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Telephone Training Seminars and Classes
From Business Coach Philippines
Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...
Starting a Coffee Shop Business SEMINAR TITLE: Starting a Coffee Shop Business with Barista Training ORGANIZER: BusinessCoach Inc. VENUE: Suite 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila KEY TOPICS: I. Specialty coffee trade globally II. Essentials in coffee business success III. Business plan IV. Coffee business options and profile of investment V. Budget VI. Choosing your location  more...
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Telecommunication Systems instructor led trainingon-line e-learning cbt (computer based)self directed ... 2. VoIP Systems, Circuit Switched PBXs and Cabling - Telephone Systems-Voice over IP, PBXs, and Centrex Systems - What Is a Private Branch Exchange (PBX)? - IP PBXs for the Enterprise - Impetus for Change - Architecture of IP-Based Systems . . . How the Pieces Fit Together - Voice Quality and Security - Barriers to Acceptance of Voice over IP -  more...
From The Career Center
Customer Service Via Phone and Email instructor led training ... service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be  more...
From Vzoomin
Personality Development instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab this program covers overall personality development. Major topic's that are covered in the courses are body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 3 hours training which cover's the main area's of personality development training. This program also help's in confidence building and over all  more...
Communication Skills instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab This program covers communication skills, which provides enhancement to all the communication barriers like public speaking, etiquette, body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 5 hours training which cover's the main area's of communication skills training. This program also help's in confidence  more...
From Jef Menguin Workshops and Seminars
Managing Team Dynamics instructor led traininggroup study and discussionworkshop / seminarGames, roles plays, and other experiential activities Experienced team members know that defining their teama ™s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation  more...
From Wintrac Inc.
Customer Service Skills ... service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of other Business Skills classes  more...
ACT- 2006-Level 1 You have a large amount of information about your business contacts. You may have to maintain the information in order to access the same as and when required. ACT! 2006 is a personal information system that enables you to track and manage information about business contacts such as addresses, telephone numbers, and appointments. You can get a complete list of other Desktop Application  more...
Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
Sales Over the Phone (Road Map to Telephone Sales Excellence) What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...
Customer Care for IT Telephone Support Staff ...t customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty. You can get a complete list of other  more...
Telephony Voice Over IP ...cation. The first type of network was the Public Switched Telephone Network (PSTN). This was the system used by the local telephone company. This network was designed to carry only voice traffic. The second type of network was the data communications network found in many private company networks. This network carries data traffic. VoIP combines the two networks into one multiprotocol  more...
Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...
Business Etiquette (new Manager development) This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other New  more...
Business Etiquette This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other  more...
From Pitman Training Centre London
Business English & Office Skills - (Effective Business Communication) instructor led trainingcoursewarecomputer labMulti-media Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
From Gucons
SAP ISU Training in Bangalore-SAP ISU TRAINING IN HYDERABAD-SAP ISU TRAINING IN MUMBAI SAP ISU Online Training Gucons is providing SAP ISU Online Training. This SAP ISU Training is purely online and can attend from anywhere in the World. Timings are flexible. We can do it Either Weekends ( 5 hours/ Day- 8: 00AM to 1: 00 PM PST) - 5 Weekends or Daily depends upon the timings. Please contact Pavan at 412-499-3649 or email us at info@gucons. com for more details regarding the SAP  more...
SAP BPC Training in Bangalore-SAP BPC TRAINING IN HYDERABAD-SAP BPC TRAINING IN MUMBAI Gucons is providing SAP BPC Online Training (SAP Business Planning and Consolidation Online Training). This SAP BPC Training is purely online and can attend from anywhere in the World. SAP BPC Training will be on both Microsoft 5. 1 and Netweaver 7. 0 versions. Timings are flexible. We can do it Either Weekends ( 5 hours/ Day- 8: 00AM to 1: 00 PM PST) - 5 Weekends or Daily depends upon the  more...
From Pitman Training Centre London
Telesales For Success workshop / seminar This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
From Meirc Training and Consulting
Efficient Administration and Secretarial Skills instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...
Certified Administration and Office Management Professional - Dubai Abu Dhabi instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...
Certified Administration and Office Management Professional - Administration and Secretarial instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...
Efficient Administration Skills - Administration and Secretarial By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques  more...
Certified Administration and Office Management Professional - Administration and Secretarial By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities  more...
Certified Administration and Office Management Professional instructor led traininggroup study and discussioncourseware Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude  more...
Efficient Administration Skills instructor led traininggroup study and discussioncourseware Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters. Improve  more...
From Mullan Training
Adobe Illustrator instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe Illustrator is designed to provide delegates with the basics of creating and editing vector graphics in Adobe Illustrator PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Illustrator is necessary. BENEFITS Delegates will learn when to use vector graphics rather than bit-mapped, how to use the  more...
Database Design & Development instructor led trainingcoursewareworkshop / seminarcomputer lab DATABASE DEVELOPMENT Mullan Training specialise in design & development of databases - we use the technology best suited to the Client (including Access, VB/ VBA, FoxPro, FileMaker, SQL Server, etc). We sit down with the client and identify their needs, develop a prototype based on the initial specification, then refine the system as necessary. Please contact us if you would like to  more...
From Meirc Training and Consulting
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
From Mullan Training
Internet Techniques instructor led traininggroup study and discussioncoursewarecomputer lab DURATION: day Getting Started with Internet Explorer - What is the Internet - Opening Internet Explorer - The internet Explorer Window - Getting Help Browsing Web Pages - What is a Web Page? - Browsing the web - Back & Forward Buttons - Stop & Refresh Buttons - The Home Page - Full Screen Browsing - Links and the Browser - Finding Items on a Page - Opening HTML Files - Internet  more...
Adobe In Design instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe InDesign course, provides a solid grounding in this powerful desktop publishing program. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe InDesign is necessary. BENEFITS Students will learn how to produce both single page documents, newsletters and also multipage magazine layouts. The course covers the major page  more...
Introduction To MS Access instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to MS Access course is suitable for complete beginners to Microsoft Access. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Access is required. Benefits At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a  more...
Adobe Premiere instructor led traininggroup study and discussioncoursewarecomputer lab Premiere is a widely used, user-friendly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary. BENEFITS On completing the course delegates will be  more...
Adobe Go Live instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe GoLive training course teaches attendees how to successfully develop, edit, and manage web sites using Adobe GoLive. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe GoLive is necessary. BENEFITS Course is ideal for anyone who wishes to master the fundamentals of building, editing, and managing web sites using Adobe  more...
Introduction To MS Windows instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day course is designed to introduce the absolute beginner to the basic skills involved in using your PC. PREREQUISITES None - although you should be reasonably comfortable with a keyboard layout. BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing  more...
Adobe After Effects instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day Introduction to Adobe After-Effects course is designed for those users who wish to take video, animation or stills to the next level of creativity. This course introduces delegates to the basic concepts of working with After Effects. It aims to give delegates the confidence to begin using the application in a professional environment to produce smooth animation and sophisticated  more...
Introduction to Microsoft Word instructor led trainingbookworkshop / seminar After taking this course students will be comfortable using the Microsoft Word application, having covered areas including: Formatting Text, Styles, Tables, Headers & Footers, Page Setup, Paragraph Formatting, Spell Check, Find & Replace, Tables, etc... For a complete list of topics covered: - visit our website www.mullantraining.com and review the course outline - email us at  more...
Introduction to Macromedia Dreamweaver instructor led training Learn how to use Macromedia Dreamweaver as a Web Design Tool. This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application. On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages -  more...
