Online Techniques eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days ...nd panels associated with this interface. Basic animation techniques and skills will be learned, as students learn how to create, edit, and export their own Flash movies! Whether you are simply looking to have some fun and explore the world of animation, or want to expand your company?s presentation capabilities beyond those of PowerPoint, this class will get you started! This class requires  more...

A Foolproof Method for Conduting a Job Search ... trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the information you need to uncover the hidden job market. You`ll be able to design a job search plan, customized to your individual needs, to give you maximum results in the shortest time. You`ll learn how to  more...

How to Interview Like a Professional ... trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the information you need to master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Beginning Webmastering Techniques( with site design/management focus ) Moderately Technical--HTML, DOM, CSS, UI design/layout database issues. Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to  more...

Advanced Technical Writing Plan, write, and design one of the most common business/technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document  more...

eMarketing 1.1 ...r Advertising strategies Banner advertising design E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing  more...

Advanced e-Mail Marketing ...ned for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the  more...

FrameMaker II: Diving In Create books with multiple files; generate and format tables of contents and indexes; use cross-references, footnotes, variables, and conditional text; and convert documents to other formats, such as Adobe PDF and HTML. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an in-depth look at the core features of Adobe FrameMaker. This  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

How to Build And Maintain Rapport With Your Clients ... it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher  more...

Java 2 -- Advanced Java ...alization mechanism. The unit also explains the different techniques that are used for detecting garbage objects. You will learn about the functions of the java.lang.ref package and the different types of reference objects. Finally, this unit provides an overview of the PhantomReference, WeakReference, Reference, and SoftReference classes. The second unit covers the architecture of the Java 2  more...

Java 2 -- Advanced Enterprise Java This course contains 3 units: Java Database Connectivity (JDBC), Java Native Interface, and The Debugger. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Advanced Enterprise Java language. The first unit explains the concept of Java Database Connectivity (JDBC). It covers the features and functions of JDBC and the differences  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...nual or help pages? This presentation gives you practical techniques, and strategies to improve your screen captures. You will learn how to: Plan your capture sessions. Take effective screenshots. Edit screenshots to illustrate procedures. Optimize your capture environment. Place screenshots in your manual or help pages. Pick an efficient capture tool. Frequently Asked Questions How long will  more...

Flash MX Series ...dia designers and developers who want to learn the latest techniques for animating graphics and enhancing visual media with sound and music. Topics covered include: Drawing tools, design concepts, animation techniques, text and forms in animation, compound objects, scenes, timelines, layers, filters, and masks. One full course in this series is devoted to the incorporation of sound and music  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ...ing. You will walk away from this course with the tools, techniques and the fundamental knowledge and information needed to get started or continue your scriptwriting work. The majority of this course is devoted to your writing, submission and the instructors editing of your work. Each script is reviewed and through your diligent rewrites you will enhance your abilities to expand and improve  more...

Writing Great Copy for Magazines During this course, students explore various aspects of writing for magazines. Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Writing Standards-Based Assessments ...igher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing Standards-based Assessments is a seven day online course. This course is designed to give you an understanding of writing test items that are aligned to your standards. This course will enable you to develop  more...

Managing Conflict And Difficult Behavior ...positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior Managing Conflict and Difficult Behavior will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with  more...

Managing Meetings ...m communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with  more...

Word 2000 Expert ...nces, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. Real-life scenarios will make the lessons more applicable to users while performance-based activities will engage them in hands-on learning. Some skills they will learn include  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

WebSite101: Ecommerce strategies for the Entrepreneur WebSite101--The essential ingredients to Ebusiness success. Web presence strategies for the Small Business professional. This course will concentrate on key ingredients for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter  more...

Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze  more...

Using the Power of the iPod in Education: An Overview Using the Power of the iPod in Education: An Overview is a seven-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview  more...

Travel Sales and Trends - Instructor Led Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler.  more...

Time Management ... time and your life with simple, tried-and-true tools and techniques. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. This course addresses the nuts and bolts of time management?tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with  more...

The Internet - Applying the Basics to your Business ...ernet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words together are outlined and explained. The search engines are explained in detail and how they are used for a search. Module 3. Business Research In this module, there is a detailed  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...ponent of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they pick a business that they are interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be  more...

Successful Negotiation ...ily members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in  more...

Supply Management Contract Writing ...esome. Because if you aren t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: http:// /ebooks/ebook_present.asp?menuID=11&bookID=75  more...

Six Sigma Green Belt Personal Training Library Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus  more...

Six Sigma Black Belt Personal Training Library ...ive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with  more...

