Online Technical eLearning

WRITING SKILLS FOR TECHNICAL PROFESSIONALS WRITING SKILLS FOR TECHNICAL PROFESSIONALS  more...

Technical Management Essentials Technical Management Essentials  more...

Administrative Professionals Putting Your Best Foot Forward ...es you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating  more...

Troubleshooting Windows Vista Deployments ... correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In addition, it explores troubleshooting operating system services using Event  more...

Interviewing Hiring Practices Simulation ...he role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to antidiscrimination guidelines. The  more...

Transitioning from Technical Professional to Management ...Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for the change in  more...

Strategies for Transitioning to Technical Management ...Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers a key part of making the  more...

Managing Technical Professionals ...Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course, you'll  more...

Communicating Effectively with Project Stakeholders Simulation ...sed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three scenarios and is based  more...

Introduction to Functions ...asks they perform must also be managed. Management of the technical assets and architecture, and management of how those assets and architecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function, including its role, objectives, and activities. The course also covers the role and  more...

Information Availability Information Availability EMC To recognize the importance of business continuity and information availability, and identify the considerations, technical features, and management process associated with implementing a backup and recovery solution.  more...

Writing for Technical Professionals Preparation Planning ...Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand  more...

Writing for Technical Professionals Effective Writing Techniques ...Technical Professionals: Effective Writing Techniques Once you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing technical students how to implement a technology from the approach you would use to describe a technology's benefits to the general population. A  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks Cisco Switch 1.0: Implementing VLANs in Campus Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When a network architect hands off a design to you, you must be able to create an implementation plan based on your knowledge of VLANs. As a Cisco administrator, it is important that you understand the purpose of VLANs and how  more...

Business Law Ethics ...ou might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the same. This course will clarify the relationship between ethics and law and explore how  more...

Certified Help Desk Professional Online This online course is a practical alternative for busy customer support professionals.  more...

Beginning Webmastering Techniques( with site design/management focus ) ...Technical--HTML, DOM, CSS, UI design/layout database issues. Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have  more...

Introduction to Technical Writing for Industry ...technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process, and where the  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for  more...

Intermediate Technical Writing ...ghlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the documents you write for this course. These are much the same standards as  more...

Advanced Technical Writing ...technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document organization and design, supplements, visuals, and research  more...

How to Become a Technical Writer You CAN Earn a Great Living as a Writer NOW!  more...

How to Become a Technical Writer You CAN Earn a Great Living as a Writer NOW!  more...

So You Want to be a Technical Writer! ...technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the  more...

Graphics for Technical Writers Learn how to make "minor" changes in document illustrations or create illustrations for documents.  more...

Medical Office Specialist Training I (No Terminology) ...ht credentials, you will be readily employable. Gain your technical education the modern way by learning on your own time, at your own pace, at home. Plan to complete approximately 240 hours of study at your own pace and on your own schedule. There are no educational prerequisites or experience required to enroll in this course, and it does include a Comprehensive Medical Billing module. You  more...

Medical Office Specialist Training II (With Terminology) ...ht credentials, you will be readily employable. Gain your technical education the modern way by learning on your own time, at your own pace, at home. Plan to complete approximately 4 months of study at your own pace and on your own schedule. There are no educational prerequisites or experience required to enroll in this course, and it does include a comprehensive medical billing module, and a  more...

Introduction to CorelDRAW - Part II Continuation of Part I with emphasis on use of the effect functions, page set up, advanced text handling, and technical illustration tools.  more...

Introduction to SnagIt With Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program.  more...

Introduction to SnagIt Without Software This online course teaches you the various tips on the latest version of the SnagIt screen capture program. For Beginners.  more...

A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia ® - Video capture the easy way!  more...

Writing User Guides ...ow-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help  more...

Systems Requirements Analysis and Design Writing ...for systems analysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work  more...

Document Design and Usability ...technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and audience analysis,  more...

Technical Writing for the Medical Professional As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...

Introduction to XML Learn the basics of XML programming.  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was chosen. It is assumed the  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ... side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques used to create effective online  more...

FrameMaker I: Getting Your Feet Wet ... which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker Paragraph and Character Tags Templates Tables Graphics Anchored Frames The material for this course was created for Adobe FrameMaker 7.0  more...

MCSE 2000 CD-ROM Library 8 CD s CD-ROM training kit for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer)  more...

CCNA 2 0 On-Line Library 1 Year - On-Line On-line training package for IT professionals. Technical Training covers CCNA 2.0. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: CCNA 2.0 (Cisco Certified Network Associate)  more...