Introduction to MS Project instructor led trainingbookcomputer lab MICROSOFT PROJECT This course provides a comprehensive introduction to the essential techniques for planning and controlling projects using Microsoft Project. Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively. BENEFITS After taking this Microsoft Project training class, you will be able to:  more...
Introduction to MS Outlook instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Outlook Introduction training course is suitable for complete beginners to Microsoft Outlook. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook  more...
Advanced MS Access instructor led trainingcoursewarecomputer lab Our 2 day Advanced Microsoft Access training course is suitable for those with a sound working knowledge of Access who wish to progress to the most complicated functions and features. The course will be primarily instructive with some time used as a tutorial; delegates will have the opportunity to work through an exercise provided by the tutor or work on their own database. To illustrate  more...
Advanced Powerpoint instructor led trainingcoursewarecomputer lab Our 1 day Microsoft PowerPoint Advanced course is suitable for those with a working knowledge of PowerPoint's basic features. PREREQUISITES A good, basic understanding of PowerPoint or completion of our Introductiion to MS PowerPoint course. BENEFITS On completion of this course you will be able to use the many advanced features available in Microsoft PowerPoint, enhancing presentations and  more...
Advanced MS Excel (1 & 2 Days) instructor led trainingcoursewarecomputer lab Our 1 or 2 day Microsoft Excel Intermediate / Advanced course is suitable for those with a sound working knowledge of Excel who wish to progress to the most complicated functions and features. PREREQUISITES A working knowledge of Excel or our Introduction to MS Excel course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Excel. You  more...
Advanced MS Word - 1 Day instructor led trainingcomputer lab Our 1 day Microsoft Word Advanced course is suitable for those with a sound working knowledge of Word who wish to progress to the most complicated functions and features. Prerequisites A good working knowledge of Word is required, or our Introduction to MS Word course. Benefits At the end of this course, you will have a complete understanding of the higher functions of Word. You will be able  more...
Introduction to MS Excel - 1 Day instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Excel Introduction course is suitable for complete beginners to Microsoft Excel. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Excel is required. Benefits At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a  more...
Introduction to MS Powerpoint instructor led trainingcoursewarecomputer lab Our 1 day Microsoft PowerPoint Introduction course is suitable for complete beginners to Microsoft PowerPoint. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS PowerPoint is required. BENEFITS At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint  more...
Introduction to MS Word - 1 Day instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Word Introduction course is suitable for complete beginners to Microsoft Word. This 1 day Word introduction training course will provide you with a working understanding of the basic features of MS Word. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of Microsoft Word is required. Benefits At the end of this  more...
Adobe Acrobat instructor led traininggroup study and discussioncoursewarecomputer lab ADOBE ACROBAT This 1 day Introduction to Adobe Acrobat training course introduces students to the basics of Acrobat. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Acrobat is necessary. BENEFITS Adobe Acrobat is increasingly used as the format of choice for sending pre-press documents to remote print service providers. It offers one of the  more...
Introduction To Adobe Photoshop instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day Introduction to Adobe Photoshop course introduces participants to Adobe Photoshop. Adobe Photoshop is a graphics program, mainly used for editing images or retouching photographs but can also be used to create original artwork either from scratch or based on an existing image. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to use  more...
Adobe Photoshop Advanced instructor led traininggroup study and discussioncoursewarecomputer lab In this 1 day Advanced Adobe Photoshop training course, students will learn advanced features of Photoshop that will help them work with the tool more efficiently and effectively. PREREQUISITES A working knowledge of Adobe Photoshop or our Introduction to Adobe Photoshop course BENEFITS Delegates will learn how to create special effects with Photoshop, work with ImageReady, optimize images  more...
Microsoft Publisher instructor led traininggroup study and discussioncoursewarecomputer lab On this 1 day Introduction to MS Publisher course, you will look at how to create a publication from scratch or use one of the hundreds of business and personal designs available in Publisher. Microsoft Publisher is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards, flyers, among others for print, email, and the Web. Prerequisites No experience of  more...
Introduction To QuarkXpress instructor led traininggroup study and discussioncoursewarecomputer lab This is a 2 Day Introduction to QuarkXPress. QuarkXPress is a professional quality desktop publishing program. It is the program of choice for many designers and advertising agencies and is used for brochures, adverts, newsletters and anything else that appears in print. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to create these  more...
Advanced QuarkXpress instructor led traininggroup study and discussioncoursewarecomputer lab This is a 1 Day fast moving, hands-on course for experienced QuarkXPress users who want to discover the most effective ways to work in a professional environment. PREREQUISITES Good Mac or PC skills. Delegates should have attended our Introduction to QuarkXPress course or have a good working knowledge of QuarkXpress. BENEFITS You will look at items covered in the introductory course in more  more...
Advanced Macromedia Dreamweaver instructor led traininggroup study and discussioncoursewarecomputer lab Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment - Advantages of dynamic web applications - Application server environments - Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...
Macromedia Dreamweaver - Building Dynamic Sites with SQL instructor led traininggroup study and discussioncoursewarecomputer lab Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment X Advantages of dynamic web applications X Application server environments X Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...
Introduction To Macromedia Flash instructor led traininggroup study and discussioncoursewarecomputer lab Flash Workspace - Movie Setup - Stage, Timeline, Toolbars - Rulers, Grids, and Guides - Drawing Tools - Paths and Fills - Flash Tools - Panels Using Solid Colour and Gradient Fills - Creating a Gradient - Adjusting a Colour s Alpha Transparency - Adjusting a Gradient Using the Paint Bucket - Adding Fills and Gradients Working with Text - Adding Text Using Layers - Working  more...
Introduction To Macromedia Fireworks instructor led traininggroup study and discussioncoursewarecomputer lab BENEFITS OF ATTENDANCE In this course, you'll use Macromedia Fireworks to create vector graphics, edit bitmap graphics, optimise images, and create and assign rollover effects for the Web. -Understand the differences between bitmap and vector graphics - Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns - Understand the GIF, JPEG, and  more...
Introduction To Crystal Reports instructor led traininggroup study and discussioncoursewarecomputer lab Report Design - Exploring the Report Design window - Starting a new report with and without the Wizard - Exploring the Design Tab - Placing objects on your report - Previewing your report - Positioning and sizing objects - Formatting objects - Using Text Objects Record Selection - Using the Select Expert - Using the Select Record options - Defining the Select Expert s features -  more...
Advanced Crystal Reports instructor led traininggroup study and discussioncoursewarecomputer lab Review - Creating reports - Formatting - Grouping - Summarizing - Selecting records - Summary Drill Down - Linking - Formulas - CrossTabs Advanced Formulas - Creating multiple statement formulas - Using variables - Understanding two-pass reporting - Using evaluation time functions - Creating running totals - Adding User Functions Libraries (UFLs) Conditional Formatting - Types of  more...
Introduction To Business Objects instructor led traininggroup study and discussioncoursewarecomputer lab By using Business Objects, you can have powerful reporting capabilities at your command. This two-day instructor-led course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and  more...
Business Objects Universe Designer instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day course will provide you with all the skills needed to efficiently create and maintain Universes for Business Objects, allowing you to easily access and run reports. This course is for individuals who need to design, build, document, maintain and distribute Business Objects Universes. COURSE CONTENT: Understanding Business Objects Universes Understanding How Universes Allow  more...
Sage ACT! instructor led traininggroup study and discussioncoursewarecomputer lab ACT! is an industry-standard Contact Management System by Sage, and can be used for keeping track of important information on clients and suppliers as well as being used for key areas of marketing. It can integrate with other Sage products, making it a very powerful contact management tool. PREREQUISITES No previous experience is necessary. COURSE CONTENT Familiarisation Of ACT! -  more...