Setting Performance Goals and Expectations ... regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior.  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...usiness owners, a wealth of ideas, strategies, models and techniques that help the customer to make a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be discussion on strengthening your self-confidence and motivation; the selling approach to your prospects way of buying; skills for physical, vocal and language effectiveness; how to find and reach  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...r search engines. How do you go about learning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how to ?tweak? your web site by analyzing it and making the necessary changes in order to ensure your success and turning your business into a "selling machine." By completing each lesson, you will look at all the strategies in the search positioning  more...

Recognizing and Avoiding Burnout ...n the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and  more...

Recognizing and Managing Anger ...e you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own  more...

Recognizing Employee Performance ...he job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn how to lay the groundwork for  more...

Providing Effective Feedback ...e helpful feedback, but don t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

Presentation Skills ...companies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is  more...

PowerPoint 2002 This course begins by introducing students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to  more...

Pharmacy Technician Career Training Program ...n 24 hours 7 days a week. Using state-of-the-art training techniques, computer technology and teaching methods we are able to deliver absolutely the best course to our students. Our instructor makes learning this material fun and easy! Here are descriptions of just some of the topics you will study. Pharmacology ? You will learn the most commonly used classes of medications, what conditions  more...

Phlebotomy Technician Career Training ...to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician also draws blood for transfusions, donations and research. This course provides instruction in the skills needed for the proper collection of blood and other  more...

Office 2000 Introduction ... knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on time management. In Microsoft Word, students will learn new skills that include examining the working screen, getting familiar with new Task  more...

Organizing Your Workspace ...h better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving suggestions for managing your time and schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The stacks, books, and  more...

Online Research Techniques ...these comprehensive Web-based resources. Online Research Techniques is a seven day online course. This course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than  more...

Office 2000 Advanced ...ocuments; utilizing field references; applying formatting techniques; and using advanced features such as macros and revision tools. Students will learn how to apply the advanced features of Microsoft Excel 2000 to sort records, outline and filter lists, and import and export data. Students will also be taught how to use PivotTables, PivotCharts, and how to merge and link workbooks. In  more...

Motivating Employees ...d mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and  more...

Monitor And Manage Performance ...techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people  more...

Microsoft PowerPoint 2002 Level 3 ...owerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Generally, students will learn how to apply advanced  more...

Microsoft Excel 2002 Expert ...otals; creating and removing custom filters; implementing techniques for working with shared workbooks; tracking and reviewing changes; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course teaches students a set of expert-level spreadsheet features through real-life scenarios and  more...

Microsoft Excel 2002 Level 3 ... they will learn how to create and remove custom filters; techniques for working with shared workbooks, including protecting workbooks from changes; track and review changes; and merge and consolidate data from worksheets. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. The material is presented through explanatory text, real-world  more...

Microsoft Excel For Purchasing Professionals ...u failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated  more...

Microsoft Access 2002 Core This course will introduce students to the new features in Microsoft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports. This course will introduce students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech  more...

Microsoft Access 2002 Level 2 ... data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in  more...

Manufacturing Statistics Personal Training Library ...ive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

Just Write! Keeping a Journal It`s never too late.Get started recording your life. This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants  more...

Learn HTML All By Yourself- Introductory Learn HTML all by yourself! A 5 week introductory "Lite" course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your  more...

Lean Manufacturing Personal Training Library ...introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction,  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...Techniques that will save you time and make you money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take  more...

Green Driving Techniques ...ption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large  more...

From Beans to Brew: Creating Characters This course explores how to create believable and lifelike characters. Explore character development from birth to death. This course explores how to create believable and lifelike characters. Students will utilize hands-on techniques to explore their own lives and the lives of those around them for inspiration and details. Armed with these ideas, students will then create new characters or add  more...

FrontPage 2000 Level 2 ...techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such as using HTML, designing frames pages,  more...

Front Desk Agent- Instructor Led ...ed through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it take me to complete  more...

Expert Certificate Course in Medical Billing This course is for students who want to learn all of the skills and knowledge needed to succeed in this medical-support field. When you begin working in the healthcare industry, you will be armed with all of the medical billing skills and confidence you need to do an outstanding job. This course also touches on the business acumen needed to market your new billing skills. This marketing knowledge  more...

Excel 2002 MOUS ...will learn how to create and remove custom filters; learn techniques for working with shared workbooks, including protecting workbooks from changes; tracking and reviewing changes; and merging and consolidating data from worksheets. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. The material is presented through explanatory text,  more...

