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Instructor Led Telephone Training in United Kingdom - Training Resources

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Telephone Training Seminars and Classes
From Pitman Training Centre London
Telesales For Success workshop / seminar This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
Business English & Office Skills - (Effective Business Communication) instructor led trainingcoursewarecomputer labMulti-media Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...
From Mullan Training
Adobe Illustrator instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe Illustrator is designed to provide delegates with the basics of creating and editing vector graphics in Adobe Illustrator PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Illustrator is necessary. BENEFITS Delegates will learn when to use vector graphics rather than bit-mapped, how to use the  more...
Database Design & Development instructor led trainingcoursewareworkshop / seminarcomputer lab DATABASE DEVELOPMENT Mullan Training specialise in design & development of databases - we use the technology best suited to the Client (including Access, VB/ VBA, FoxPro, FileMaker, SQL Server, etc). We sit down with the client and identify their needs, develop a prototype based on the initial specification, then refine the system as necessary. Please contact us if you would like to  more...
Internet Techniques instructor led traininggroup study and discussioncoursewarecomputer lab DURATION: day Getting Started with Internet Explorer - What is the Internet - Opening Internet Explorer - The internet Explorer Window - Getting Help Browsing Web Pages - What is a Web Page? - Browsing the web - Back & Forward Buttons - Stop & Refresh Buttons - The Home Page - Full Screen Browsing - Links and the Browser - Finding Items on a Page - Opening HTML Files - Internet  more...
Adobe In Design instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe InDesign course, provides a solid grounding in this powerful desktop publishing program. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe InDesign is necessary. BENEFITS Students will learn how to produce both single page documents, newsletters and also multipage magazine layouts. The course covers the major page  more...
Introduction To MS Access instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to MS Access course is suitable for complete beginners to Microsoft Access. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Access is required. Benefits At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a  more...
Adobe Premiere instructor led traininggroup study and discussioncoursewarecomputer lab Premiere is a widely used, user-friendly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary. BENEFITS On completing the course delegates will be  more...
Adobe Go Live instructor led traininggroup study and discussioncoursewarecomputer lab Our 2 day Introduction to Adobe GoLive training course teaches attendees how to successfully develop, edit, and manage web sites using Adobe GoLive. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe GoLive is necessary. BENEFITS Course is ideal for anyone who wishes to master the fundamentals of building, editing, and managing web sites using Adobe  more...
Introduction To MS Windows instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day course is designed to introduce the absolute beginner to the basic skills involved in using your PC. PREREQUISITES None - although you should be reasonably comfortable with a keyboard layout. BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing  more...
Adobe After Effects instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day Introduction to Adobe After-Effects course is designed for those users who wish to take video, animation or stills to the next level of creativity. This course introduces delegates to the basic concepts of working with After Effects. It aims to give delegates the confidence to begin using the application in a professional environment to produce smooth animation and sophisticated  more...
Introduction to Microsoft Word instructor led trainingbookworkshop / seminar After taking this course students will be comfortable using the Microsoft Word application, having covered areas including: Formatting Text, Styles, Tables, Headers & Footers, Page Setup, Paragraph Formatting, Spell Check, Find & Replace, Tables, etc... For a complete list of topics covered: - visit our website www.mullantraining.com and review the course outline - email us at  more...
Introduction to Macromedia Dreamweaver instructor led training Learn how to use Macromedia Dreamweaver as a Web Design Tool. This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application. On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages -  more...
Introduction to MS Project instructor led trainingbookcomputer lab MICROSOFT PROJECT This course provides a comprehensive introduction to the essential techniques for planning and controlling projects using Microsoft Project. Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively. BENEFITS After taking this Microsoft Project training class, you will be able to:  more...
Introduction to MS Outlook instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Outlook Introduction training course is suitable for complete beginners to Microsoft Outlook. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook  more...
Advanced MS Access instructor led trainingcoursewarecomputer lab Our 2 day Advanced Microsoft Access training course is suitable for those with a sound working knowledge of Access who wish to progress to the most complicated functions and features. The course will be primarily instructive with some time used as a tutorial; delegates will have the opportunity to work through an exercise provided by the tutor or work on their own database. To illustrate  more...
Advanced Powerpoint instructor led trainingcoursewarecomputer lab Our 1 day Microsoft PowerPoint Advanced course is suitable for those with a working knowledge of PowerPoint's basic features. PREREQUISITES A good, basic understanding of PowerPoint or completion of our Introductiion to MS PowerPoint course. BENEFITS On completion of this course you will be able to use the many advanced features available in Microsoft PowerPoint, enhancing presentations and  more...
Advanced MS Excel (1 & 2 Days) instructor led trainingcoursewarecomputer lab Our 1 or 2 day Microsoft Excel Intermediate / Advanced course is suitable for those with a sound working knowledge of Excel who wish to progress to the most complicated functions and features. PREREQUISITES A working knowledge of Excel or our Introduction to MS Excel course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Excel. You  more...
Advanced MS Word - 1 Day instructor led trainingcomputer lab Our 1 day Microsoft Word Advanced course is suitable for those with a sound working knowledge of Word who wish to progress to the most complicated functions and features. Prerequisites A good working knowledge of Word is required, or our Introduction to MS Word course. Benefits At the end of this course, you will have a complete understanding of the higher functions of Word. You will be able  more...
Introduction to MS Excel - 1 Day instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Excel Introduction course is suitable for complete beginners to Microsoft Excel. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS Excel is required. Benefits At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a  more...
Introduction to MS Powerpoint instructor led trainingcoursewarecomputer lab Our 1 day Microsoft PowerPoint Introduction course is suitable for complete beginners to Microsoft PowerPoint. PREREQUISITES A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of MS PowerPoint is required. BENEFITS At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint  more...