Introduction To Sage Line 50 instructor led traininggroup study and discussioncoursewarecomputer lab COURSE AIMS This 2 day training course provides the basic knowledge required to operate the Sage Line 50 package. It provides a solid background for the day-to-day use of the Sage Line 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE  more...
Sage Payroll instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day course has been designed to give first time or recent users the skills they need set up a payroll system. The course is 100% hands-on, with exercises to help delegates practice the new skills they learn. Preparing to Start The Basics Backing Up & Restoring Data Payroll Basics Company Settings Government Legislation Pay Elements Adding New Employees Employee  more...
Sage Instant/ Sage Job Costing instructor led traininggroup study and discussioncoursewarecomputer lab COURSE CONTENT - Key Decisions Prior to Set Up - Basic Configuration - Account Coding Structures/Nominal - Layout of Accounts - Financial Year Settings - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry  more...
Advanced MS Project instructor led traininggroup study and discussioncoursewarecomputer lab Brief Overview of Intro Course - Consolidate all areas of the Introductory Course Working With Resources - Assign Overtime Work to Apply Overtime Rates To Tasks - Adjusting resource schedules and pay rates - Use WBS to organise tasks for reporting schedules and tracking costs Reports, Filters & Views - Customise existing Reports, Filters & Views (task, resource & crosstab) - View & display  more...
Introduction To MS Viso instructor led traininggroup study and discussioncoursewarecomputer lab Microsoft Visio gives business and technical users the power to visualise and communicate ideas, information, and systems. Use the simple, flexible tools in Visio to easily create business and technical charts and graphics that capture your inspiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT -  more...
Advanced MS Viso instructor led traininggroup study and discussioncoursewarecomputer lab Customising Visio Working with Toolbars & Windows Using the Drawing Tools Drawing Basics Advanced Drawing Techniques Custom Shapes Using Custom Shapes Using Custom Shapes in a Drawing Advanced Stencil Techniques Custom Stencils Customizing Stencil Masters The Document Stencil Linking Linking Diagrams Linking To Other Pages & (Multiple Files) Creating An Off-Page  more...
VB Access instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day course is suitable for Advanced users of Microsoft Access responsible for managing very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Access is essential, or completion of our Advanced MS Access course. BENEFITS At the  more...
VB Excel instructor led trainingcoursewarecomputer lab This 2 day course is suitable for Advanced users of Microsoft Excel responsible for very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Excel is essential, or completion of our 2 day Adavnced MS Excel course. BENEFITS At the end of the  more...
Introduction To MS Frontpage instructor led traininggroup study and discussioncoursewarecomputer lab PREREQUISITES No previous experience of FrontPage is needed. BENEFITS Students will learn how to create and edit web pages using Microsoft FrontPage. The course provides a solid foundation, introducing key features of this program with plenty of hands-on practice. Students will learn to create attractive web pages that include text, graphics, tables, forms, internal and external links, and a  more...
From Contacts Plus
AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...
Time Management instructor led trainingworkshop / seminar Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...
Customer Focused Selling Skills instructor led trainingworkshop / seminar Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...
Complaints handling instructor led trainingworkshop / seminar ...ct with your customers whether it is face to face, on the telephone or via the internet. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing what is anger, and the relation between it and the ability of negotiate. The magic tools to absorb customer anger. Understand the value of customer complaints. Estimate  more...
Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...
Telemarketing Using the Telephone as a Selling Tool ...Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the telephone can  more...
From Dale Carnegie Training of Ohio and Indiana
Dale Carnegie Training Sales Advantage instructor led traininggroup study and discussionbookworkshop / seminarDiscussion, Reviews, Debriefs The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...
From Contacts Plus
Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...
From SilkWeb Consulting & Development LLC
Excellent Customer Service group study and discussionworkshop / seminar The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...
From Contacts Plus
AT&T College of Call Center Excellence For Agents instructor led traininggroup study and discussionworkshop / seminar The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...
From RapidBI Ltd
Business Improvement Review - Accreditation Programme instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedworkshop / seminarCoaching available The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted  more...
From WWP Training Ltd
Inbound Telephone Selling Skills Turning enquiries into sales Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be  more...
Outbound Telephone Selling Skills ...telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business. This programme is for you if You are required to make outbound sales calls to generate sales or appointments You would like more structure and confidence in your calls You would benefit from new ideas, approaches, tips and  more...
Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...
Customer Focus on the Telephone ...Taking a professional approach to customer service on the telephone is therefore essential for retaining and developing business. This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray  more...
From Power Diversity, LLC
Professional Communicator Certification Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDbookworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. ...ommunicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver 5-star customer service effortlessly and consistently Defuse emotionally charged situations Identify and relate to the 4 different personality types Master  more...
Customer Service and Communication Skills for Call Centers instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd romDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. ...telephone professionals Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure. Could your call center be more successful if the representatives were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on? How would it feel if suddenly everyone in your  more...
From Everrise Training & Consultancy
English Language Communication Course For Company Staff group study and discussioncoursewareself directedworkshop / seminar This course will enable you to effectively speak and write professional and clear business correspondence in english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as  more...
From Skillstudio Limited
Intermediate Public Speaking & Presentation Skills in Manchester - Improve Your Delivery Skills instructor led trainingworkshop / seminar ...telephone and email. Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each)  more...
Communication Skills Workshop in Manchester - Learn to Influence People and Improve Working Relationships instructor led trainingworkshop / seminar The Effective Communication Skills workshop from Skillstudio is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises,  more...
Communication Skills Workshop in London - Learn to Influence People and Improve Working Relationships instructor led trainingworkshop / seminar Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...
Communication Skills Workshop in Glasgow - Learn to Influence People and Improve Working Relationships instructor led trainingworkshop / seminar Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...
Intermediate Public Speaking & Presentation Skills in Leeds - Improve Your Delivery Skills instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Follow Up Service by telephone and email. We will also give you a valuable course manual that is packed with further practical advice and exercises to help you consolidate what you've just learned and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation skills even  more...
Advanced Public Speaking & Presentation Skills in London - Raise Your Performance Level instructor led trainingworkshop / seminar Powerful Presentation Skills is an intensive and highly interactive two-day training course to help ensure you get the most from every presentation opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your presentations. You will gain a wide range of practical experience through many exercises (voice, physical presence,  more...
Voice Coaching & Vocal Skills Workshop in Manchester - Develop A Clear & Confident Voice instructor led trainingworkshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Voice Training & Vocal Skills in Central London - Develop a Clear and Confident Voice instructor led trainingworkshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Intermediate Public Speaking & Presentation Skills in Edinburgh - Improve Your Delivery Skills instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Follow Up Service by telephone and email. We will also give you a valuable course manual that is packed with further practical advice and exercises to help you consolidate what you've just learned and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation skills even  more...
Intermediate Public Speaking & Presentation Skills in Glasgow - Improve Your Delivery Skills instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Follow Up Service by telephone and email. We will also give you a valuable course manual that is packed with further practical advice and exercises to help you consolidate what you've just learned and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation skills even after  more...
Intermediate Public Speaking & Presentation Skills in Birmingham - Improve Your Delivery Skills instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Follow Up Service by telephone and email. We will also give you a valuable course manual that is packed with further practical advice and exercises to help you consolidate what you've just learned and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation skills even  more...
Intermediate Public Speaking & Presentation Skills in London - Improve Your Delivery Skills instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Followup Service by telephone and email. And you will also receive a valuable course manual that is packed with further practical tips and exercises to help you consolidate what you've just learnt on the course and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation  more...
