Instructor Led Telephone Training - Training Resources

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Business English & Office Skills - (Effective Business Communication) Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...

Adobe Illustrator Our 2 day Introduction to Adobe Illustrator is designed to provide delegates with the basics of creating and editing vector graphics in Adobe Illustrator PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Illustrator is necessary. BENEFITS Delegates will learn when to use vector graphics rather than bit-mapped, how to use the  more...

Database Design & Development DATABASE DEVELOPMENT Mullan Training specialise in design & development of databases - we use the technology best suited to the Client (including Access, VB/ VBA, FoxPro, FileMaker, SQL Server, etc). We sit down with the client and identify their needs, develop a prototype based on the initial specification, then refine the system as necessary. Please contact us if you would like to  more...

Internet Techniques DURATION: day Getting Started with Internet Explorer - What is the Internet - Opening Internet Explorer - The internet Explorer Window - Getting Help Browsing Web Pages - What is a Web Page? - Browsing the web - Back & Forward Buttons - Stop & Refresh Buttons - The Home Page - Full Screen Browsing - Links and the Browser - Finding Items on a Page - Opening HTML Files - Internet  more...

Adobe In Design Our 2 day Introduction to Adobe InDesign course, provides a solid grounding in this powerful desktop publishing program. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe InDesign is necessary. BENEFITS Students will learn how to produce both single page documents, newsletters and also multipage magazine layouts. The course covers the major page  more...

Introduction To MS Access Our 2 day Introduction to MS Access course is suitable for complete beginners to Microsoft Access. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Access is required. Benefits At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a  more...

Adobe Premiere Premiere is a widely used, user-friendly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary. BENEFITS On completing the course delegates will be  more...

Adobe Go Live Our 2 day Introduction to Adobe GoLive training course teaches attendees how to successfully develop, edit, and manage web sites using Adobe GoLive. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe GoLive is necessary. BENEFITS Course is ideal for anyone who wishes to master the fundamentals of building, editing, and managing web sites using Adobe  more...

Introduction To MS Windows This 1 day course is designed to introduce the absolute beginner to the basic skills involved in using your PC. PREREQUISITES None - although you should be reasonably comfortable with a keyboard layout. BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing  more...

Adobe After Effects This 2 day Introduction to Adobe After-Effects course is designed for those users who wish to take video, animation or stills to the next level of creativity. This course introduces delegates to the basic concepts of working with After Effects. It aims to give delegates the confidence to begin using the application in a professional environment to produce smooth animation and sophisticated  more...

Introduction to Microsoft Word After taking this course students will be comfortable using the Microsoft Word application, having covered areas including: Formatting Text, Styles, Tables, Headers & Footers, Page Setup, Paragraph Formatting, Spell Check, Find & Replace, Tables, etc... For a complete list of topics covered: - visit our website www.mullantraining.com and review the course outline - email us at  more...

Introduction to Macromedia Dreamweaver Learn how to use Macromedia Dreamweaver as a Web Design Tool. This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application. On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages -  more...

Introduction to MS Project MICROSOFT PROJECT This course provides a comprehensive introduction to the essential techniques for planning and controlling projects using Microsoft Project. Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively. BENEFITS After taking this Microsoft Project training class, you will be able to:  more...

Introduction to MS Outlook Our 1 day Microsoft Outlook Introduction training course is suitable for complete beginners to Microsoft Outlook. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook  more...

Advanced MS Access Our 2 day Advanced Microsoft Access training course is suitable for those with a sound working knowledge of Access who wish to progress to the most complicated functions and features. The course will be primarily instructive with some time used as a tutorial; delegates will have the opportunity to work through an exercise provided by the tutor or work on their own database. To illustrate  more...

Advanced Powerpoint Our 1 day Microsoft PowerPoint Advanced course is suitable for those with a working knowledge of PowerPoint's basic features. PREREQUISITES A good, basic understanding of PowerPoint or completion of our Introductiion to MS PowerPoint course. BENEFITS On completion of this course you will be able to use the many advanced features available in Microsoft PowerPoint, enhancing presentations and  more...

Advanced MS Excel (1 & 2 Days) Our 1 or 2 day Microsoft Excel Intermediate / Advanced course is suitable for those with a sound working knowledge of Excel who wish to progress to the most complicated functions and features. PREREQUISITES A working knowledge of Excel or our Introduction to MS Excel course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Excel. You  more...

