Instructor Led Telephone Training in South Africa - Training Resources
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From Personal Mastery Training and Consulting Solutions
EMPOWER YOURSELF TO EXECUTE YOUR GOALS IN 2009
...ulting Solutions and register for this 1-day workshop.
Telephone number: 086 111 5595
E-mail: workshop@personalmasterysolutions. com
Programme objectives:
Identify Your Own Goals (NOT what others think best for you). Hands-on exercise to find out Your True Hearta s Desires. This exercise alone can make YOU unstoppable.
To prioritise your goals & set up an effective Action Plan that
more...
...ulting Solutions and register for this 1-day workshop.
Telephone number: 086 111 5595
E-mail: workshop@personalmasterysolutions. com
Programme objectives:
Identify Your Own Goals (NOT what others think best for you). Hands-on exercise to find out Your True Hearta s Desires. This exercise alone can make YOU unstoppable.
To prioritise your goals & set up an effective Action Plan that
more...
From Advanced Concepts
Time Management
...iary Management List Management Meetings Management Telephone Management
Stress
Causes of Stress Stress and Personality Stress Signals Stress Avoidance Choosing Relaxation Exercises Head and Neck Exercises Neck and Shoulders Backstretch
Time Thieves
Telephone Time Thieves Meeting Time Thieves Priority Time Thieves Communication Time Thieves
more...
customer services
...re satisfied.
Deliver excellent customer service on the telephone so that customers have a positive perception about your organization.
Cope with stress so that you maintain a healthy level of work-related stress.
Course Content
Lesson 1: Understanding Customer Service
Topic 1A: Describe Customer Service
Topic 1B: Identify Customer Expectations
Topic 1C: Commit Yourself to Providing
more...