Beginners Public Speaking & Presentation Skills in Edinburgh - Develop Confidence in Presenting instructor led trainingworkshop / seminar ...d. Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we will  more...
Beginners Public Speaking & Presentation Skills in Glasgow - Develop Confidence in Presenting instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
Beginners Public Speaking & Presentation Skills in Manchester - Develop Confidence in Presenting instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
Beginners Public Speaking & Presentation Skills in Leeds - Develop Confidence in Presenting instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
Beginners Public Speaking & Presentation Skills in Birmingham - Develop Confidence in Presenting instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
Beginners Public Speaking & Presentation Skills in London - Develop Confidence in Presenting instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm)eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we will  more...
Voice Training & Vocal Skills - Edinburgh workshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Body Language Workshop - Central London instructor led trainingworkshop / seminar Although sometimes over hyped body language awareness is very important in many aspects of our everyday business and social life. If you're leading a meeting, delivering a proposal or trying to convince people that what you are saying is a good idea, your body language is also "communicating" as you speak. And if your body language is in sync with your message then you stand a far greater  more...
Media Skills Training - Birmingham workshop / seminar ...organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being interviewed on the radio or television it's imperative that your organisation is presented in a professional manner. However, if you are inexperienced, the prospect of being faced with a media interview can be rather daunting and even intimidating. And the results can  more...
Media Skills Training - Central London instructor led trainingworkshop / seminar ...organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being interviewed on the radio or television it's imperative that your organisation is presented in a professional manner. However, if you are inexperienced, the prospect of being faced with a media interview can be rather daunting and even intimidating. And the results can  more...
From Resources Unlimited
DiSC Virtual Certification for Trainers, Coaches, & Consultants study at homeself directedtrain the trainer ...cluding self-paced online training with personalized DiSC telephone coaching. The Virtual DiSC Certification takes approximately 15 hours to complete. About the DiSC Profile The DiSC Profile was developed by Inscape Publishing, the leading provider of instrument-based learning systems. For nearly 30 years, the DiSC Profile has unlocked the door to productive communication and relationships  more...
Dimensions of Leadership Virtual Train-the-Trainer study at hometrain the trainer ...ainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual Train-the-Trainer may be completed in as few as 3 days or over up to 3 weeks. About the Dimensions of Leadership Profile: The Dimensions of Leadership Profile was developed by Inscape Publishing, the leading provider of instrument-based learning systems. The  more...
From HBF Networks
Cisco Unified Communications IP Tel Part 2 v60 ...e that allows rerouting of calls over the public switched telephone network (PSTN) in case of no available bandwidth. There are labs for implementing Cisco Unified Communications Manager Device Mobility, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Mobility, and voice security. Course Version This is the first release of the course named Implementing Cisco Unified  more...
Cisco Unified Communications IP Tel Part 1 v60 ...rotocol (LDAP), voice-mail integration, and numerous user telephone features. Course Version This course is the first release of the course named Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0. This course updates Implementing Cisco Unified CallManager Part 1 (CIPT1) v5.0 and is the recommended training for customers using CUCM v5.x. Prerequisites To fully benefit  more...
CIPT Accelerated CIPT parts 1 and 2 v60 ...rotocol (LDAP), voice-mail integration, and numerous user telephone features. It also includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable call admission control (CAC) and automated alternate routing (AAR), a  more...
Administering CallManager and Unity ...List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail. * Correctly identify the standard features of a Cisco Unity system. * Correctly identify the standard features of a Personal Assistant system. * Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant. *  more...
CCVP Bootcamp Training instructor led trainingcoursewareworkshop / seminar ...configure telephony class of service (CoS), numerous user telephone features, and media resources. CIPT2 The Cisco IP Telephony Part II course focuses on Cisco CallManager advanced features and options. These features include point-to-point video calls for appropriate video-enabled endpoints as well as video conferencing, Cisco CallManager Attendant Console, IP Softphone and extension  more...
From Spectrum Training Services
Appraising for Peak Performance workshop / seminar ...d during the event Post Programme Support: We offer a telephone coaching service to support learners and help them to successfully transfer their new skills and knowledge effectively. Please call for further details. Course Content: What does appraisal mean to you? Management of people and performance, identifying differences in performance and avoiding the pitfalls of unequal  more...
From Evans Analytics
Research Statistics and Analytics Training Courses instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionworkshop / seminartrain the trainerCorporate Courses We offer a variety of courses to ensure that your company can compete on analytics. Our courses offer basic applied understanding of statistical concepts and methods involved in carrying out and interpreting research to advanced modeling. Current Courses: Applied Marketing Statistics Introduction Course Applied Business Research Course Intermediate Statistical Modeling for Marketing  more...
From Cosensa Learning & Development Ltd
Managing difficult situations on the telephone ...potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn  more...
Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...
The art of effective communication ...rent day-to-day workplace situations such as meetings and telephone conversations will be examined. Contents: The difference between communicating ideas and selling ideas Barriers to good communication Using a simple structure to plan effective communication How behaviour and personality influence the way people communicate Nine key skills areas Communicating more effectively on an  more...
Time Management ..., and eliminating interruptions. Managing diaries, desks, telephone calls, email and travel are all covered and we will also help you develop the crucial %u2018people-handling%u2019 skills required to prevent others stealing your time. Contents: By the end of this course each delegate will be able to: Explain their areas of influence in the management of their time Separate their job  more...
Outbound Telephone Sales ...lay, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. Contents: By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple communication skills to  more...
From Quantum Learning Solutions, Inc
Online Time Management Classes on-line e-learning cbt (computer based) ...l you need to participate is access to the internet and a telephone line. SPECIAL OFFER This program is normally $249, but is available now at the special rate of $149. If two or more participants are registered together, it is $139/ each. This special rate will expire the end of August, 2011. The Online Time Management class contains these 3 components: 1. Personalized Time Mastery  more...
Improving Employee Performance Classes on-line e-learning cbt (computer based) These online training classes are designed to help a manager learn effective strategies for coaching someone else to improve performance. Major Topics: - Communicate in a way that reduces misunderstandings. - Address performance problems effectively - Recognize methods for communication which improve productivity - Encourage a committed, engaged workforce Live Virtual Class - It's  more...
From Corporate Training Services
Customer Relations instructor led traininggroup study and discussion ...when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication Style -Dealing with "Difficult" Customers -Improving Results  more...
From Asktenali.com
Supervisory skills instructor led trainingworkshop / seminar .Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Interpersonal skills Training instructor led trainingworkshop / seminar Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Personality Development workshop / seminar Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Effective Leadership group study and discussioncoursewareself directedworkshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Soft Skills Training instructor led traininggroup study and discussionworkshop / seminar Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Stress,Time and Fear management instructor led traininggroup study and discussionworkshop / seminar . Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Soft skills Training activities coursewareworkshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Faculty Development Program workshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Communication Workshop self directedworkshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Time Management workshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Motivation workshop / seminar Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Team Building workshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
People skills Training instructor led traininggroup study and discussioncoursewareworkshop / seminartrain the trainer Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
Business Communication workshop / seminar Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...
From Kawas Consulting SAL
Cold Calling Techniques instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ...in the participants Each participant, using internal telephone lines, with the participation of the consultant will be put under different cold calls scenarios. V- Real live sales call Each trainee will be the then calling in the presence of the participants real prospects; a summary of what happened will be then summarized, brainstormed and discussed with the whole group  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...
Excellent Customer Service Over The Phone instructor led traininggroup study and discussionworkshop / seminarvideo based,accelerated learning For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...
