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Telecommunications Training Seminars and Classes
From Serebra Learning Corporation
Project Management: The Team
   This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project. more...CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital
...series that presents the learner with the fundamentals of telecommunications and gives a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment (CPE), and services (dedicated and switched). more...CCNT Basic Telecommunications Part 2: Networks, Signaling, and Switching
This is the second course in a two-part series on Basic Telecommunications for the Certified in Convergent Network Technologies (CCNT) curriculum. This course focuses on transmission networks, switching, and signaling. more...VoIP Network Quality of Service Techniques
This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn more...Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality. more...Call Center Components
This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools. more...The Telecommunications Industry Overview Version 2
...telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this more...Telecommunications Industry Overview Version 1
...telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing more...1G and 2G Communication Systems
To discuss the history, development, and functionality of GSM, IS-136, and IS-95 telecommunications technology Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...3G Communication Systems
To describe and discuss various third-generation telecommunications technologies, including W-CDMA, EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...2 5G Communication Systems
To discuss the history, development, and functionality of GPRS, HSCSD, and 2.5G CDMA telecommunications technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...Foundations of Wide Area Networks
This WestNet e-Learning module focuses on basic concepts that apply to the entire course to prepare you for more detailed study of wide area networks (WANs). more...WAN Components
Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network. more...Overview of the Telecommunications Industry
This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers. more...How a Local Exchange Works
This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs. more...Types of Telephone Systems
This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants. more...Overview of Telephony Services
This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems. more...VoIP Services
... the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing converged networks to the forefront of corporate and private communications. We discuss private VPNs and their roles in the converged network, and introduce network remote more...Enterprise Class IP Solutions
This module discusses the benefits and features that the Avaya Communication Enterprise Class IP Solutions products provide enterprises wishing to implement converged technologies. We focus on the VoIP enabling technologies presented by the Avaya Definity Enterprise Communications Server, IP600 Internet Protocol Communications Server, R300 Remote Office Communicator, and the Enterprise Directory more...IPv6
To intoduce IPv6, explain its features, and discuss how it can be implemented Technical support personnel, system engineers, network administrators, network managers, integration specialists more...VoIP Network Integration with Legacy Services
This module focuses on how we interface legacy PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate Signaling System 7 (SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and more...VoIP Network Engineering Management and Support
...telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall network performance. more...Future Technologies Supporting Convergence
This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies, more...PBX and ACD Systems
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local." more...Frame Relay Concepts
To introduce the concepts underlying the Frame Relay protocol Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make informed more...Point-to-Point Telecommunications Protocols
In this WestNet e-Learning module, we describe each point-to-point transmission service available from telecommunications providers. These services are essential for creating private voice networks or wide area data networks. more...Switched Telecommunications Protocols
This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...Traffic Engineering
This WestNet e-Learning module discusses traffic engineering concepts, traffic data sources, and busy-hour engineering. more...Frame Relay Signaling and Applications
To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make more...Digital Subscriber Line
To explain the various technologies used to provide digital subscriber lines Network managers, builders of wide area networks, systems engineers, and technical support staff more...Introduction to ISDN
To introduce integrated services digital network concepts, services, and applications Network managers, builders of wide area networks, systems engineers, and technical support staff more...Basics of Telecommunications
...Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and development of more...Computer Telephony Integration Implementation
This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation. more...Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system. more...CCNT Voice Over IP Essentials v6 0
The goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in more...CCNT Basic Telecommunications v6 0 Part 2
This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and more...CCNT Basic Data Communications v6 0 Part 1
This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section more...CCNT Basic Data Communications v6 0 Part 2
This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission more...CCNT Basic Data Communications v6 0 Part 3
This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless more...CCNT Computer-Telephony Integration Essentials v6 0
This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. more...CCNT Broadband Technologies v6 0 Part 1
This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications more...CCNT Broadband Technologies v6 0 Part 2
This course covers ISDN and BISDN. X.25 and Frame Relay are also taught. This course also covers SS7 and Cell Relay. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. more...CCNT Broadband Technologies v6 0 Part 3
This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. more...CCNT Basic Telecommunications v6 0 Part 1
...course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then covers analog more...Home Networking with Windows XP
...h the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall more...e-Mail and Browsing
...telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides different services that more...Telecommunications Concepts and Components
This WestNet e-Learning module reviews the fundamental principles and elements of the public-switched telephone system. more...Network Media
This module delves into cable and wireless media types. Lesson 1 highlights the important points about unshielded twisted pair (UTP) and shielded twisted pair (STP) as well as the two types of coax cooper cable. It also discusses the properties of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the IEEE 802.11 group of wireless transmission more...WAN Technologies
This module reviews WAN technologies commonly found in small to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 identifies the characteristics of High-Level Data Link Control Protocol (HDLC) Point-to-Point Protocol (PPP) Integrated Services Digital Network (ISDN) frame relay xDSL Asynchronous Transfer Mode (ATM) and SONET. Lesson 3 discussed modem more...Point to Point Serial Connections
This module is an overview of several WAN technologies and how they are utilized in small- to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 begins by reviewing serial connections and the High-Level Data Link Control Protocol (HDLC). This lesson then discusses Point-to-Point Protocol (PPP) an alternative that is replacing many HDLC serial more...CTP Telephony Networking Part 2
CTP Telephony Networking Part 2 is one of the requirements for the Convergent Technologies Professional (CTP ) certification which is sponsored by the Telecommunications Industry Association (TIA). more...Telecommunications Technology Overview
In this course students will learn the basic information that a user with no background in telecommunications needs as an introduction to telecommunications technology. Additionally this course will cover networks switching transmission media and data transmission (emphasizing the Internet). more...
