Online Technical Support eLearning

Troubleshooting Windows Vista Deployments ... correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In addition, it explores troubleshooting operating system services using Event  more...

911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...

QuickBooks Pro 2008 ...decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Technical Support Agent Skills Simulation ...technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from  more...

The Contact Center and the Technical Support Agent ... customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact  more...

Technical Support Essentials ...technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Networking Technologies Series TCP IP Concepts Architecture ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP  more...

Networking Technologies Series TCP IP Protocols ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in  more...

Networking Technologies Series TCP IP Internetwork Mgt ...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail.  more...

Introduction to E-Commerce ...onsiderations for Web site design. Identify e-commerce technical support needs. Identify the tools required to integrate multimedia technologies with e-commerce applications. Identify e-commerce technical support requirements for programming and database integration. Identify issues to consider when integrating e-commerce with traditional business methods. Identify issues to  more...

Oracle SQL Specifics Retrieving and Formatting Data ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational  more...

Oracle SQL Specifics Creating and Managing Database Objects ...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ... database administrators, system designer/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder or have completed courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Single-Row Subqueries Duration: 2 - 3 Hour(s) Identify the properties of  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ...database administrators, system designers/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder, or have completed courses 60111, 60112 and 60113. In addition, the first part of this series should have been taken, course 60121 Oracle SQL and SQL*Plus: Advanced Select Statements. T otal Learning Time  more...

Oracle Form Builder Forms Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Developer/2000 and Form Builder: An Overview Duration: 3 - 4 Hour(s)  more...

Oracle Form Builder Enhancing the User Interface ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle Form Builder series: Course 61211, Oracle Form Builder: Forms Fundamentals. T  more...

Oracle Form Builder Writing and Debugging Code ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle Form Builder series, courses 61211 and 61212. T otal Learning Time  more...

Oracle Form Builder Managing Module Types ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition participants should have taken the first three parts of the Oracle Form Builder series, courses 61211, 61212, and 61213. T otal Learning  more...

Oracle Form Builder Handling Multiple Object Relationships ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal  more...

Oracle Form Builder Including Reusable Oracle Components ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first five parts of the Oracle Form Builder series, courses 61211, 61212, 61213, 61214 and 61215. T  more...

Oracle Report Builder Report Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5  more...

Oracle Report Builder Enhancing Reports ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first part in this series, course 61221. T otal Learning Time  more...

Oracle Report Builder Controlling Reports ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal  more...

Oracle8 Database Administration - Manage an Instance ...rators, system administrators, network administrators and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the  more...

Oracle8 Database Administration - Create Databases ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle8 Database Administration series, course 61311. T otal Learning Time 6 -  more...

Oracle8 Database Administration - Manage Storage Structures ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle8 Database Administration series, courses 61311 and 61312. T otal  more...

Oracle8 Performance Tuning Strategies and Techniques ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database and have experience using Oracle Enterprise Manager (OEM), or have taken the Oracle8 Database Administration series (courses 61311-61315). T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...dministrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the  more...

Oracle Form Builder R6 Forms Fundamentals ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Enhancing the User Interface ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Writing and Debugging Code ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...lopers, database administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL:  more...

Oracle Reports R6 Report Fundamentals ...A udience Application Developers, Designer/Developer, Technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

Oracle Reports R6 Enhance Reports ...velopers, DatabaseAdministrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

Oracle Reports R6 Control Reports ...elopers, Database Administrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle  more...

Building an E-Commerce Business Case ...services framework. Identify the features of an online technical support framework. Unit 3: Online Customer Relationships (2 hours) Identify the elements required to build an online customer base. Identify the role of database technologies in building online customer relationships. Identify online relationship marketing techniques. Identify online customer profiling  more...

NetWare 5 0 User Fundamentals ...nnected to a NetWare 5.0 network. Send a request to the technical support personnel by using the Help Requester. Unit 3: Network Printing Duration: 2 Hour(s) Distinguish between the characteristics of public access printers and controlled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using  more...

NetWare Service and Support Upgrade - Part 1 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 2 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 3 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 4 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NetWare Service and Support Upgrade - Part 5 ...d A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

SQL and PL SQL PL SQL Basics ... Developers, Database Administrators, System Analysts and Technical Support Professionals. Prior to taking this course students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112) and Oracle 8i. T otal Learning Time 6 - 8 Hour(s) Course  more...

SQL and PL SQL Basic SELECT ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which  more...

SQL and PL SQL Data Retrieval Techniques ...lopers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this  more...

