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Internet as a Business Tool on-line e-learning cbt (computer based)study at homecoursewareself directed The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...
Time and Stress Management on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.  more...
Your Personality at Work on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests  more...
Change Management on-line e-learning cbt (computer based)study at homecoursewareself directed Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in  more...
Continuous Improvement to Systems and Processes on-line e-learning cbt (computer based)study at homecoursewareself directed Although it may sound like an exhausting and neverending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation.  more...
Effective Project Management on-line e-learning cbt (computer based)study at homecoursewareself directed Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project.  more...
Effective Workplace Relationships on-line e-learning cbt (computer based)study at homecoursewareself directed The skills related to communication, getting along with others, and resolving interpersonal problems in the workplace will draw from your experience outside of the workplace.  more...
Leadership and Motivation on-line e-learning cbt (computer based)study at homecoursewareself directed To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In  more...
Managing Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareself directed Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...
Managing Teams on-line e-learning cbt (computer based)study at homecoursewareself directed An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...
Managing to Achieve Planned Outcomes on-line e-learning cbt (computer based)study at homecoursewareself directed In this course we will highlight the importance of resources in creating and implementing operational plans that have goals consistent with organisational goals  more...
Negotiation Skills on-line e-learning cbt (computer based)study at homecoursewareself directed You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...
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