on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Introducing Oracle Applications Security Identify features of  more...
Oracle 11i10 System Admin User Management Resource Auditing on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.75 hours Objectives: Unit 1: Oracle User Management Identify privileges of different types  more...
Oracle 11i10 System Admin Concurrent Management Profile Options on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Managing Concurrent Programs and Reports Identify features of  more...
Oracle 11i10 System Admin Printer Management Form Personalization on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Introduction to Printer Management Identify features of print  more...
Oracle 11i10 System Admin Personalization Workflow Components on-line e-learning cbt (computer based)cd rom ... Audience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Personalizing OA Framework Pages Identify features of  more...
Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure on-line e-learning cbt (computer based)cd rom ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Logical Models Duration: 2 - 3 Hour(s) Identify the guidelines for selecting a single domain. Identify the guidelines for selecting a domain tree.  more...
Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure on-line e-learning cbt (computer based)cd rom ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Physical Topology Duration: 2 - 3 Hour(s) Identify the features of the replication process in Active Directory. Identify the features of Active Directory  more...
Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin on-line e-learning cbt (computer based)cd rom ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Group Policy Implementation Duration: 1 - 2 Hour(s) Identify the types of Group Policy settings that can be configured. Identify the components of Group Policy  more...
Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation on-line e-learning cbt (computer based)cd rom ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Installation Services (RIS) Duration: 2 - 3 Hour(s) Identify the benefits of configuration management. Identify the features of configuration management.  more...
Oracle Database 10g Adminsitration Workshop I Part 3 on-line e-learning cbt (computer based)cd rom ...Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Working with Databases Identify security practices and principles that are implemented in Oracle Database 10g. Identify advantages of  more...
Oracle Database 10g SQL Fundamentals I Part 2 on-line e-learning cbt (computer based)cd rom ... this course includes PL/SQL Developers, System Analysts, Technical Consultants, Forms Developers, Portal Developers, and Database Administrators. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: DML and Schema Objects Identify the code for using the INSERT statement. Identify the code for using the UPDATE  more...
Oracle Database 10g PL SQL Fundamentals Part 1 on-line e-learning cbt (computer based)cd rom ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Programming with PL/SQL Identify features of PL/SQL. Identify benefits of PL/SQL. Identify features of PL/SQL blocks. Match  more...
Oracle Database 10g SQL Fundamentals I Part 1 on-line e-learning cbt (computer based)cd rom ... this course includes PL/SQL Developers, System Analysts, Technical Consultants, Forms Developers, Portal Developers, and Database Administrators. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Database Management in Oracle 10g Match the different phases of system development life cycle (SDLC) with their  more...
Oracle Database 10g Administration Workshop II Part 2 on-line e-learning cbt (computer based)cd rom ...Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Using RMAN Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands. Identify  more...
Oracle Database 10g Administration Workshop I Part 4 on-line e-learning cbt (computer based)cd rom ...Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Undo and Lock Management Identify benefits of undo data. Identify features of undo segments. Identify undo management tasks that a DBA  more...
Oracle Database Administration Workshop I Part 2 on-line e-learning cbt (computer based)cd rom ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Managing Users Identify features of database user accounts and profiles in Oracle Database 10g. Identify options you can configure  more...
Windows 2000 Planning Implementing Active Directories Curriculum on-line e-learning cbt (computer based)cd rom ...includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories – Part 3 MS Windows 2000 Planning & Implementing Active  more...
Networking Technologies Series TCP IP Concepts Architecture on-line e-learning cbt (computer based)cd rom ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP application  more...
Networking Technologies Series TCP IP Protocols on-line e-learning cbt (computer based)cd rom ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in a IP  more...
Networking Technologies Series TCP IP Internetwork Mgt on-line e-learning cbt (computer based)cd rom ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the  more...
Data Modeling - Create Basic Models on-line e-learning cbt (computer based)cd rom ...ed A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Relational Data Modeling Duration: 3 Hour(s) Identify the tasks  more...
Data Modeling - Develop Depth to Your Models on-line e-learning cbt (computer based)cd rom ...ed A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models. T otal Learning Time 7 - 8 Hour(s) Course Contents  more...