Excel 2002 This course introduces students to basic spreadsheet features and acquaints them with the tools used in Microsoft Excel 2002. As the course becomes more advanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles.  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ... to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ... to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a  more...

Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They  more...

Customer Service for Bars and Restaurants-Online ...iness. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers. Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep) ...nctions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This course in computer repair is  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ... in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as well as development of personal qualities like professionalism and ethical responsibilities. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ... in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as well as development of personal qualities like professionalism and ethical responsibilities. This course is structured to provide the student with a solid foundation in the study of anatomy and  more...

Certified Compliance Inspector of Stormwater (CCIS(tm) Certificate) The 6-hour CCIS(tm) online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content.  more...

Build Your Own BIZ(tm) - How to Hire ...ng, soliciting good prospects, and effective interviewing techniques. This course will help you refine these skills in order to hire employees that will stand the test of time, and maximize your return on investment. The class includes video, text, and downloadable resources. Description of Course How to Hire explores the following areas: Evaluating the need to hire Deciding how to proceed  more...

Better Public Speaking- A Low Stress Approach ...opriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying those ideas in an immediate and direct way. You?ll create sound  more...

Back Injury Protection ... and practicing appropriate lifting, bending, and pushing techniques. If you design workspaces, you will learn how to minimize reaching, lifting, and bending. You will also encounter nifty things to add to a workspace to minimize back strain. Keep them coming back with our complete Back Injury Prevention course. This course can be taken in a self-directed pace. You can achieve a completed  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

Adobe Photoshop 7 ...ining series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork out of the revolutionary new  more...

Adobe PhotoShop CS ...on, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then move on to advanced use of layers, filters, styles, pallets, blends, and much more. Enhance your  more...

Adobe Premiere 6.5 ...ining series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe  more...

Adobe RoboHelp Workshop ...o do their work. Concurrent with the tutorials, you study techniques for task analysis and industry-standard format for writing style, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic  more...

Adobe GoLive 6 ...ining series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the  more...

Adobe Illustrator 10 ...ining series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe InDesign 2 ...ining series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the revolutionary new Adobe  more...

Adobe Pagemaker 7 ...ining series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe  more...

Adobe Fireworks CS3 ...ock art. Plus, how to create composite images using layer techniques, adjustments and effects. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Fireworks CS3 Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and  more...

Adobe After Effects 5.5 ...ining series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Access 2007 Level 2 Access 2007 Level 2 strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students  more...

Access 2000 MOUS ..., queries, and reports. Students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. Access will be used as a development tool as the course becomes more advanced. The course teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various  more...

Access 2000 Proficient ... filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. Students will learn how to create their own databases in Access; and learn how to create and use the basic tools of the  more...

Access 2002 ...atabase structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database.  more...

Access 2002 MOUS ...nd reports. In addition, students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, as well as use Access as a development tool. The course also teaches  more...

Access 2000 Level 2 ...well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...evelop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) This Online training provides a comprehensive study package designed to prepare a computer technician for CompTIA`s A+ 2003 Certification exam. The A+ 2003 Complete Bundle package features: +Prerequisite study material. +A prerequisite test to help gauge your level of preparation. +More than 28 hours of interactive, multimedia training. +More than 1,000 pages of printable reference material to  more...

Delegation - Leveraging Through Others ...ging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills Your expert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine years. His diverse  more...

Adobe Photoshop CS4 Extended: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner  more...

Adobe Photoshop CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your  more...

Adobe Photoshop CS3: Advanced ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe Bridge CS3, process your photos using Camera Raw 4,  more...

Adobe InDesign CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and  more...

Adobe Illustrator CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most unique and professional work for print or the  more...

Adobe Illustrator CS3: Advanced ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make eye-popping special effects, and how to use modern  more...

Adobe Flash CS4 Professional: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich media content via the brand new CS4 interface. You  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new ActionScript 3 structure and classes.  more...

Adobe Flash CS3 Professional: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical  more...

Adobe Flash CS3 Professional: ActionScript 3 Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the scripting language to add interactivity and  more...

Adobe Encore CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of creative tools for DVD and Blu-ray Disc authoring  more...

Adobe Dreamweaver CS4: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned  more...

Adobe Dreamweaver CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the basics of how to create Web pages, set links, and  more...

Adobe Dreamweaver CS3: Advanced ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program including how to customize CSS Layouts, how to  more...

Adobe CS3 Web Design: Workflow ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork effortlessly into Flash, build web prototypes using new  more...

Adobe CS3 Production Premium: Workflow ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're ready to learn how to make still and motion  more...