MCSE 2000 On-Line Library 1 Year - On-Line On-line training package for IT professionals. Technical Training covered includes MCSE 2000. For more information how this certification can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer)  more...

MCSE 2000 CCNA 2 0 On-Line Library 1 Year - On-Line On-Line training package for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate)  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Certificate in Technical Writing ...Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in  more...

Certificate in Technical Writing for Current Technical Writers ...ent tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led,  more...

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...

Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9 Study of all phases of documentation project management, focusing on plans and models of publications management.  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots  more...

911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...

QuickBooks Pro 2008 ...decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent  more...

Adobe CS3 Web Design: Workflow ...rom Photoshop into Dreamweaver, and even empower your non-technical clients to take over ongoing site maintenance. Building better web experiences just got easier. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the  more...

Adobe InDesign CS3: Essentials ...technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options available. In Part 2 you'll learn how to insert Photoshop, Illustrator and PDF files into your work and how to create and transform shapes and effects. Plus, you'll learn  more...

Adobe PhotoShop CS ...nted by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your  more...

Adobe PhotoShop CS to CS2 Upgrade ...nted by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your  more...

Adobe RoboHelp Workshop ... two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on how to get a copy of the PDF or help file. Webber, Granor. Is the Help Helpful?: How to Create Online Help That Meets Your Users'  more...

Advanced Certificate in Technical Writing ... to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months.Deferred Credit Card Payment  more...

Basics of Organizational Communication ...data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe?s certifications include: CTT Certified Technical Trainer, Cisco Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses ...TIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Dreamweaver MX 2004 ...S. Army, Roche Pharmaceuticals, the training staff of ITT Technical Institute, and countless others. Since 1988, he has been involved in desktop publishing and computer graphics. His experience from presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can understand.  more...

HTML 4 ...TIA Network+ certification. In 2002, Robb co-founded Nebo Technical Institute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Oracle 10g OCA ...technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...eir existing knowledge. With clear descriptions, detailed technical illustrations, and useful summaries of products, this course is the most exhaustive distance training available. Created by Carson Dunlop & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and  more...

Team Management - Enabling Teams ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Team Management - Leading Teams ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Team Management - Team Participation ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Teams Management - Managing Team Conflict ...founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Technical Communication Industry Certificate - Mastery Level ...ience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option.  more...

Writing for Business Professionals ...data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe?s certifications include: CTT Certified Technical Trainer, Cisco Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me  more...

CSS ...TIA Network+ certification. In 2002, Robb co-founded Nebo Technical Institute, Inc.; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the  more...

Essential Spanish Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course ...based on Windows Server 2008 to meet varying business and technical requirements.1 year access is given for this course of study which allows its use as a handy desktop reference anytime, anywhere. Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course The 70-647 PRO Windows Server 2008, Enterprise Administrator training course teaches students  more...

Time Management ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Work-Life Balance ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Customer Relations ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Working with Difficult People ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

The EcoBroker Certificate Program ...ability to provide clients with information and access to technical experts in the field. Licensees who receive this training assist buyers and sellers in learning more about environmental issues, and encourage their clients to make informed decisions with regard to the energy and dollar saving benefits of a safe and healthy piece of real estate. Increased consumer awareness drives the market  more...

FMLA: What Supervisors Need to Know ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

EEOC & ADA: What Supervisors Need to Know ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

FLSA: What Supervisors Need to Know ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Portfolio to Interview: Landing a Job as a Technical Writer ...use any opportunity that comes your way to get a job as a technical writer. Portfolio to Interview is authored by a 25 year veteran of the technical writing field, with experience in hiring as well as seeking top-level positions. You'll gain from his insight into how interviewers think, how they are trained, and how big corporations approach job candidates and job performance in general.  more...

Certificate in Professional Technical Communication ...Technical Communication is designed to help new and existing writers work within a range of styles specific to the field of technical writing. A successful completion of the program results in earning a paper-based Certificate of Completion from the prestigious University of Massachusetts-Amherst. Students may apply for tuition financing. Multiple employee and STC Member Discounts are  more...

Valuing Diversity in the Workplace ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Effective Communication in the Workplace ...t skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working  more...

Managing as Project Champion ... to be a project champion. This is not a course about the technical skills associated with project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those involved in an important development effort? You must be equipped to teach, support, let go, and get out of the way You must also be a skillful negotiator,  more...