Process and Function Modeling on-line e-learning cbt (computer based)cd rom ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for the analysis and specification of functional requirements during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning Time 7 - 8 Hour(s) Course  more...
Object Analysis Design Requirements Analysis on-line e-learning cbt (computer based)cd rom ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students  more...
Object Analysis Design Design Implementation on-line e-learning cbt (computer based)cd rom ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and  more...
Oracle SQL Specifics Retrieving and Formatting Data on-line e-learning cbt (computer based)cd rom ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational database  more...
Oracle SQL Specifics Creating and Managing Database Objects on-line e-learning cbt (computer based)cd rom ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its  more...
Oracle SQL and SQL Plus Advanced SELECT Statements on-line e-learning cbt (computer based)cd rom ... database administrators, system designer/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder or have completed courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Single-Row Subqueries Duration: 2 - 3 Hour(s) Identify the properties of the  more...
Oracle SQL and SQL Plus SQL Plus and Reporting on-line e-learning cbt (computer based)cd rom ...database administrators, system designers/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder, or have completed courses 60111, 60112 and 60113. In addition, the first part of this series should have been taken, course 60121 Oracle SQL and SQL*Plus: Advanced Select Statements. T otal Learning Time  more...
Oracle Form Builder Forms Fundamentals on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Developer/2000 and Form Builder: An Overview Duration: 3 - 4 Hour(s)  more...
SQL Server 7 0 System Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...ties of SQL Server Architecture, including the underlying technical details. Understand the components of SQL Server installation, including hardware and software requirements, types of installations, and installation options. Verify SQL Server installation, including reviewing installation results, starting SQL Server services, and connecting to SQL Server. Plan the upgrade of SQL  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ...rs. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify the  more...
Oracle e-Business 11i System Admin Fundamentals 2 on-line e-learning cbt (computer based)cd rom ...Trail feature. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English  more...
Windows 2000 Technical Overview on-line e-learning cbt (computer based)cd rom ...onals with the new features and capabilities as well as a technical overview of Microsoft Windows 2000. This course will emphaisize how to implement and support Microsoft Windows 2000. This course will also describe key features and emphaize how these features relate to other operating systems. L earn To: Identify the benefits and new features of Microsoft Windows 2000. Manage  more...
Windows 2000 Planning Implementing Active Directories - Part 1 on-line e-learning cbt (computer based)cd rom ...course series is designed for IS Managers, MIS Directors, Technical Managers, System Administrators, Database Administrators and System Analysts. It is recommenced that participants have completed NETg course 72400, Microsoft Windows 2000: Technical Overview and 72401, Microsoft Windows 2000: New Features or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...
NetWare Service and Support Upgrade - Part 1 on-line e-learning cbt (computer based)cd rom ...services. Access information stored in the Micro House Technical Library (MHTL). Troubleshoot a network problem by using the Novell Internet service site and the SupportSource CD. Identify the steps to install and troubleshoot network boards and cables for Ethernet and Token Ring networks. C ontent Emphasis Skills-Based A udience Students should be CNE candidates or  more...
NetWare Service and Support Upgrade - Part 2 on-line e-learning cbt (computer based)cd rom ...sed A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...
NetWare Service and Support Upgrade - Part 3 on-line e-learning cbt (computer based)cd rom ...sed A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...
NetWare Service and Support Upgrade - Part 4 on-line e-learning cbt (computer based)cd rom ...sed A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...
NetWare Service and Support Upgrade - Part 5 on-line e-learning cbt (computer based)cd rom ...sed A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...
SQL and PL SQL PL SQL Basics on-line e-learning cbt (computer based)cd rom ... Developers, Database Administrators, System Analysts and Technical Support Professionals. Prior to taking this course students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112) and Oracle 8i. T otal Learning Time 6 - 8 Hour(s) Course  more...
SQL and PL SQL Basic SELECT on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which  more...
SQL and PL SQL Data Retrieval Techniques on-line e-learning cbt (computer based)cd rom ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this  more...
SQL and PL SQL DML and DDL on-line e-learning cbt (computer based)cd rom ...Administrators, Designer/Developers, System Analysts, and Technical Support Professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in  more...
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