Online Technique eLearning Training

5 Steps To Effective Persuasive Business Communication Get quick results with this proven method and technique.  more...

Design Team - Business Process Modelling ...g. This course teaches the whole process of applying each technique - from information gathering through to final verification. The diagrammatic standards within the course are compatible with all major proprietary tools and methodologies, including the SAP R3 3.0 "Reference Model". This course teaches the whole process of business process modelling. It uses interactive problem solving to  more...

Royce Hotel Case Study 5: Process Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Professional Assertiveness ...o you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your constructive feedback techniques? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible,  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Making Team Decisions Decide Through Silent Voting This course describes the Nominal Group technique of silent voting with limited discussion as a means to gain consensus on sensitive and controversial topics. Professionals who want to collaborate more effectively within a group.  more...

Making Team Decisions Merge Team Opinions This course describes the Delphi technique of anonymous voting and elimination to obtain majority consensus. Professionals who want to collaborate more effectively within a group.  more...

Making Team Decisions Organize Team Consensus This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group.  more...

Making Team Decisions Choose Between Alternatives This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group.  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Estimating Activity Costs ... performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge"  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...

Performance Reporting and Stakeholder Management Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

Defining the Issue Determine the Real Problem This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...

Listening for Higher Purposes Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Continuous Performance Assessment This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this  more...

Developing Career Plans for Your Technical Professionals ...ny. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly skilled and senior positions. You will learn how to recognize and avoid barriers to career development, how to analyze individuals' career development needs, how to determine  more...

The Personal Approach in Delegation Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover  more...

Hiring Considerations Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...

Taguchi and Quality Improvement ...timately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the  more...

Experimenting for Process Improvement ...ing the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the Improve  more...

Six Sigma DMAIC Measuring the Process ...ss," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per Opportunity (DPO) measurement techniques, and key applications for data stratification. In  more...

Lean Value ...hat customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value principle in depth. In Lesson 1 you'll consider the benefits of the lean  more...

WebSphere 5 0 Workload Management Scalability and Failover To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient  more...

Data Warehousing ...will provide an overview of Data Warehousing, an emerging technique for storage and retrieval of data from distributed heterogeneous sources. Students will be given an overview of Data Warehousing, study the various components of Data Warehousing Systems, and learn how to build, use and maintain a Data Warehousing System. Information systems managers, database administrators and other  more...

802 1x Port-based Authentication and Best Practice To recognize how to configure 802.1x port-based authentication and recommend a best practice for threat mitigation The primary target includes network designers, network administrators, network engineers, and system engineers.  more...

Electrical Electronics Introduction to Electronics This course will cover introduction to electronics, codes, symbols, and standard values, energy conversion devices, basic circuits, electronic applications, electronic test equipment, and safety considerations for equipment testing. This series is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance.  more...

First Aid--CPR ...arning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to  more...

Advanced Six Sigma - The Define Phase of DMAIC Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer  more...

Process and Function Modeling Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000 courses.  more...

MEAS403 - Basic RF and Microwave Noise Measurement MEAS403 - Basic RF and Microwave Noise Measurement In this course the following will be covered: Definition of Noise Temperature Difference between Noise Temperature and Physical Temperature Definition of Excess Noise Ratio (ENR) Y-factor technique for noise measurement The use of adapters and attenuation in noise measurement The effect of reflections in noise  more...