Instructor Led Telephone Training in Singapore - Training Resources
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From LearningDB. com
Presenting you
...many situations today, you are required to present on the telephone, to your boss, to clients, to your peers, to your staff. If you want to do this effectively and get the right results, this is the programme for you.
If you want to influence and inspire others, you must think their thoughts, feel their feelings and speak their words. Once you can do this, they will become drawn to your
more...
...many situations today, you are required to present on the telephone, to your boss, to clients, to your peers, to your staff. If you want to do this effectively and get the right results, this is the programme for you.
If you want to influence and inspire others, you must think their thoughts, feel their feelings and speak their words. Once you can do this, they will become drawn to your
more...
The Art of Collecting Debts through the Telephone
In this workshop, participants will be provided with practical and real-life cases to analyse, discuss, formulate strategies and to work out feasible solutions in groups. The practical exercises in this workshop will allow participants to gain thorough and firm grasp of all the crucial issues, tools and techniques involved in debt collection through telephone.
This course is structured to be
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From The Lausanne Training and Development Group
Exemplary Customer Service
...To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of
more...
...To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of
more...