CSR Skills instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
From Ace Technologies
Diploma in Wireless Technologies instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directede-bookbookworkshop / seminartrain the trainercomputer labInstructor lead classroom learning Diploma in Wireless Technologies(DWT) 2 months Mode: Online/ Part-time/ Regular An exuberant Ace Technologies is the most preferred telecom and wireless trainer who have identified the high growth possibilities in mobile telecommunication sector. This course provides an introduction to Telecommunication Fundamentals covering telecom networks, switching, signaling . RF fundamentals,  more...
From Last Minute Training
Crystal Reports Introduction-2 Days workshop / seminarcomputer lab Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...
Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...
Excel 2003 Advanced (1 Day) - cldouglas The third level in the series, Excel 2003 Advanced builds on the topics learnt from Introduction and Intermediate and expands upon them. In addition to the expanded topics, there will also be new topics inside this class. The topics in this class will include: Streamlining with macros, Advanced formula creation, Customizing the work area, and much much more. Included will all courses are  more...
Microsoft Visio Level 1 - English Microsoft Visio Level 1. This course offers basic training on Microsoft Visio, and will teach participants the basics including: An overview of Visio; Basic skills: Creating a directional map; Basic diagram skills; Flowcharts; Organization charts; Floor plan; and more... At CBiT, we offer no cancellations on our Microsote Suite Public Courses, Telephone & Web Support for one full year, Training  more...
Crystal Reports 11 Level 1 - English Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...
Cold Calling for Women Opening Doors and Closing Sales ...Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak with authority o Land  more...
Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...
Excel 2003 Intermediate This course, Microsoft Excel 2003 intermediate level, builds on the introductory level course that we offer in our school. Topics will include: working with multiple sheets, more excel fundamentals, charting, database features, and much more. We also offer telephone support following the conclusion of the class.  more...
Effective Email Writing Training ...rimary means of communicating informationa replacing the telephone and letter writing. With the time spent on writing e-mails rising rapidly, the threat of confusing and even losing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success. If you want to become a more effective and efficient e-mail writer a writing e-mail  more...
Access 2003 Introduction Seminar 2 Days These courses are hands-on and designed to provide participants with a solid understanding of Microsoft Access 2003. In the courses, participants will gain an understanding of the capabilities of Access and how they can be applied to solve common business problems. Included with all courses are course notes, a pad for note taking and telephone support following the class.  more...
Excel 2003 Introduction These courses are hands-on and designed to provide participants with a solid understanding of Microsoft Excel. Included will all courses are course notes, a pad for note taking and telephone support following the class. In the courses, participants will gain an understanding of the capabilities of Excel and how they can be applied to solve common business problems.  more...
Access 2003 Advanced - cldouglas This course is the most advanced course in the series. It is therefore recommended that you have taken the Intermediate course in order to proceed. The course topics will include: using the Switchboard, macros, relationships, database utilities, and more. Following the end of the course, participants will receive telephone support, a courseware and certificate of completion.  more...
Telemarketing Using A Telephone as a Sales Tool ...e. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your  more...
Client Care Representative CCR Certified Training Program 2 Days ...ce to face Listening Techniques Active listening Skills Telephone techniques Voice quality & stereotyped perceptions Module 6 - How to handle Difficult Clients Client support summary Difficult Customer exercises Day 2 Module 7 - Managing Stress Defining stress Bodily responses to stress Symptoms of stress The modern physiological warnings The psychological warnings The a  more...
Quickbooks Introduction - CLDouglas This course is hands-on and designed to provide participants with a solid understanding QuickBooks. The class runs two days in length from 9: 00 until 4: 00. Included with all courses are course notes, a pad for note taking and telephone support following the class. In the course, participants will gain an understanding of the capabilities of QuickBooks and how it can be applied to day-to-day  more...
Telephone Skills and Appointment Scheduling ...tterns used by top sales professionals to achieve greater telephone results with less effort. # We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results. # Discover how scripts are used to lay a foundation for making calls that improve the percentage of successful calls that you complete. # We will make it easier for you to  more...
Simply Accounting Introduction 2 Day- CL Douglas Centre for Computer Studies This course is hands-on and designed to provide participants with a solid understanding Simply Accounting. The class runs two days in length from 9: 00 until 4: 00. Included with all courses are course notes, a pad for note taking and telephone support following the class.  more...
Business Etiquette Gaining That Extra Edge - computer help This 1-day workshop will teach you: The elements of a good handshake, How to manage business cards, Professional telephone etiquette, Tips on remembering names, Ways to make a good first impression, The basics of dining etiquette and more.  more...
From Termark Technical Institute
Understanding Access Control This course is a must for every Electrician, Alarm Contractor, Building Security and Maintenance, Technicians, Installers. We cover Design Techniques, Perimeter Access Control devices include Barrier Arms, Electrical and Hydraulic Bollards, K-4, K-8 and K-12 Crash Barriers, Tire Shredders, Turnstiles, Dead Bolts and Locks, Electric Strikes and Magnetic Locks, Telephone Access Control, Magnetic  more...
From Treeline Training, Inc.
Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.  more...
From Fast Forward Project Management
GDPM based Plan 2 Succeed Workshop Would you like to learn about the Goal Directed based Project Management approach and have a project of your choice launched at the same time? This highly interactive and practical 2-day project launch (sometimes called mobilisation) workshop uses the concepts of Goal Directed Project Management (GDPM) to focus on the key principles that increase the chances of project success without the need  more...
From Ripley Training Limited
Pro-active Telephone Selling instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
Securing Telephone Appointments instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
From Hawk & Trowel Plastering Centre
One to One Tuition 4 Day Italian Plastering Course workshop / seminarPractical Italian Plastering Training The 1: 1 tuition 4 Day Italian Plaster course is completely hands on and covers the different application processes from start to finish. You will leave with at least 10 boards which you have created to show your potential clients. Also during your course you will apply Italian, Venetian Plaster to 3 x 6ft x 3ft wall panels, this is something our competitors do not offer. Our Italian Plaster  more...
From Pearlcatchers Ltd
Get Creative Get Results ...fter the event The Community will provide both online, telephone and face to face opportunities to talk with others interested in creativity and innovation, to ask for advice on key issues and to share best practice. "Imagination is more important than knowledge" - Albert Einstein 12th and 13th February 2009 Studley Castle, Warwickshire At the end of this event you will: Know  more...
From FOSVA Training
Time Management ...cipline Making meetings matter Getting control of the telephone Paper both organic and electronic The Time Management Gurus Target Audience Anyone who finds it challenging to get things done during their working day. Pre Requisites A willingness to take part in the course and enjoy it. Too many things on your 'to do' list. This courses is also available on demand. If  more...
Telephone Selling Attitude management First impressions Dealing with gatekeepers Know your company with confidence Dealing with difficult people Skills that sell What makes people buy? Probing questions Hearing buying signals Responsive selling Objections, closing and making appointments Target Audience Sales professionals who are looking to boost sales, make appointments, close deals  more...
Effective Telephone Techniques Attitude management First impressions Managing incoming calls Making outgoing calls a and getting the right person Know your company with confidence Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.  more...
From Toronto Networking Academy
CompTIA A, Microsoft MCITP MCSE MCTS Windows Server 2008, Cisco CCENT CCNA CCNP CCIE hands-on Lab Training Course from 160 instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab ...ave a Message: http://torontona. com/ contact-us/ Telephone: (647)213-6381 Address: 185 Riviera Drive Suite 4, Markham, ON L3R 5J6 Price list: $480 CompTIA A+ 220-701 and 220-702 $320 Cisco CCNA 640-802 $160 Cisco CCNA ICND1 CCENT 640-822 $160 Cisco CCNA ICND2 640-816 $960 Microsoft MCITP (updated certificate for MCSE) 70-680, 70-640, 70-642, 70-643,  more...