Understanding Technical Professionals ...technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management  more...

Attracting Motivating and Retaining Technical Professionals ...technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of  more...

Models for Managing Technical Professionals ...technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways  more...

Developing Career Plans for Your Technical Professionals ...hy should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as  more...

Management Development for Technical Professionals ...u make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills  more...

Communication Skills for Successful Management ...is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal communication, listening,  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Leadership Development for Technical Professionals ...r an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and  more...

Strategies for Transitioning into Management ...technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically,  more...

Managing Technical Professionals Simulation ...s. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a crossroads in its development. Competition is fierce, and the company is experiencing difficulty in its recruitment efforts and  more...

Examining Cisco Customer Requirements and Existing Network Topology Methodologie To show how to gather requirements and identify business and technical constraints and identify methods of characterizing the existing network  more...

Technical Support Agent Skills Simulation ...technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from  more...

HIPAA Electronic Health Data Transactions Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a  more...

Illustrator 9 ...e Illustrator is preferred by designers, graphic artists, technical illustrators, and business professionals. In this Virtual Training Company tutorial, Rachel Caplan guides you through the basics of Illustrator 9, then leads you into the more technical territory by showing you how to modify objects, the use of gradients, scribbling and tweaking, and more. Course Duration: 3 Hours Basics  more...

Technical Management To provide an overview of technical management  more...

Emotional Intelligence in the Workplace ...u think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course  more...

Emotional Intelligence and Teamwork ...e class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed  more...

Internal Consulting Skills ... Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact,  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Using Data as a Technical Professional Consultant ...technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...

Resistance and Technical Professional Consultants ...technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Managing Challenges in Customer Service During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...

The Contact Center and the Technical Support Agent ... customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact  more...

Technical Support Essentials ...technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Microsoft Visio 2003 Expert User ...r skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.30  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Visual InterDev 6 0 Planning a Web Application ...s. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Advanced Features  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Engine Identify features of  more...

Oracle Workflow 11i10 Interacting with Processes Notifications ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Processes and Notifications  more...

Oracle Workflow 11i10 Business Event System Subscriptions ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Events, Subscriptions, and Activities  more...

Oracle Workflow 11i10 Communications Function Activities ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Systems and Agents Identify features  more...

Oracle 11i10 System Admin DBA Activities ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Application DBA Duties Identify the steps  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Introduction to Oracle Workflow  more...

Oracle Workflow 11i10 Developing Processes ... Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Process Identify  more...

Oracle 11i10 System Admin Workflow Applications Manager ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the  more...

Oracle 11i10 System Admin Application Function Data Security ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Introducing Oracle Applications Security  more...

Oracle 11i10 System Admin User Management Resource Auditing ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.75 hours Objectives: Unit 1: Oracle User Management Identify  more...

Oracle 11i10 System Admin Concurrent Management Profile Options ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Managing Concurrent Programs and Reports  more...

Oracle 11i10 System Admin Printer Management Form Personalization ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Introduction to Printer Management  more...

Oracle 11i10 System Admin Personalization Workflow Components ...udience: This course is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Personalizing OA Framework Pages Identify  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Logical Models Duration: 2 - 3 Hour(s) Identify the guidelines for selecting a single domain. Identify the guidelines for selecting a domain tree.  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Physical Topology Duration: 2 - 3 Hour(s) Identify the features of the replication process in Active Directory. Identify the features of Active Directory  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Group Policy Implementation Duration: 1 - 2 Hour(s) Identify the types of Group Policy settings that can be configured. Identify the components of Group Policy  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Installation Services (RIS) Duration: 2 - 3 Hour(s) Identify the benefits of configuration management. Identify the features of configuration management.  more...

Windows NT 4 0 Administration Curriculum ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE certification. Course Contents Course Series: Administering Microsoft Windows NT 4.0  more...

Oracle Database 10g Administration Workshop II Part 4 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: ASM and Materialized Views Identify features of Automatic Storage Management (ASM). Identify features of Automatic  more...

Oracle Database 10g Administration Workshop II Part 3 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Flashback Technology Identify features of Flashback technology. Identify features of Flashback Database. Sequence  more...

Oracle Database 10g Adminsitration Workshop I Part 3 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Working with Databases Identify security practices and principles that are implemented in Oracle Database 10g. Identify  more...

Oracle Database 10g SQL Fundamentals I Part 2 ... this course includes PL/SQL Developers, System Analysts, Technical Consultants, Forms Developers, Portal Developers, and Database Administrators. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: DML and Schema Objects Identify the code for using the INSERT statement. Identify the code for  more...

