Instructor Led Telephone Training in United Kingdom

Resilience training ONE DAY RESILIENCE WORKSHOP Responding to adversity and recovering from setbacks Understanding how you and your business respond to external pressures could be key in ensuring that you ride out tough economic times and hit demanding targets with less resource. CONTENT Improving motivation Self-confidence and belief Feedback and goal setting for improved performance Handling pressure  more...

Coaching and Mentoring Skills ONE DAY COACHING & MENTORING WORKSHOP Coaching can make the crucial difference to you and your team in a climate that requires improved results with less resource. Managers regularly experience challenging situations and people. Designed to help both new and experienced managers, this workshop will investigate your approach to delegation, time-management, stress-management and planning.  more...

Management Agility ONE DAY MANAGEMENT AGILITY WORKSHOP 3 ways to flex your management style: 1. motivate others like never before 2. give team members the confidence to deliver without advice 3. know how and when to coach Managers regularly experience challenging situations and people. Designed to help both new and experienced managers, this workshop will help you to investigate your approach to  more...

Time Management Training Time: the most valuable resource available. If you find yourself complaining that "There are not enough hours in the daya " then this is the course for you. The potential to achieve more in your job and career is influenced by how well you manage time. This is a participative programme in which delegates will be given a series of individual exercises and guidance on improving their use of  more...

Telephone Training ...telephone is arguably more difficult than face to face selling. This course covers all key aspects of telephone selling - from cold calling to appointment making, objection handling and closing the sale. It is the perfect course for those who have to react positively and be able to persuade pleasantly. Mastering the art of selling by telephone requires an understanding about why and how people  more...

Telephone Sales ...telephone is arguably more difficult than face to face selling. This course covers all key aspects of telephone selling - from cold calling to appointment making, objection handling and closing the sale. It is the perfect course for those who have to react positively and be able to persuade pleasantly. Mastering the art of selling by telephone requires an understanding about why and how people  more...

Sales Skills ...espective businessa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives By the end of this course, delegates will be able to: Identify potential customers and additional sales opportunities; Confident in making the  more...

Negotiating Skills This 1 day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...

Negotiation Skills This one day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...

PERSONAL DEVELOPMENT WORKSHOP - 75 OFF DSM ASSESSMENT & TRAINING PERSONAL DEVELOPMENT WORKSHOP THIS WORKSHOP WILL LOOK AT STRATEGIES TO HELP YOU TAP INTO YOUR INNER POTENTIAL AND RELEASE YOU INTO THE SUCCESS OF YOUR FUTURE. TOPIC INCLUDE: TIME MANAGEMENT, ORGANISATIONAL SKILLS, STRATEGIES FOR OVERCOMING BARRIERS TO SUCCESS, HOW PAST AFFECTS FUTURE AND HOW TO MOVE FORWARD. AVAILABLE ONE-TO-ONE OVER TELEPHONE, FACE TO FACE, OR  more...

Personal Licence Holder APLHTraining West Herts College in Watford is running BIIAB-approved National Certificate for Personal Licence Holders (APLH) training courses throughout 2011 & 2012 for just 110! Under the Licensing Act 2003, anyone authorising the retail sale of alcohol will have to hold a personal licence. In order to qualify for a personal licence, an applicant must hold a licensing qualification. This  more...

golden for sales Duration: 2 Day course Facilitators: 1 Role-play Actors: 2 Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives. Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type  more...

SIA Security Guarding ...re information feel free to contact us or reply to us you telephone with a small massage and someone will get back to you. Our telephone number is 020 8478 9997 or 0208 571 8823 There is currently a huge vacancy rate in the security industry. This included Security Guarding and CCTV Operating. If you would like a career in the security industry (SIA) with the opportunity to earn 7- 20  more...

LIVE Tele sales Coaching A daya ™s advanced coaching and training for high performing telesales people. Anybody in telesales or who uses the telephone to make appointments on a regular basis. What does it cover? A mixture of training, coaching and testing new skills all in one day. This high impact and high energy day is designed to give your sales teams new skills that they can integrate into their work  more...

Managing yourself through difficult times This programme is a unique tailored programme for those wishing to step back and reflect on how things are going. It gives delegates an opportunity to refresh themselves about the critical areas that can help them to deal with particular difficulties they face. Some of the areas include investigating behaviour and how you can improve your interaction with others. This may include building  more...

The Balance Procedure TBP TBP is a practical tool to conscious awareness using your HEART Energy: KNOW how to identify personal triggers that throw you OFF BALANCE and create the experiences you DONa ™T want! KNOW how to quickly BALANCE all your energy systems bringing you into harmony with the universe to create the experiences you DO want KNOW the power of emotions and why we have them KNOW how to transform the  more...

Brilliant customer service ...rs. It can be adapted to your specific needs (eg, more on telephone skills, less on face-to-face interactions a or vice versa) and the examples used can be very specific to your organisation. All course participants leave the day with a personal action plan for raising their level of customer service, which we help them implement by emailing them ten follow-up coaching newsletters over the  more...

Telephone Triage Skills Training This RCN accredited training programme has been designed for nurses, doctors and any health care provider who deals with patients over the phone. During the session you will learn the importance of communication skills and how to structure a telephone consultation so that you minimise the risk of missing information and therefore mistriaging. The programme can be tailored to suit the time frame  more...

Sales Development 4 Day Workshop Programme - Prospecting Appointment Setting Success ...Networking a a great route to market a Scripting for telephone success a Telephone questioning techniques a Objection management a Beating the barriers a the PA, a put it in the posta etc a Successful appointment setting a Data management for long term success Anyone involved in a sales role, whether field based or on the telephone whether responsible for pure new  more...

Google AdWords Introduction Courses ...ULL course manual to take away 2. Follow up email and telephone support for 90 days following your Google Training 3. Certificate of completion following your Google AdWords Training Course 4. 96% of our delegates rate our courses as very good or higher 5. Small class sizes of 8 or less in our AdWords Training Courses 6. Regular monthly or bi-monthly dates in all our AdWords  more...

Delivering Customer Service on the Front Line Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...

V Tect - Dealing with Verbal Aggression The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.  more...