Instructor Led Telephone Training in Canada

Customer Relations ...when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication Style -Dealing with "Difficult" Customers -Improving Results  more...

Crystal Reports Introduction-2 Days Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...

Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...

Excel 2003 Advanced (1 Day) - cldouglas The third level in the series, Excel 2003 Advanced builds on the topics learnt from Introduction and Intermediate and expands upon them. In addition to the expanded topics, there will also be new topics inside this class. The topics in this class will include: Streamlining with macros, Advanced formula creation, Customizing the work area, and much much more. Included will all courses are  more...

Microsoft Visio Level 1 - English Microsoft Visio Level 1. This course offers basic training on Microsoft Visio, and will teach participants the basics including: An overview of Visio; Basic skills: Creating a directional map; Basic diagram skills; Flowcharts; Organization charts; Floor plan; and more... At CBiT, we offer no cancellations on our Microsote Suite Public Courses, Telephone & Web Support for one full year, Training  more...

Crystal Reports 11 Level 1 - English Crystal Reports 11. In this course, we will explore topics such as: Creating a List Report; Displaying Data in a Report; Grouping Report Data; Building Formulas; Formatting Reports; Enhancing Reports; Creating and Modifying Pie Charts; and Distributing Data. This course will run for two days, from 9:00 am to 4:00 pm. Training manuals are included in the pricing, as well as a Certificate of  more...

Cold Calling for Women Opening Doors and Closing Sales ...Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak with authority o Land  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Excel 2003 Intermediate This course, Microsoft Excel 2003 intermediate level, builds on the introductory level course that we offer in our school. Topics will include: working with multiple sheets, more excel fundamentals, charting, database features, and much more. We also offer telephone support following the conclusion of the class.  more...

Effective Email Writing Training ...rimary means of communicating informationa replacing the telephone and letter writing. With the time spent on writing e-mails rising rapidly, the threat of confusing and even losing a customer due to poor e-mail writing practices makes customer service that much more critical to your business success. If you want to become a more effective and efficient e-mail writer a writing e-mail  more...

Access 2003 Introduction Seminar 2 Days These courses are hands-on and designed to provide participants with a solid understanding of Microsoft Access 2003. In the courses, participants will gain an understanding of the capabilities of Access and how they can be applied to solve common business problems. Included with all courses are course notes, a pad for note taking and telephone support following the class.  more...

Excel 2003 Introduction These courses are hands-on and designed to provide participants with a solid understanding of Microsoft Excel. Included will all courses are course notes, a pad for note taking and telephone support following the class. In the courses, participants will gain an understanding of the capabilities of Excel and how they can be applied to solve common business problems.  more...

Access 2003 Advanced - cldouglas This course is the most advanced course in the series. It is therefore recommended that you have taken the Intermediate course in order to proceed. The course topics will include: using the Switchboard, macros, relationships, database utilities, and more. Following the end of the course, participants will receive telephone support, a courseware and certificate of completion.  more...

Telemarketing Using A Telephone as a Sales Tool ...e. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your  more...

Client Care Representative CCR Certified Training Program 2 Days ...ce to face Listening Techniques Active listening Skills Telephone techniques Voice quality & stereotyped perceptions Module 6 - How to handle Difficult Clients Client support summary Difficult Customer exercises Day 2 Module 7 - Managing Stress Defining stress Bodily responses to stress Symptoms of stress The modern physiological warnings The psychological warnings The a  more...

Quickbooks Introduction - CLDouglas This course is hands-on and designed to provide participants with a solid understanding QuickBooks. The class runs two days in length from 9: 00 until 4: 00. Included with all courses are course notes, a pad for note taking and telephone support following the class. In the course, participants will gain an understanding of the capabilities of QuickBooks and how it can be applied to day-to-day  more...

Telephone Skills and Appointment Scheduling ...tterns used by top sales professionals to achieve greater telephone results with less effort. # We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results. # Discover how scripts are used to lay a foundation for making calls that improve the percentage of successful calls that you complete. # We will make it easier for you to  more...

Simply Accounting Introduction 2 Day- CL Douglas Centre for Computer Studies This course is hands-on and designed to provide participants with a solid understanding Simply Accounting. The class runs two days in length from 9: 00 until 4: 00. Included with all courses are course notes, a pad for note taking and telephone support following the class.  more...

Business Etiquette Gaining That Extra Edge - computer help This 1-day workshop will teach you: The elements of a good handshake, How to manage business cards, Professional telephone etiquette, Tips on remembering names, Ways to make a good first impression, The basics of dining etiquette and more.  more...