Oracle Database 10g PL SQL Fundamentals Part 1 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Programming with PL/SQL Identify features of PL/SQL. Identify benefits of PL/SQL. Identify features of PL/SQL  more...

Oracle Database 10g SQL Fundamentals I Part 1 ... this course includes PL/SQL Developers, System Analysts, Technical Consultants, Forms Developers, Portal Developers, and Database Administrators. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Database Management in Oracle 10g Match the different phases of system development life cycle  more...

Oracle Database 10g Administration Workshop II Part 2 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Using RMAN Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands.  more...

Oracle Database 10g Administration Workshop I Part 4 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Undo and Lock Management Identify benefits of undo data. Identify features of undo segments. Identify undo  more...

Oracle Database Administration Workshop I Part 2 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Managing Users Identify features of database user accounts and profiles in Oracle Database 10g. Identify options  more...

Windows 2000 Planning Implementing Active Directories Curriculum ...includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories – Part 3 MS Windows 2000 Planning & Implementing Active  more...

Networking Technologies Series TCP IP Concepts Architecture ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP  more...

Networking Technologies Series TCP IP Protocols ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in  more...

Networking Technologies Series TCP IP Internetwork Mgt ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail.  more...

Introduction to E-Commerce ... Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian Portuguese, US English Total Learning Time: 7 hours Objectives: Unit 1: Introduction to E-Commerce (2 hours)  more...

Data Modeling - Create Basic Models ... A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Relational Data Modeling Duration: 3 Hour(s) Identify the  more...

Data Modeling - Develop Depth to Your Models ... A udience Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models. T otal Learning Time 7 - 8 Hour(s) Course Contents  more...

Process and Function Modeling ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for the analysis and specification of functional requirements during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning Time 7 - 8 Hour(s)  more...

Object Analysis Design Requirements Analysis ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students  more...

Object Analysis Design Design Implementation ... course is aimed at business managers, business analysts, technical analysts, database designers, and anyone responsible for analysis and design tasks during the object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and  more...

Oracle SQL Specifics Retrieving and Formatting Data ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational  more...

Oracle SQL Specifics Creating and Managing Database Objects ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ... database administrators, system designer/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder or have completed courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Single-Row Subqueries Duration: 2 - 3 Hour(s) Identify the properties of  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ...database administrators, system designers/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder, or have completed courses 60111, 60112 and 60113. In addition, the first part of this series should have been taken, course 60121 Oracle SQL and SQL*Plus: Advanced Select Statements. T otal Learning Time  more...

Oracle Form Builder Forms Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Developer/2000 and Form Builder: An Overview Duration: 3 - 4 Hour(s)  more...

Oracle Form Builder Enhancing the User Interface ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle Form Builder series: Course 61211, Oracle Form Builder: Forms Fundamentals. T  more...

Oracle Form Builder Writing and Debugging Code ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle Form Builder series, courses 61211 and 61212. T otal Learning Time  more...

Oracle Form Builder Managing Module Types ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition participants should have taken the first three parts of the Oracle Form Builder series, courses 61211, 61212, and 61213. T otal Learning  more...

Oracle Form Builder Handling Multiple Object Relationships ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal  more...

Oracle Form Builder Including Reusable Oracle Components ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first five parts of the Oracle Form Builder series, courses 61211, 61212, 61213, 61214 and 61215. T  more...

Oracle Report Builder Report Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5  more...

Oracle Report Builder Enhancing Reports ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first part in this series, course 61221. T otal Learning Time  more...

Oracle Report Builder Controlling Reports ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal  more...

Oracle8 Database Administration - Manage an Instance ...rators, system administrators, network administrators and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the  more...

Oracle8 Database Administration - Create Databases ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle8 Database Administration series, course 61311. T otal Learning Time 6 -  more...

Oracle8 Database Administration - Manage Storage Structures ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle8 Database Administration series, courses 61311 and 61312. T otal  more...

Oracle8 Performance Tuning Strategies and Techniques ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database and have experience using Oracle Enterprise Manager (OEM), or have taken the Oracle8 Database Administration series (courses 61311-61315). T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the  more...

Oracle Form Builder R6 Forms Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Enhancing the User Interface ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Writing and Debugging Code ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Reports R6 Report Fundamentals ...A udience Application Developers, Designer/Developer, Technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

Oracle Reports R6 Enhance Reports ...velopers, DatabaseAdministrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

Oracle Reports R6 Control Reports ...elopers, Database Administrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...ective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688 Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Internetworking  more...

