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Technical Support Personnel Training Seminars and Classes
From Serebra Learning Corporation
Operating System Technologies Configuration
 To demonstrate the configuration of Windows operating system technologies Technical support personnel more...Operating System Technologies and the Networking Environment
To describe the concepts and procedures required to access an existing physical network using a Windows operating system Technical support personnel more...Operating System Technologies Management and Troubleshooting
To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel more...Operating System Technologies Concepts and Installation
To describe the basic concepts relating to Windows operating system technologies and the installation and upgrade process Technical support personnel more...SNMP MIBs and RMON
To identify the methods by which data is collected and distributed for network management and the form that those messages take Network managers, administrators, and technical support personnel who require an insight into the protocols most widely used in network management more...
From 123-CBT Computer Based Training
NDS 8 0 Advanced Tools Diagnostics Part 3
 ...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NDS 8 0 Advanced Tools Diagnostics Part 2
...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NDS 8 0 Advanced Tools Diagnostics Part 1
...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NDS 8 0 Advanced Tools Diagnostics Curriculum
...NE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NetWare 5 0 User Fundamentals
...onnected to a NetWare 5.0 network.
Send a request to the technical support personnel by using the Help Requester.
Unit 3: Network Printing
Duration: 2 Hour(s)
Distinguish between the characteristics of public access printers and controlled access printers.
Set properties for an NDPS print job by using NetWare Administrator.
Change the order of an NDPS print job by using NetWare more...Networking Technologies Series TCP IP Concepts Architecture
...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: TCP/IP Overview
Duration: 2 - 3 Hour(s)
Identify the features of TCP/IP.
Identify the advantages of using connection-oriented over connectionless communication.
Match the TCP/IP application more...Networking Technologies Series TCP IP Protocols
...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Internet Protocols (IP)
Duration: 1 - 2 Hour(s)
Identify the features of the IP.
Match the various fields in the IP datagram header layout with their features.
Sequence the steps in a IP more...Networking Technologies Series TCP IP Internetwork Mgt
...anagers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Internet
Duration: 1.5 - 2 Hour(s)
Identify the features of an e-mail application.
Identify the steps in the transmission of an e-mail.
Identify the benefits of relaying mail.
Sequence the more...Oracle SQL Specifics Retrieving and Formatting Data
...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Oracle Environment Overview
Duration: 1 - 2 Hour(s)
Identify three Relational Model concepts.
Match the five database objects to their definitions.
Identify features of Oracle's object relational database more...Oracle SQL Specifics Creating and Managing Database Objects
...ion Developers, System Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Creating and Managing Tables
Duration: 1.5 - 2 Hour(s)
Match each Oracle8 data structure to its more...NetWare Service and Support Upgrade - Part 1
...sed
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NetWare Service and Support Upgrade - Part 2
...sed
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NetWare Service and Support Upgrade - Part 3
...sed
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NetWare Service and Support Upgrade - Part 4
...sed
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...NetWare Service and Support Upgrade - Part 5
...sed
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using more...
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