From WDSGlobal
Introduction to GSM mobile data
The Introduction to GSM mobile data course is intended for anybody new to the cellular industry who is looking to expand their knowledge beyond the simple voice centric applications.
For individuals who have a greater experience dealing with either sales or support of cellular products many modules contained within this course provide an excellent foundation to more complex cellular bearers such more...
From 123-CBT Computer Based Training
Sales Management Building a Championship Sales Team
 ...imulation, you are the new sales manager for the enhanced telecommunications unit and will be interviewing Diane Kennedy, a candidate for a sales position. Because this is your first experience interviewing a candidate, Drew Canfield, Director of Sales, will sit in on the interview. You will need to prepare for the interview with Diane by creating lead questions and reviewing her resume. Then more...Time Management Overcoming Challenges
... you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to more...Home Networking With Windows XP
...h the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall more...CCNT Basic Telecommunications v6 0 Part 1
...course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then covers analog more...CCNT Basic Telecommunications v6 0 Part 2
... for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
3 hours
more...Communicating w Difficult People Handling Difficult Co-Workers
...ll meet with Cindy Becker, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of enthusiasm and initiative. You are also required to share the responsibility for supervising the employees, but you feel that she doesn't more...Human Resource Law Family Medical Leave Act
... this unit, you have recently been hired by Icon a a s telecommunications Division as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new hire orientation. Since you are about to conduct your first new hire orientation, the HR Director want to go over some FMLA policies more...Team Conflict Working in Diversified Teams
... you will meet with Drew Canfield, Sales Director for the Telecommunications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional more...Team Conflict Overcoming Conflict with Communication
... D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to more...CCNT Basic Data Communications v6 0 Part 1
...dience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
e-Learning
Language Options:
US English
more...CCNT Basic Data Communications v6 0 Part 2
...dience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
e-Learning
Language Options:
US English
more...CCNT Basic Data Communications v6 0 Part 3
...dience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
e-Learning
Language Options:
US English
more...CCNT Broadband Technologies v 6 0 Part 1
...tructure.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning more...CCNT Broadband Technologies v6 0 Part 2
...g points.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning more...CCNT Broadband Technologies v6 0 Part 3
...rk (VPN).
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. .
Deployment:
e-Learning
Language Options:
US English
Total Learning more...Complete CCNT v6 0 Curriculum
...CNT v6.0 Curriculum includes the following:
CCNT Basic Telecommunications v6.0: Part 1
CCNT Basic Telecommunications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 1
CCNT Basic Data Communications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 3
CCNT Local Area Networks v6.0: Part 1
CCNT Local Area Networks v6.0: Part 2
CCNT Local Area Networks v6.0: Part 3
CCNT more...CCNT Computer-Telephony Integration Essentials v6 0
...izations.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
3 hours
Objectives: more...CCNT Voice Over IP Essentials v6 0
...nce is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians, Data/Internet/Telecommunications Sales Professionals, Telecom Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to professionals with general interest in Internet more...Executive Level Leadership Becoming an Executive Leader
...ningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be an opportunity for you to demonstrate how prepared you are to move into such a position. If you're able to establish that you have a solid understanding of executive leadership, you'll be interviewed for the position more...
From Redwood Education Services, Inc.
Residential Electronics Systems Integration - BASIC
        Picture yourself coming home from a long day at work. You type your security code and open the front door. As you walk into your house, the lights come on, your favorite music plays from in-wall speakers, and the thermostat bumps up a few degrees. You stroll into the kitchen, make yourself a drink, and walk into the living room. As you enter, the lights and music follow you into the room. You kick more...VoIP Application & Installation
The Redwood VoIP training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will more...
From Ptt
StarTel: Introduction to telecoms
The Startel suite of four e-learning courses provide an introduction to telecommunications. The courses, which are available online or on CDROM, make extensive use of interactive simulations, onscreen question sessions, and hypertext links to definitions of technical words to fully involve the trainee in the learning process. more...
From Teach Me IT
Basics of Telecommunications
...Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunication systems and who want to understand the basics of telecommunications. The course introduces the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and development of the industry, and more...
From Ossidian
INTRODUCTION TO MOBILE DATA & APPLICATIONS
Some people may not need, nor have time to take, a complete set of technology courses. This module provides a short yet structured overview of mobile data technologies, devices, applications and services. It may be a precursor to formal training on relevant technologies but it could equally stand alone to fulfil the technology knowledge needs of many people. No assumption is made as to prior more...
From Telework Collaborative
Managing Teleworkers An Online Course for Employers
...ouncil and serves on Senator Patty Murray s Rural
Telecommunications Working Group.
Learning
Objectives
Course
goals:
To understand the
dynamics of telework with an emphasis on results-oriented
management. more...
From Chrome Zebra
Convergence Technologies Professional - CTP
Success Designed Into Every Course!
Chrome Zebra's unique interactive and engaging online courses are designed for all types of learners.
Do you enjoy...
playing games?
watching videos?
quizzing yourself?
reading/writing?
designing & drawing?
working alone?
working in groups?
Do you learn...
best by seeing?
best by hearing?
best by doing?
best through feedback? more...
From Ossidian
GSM FUNDAMENTALS
...ing MS roaming)
Prerequisites:
Knowledge: A technical or telecommunications background would be desirable, but is not essential.
Equipment & software: Version 4 (or higher) Browser and Shockwave / Flash 6 plug-in.
Detailed Contents:
History of GSM
GSM Milestones
Transition from Analog to Digital
GSM Objectives
GSM Services
Cellular Concepts
GSM Reference Model
GSM Architecture - MS
GSM more...
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