SQL Server 7 0 System Administration - Part 1 ...ties of SQL Server Architecture, including the underlying technical details. Understand the components of SQL Server installation, including hardware and software requirements, types of installations, and installation options. Verify SQL Server installation, including reviewing installation results, starting SQL Server services, and connecting to SQL Server. Plan the upgrade of  more...

Visual InterDev 6 0 Planning a Web Application ...s. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...eratives for implementing a data warehouse. Identify the technical imperatives for implementing a data warehouse. Match the categories under which data warehousing components can be placed with their uses. Identify the source data systems in a given situation. Identify the tasks performed in the data staging area. Identify the features of a data warehouse database. Identify the contents  more...

E-Commerce Security ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Chinese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Security Firewalls (1 - 2 hours)  more...

Building an E-Commerce Business Case ... Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Building Online Revenues (1 - 2  more...

Windows 2000 Planning Implementing Active Directories Curriculum ...includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories – Part 3 MS Windows 2000 Planning & Implementing Active  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...il feature. Audience: Functional implementers and technical consultants, including: Oracle Applications Implementation team member System analyst and administrators Application Developer Tech support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US  more...

Windows 2000 Technical Overview ...onals with the new features and capabilities as well as a technical overview of Microsoft Windows 2000. This course will emphaisize how to implement and support Microsoft Windows 2000. This course will also describe key features and emphaize how these features relate to other operating systems. L earn To: Identify the benefits and new features of Microsoft Windows 2000. Manage  more...

Windows 2000 Planning Implementing Active Directories - Part 1 ...course series is designed for IS Managers, MIS Directors, Technical Managers, System Administrators, Database Administrators and System Analysts. It is recommenced that participants have completed NETg course 72400, Microsoft Windows 2000: Technical Overview and 72401, Microsoft Windows 2000: New Features or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

NetWare 5 0 User Fundamentals ...nnected to a NetWare 5.0 network. Send a request to the technical support personnel by using the Help Requester. Unit 3: Network Printing Duration: 2 Hour(s) Distinguish between the characteristics of public access printers and controlled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using  more...

NetWare Service and Support Upgrade - Part 1 ...rvices. Access information stored in the Micro House Technical Library (MHTL). Troubleshoot a network problem by using the Novell Internet service site and the SupportSource CD. Identify the steps to install and troubleshoot network boards and cables for Ethernet and Token Ring networks. C ontent Emphasis Skills-Based A udience Students should be CNE  more...

NetWare Service and Support Upgrade - Part 2 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 3 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 4 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 5 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

SQL and PL SQL PL SQL Basics ... Developers, Database Administrators, System Analysts and Technical Support Professionals. Prior to taking this course students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112) and Oracle 8i. T otal Learning Time 6 - 8 Hour(s) Course  more...

SQL and PL SQL Basic SELECT ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which  more...

SQL and PL SQL Data Retrieval Techniques ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this  more...

SQL and PL SQL DML and DDL ...Administrators, Designer/Developers, System Analysts, and Technical Support Professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in  more...

Oracle8i Database Admin Create Databases ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311). This course will  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 1 ... Oracle 11i e-Business Suite. Identify features of the technical architecture of the Oracle 11i e-Business Suite. Match shared entities within the Oracle 11i e-Business Suite with their features. Match the processes in the Oracle 11i e-Business Suite with their features. Identify basic business needs supported by the Multi-Org enhancements to Oracle Applications. Match  more...

Oracle8i Database Admin Manage Storage Structures ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Database Admin Manage Data Storage ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Database Admin Manage Security ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Performance Tuning Architecture Strategy ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and experience using Oracle Enterprise Manager (OEM). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024.  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331) and Oracle8i Performance Tuning: Managing Memory and Disk I/O (63332). This course will help candidates  more...

Oracle8i Backup and Recovery Strategies Backups ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Backup and Recovery: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3,  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 2 .... Audience: The target audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Development (1.75 hours) Define attributes for Oracle  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 .... Audience: The target audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Activities (1.75 hours) Identify tasks to be performed to define  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part in this series, Oracle8i Network Administration: Net8 Architecture and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 .... Audience: The target audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Architecture and Components (1 hour) Identify features of  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 .... Audience: The target audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Administration (1.75 hours) Identify issues involved in setting Global  more...