From Pitman Training Hastings
Secretarial Diploma coursewareself directedbook Designed for: Individuals who wish to gain a range of essential office and computer skills to fast-track them into a secretarial role. Objectives: To provide you with the essential skills to start a secretarial career with complete confidence. The courses are based on audio led tuition which gives increased flexibility in terms of when you study. However unline online courses by studying at  more...
Receptionist Diploma coursewareself directedbook ...e for you. This Diploma gives you the necessary skills in telephone call handling, keyboard and good administrative skills; the essentials of a good receptionist. If you like taking care of people but dona ™t want the responsibility of being a manager or team leader then this role can offer you a great chance to liaise with and organise people. a I really like working with people in an  more...
From BodhiH Training Solutions
Business Etiquette ... dressing a Dining etiquette a Party etiquette a Telephone etiquette a Email etiquette a Social etiquette All our corporate training programs are customized to the clientsa ™ requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala Nagar, Off Banaswadi Outer Ring Road Bangalore a 560 016, India Ph: ++  more...
Professional Selling Skills Program ...Cold calls a Getting appointments a Getting through telephone guards a Telephone etiquette a Follow-ups a Getting referrals a Understanding your prospects motivation a Prioritizing your prospects a Body language a Sales success a do you have what it takes? a Reducing resistance and countering concerns a Closing for commitment All our corporate training  more...
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india ...ence Building Training Goal Setting and Career Planning Telephone Skills Interviewing Skills Customer Service skills HR Training for HR department Staffs Performance Management System Cross Cultural Program Balance Score Card Voice and Accent Neutralization All our corporate training programs are customized to the clients requirements. For more information contact: BodhiH  more...
Telephone Skills ... Mysore, Hyderabad and other cities across South India Telephone Skills Course Content: a Telephone Etiquette a Doa s and Dona t a Voice Modulation a Telephone Selling a Customer service through Telephone All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T.  more...
From BI Technologies
Microstrategy Training At BI Technologies, we offer a simple explanation of why were in business. We provide training in all BI tools and data warehousing. We are specialized in Microstrategy training. We have Microstrategy certified Trainers. We have both Crash courses and Long length courses as per our client needs. Below is the brief information about Microstrategy components which we are training in  more...
Hyperion Tools training At BI Technologies, we offer a simple explanation of why were in business. We provide training in all BI tools and data warehousing. We are specialized in Hyperion Products. Hyperion products are leading BI tools which have potential Job opportunity for wide range of people. We provide hands-on with real time project examples. We have both Crash courses and Long length courses as per our  more...
Informatica Training ...site: www. bitechnologies. org Send us your query with telephone number and you convenient time to reach, we will contact you immediately. We also do training for fresh graduates through consultancy. Reach us for competitive prices and continuous relationship. We do undertake Datawarehousing projects, reach us to know about our clients and other details. Few key points as below,  more...
Teradata Training At BI Technologies, we offer a simple explanation of why were in business. We provide training in all BI tools and data warehousing. We are specialized in one of the high end database Teradata training. We have Teradata Certified Masters with vast knowledge and real time experience. We have both Crash courses and Long length courses as per our client needs. Below is the brief information  more...
From Vocal Ease
Pronouncing American English Intensive instructor led trainingstudy at homegroup study and discussionself directedbookworkshop / seminar ...ds a Use the music of English effectively a Develop telephone skills a Talk at a rate that is good for you a Learn idioms a Speak with confidence Our training also offers: a Individual assessment (prior to the training) a An learning plan designed for each individual with achievable goals with measurable results a Video feedback and training a Written training  more...
Pronouncing American English Intensive instructor led trainingstudy at homegroup study and discussioncoursewareworkshop / seminarvideo is used in training ...ds a Use the music of English effectively a Develop telephone skills a Talk at a rate that is good for you a Learn idioms a Speak with confidence Our training also offers: a Individual assessment (prior to the training) a An learning plan designed for each individual with achievable goals with measurable results a Video feedback and training a Written training  more...
From The Sales Alliance Inc.
Phone Sales Techniques Description: An entry-to-intermediate level program designed for sales and inside sales professionals who need effective phone sales techniques to set appointments, close sales or accomplish other steps in their sales processes. This program is typically 2-4 days in length and is tailored to client needs via our pre-workshop interview and assessment process. Included are participant  more...
Field and Direct Sales Training Workshop Description: Our Field & Direct Sales Training Program is typically 3-4 days in length and is tailored to each clienta ™s needs via our pre-workshop interview and assessment process. Included are participant workbooks, tailored role-plays and exercises and a multitude of immediately useful sales tools. Key Competencies Developed: * Substantially boost prospecting success rates *  more...
From StrategyWorks
Executive Coaching instructor led traininggroup study and discussionworkshop / seminar WHY EXECUTIVE COACHING? Executive coaching assists people to achieve their full potential and is driven by the needs of the client. Executive coaching is most effective when used to help individuals address specific professional development issues that occur in the workplace. We specialize in coaching client facing executives and managers around effective performance and business communication  more...
From LJL Seminars (tm)
Customer Service Telephone Techniques instructor led training This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...
From Human Resources Services
G K Lim's "Getting The Message Across" instructor led training You can have the most up-to-date state-of-art equipment, you can have a number of ISO certifications, and you can have highly qualified people in your company. But if your people don t communicate well, you end up with low productivity levels, unending interdepartmental and intradepartmental conflicts, and high stress levels. In other words, you cannot sleep well at night. Bad or ineffective  more...
From Motivational Interviewing Training
Motivational Interviewing Preparing People for Change Theory and Skill Building Training Seminar -httpuserserolscomksciac instructor led traininggroup study and discussionworkshop / seminarExperiential Skill Building ...0025. NAME: . ADDRESS: Telephone: Fax: . E-mail Agency: Client population a change area: Enclosed is: $ pay to: Kathleen Sciacca For # Participant(s) *If multiple registrants please provide all names. Kathleen Sciacca, M. A., has a certificate as a trainer of Motivational Interviewing; Is a Member of the MINT since 1995. She is a certified New York  more...
From Marigold Consulting
Professional Etiquette in the Workplace Virtually any question you could have about etiquette at work will be answered during this seminar. With information presented through engaging activities and fun simulations, you'll learn basic rules of thumb for electronic communication, protocol for telephone usage and conference call participation, and rules of etiquette for business meetings. Additional topics include observing workplace  more...
From The Leaders Institute
Fearless Presentations ® instructor led trainingon-line e-learning cbt (computer based)book The Fearless Presentations ® seminar is the fastest, easiest way to reduce stage fright and the fear of public speaking. This 2-day presentation seminar helps participants gain poise and confidence in front of a group -- literally overnight. Stage Fright is still the #1 fear in America. And, right or wrong, people form a perception of who we are and what we represent by the confidence that  more...
From Woolland Consultancy
Resilience training instructor led traininggroup study and discussion ONE DAY RESILIENCE WORKSHOP Responding to adversity and recovering from setbacks Understanding how you and your business respond to external pressures could be key in ensuring that you ride out tough economic times and hit demanding targets with less resource. CONTENT Improving motivation Self-confidence and belief Feedback and goal setting for improved performance Handling pressure  more...
Coaching and Mentoring Skills instructor led traininggroup study and discussion ONE DAY COACHING & MENTORING WORKSHOP Coaching can make the crucial difference to you and your team in a climate that requires improved results with less resource. Managers regularly experience challenging situations and people. Designed to help both new and experienced managers, this workshop will investigate your approach to delegation, time-management, stress-management and planning.  more...