Adobe CS3 Print: Workflow ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed. You'll also explore various techniques to maximize  more...

Adobe CS3 Design: Workflow ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and  more...

Adobe After Effects CS3: Essentials ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You?ll also learn how to use  more...

Adobe After Effects CS3: Advanced ...tles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D cameras and add realistic  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing Change ...ng continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Managing Disagreement ...pany's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement.  more...

Managing Stress ...techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a plan of action and learn how to  more...

Solving Problems as a Team ... identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Telephone Sales Skills ...escription -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Valuing Diversity ...the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using  more...

Getting Organized Is a Breeze Learn the organizational tips, tools, systems and techniques that will help you experience greater freedom, control, success and peace of mind.  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Advanced Tools in Photoshop CS3 ...heir images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by applying masks, selecting pixels within particular color ranges, or defining paths. In addition, the course describes Photoshop features  more...

Coloring Objects and Using Brushes in Illustrator CS3 ...twork. Users can now employ numerous Live Color tools and techniques to enhance the color of their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This course introduces color and brush techniques in Illustrator CS3. In this course, you will learn how to add customized colors, as well as complex  more...

Manipulating Objects in Illustrator CS3 ...techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation. This course will familiarize you with more advanced object selection and organization techniques, layering, and masking. It shows you how to apply  more...

SQL Server 2005 Error Handling Techniques recognize how to design code for validating input, for error handling and for user-defined messages in SQL Server 2005  more...

Communicating in Sales Teams ...loyees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully  more...

Telesales Communications ...alesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively over the phone. In this course, you will learn how to use the telephone  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Techniques for Improved Time Management ...vely. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish  more...

Developing Excellent Time Management Habits ... initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But you need to make sure that you are really controlling the technology so that it also helps you to be more  more...

Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival  more...

Building Brand Equity ... psychology of a consumer's perceptions and apply helpful techniques to build your brand equity. Finally, you will construct a marketing support program with the aim of appealing to your consumers and improving their perceptions of your brand. This is all done in an effort to get consumers to build up and reinforce your brand equity.By the end of this course you will construct a strategy to  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Critical Thinking Skills for Managing "Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Generating Creative and Innovative Ideas Is creativity within everyone's grasp? Are people innately creative, or is this a skill that some learn, and others don't?If you have ever watched children at play, it's easy to conclude that all people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever  more...

Evaluating Creative and Innovative Ideas Proposing ideas is just the first step to innovation. But for every thousand ideas you generate, only one may have what it takes to make a real difference in your organization. Many great ideas will remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further  more...

Strategies for Transitioning into Management ...sure your management success. In addition, you'll develop techniques for facing the realities of management, such as understanding the impact of the Information Age on your management role, working effectively with your peers and maintaining a good relationship with your manager. After completing this course, you'll be ready to switch gears from technical professional to effective manager,  more...

Problem Performance Improvement ...is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous supervision techniques to help the worker to improve. Sometimes though a manager needs to be aware that the individual worker does not cause the performance  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Trends in Coaching ...important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all  more...

Facilitative Fundamentals Tools and Techniques ...ng at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences.  more...

Facilitating Meetings and Work Groups ...f it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can agree and make sustainable agreements and decisions. You will finish this course by learning how to end  more...

Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to  more...

Facilitative Tools and Formats Offering Options ...s. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing. Communicating information in meetings is an essential factor to their success. Charts can help you clarify information, track ideas and progress, and be a message-conveyor of their own. As an added bonus,  more...

Facilitative Leadership ...itative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn techniques to recognize and work with all levels of interaction. You will discover what makes an effective facilitative  more...

Understanding Technical Professionals ...w you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals. As a result of what you learn in this course, you will be better prepared to manage technical professionals so  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Professional Skills for Customer Service Agents ...h as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to place a customer on hold without offending the  more...

Managing Challenges in Customer Service ... these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of managing nonaggressive but nonetheless difficult callers, such as customers who demand excessive amounts of call time and customers who are either technical experts or technical novices. In  more...

Identifying Your Customers Expectations ...duct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting from them the attributes of your service that impact most on customer satisfaction.Customer feedback is essential--there is no substitute for asking customers to tell you  more...

Using Surveys to Measure Customer Satisfaction ... ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only  more...