Advanced MS Word - 1 Day Our 1 day Microsoft Word Advanced course is suitable for those with a sound working knowledge of Word who wish to progress to the most complicated functions and features. Prerequisites A good working knowledge of Word is required, or our Introduction to MS Word course. Benefits At the end of this course, you will have a complete understanding of the higher functions of Word. You will be able  more...

Introduction to MS Excel - 1 Day Our 1 day Microsoft Excel Introduction course is suitable for complete beginners to Microsoft Excel. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Excel is required. Benefits At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a  more...

Introduction to MS Powerpoint Our 1 day Microsoft PowerPoint Introduction course is suitable for complete beginners to Microsoft PowerPoint. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS PowerPoint is required. BENEFITS At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint  more...

Introduction to MS Word - 1 Day Our 1 day Microsoft Word Introduction course is suitable for complete beginners to Microsoft Word. This 1 day Word introduction training course will provide you with a working understanding of the basic features of MS Word. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of Microsoft Word is required. Benefits At the end of this  more...

Adobe Acrobat ADOBE ACROBAT This 1 day Introduction to Adobe Acrobat training course introduces students to the basics of Acrobat. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Acrobat is necessary. BENEFITS Adobe Acrobat is increasingly used as the format of choice for sending pre-press documents to remote print service providers. It offers one of the  more...

Introduction To Adobe Photoshop This 1 day Introduction to Adobe Photoshop course introduces participants to Adobe Photoshop. Adobe Photoshop is a graphics program, mainly used for editing images or retouching photographs but can also be used to create original artwork either from scratch or based on an existing image. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to use  more...

Adobe Photoshop Advanced In this 1 day Advanced Adobe Photoshop training course, students will learn advanced features of Photoshop that will help them work with the tool more efficiently and effectively. PREREQUISITES A working knowledge of Adobe Photoshop or our Introduction to Adobe Photoshop course BENEFITS Delegates will learn how to create special effects with Photoshop, work with ImageReady, optimize images  more...

Microsoft Publisher On this 1 day Introduction to MS Publisher course, you will look at how to create a publication from scratch or use one of the hundreds of business and personal designs available in Publisher. Microsoft Publisher is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards, flyers, among others for print, email, and the Web. Prerequisites No experience of  more...

Introduction To QuarkXpress This is a 2 Day Introduction to QuarkXPress. QuarkXPress is a professional quality desktop publishing program. It is the program of choice for many designers and advertising agencies and is used for brochures, adverts, newsletters and anything else that appears in print. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to create these  more...

Advanced QuarkXpress This is a 1 Day fast moving, hands-on course for experienced QuarkXPress users who want to discover the most effective ways to work in a professional environment. PREREQUISITES Good Mac or PC skills. Delegates should have attended our Introduction to QuarkXPress course or have a good working knowledge of QuarkXpress. BENEFITS You will look at items covered in the introductory course in more  more...

Advanced Macromedia Dreamweaver Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment - Advantages of dynamic web applications - Application server environments - Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...

Macromedia Dreamweaver - Building Dynamic Sites with SQL Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment X Advantages of dynamic web applications X Application server environments X Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...

Introduction To Macromedia Flash Flash Workspace - Movie Setup - Stage, Timeline, Toolbars - Rulers, Grids, and Guides - Drawing Tools - Paths and Fills - Flash Tools - Panels Using Solid Colour and Gradient Fills - Creating a Gradient - Adjusting a Colour s Alpha Transparency - Adjusting a Gradient Using the Paint Bucket - Adding Fills and Gradients Working with Text - Adding Text Using Layers - Working  more...

Introduction To Macromedia Fireworks BENEFITS OF ATTENDANCE In this course, you'll use Macromedia Fireworks to create vector graphics, edit bitmap graphics, optimise images, and create and assign rollover effects for the Web. -Understand the differences between bitmap and vector graphics - Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns - Understand the GIF, JPEG, and  more...

Introduction To Crystal Reports Report Design - Exploring the Report Design window - Starting a new report with and without the Wizard - Exploring the Design Tab - Placing objects on your report - Previewing your report - Positioning and sizing objects - Formatting objects - Using Text Objects Record Selection - Using the Select Expert - Using the Select Record options - Defining the Select Expert s features -  more...

