Instructor Led Telephone Training in Phillipines
Telephone Training Provider? - Tell us about your Training!
From Business Coach Philippines
Starting a Coffee Shop Business
SEMINAR TITLE: Starting a Coffee Shop Business with Barista Training
ORGANIZER: BusinessCoach Inc.
VENUE: Suite 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
KEY TOPICS:
I. Specialty coffee trade globally
II. Essentials in coffee business success
III. Business plan
IV. Coffee business options and profile of investment
V. Budget
VI. Choosing your location
more...
Starting a Coffee Shop Business
SEMINAR TITLE: Starting a Coffee Shop Business with Barista Training
ORGANIZER: BusinessCoach Inc.
VENUE: Suite 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
KEY TOPICS:
I. Specialty coffee trade globally
II. Essentials in coffee business success
III. Business plan
IV. Coffee business options and profile of investment
V. Budget
VI. Choosing your location
more...
Telephone Etiquette Training
The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.
more...
From Jef Menguin Workshops and Seminars
Managing Team Dynamics



Experienced team members know that defining their teama s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation
more...
Managing Team Dynamics
From Icon Image Consulting
Professional Image Enhancement Program
This program aims to equip the participants with a list of Doa s and Dona ts in proper business attire and business etiquette for each business relationship
Audience: Corporate groups
Topics covered:
a Business Dressing
a Grooming (or Make Up Tutorial)
a Business etiquette
a Body language and positive non verbal cues
a Civility: What it means and how it can help me
more...
From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
more...