Advancing Service Expertise ...w skills that deepen our customer service expertise. Gain techniques for personalizing customer interaction. Enhance your approach to customer assistance by giving it form in a structured plan. Understand the critical differences in specialized service when you are dealing with customers over the phone. And since technology now has an increasingly important place in daily business, you'll  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Making Telephone Calls Count ...r surpass their greatest expectations? By using effective techniques for managing conflict, you'll create satisfied, loyal customers. It is said that "the customer is always right," but sometimes, it is necessary to say no to a customer's request. The success of this transaction is all in how you say it. Are you harsh and abrupt? Do you anger the customer further or end the conversation on a  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Delivering the Message ...ay. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you  more...

Available Presentation Resources ...ening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Understanding Writing Mechanics One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...

Workplace Communication Skills ... situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the  more...

Writing to Reach the Audience ...ts people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style  more...

Handling Conflict ...o handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum  more...

Participating Effectively in a Business Meeting A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

Making Decisions Dynamically Your decisions determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st  more...

The Fundamentals of Effective Thinking Albert Einstein once remarked that "the significant problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking  more...

Problem Framing When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements  more...

Web Application Maintenance in C To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Performance Reporting and Stakeholder Management ...formance reporting are used, select examples of tools and techniques for performance, gather and compile information in a given scenario, and match outputs of performance reporting to examples. Finally, they will identify how the inputs to managing stakeholders are used, select examples of tools and techniques for managing stakeholders, use an appropriate communications method to communicate  more...

Estimating Activity Costs ... performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge"  more...

Budgeting and Controlling Costs ... project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost Management knowledge area. This course is aligned with "A Guide to the Project Management Body of  more...

Elements of Project Human Resource Management ...oject Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management knowledge area. This course is aligned with "A Guide to  more...

Implementing Project Human Resource Management ...on projects. This course focuses on the inputs, tools and techniques, and outputs of acquiring, developing, and managing a project team. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management processes. This course is aligned with "A Guide to the Project Management Body of  more...

Initiating a Project and Preparing the Project Plan ... performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better  more...

Planning for Quality Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and  more...

Analyzing Project Risk ...you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management  more...

Planning Project Scope ...in a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute  more...

Controlling Project Scope ...rea. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with creating work breakdown structures, accepting the completed project scope, and controlling changes to the scope of the project. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the  more...

Elements of Project Time Management ...ust be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these activities. Through interactive learning strategies and real-life scenarios, the learner will explore  more...

Project Scheduling ...ect schedule. It will cover the project inputs, tools and techniques, and outputs of the following project time management processes: Activity Duration Estimating, Schedule Development, and Schedule Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project time management processes in action.  more...

Communications Planning and Information Distribution ...ct Communications Management, communication barriers, and techniques for improving communications in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll explore examples of tools and techniques for Communications Planning. They'll learn about the purpose of the Communications Management Plan in the context of project communications. Finally,  more...

Moving On with GoLive 5 To guide the learner through the process of using advanced animation and navigation techniques and to demonstrate the use of forms as web-site enhancement features  more...

Animation in Flash 8 To use basic animation techniques in Flash  more...

Moving on with FreeHand 10 To demonstrate the advanced techniques for working with objects, layers, symbols, and styles in FreeHand 10  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Programming C for the VB6 Developer To describe C# programming techniques and models  more...

Programming C for the C Developer To explain C# programming techniques and models  more...

Application Maintenance and Optimization in VB NET To introduce and describe techniques for monitoring and optimizing Windows applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Application Maintenance and Optimization in C To introduce and describe techniques for monitoring and optimizing Windows applications using the .NET performance-monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Web Application Maintenance in VB NET To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Ethics and Professional Knowledge What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to  more...

Effective Team-building Strategies ...s them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore some motivational techniques to apply from the get-go so that potential problems are averted. You'll also learn how to promote and maintain a creative and productive atmosphere. Finally, you'll  more...

The Individual s Role in a Team You can't have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll  more...

The Database Design Methodology To describe and apply the techniques of the database design life cycle to build a relational database  more...

Advanced Project Leadership - Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Virtual Team Management - Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Core Concepts in Business Analysis ...techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the  more...

Introduction to Requirements Planning Business analysts must plan and closely manage requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business  more...

Eliciting Requirements Requirements elicitation is the gathering or ? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners  more...

Analyzing Requirements Using Models There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the  more...

Advanced Project Management - Project Estimating Techniques ...Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally,  more...

Advanced Project Management - Managing Accelerated Projects ...ject management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team  more...

Object-Oriented Analysis and Design with UML Finding Classes To outline techniques for finding classes from an initial set of system requirements  more...

Maintaining Quality Code To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code  more...

Programming Techniques and Strategies To outline the high-level considerations for producing good code  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...