Advanced Crystal Reports Review - Creating reports - Formatting - Grouping - Summarizing - Selecting records - Summary Drill Down - Linking - Formulas - CrossTabs Advanced Formulas - Creating multiple statement formulas - Using variables - Understanding two-pass reporting - Using evaluation time functions - Creating running totals - Adding User Functions Libraries (UFLs) Conditional Formatting - Types of  more...

Introduction To Business Objects By using Business Objects, you can have powerful reporting capabilities at your command. This two-day instructor-led course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and  more...

Business Objects Universe Designer This 1 day course will provide you with all the skills needed to efficiently create and maintain Universes for Business Objects, allowing you to easily access and run reports. This course is for individuals who need to design, build, document, maintain and distribute Business Objects Universes. COURSE CONTENT: Understanding Business Objects Universes Understanding How Universes Allow  more...

Sage ACT! ACT! is an industry-standard Contact Management System by Sage, and can be used for keeping track of important information on clients and suppliers as well as being used for key areas of marketing. It can integrate with other Sage products, making it a very powerful contact management tool. PREREQUISITES No previous experience is necessary. COURSE CONTENT Familiarisation Of ACT! -  more...

Introduction To Sage Line 50 COURSE AIMS This 2 day training course provides the basic knowledge required to operate the Sage Line 50 package. It provides a solid background for the day-to-day use of the Sage Line 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE  more...

Sage Payroll This 2 day course has been designed to give first time or recent users the skills they need set up a payroll system. The course is 100% hands-on, with exercises to help delegates practice the new skills they learn. Preparing to Start The Basics Backing Up & Restoring Data Payroll Basics Company Settings Government Legislation Pay Elements Adding New Employees Employee  more...

Sage Instant/ Sage Job Costing COURSE CONTENT - Key Decisions Prior to Set Up - Basic Configuration - Account Coding Structures/Nominal - Layout of Accounts - Financial Year Settings - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry  more...

Advanced MS Project Brief Overview of Intro Course - Consolidate all areas of the Introductory Course Working With Resources - Assign Overtime Work to Apply Overtime Rates To Tasks - Adjusting resource schedules and pay rates - Use WBS to organise tasks for reporting schedules and tracking costs Reports, Filters & Views - Customise existing Reports, Filters & Views (task, resource & crosstab) - View & display  more...

Introduction To MS Viso Microsoft Visio gives business and technical users the power to visualise and communicate ideas, information, and systems. Use the simple, flexible tools in Visio to easily create business and technical charts and graphics that capture your inspiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT -  more...

Advanced MS Viso Customising Visio Working with Toolbars & Windows Using the Drawing Tools Drawing Basics Advanced Drawing Techniques Custom Shapes Using Custom Shapes Using Custom Shapes in a Drawing Advanced Stencil Techniques Custom Stencils Customizing Stencil Masters The Document Stencil Linking Linking Diagrams Linking To Other Pages & (Multiple Files) Creating An Off-Page  more...

VB Access This 2 day course is suitable for Advanced users of Microsoft Access responsible for managing very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Access is essential, or completion of our Advanced MS Access course. BENEFITS At the  more...

VB Excel This 2 day course is suitable for Advanced users of Microsoft Excel responsible for very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Excel is essential, or completion of our 2 day Adavnced MS Excel course. BENEFITS At the end of the  more...

Introduction To MS Frontpage PREREQUISITES No previous experience of FrontPage is needed. BENEFITS Students will learn how to create and edit web pages using Microsoft FrontPage. The course provides a solid foundation, introducing key features of this program with plenty of hands-on practice. Students will learn to create attractive web pages that include text, graphics, tables, forms, internal and external links, and a  more...

Time Management Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...

Customer Focused Selling Skills Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Complaints handling ...ct with your customers whether it is face to face, on the telephone or via the internet. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing what is anger, and the relation between it and the ability of negotiate. The magic tools to absorb customer anger. Understand the value of customer complaints. Estimate  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Dale Carnegie Training Sales Advantage The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...

Business Improvement Review - Accreditation Programme The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by  more...

Certified Administration and Office Management Professional - Administration and Secretarial Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Efficient Administration and Secretarial Skills By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Essential Media Skills - Central London ...organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being interviewed on the radio or television it's imperative that your organisation is presented in a professional manner. However, if you are inexperienced, the prospect of being faced with a media interview can be rather daunting and even intimidating. And the results can  more...