Management Agility instructor led traininggroup study and discussion ONE DAY MANAGEMENT AGILITY WORKSHOP 3 ways to flex your management style: 1. motivate others like never before 2. give team members the confidence to deliver without advice 3. know how and when to coach Managers regularly experience challenging situations and people. Designed to help both new and experienced managers, this workshop will help you to investigate your approach to  more...
From Jeffery Communications Speech and Accent Academy
Accent Reduction Courses on-line e-learning cbt (computer based)coursewarecd romDVDbookworkshop / seminar Accent Reduction Workshop For non-native English speakers Course Description In this intensive workshop, students will get an assessment on their problem sounds and habits and learn techniques on how to correct their speech. Accent Reduction training helps non-native English speakers learn how to make the sounds correctly and improve their accent. In each language, we make different  more...
From Marigold Consulting
Diagnosis Differentiating Between Benign and Malignant Work Behaviors Several members of the support staff routinely return from lunch 15 minutes late. A client commented to you about the new receptionist's less than professional telephone demeanor. In this clinic, we'll examine several different kinds of benign and malignant workplace behaviors and how they affect customer service delivery and profitability.  more...
From Spearhead Training Group Ltd
Time Management Training instructor led traininggroup study and discussionworkshop / seminar Time: the most valuable resource available. If you find yourself complaining that "There are not enough hours in the daya " then this is the course for you. The potential to achieve more in your job and career is influenced by how well you manage time. This is a participative programme in which delegates will be given a series of individual exercises and guidance on improving their use of  more...
Telephone Training instructor led traininggroup study and discussion ...telephone is arguably more difficult than face to face selling. This course covers all key aspects of telephone selling - from cold calling to appointment making, objection handling and closing the sale. It is the perfect course for those who have to react positively and be able to persuade pleasantly. Mastering the art of selling by telephone requires an understanding about why and how people  more...
Telephone Sales instructor led traininggroup study and discussionworkshop / seminar ...telephone is arguably more difficult than face to face selling. This course covers all key aspects of telephone selling - from cold calling to appointment making, objection handling and closing the sale. It is the perfect course for those who have to react positively and be able to persuade pleasantly. Mastering the art of selling by telephone requires an understanding about why and how people  more...
From Epoch Australia
Customer Service Skills Customer service and sales interactions are vital to any business, however if your staff lacks the communication skills to efficiently handle them your service standards will be delivered poorly. That means losing customers - and profits. Developing excellent customer service skills is of utmost importance to the overall image and success of your business. It can lead to brand loyalty, repeat  more...
From The Training Experts Ltd
Sales Skills ...espective businessa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives By the end of this course, delegates will be able to: Identify potential customers and additional sales opportunities; Confident in making the  more...
Negotiating Skills This 1 day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...
Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...
Negotiation Skills This one day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...
From Market Leader Corporate English Training
Corporate English Training instructor led trainingon-line e-learning cbt (computer based)workshop / seminartrain the trainercomputer lab In 1997 Market Leader began providing language training to the corporate sector. Since that date, Market Leader Corporate has delivered business English courses to a large number of international companies in the Shanghai area. Market Leader Corporate Training specializes in providing courses and workshops focusing on targeted business communication skills. Our training needs analysis identifies  more...
From Advanced Concepts
Time Management ...iary Management List Management Meetings Management Telephone Management Stress  Causes of Stress Stress and Personality Stress Signals Stress Avoidance Choosing Relaxation Exercises Head and Neck Exercises Neck and Shoulders Backstretch Time Thieves  Telephone Time Thieves Meeting Time Thieves Priority Time Thieves Communication Time Thieves  more...
customer services ...re satisfied. Deliver excellent customer service on the telephone so that customers have a positive perception about your organization. Cope with stress so that you maintain a healthy level of work-related stress. Course Content Lesson 1: Understanding Customer Service Topic 1A: Describe Customer Service Topic 1B: Identify Customer Expectations Topic 1C: Commit Yourself to Providing  more...
From Trinay Technology Solutions
IBM Mainframe Training Chennai instructor led trainingcomputer lab ...fessionals. Selection: Aptitude test followed by personal telephone interview. Location: T.nagar, Chennai or Cantonment, Trichy, TamilNadu Live IBM Mainframe Training Program Course Contents and Details Course overview : This course is aimed at Fresh engineering Pass outs or experienced IT professionals who want to switch over and/or make a career in Mainframes. This 45 days  more...
From Credit Management Services Limited
A Credit & Collection Workshop/ How to Collect MONEY! instructor led traininggroup study and discussioncoursewareworkshop / seminar ...UR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar proudly presented by Credit Management Services Ltd V A CREDIT & COLLECTION  more...
From DSM Assessment & Training
PERSONAL DEVELOPMENT WORKSHOP - 75 OFF instructor led trainingon-line e-learning cbt (computer based)group study and discussionTELEPHONE DSM ASSESSMENT & TRAINING PERSONAL DEVELOPMENT WORKSHOP THIS WORKSHOP WILL LOOK AT STRATEGIES TO HELP YOU TAP INTO YOUR INNER POTENTIAL AND RELEASE YOU INTO THE SUCCESS OF YOUR FUTURE. TOPIC INCLUDE: TIME MANAGEMENT, ORGANISATIONAL SKILLS, STRATEGIES FOR OVERCOMING BARRIERS TO SUCCESS, HOW PAST AFFECTS FUTURE AND HOW TO MOVE FORWARD. AVAILABLE ONE-TO-ONE OVER TELEPHONE, FACE TO FACE, OR  more...
From Celtem Private Limited
PMP Exam Prep Workshop - 18, 19, 25, 26 (2 weekend batch) & regular batch 23, 24, 25, 26 June- 2011 B'lore [35 Contact Hours] +9 workshop / seminar ... preparation. a Post-workshop support through e-mail, telephone and webinars. a Course Outline: a Introduction to PMI and PMP Certification a The framework - Project environment, Project life cycle phase, Process groups and Knowledge Areas Project Integration Management & Quiz. a Project Scope Management & Quiz. a Project Time Management & Quiz. a Project Quality  more...
From Series 7 Specialists
Software Implementation Contractor instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminartrain the trainercomputer lab Dan Marrs is a highly effective contract trainer with extensive experience in classroom, web, individual and telephone instruction. He is highly adept at learning and effectively teaching proprietary and modified OTS software. His abilities have been proven in diverse environments, including marketable securities, education, library and smart phone environments. In each training assignment, he  more...
From New Skilz Corporate Training (Shanghai)
Hotel Customer Service Training ...l customer service - Service manager skills - Reception telephone skills - Front desk professional service - Understanding western guests - Courteous language and attitude - Polite grammar for hotel situations - Courteous attitude development - Hotel situation role plays - Hotel language and vocabulary What will you learn? - Western hotel service standards - Professional client  more...
Western Business Culture Training ... Traditions & customs Telephone skills Culture shock Common language issues Meeting skills Being open-minded Building rapport Cultural difference Emailing Skills Being Professional Doing business Business approach  more...
From CELTEM Knowledge Solutions Pvt. Ltd.
PMP Exam Prep Workshop ... preparation. a Post-workshop support through e-mail, telephone and webinars. COURSE FEE a Single Nomination: Rs. 11, 000 + 10. 3% Service Tax a Early bird discount: 10% (enroll before 2nd December'09) a Group Discount Available Mode of Payment: a Cheque/ DD in favour of CELTEM Knowledge Solutions Pvt. Ltd. send it to the address mentioned below. a  more...