SQL and PL SQL DML and DDL ...Administrators, Designer/Developers, System Analysts, and Technical Support Professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in  more...

Oracle8i Database Admin Create Databases ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311). This course will  more...

Oracle8i Database Admin Manage Storage Structures ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Database Admin Manage Data Storage ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Database Admin Manage Security ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i  more...

Oracle8i Performance Tuning Architecture Strategy ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and experience using Oracle Enterprise Manager (OEM). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024.  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331) and Oracle8i Performance Tuning: Managing Memory and Disk I/O (63332). This course will help candidates  more...

Oracle8i Backup and Recovery Strategies Backups ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Backup and Recovery: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3,  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part in this series, Oracle8i Network Administration: Net8 Architecture and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database  more...

Oracle PL SQL Procedures Functions Packages ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

Oracle PL SQL Database Programming ...e Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL *Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL *Plus: DML and DDL (course 61112), Oracle PL/SQL: Basics (course 61113) and Oracle PL/SQL:  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

Oracle9i SQL Data Retrieval Techniques ... includes database administrators, designers, developers, technical support professionals, and application developers. This course will help students prepare for the Oracle9i DBA certification, and is mapped to Exam 1Z0-007. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German,  more...

Oracle9i Database Admin Manage an Instance ...ators, System administrators, Network administrators, and Technical support professionals. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming (61115).  more...

Oracle9i Database Admin Create a Database Course Overview The Oracle9i Database Administration: Create a Database course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to  more...

Oracle9i Database Admin Manage Storage Structures ...ators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...

Oracle9i Database Admin Manage Data Storage ...ators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...

Oracle9i Database Admin Manage Security ...ators, System Administrators, Network Administrators, and Technical Support Professionals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL:  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...udience for this course includes Database Administrators, Technical Support Professionals, and System Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Portuguese, Spanish Total Learning Time 6 to 8 hours 64332 Objectives Unit 1: SQL Statement Tuning 1 - 2 hours  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...opers, database administrators, designer/ developers, and technical support professionals. Prior to taking this curriculum, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This curriculum will help candidates prepare for test 1Z0-001,  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network ...ience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services.  more...

Windows 2000 Network Mgt Part 2 Resources Web Services ...ience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services.  more...

Windows 2000 Network Mgt Part 3 Name Resolution ...ience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services.  more...

Windows 2000 Network Mgt Part 4 Access Admin ...dience for this course inclues Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services.  more...

Windows 2000 Network Mgt Part 5 Group Policy ...ience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services.  more...

Database Technologies Relational Database Fundamentals ...intenance. Audience Associate database administrators, technical support consultants, and associate programmer/analysts are some of the types of people who would benefit from this course. This course is intended for people who are relatively new to the world of corporate IT and databases. They will most likely either be new to the workforce or have recently been assigned new duties that  more...

Database Technologies Introduction to SQL The second in a two-part series, this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation  more...

Leadership Development Motivation ...rs. They are regarding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job. Use job rotation, job enlargement, and job enrichment as motivators. Differentiate between intrinsic and extrinsic  more...

Coaching Building Relationships In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...

Oracle8 Database Administration - Manage Data ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first three parts of the Oracle8 Database Administration series, courses 61311, 61312, and 61313. T  more...

Oracle8 Database Administration - Manage Security ...ators, system administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112, 60113, and 60114. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and  more...

Oracle8 Backup and Recovery - Strategies and Backups ...ence Network Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series,  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...ence Network Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series,  more...

Oracle8 Network Administration Net8 Architecture Configuration ...ience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview Duration: 2 - 3 Hour(s)  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...ience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. Also, the first part of this series, course 61326, should have been taken. T otal Learning Time 6 - 8  more...

Oracle8i Database Admin Manage an Instance ...istrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113). This course will help candidates prepare for the Oracle8i Certified DBA  more...

Managerial Leadership Leading Through Change ...eborah Cowan, the Sales Manager, and Marcus Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour) Choose guidelines you should follow when motivating employees. Motivate employees  more...

Operations Management Operations Management Tools ...commodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a a s Technical Support department. It is your responsibility to apply the steps for problem solving to operations  more...

Green Infrastructure - Stormwater Management - Best Practices - Plus Quiz The Green Infrastructure - Stormwater Management - Best Practices is an online, self-paced, training program. This 3-hour online course gives you the information and action items to assess sites and identify opportunities to use Best Management Practices (BMPs) in Green planning, design and construction. Topics presented in the Green Infrastructure - Stormwater Management - Best Practices  more...