Designing Cisco Internetwork Solutions Part 2 ... Identify considerations for determining application and technical requirements in a Wide Area Network (WAN). Identify considerations for evaluating cost-effectiveness of a Wide Area Network (WAN) design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ty plan that is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is intended for System Administrators and System Analysts. Participants should have taken  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ty plan that is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is intended for System Administrators and System Analysts. Participants should have taken  more...

Windows 2000 Dir Services Infrastructure--Part 1 Active Dir Install ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Concepts Duration: 2 - 3 Hour(s) Identify the key features of Active Directory. Identify the main components of Active Directory. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Logical Models Duration: 2 - 3 Hour(s) Identify the guidelines for selecting a single domain. Identify the guidelines for selecting a domain tree.  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Physical Topology Duration: 2 - 3 Hour(s) Identify the features of the replication process in Active Directory. Identify the features of Active Directory  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Group Policy Implementation Duration: 1 - 2 Hour(s) Identify the types of Group Policy settings that can be configured. Identify the components of Group Policy  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ... A udience This course is intended for experienced technical users with responsibility for implementing and administering a Windows 2000 network. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Installation Services (RIS) Duration: 2 - 3 Hour(s) Identify the benefits of configuration management. Identify the features of configuration management.  more...

MCSE Windows 2000 Curriculum ...ncludes the following courses: Microsoft Windows 2000--Technical Overview (ID#976) Microsoft Windows 2000--New Features (ID#977) Windows 2000: Administration--Part 1 (User Accts.) (ID#7579) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) (ID#7581) Windows 2000: Administration--Part 3 (Computer Mgmt.) (ID#7583) Windows 2000: Installation, Config., & Admin.--Part  more...

Oracle Database 10g Administration Workshop II Part 1 ...dience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Manageability in Oracle Database 10g Match goals of Oracle Database 10g manageability features with the methods of  more...

Oracle Database 10g New Features for Administrators Part 1 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Oracle Database 10g - New Features Match goals of Oracle Database 10g manageability with the methods of achieving  more...

Cisco Internetwork Troubleshooting Part 2 ... Identify guidelines for preparing for a Cisco Systems Technical Assistance Center (TAC) call. Audience: This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take  more...

Oracle Database 10g New Features for Administrators Part 2 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Automatic Management Identify features of Automatic Database Diagnostic Monitor (ADDM). Identify options for  more...

UNIX--Part 1 User Fundamentals ...ceptual A udience End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify the standards relating to UNIX.  more...

UNIX--Part 2 Advanced Topics for Users ... series of courses are End Users, Application Developers, Technical Managers, System Analysts, System Administrators, Software Engineers, Database Administrators, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements  more...

Oracle Database 10g New Features for Administrators Part 3 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Resource Management and Job Scheduling Identify features of Resource Manager in Oracle Database 10g. Identify  more...

Oracle Database 10g New Features for Administrators Part 4 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Backup and Recovery Enhancements Identify features of the flash backup and recovery strategy. Identify tasks that  more...

Oracle Database 10g New Features for Administrators Part 5 ...e audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Storage Management Identify features of Automatic Storage Management (ASM). Identify tasks in the process for  more...

Oracle PL SQL Procedures Functions Packages ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

Oracle PL SQL Database Programming ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL *Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL *Plus: DML and DDL (course 61112), Oracle PL/SQL: Basics (course 61113) and Oracle PL/SQL:  more...

Oracle Database 10g Administration Workshop I Part 1 ...dience: The target audience is Data Administrators, Technical consultants Support Engineers and Sales Consultants Deployment: Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Database 10g Workshop Identify features of a Relational Database Management System (RDBMS). Match the different  more...

UNIX User Curriculum Course Overview This curriculum describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality,  more...

SCO SVR 5 --Part 1 Basic Administration ...s Skills-Based A udience Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator. Recommended prerequisite background: The Unix shell environment. Understand the multi-tasking, multi-user nature of the Unix environment. Identify the hardware/software and file structure used in Unix systems. Understand basic networking.  more...

SCO SVR 5 --Part 2 Network Administration ...s Skills-Based A udience Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator. Prerequisites to this course would be to understand the UNIX shell environment, the multi-tasking, multi-user nature of the UNIX environment. Identify the hardware/software and file structure used in UNIX systems, and understand basic  more...

IBM AIX--Part 2 Network Administration ...rator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface (CLI) commands that are available to manage printing on AIX. Identify the functions of tty  more...

HP-UX--Part 1 Basic Administration ...the following job roles: End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX  more...