Effective Presentation Skills - Central London .... Each workshop comes with a FREE Followup Service by telephone and email. And you will also receive a valuable course manual that is packed with further practical tips and exercises to help you consolidate what you've just learnt on the course and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation  more...

Successful Body Language - Central London Although sometimes over hyped body language awareness is very important in many aspects of our everyday business and social life. If you're leading a meeting, delivering a proposal or trying to convince people that what you are saying is a good idea, your body language is also "communicating" as you speak. And if your body language is in sync with your message then you stand a far greater  more...

Personal Vocal Impact - Manchester Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Communication Skills - Manchester Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

Effective Communication Skills - Central London Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

First Presentation Skills - Edinburgh ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...

First Presentation Skills - Glasgow ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...

First Presentation Skills - Manchester ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...

First Presentation Skills - Leeds ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...

First Presentation Skills - Birmingham ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...

Powerful Presentation Skills - Central London Powerful Presentation Skills is an intensive and highly interactive two-day training course to help ensure you get the most from every presentation opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your presentations. You will gain a wide range of practical experience through many exercises (voice, physical presence,  more...

Effective Communication Skills - Glasgow Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

Personal Vocal Impact - Central London Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Presentation Skills - Leeds Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

First Presentation Skills - Central London ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm)eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we will  more...

Personal Vocal Impact - Edinburgh Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Presentation Skills - Edinburgh Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

Effective Presentation Skills - Glasgow Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

Effective Presentation Skills - Manchester ...telephone and email. Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each)  more...

Effective Presentation Skills - Birmingham Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...

Understanding basic business etiquettes Understanding basic business etiquettes Program overview This program is designed for all who work in a formal work environment. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's  more...

Cisco Unified Communications IP Tel Part 2 v60 ...e that allows rerouting of calls over the public switched telephone network (PSTN) in case of no available bandwidth. There are labs for implementing Cisco Unified Communications Manager Device Mobility, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Mobility, and voice security. Course Version This is the first release of the course named Implementing Cisco Unified  more...

Cisco Unified Communications IP Tel Part 1 v60 ...rotocol (LDAP), voice-mail integration, and numerous user telephone features. Course Version This course is the first release of the course named Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0. This course updates Implementing Cisco Unified CallManager Part 1 (CIPT1) v5.0 and is the recommended training for customers using CUCM v5.x. Prerequisites To fully benefit  more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...rotocol (LDAP), voice-mail integration, and numerous user telephone features. It also includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable call admission control (CAC) and automated alternate routing (AAR), a  more...

Administering CallManager and Unity ...List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail. * Correctly identify the standard features of a Cisco Unity system. * Correctly identify the standard features of a Personal Assistant system. * Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant. *  more...

CCVP Bootcamp Training ...configure telephony class of service (CoS), numerous user telephone features, and media resources. CIPT2 The Cisco IP Telephony Part II course focuses on Cisco CallManager advanced features and options. These features include point-to-point video calls for appropriate video-enabled endpoints as well as video conferencing, Cisco CallManager Attendant Console, IP Softphone and extension  more...

Cold Calling Techniques ...in the participants Each participant, using internal telephone lines, with the participation of the consultant will be put under different cold calls scenarios. V- Real live sales call Each trainee will be the then calling in the presence of the participants real prospects; a summary of what happened will be then summarized, brainstormed and discussed with the whole group  more...

Customer Service Excellence This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...

Excellent Customer Service Over The Phone For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...

CSR Skills Please contact us for more information.  more...

Excellent Customer Service The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...

DiSC Virtual Certification for Trainers, Coaches, & Consultants ...cluding self-paced online training with personalized DiSC telephone coaching. The Virtual DiSC Certification takes approximately 15 hours to complete. About the DiSC Profile The DiSC Profile was developed by Inscape Publishing, the leading provider of instrument-based learning systems. For nearly 30 years, the DiSC Profile has unlocked the door to productive communication and relationships  more...

Dimensions of Leadership Virtual Train-the-Trainer ...ainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual Train-the-Trainer may be completed in as few as 3 days or over up to 3 weeks. About the Dimensions of Leadership Profile: The Dimensions of Leadership Profile was developed by Inscape Publishing, the leading provider of instrument-based learning systems. The  more...