From Sunshine Career Institute
Nursing Assistant Training instructor led trainingon-line e-learning cbt (computer based)study at homeself directede-bookbookcomputer lab ...s bed linens, runs errands, directs visitors, and answers telephone. Responsibilities also include taking and recording temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed; cleans, sterilizes, stores, prepares, and issues dressing packs, treatment trays, and other supplies and dusts and cleans patients' rooms. CNA's may be assigned to  more...
From West Herts College
Personal Licence Holder APLHTraining instructor led traininggroup study and discussionbook West Herts College in Watford is running BIIAB-approved National Certificate for Personal Licence Holders (APLH) training courses throughout 2011 & 2012 for just 110! Under the Licensing Act 2003, anyone authorising the retail sale of alcohol will have to hold a personal licence. In order to qualify for a personal licence, an applicant must hold a licensing qualification. This  more...
From WinProTech Pvt. Ltd.
Soft Skills ...ettes of Meeting & Greeting a client interactions a Telephone etiquette a creating a good image at workplace a Personal & Professional boundaries a Body Language a The importance of body language a Leadership and team working a Personal hygiene a Reporting Skills Time Management a Managing your time a Basics of time management a Avoiding time management  more...
From Sold Out Trainers
golden for sales Duration: 2 Day course Facilitators: 1 Role-play Actors: 2 Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives. Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type  more...
From TELECOM TRAINING INSTITUTE, Bangladesh
IP TELEPHONY for NON ENGINEERS instructor led traininggroup study and discussionbook ... TELECOMMUNICATIONS a Understand the Public Switched Telephone Network - the foundation for everything. a Understand analog signaling a Analog to Digital conversion a Understand voice digitization, a Wireless telecom, concentrating on cellular; GSM/ TDMA, CDMA 1X/ UMTS, 4G LTE; Wi-Fi. WEEK 2: UNDERSTANDING DATACOM a Review crucial datacom concepts: packets and frames,  more...
From Fands Infonet Pvt. Ltd.
A One Day Program On Business Etiquette ...ss. 4. Handle meetings more effectively 5. Use of the telephone in business 6. Develop an action plan to improve professionalism in work areas. Course Outline: Communication Styles * Attitude and self awareness * Understanding different communication styles * How to develop Interpersonal relations Work place etiquette * How to make a Good First  more...
From The Fortune Group
TeleSales Skills instructor led traininggroup study and discussionDVDbookworkshop / seminar ...telephone sales training program focused on developing the core techniques and skills that will enhance the sales effectiveness of telesales representatives and their team leaders. For any business seeking to better penetrate and exploit its markets, this training program provides practical and easy to use skills and tools that will create an edge in growing sales from both in-bound and  more...
From Paramount Training and Development
Certificate of Customer Service Customer service training and skills development. One day course focused on customer service. Includes telephone skills and body language.  more...
From Dubai Institute Of Business Management
Executive Training Programs ...Telephone: +971 4 2651626 Fax: +971 4 2654725 Email: mujeeb@dibm. ae Website: www. dibm. net PMP Credential Exam Boot Camp (In association with Omnex Inc USA) 4 days | 17, 18 & 24, 25 September | Dubai, UAE Objectives Prepare to take the PMP ® exam and learn how to pass it on the first attempt a Understand how the Nine Management Knowledge Areas are mapped to the  more...
From KnowledgeWorks IT Consulting Pvt. Ltd.
Agile Project Management using SCRUM Earn 8 PDUs at Bangalore ...distributed agile. a Support from the mentor (online / telephone) while implementing SCRUM. a 8 contact hours certificate, which can be used for reporting PDUs Course Contents: a Scrum Overview a Scrum values a The key roles within SCRUM a The key artifacts within SCRUM a Time boxes within SCRUM a Understanding the product backlog a Understanding release  more...
From Trainyoucan CC
Supervisor Key Skills Training ...nyoucan. co. za Email address :info@trainyoucan. co. za Telephone no. :031 312 7019 Programme Details Name :Supervisor Key Skills Training venue :Trainyoucan Office , Morningside Durban Accredited :Programme not Seta Accredited Cost :R1200. 00 -Minimum experience of 14 days in a Supervisor Level. -No other experience required for entry level. Theoretical Learning Incorporating 70%  more...
Receptionist and front line Receptionist and front line Provider :Trainyoucan Cc Website :www. trainyoucan. co. za Email :info@trainyoucan. co. za Programme Details Name :Receptionist and front line Training Venue :206 Starmford Hill Rd, Morningside Accredited :Programme not Seta Accredited Cost :R1200. 00 1. Qualities of a valuable receptionist 2. First impressions and their importance 3. Greeting visitors  more...
From SansRisk Business Solutions
CAPSTONE Business Simulation - Faculty Dev Program - 14-15 Sept 11 - Bangalore ... CAPSIM ® Management Simulations will provide ongoing telephone, email and live chat support for your teaching into the future, for free. Boost your skills, your experience - and your value to your organization! There is a new addition to our simulation. We will have ETHICS MODULE being introduced for the first time in India, during this program! CAPSIM ® business training  more...
From KnowledgeWorks IT Consulting Pvt. Ltd.
Agile Project Management using SCRUM Earn 8 PDUs Agile Project Management using SCRUM (Earn 8 PDU's) Date: 21st Jul 2011 at Bangalore Hurry Register Online Now! Objective: Impart the right scrum knowledge to the participants, as envisaged by the founders of SCRUM. Equip the participants to start SCRUMMing, immediately after the training. Certify the successful participants as 'Qualified Scrum Professional' (QSP), by the Project  more...
Agile Project Management using SCRUM Bangalore Agile Project Management using SCRUM (Earn 8 PDU's) Date: 21st Jul 2011 at Bangalore Hurry Register Today. Objective: a Impart the right scrum knowledge to the participants, as envisaged by the founders of SCRUM. a Equip the participants to start SCRUMMing, immediately after the training. a Certify the successful participants as 'Qualified Scrum Professional' (QSP), by the Project  more...
From Soaring Eagle Enterprises
Customer Service Certification Series Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need  more...
From Pinnacle 3 Learning
PMP Certification Exam Prep Training Class instructor led training In this course, you'll gain the essential preparation needed to pass the Project Management Institutes PMP ® Certification Exam. The course is based on the nine Knowledge Areas of the Guide to the Project Management Body of Knowledge(PMBOK ® Guide) and the five process groups - Initiating, Planning, Executing, Monitoring and Controlling, and Closing as well as Professional Responsibility  more...
From Trainyoucan CC
Telesales Training Telesales Training Durban Provider : Trainyoucan CC www. trainyoucan. co. za info@trainyoucan. co. za a Tel. 086-7227-014 PROGRAMME DETAILS Name: Telesales Venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R2400. 00 facilitator hire for external  more...
From Right Step Training
SIA Security Guarding instructor led traininggroup study and discussion ...re information feel free to contact us or reply to us you telephone with a small massage and someone will get back to you. Our telephone number is 020 8478 9997 or 0208 571 8823 There is currently a huge vacancy rate in the security industry. This included Security Guarding and CCTV Operating. If you would like a career in the security industry (SIA) with the opportunity to earn 7- 20  more...
From ISAC Software Academy
Android Mobile Training in Bangalore - ISAC Mobile ISAC Mobile Academy is fully dedicated arm of ISAC Software Academy focusing exculsively on imparting and spreading the deep know how on Mobile Applications development and consultancy. ISAC is one of the first company in India providing Android, J2ME and iPhone training on commercial level to Software employees. Project Trainer are Industry experts with 10-15 years software industry experience  more...
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