Introduction to MS Word - 1 Day instructor led trainingcoursewarecomputer lab Our 1 day Microsoft Word Introduction course is suitable for complete beginners to Microsoft Word. This 1 day Word introduction training course will provide you with a working understanding of the basic features of MS Word. Prerequisites A working knowledge of Windows is required, or our Introduction to MS Windows course. No experience of Microsoft Word is required. Benefits At the end of this  more...
Adobe Acrobat instructor led traininggroup study and discussioncoursewarecomputer lab ADOBE ACROBAT This 1 day Introduction to Adobe Acrobat training course introduces students to the basics of Acrobat. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Acrobat is necessary. BENEFITS Adobe Acrobat is increasingly used as the format of choice for sending pre-press documents to remote print service providers. It offers one of the  more...
Introduction To Adobe Photoshop instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day Introduction to Adobe Photoshop course introduces participants to Adobe Photoshop. Adobe Photoshop is a graphics program, mainly used for editing images or retouching photographs but can also be used to create original artwork either from scratch or based on an existing image. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to use  more...
Adobe Photoshop Advanced instructor led traininggroup study and discussioncoursewarecomputer lab In this 1 day Advanced Adobe Photoshop training course, students will learn advanced features of Photoshop that will help them work with the tool more efficiently and effectively. PREREQUISITES A working knowledge of Adobe Photoshop or our Introduction to Adobe Photoshop course BENEFITS Delegates will learn how to create special effects with Photoshop, work with ImageReady, optimize images  more...
Microsoft Publisher instructor led traininggroup study and discussioncoursewarecomputer lab On this 1 day Introduction to MS Publisher course, you will look at how to create a publication from scratch or use one of the hundreds of business and personal designs available in Publisher. Microsoft Publisher is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards, flyers, among others for print, email, and the Web. Prerequisites No experience of  more...
Introduction To QuarkXpress instructor led traininggroup study and discussioncoursewarecomputer lab This is a 2 Day Introduction to QuarkXPress. QuarkXPress is a professional quality desktop publishing program. It is the program of choice for many designers and advertising agencies and is used for brochures, adverts, newsletters and anything else that appears in print. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to create these  more...
Advanced QuarkXpress instructor led traininggroup study and discussioncoursewarecomputer lab This is a 1 Day fast moving, hands-on course for experienced QuarkXPress users who want to discover the most effective ways to work in a professional environment. PREREQUISITES Good Mac or PC skills. Delegates should have attended our Introduction to QuarkXPress course or have a good working knowledge of QuarkXpress. BENEFITS You will look at items covered in the introductory course in more  more...
Advanced Macromedia Dreamweaver instructor led traininggroup study and discussioncoursewarecomputer lab Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment - Advantages of dynamic web applications - Application server environments - Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...
Macromedia Dreamweaver - Building Dynamic Sites with SQL instructor led traininggroup study and discussioncoursewarecomputer lab Course Overview - Understand course objectives - Understand course pre-requisites Dreamweaver MX environment X Advantages of dynamic web applications X Application server environments X Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a  more...
Introduction To Macromedia Flash instructor led traininggroup study and discussioncoursewarecomputer lab Flash Workspace - Movie Setup - Stage, Timeline, Toolbars - Rulers, Grids, and Guides - Drawing Tools - Paths and Fills - Flash Tools - Panels Using Solid Colour and Gradient Fills - Creating a Gradient - Adjusting a Colour s Alpha Transparency - Adjusting a Gradient Using the Paint Bucket - Adding Fills and Gradients Working with Text - Adding Text Using Layers - Working  more...
Introduction To Macromedia Fireworks instructor led traininggroup study and discussioncoursewarecomputer lab BENEFITS OF ATTENDANCE In this course, you'll use Macromedia Fireworks to create vector graphics, edit bitmap graphics, optimise images, and create and assign rollover effects for the Web. -Understand the differences between bitmap and vector graphics - Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns - Understand the GIF, JPEG, and  more...
Introduction To Crystal Reports instructor led traininggroup study and discussioncoursewarecomputer lab Report Design - Exploring the Report Design window - Starting a new report with and without the Wizard - Exploring the Design Tab - Placing objects on your report - Previewing your report - Positioning and sizing objects - Formatting objects - Using Text Objects Record Selection - Using the Select Expert - Using the Select Record options - Defining the Select Expert s features -  more...
Advanced Crystal Reports instructor led traininggroup study and discussioncoursewarecomputer lab Review - Creating reports - Formatting - Grouping - Summarizing - Selecting records - Summary Drill Down - Linking - Formulas - CrossTabs Advanced Formulas - Creating multiple statement formulas - Using variables - Understanding two-pass reporting - Using evaluation time functions - Creating running totals - Adding User Functions Libraries (UFLs) Conditional Formatting - Types of  more...
Introduction To Business Objects instructor led traininggroup study and discussioncoursewarecomputer lab By using Business Objects, you can have powerful reporting capabilities at your command. This two-day instructor-led course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and  more...
Business Objects Universe Designer instructor led traininggroup study and discussioncoursewarecomputer lab This 1 day course will provide you with all the skills needed to efficiently create and maintain Universes for Business Objects, allowing you to easily access and run reports. This course is for individuals who need to design, build, document, maintain and distribute Business Objects Universes. COURSE CONTENT: Understanding Business Objects Universes Understanding How Universes Allow  more...
Sage ACT! instructor led traininggroup study and discussioncoursewarecomputer lab ACT! is an industry-standard Contact Management System by Sage, and can be used for keeping track of important information on clients and suppliers as well as being used for key areas of marketing. It can integrate with other Sage products, making it a very powerful contact management tool. PREREQUISITES No previous experience is necessary. COURSE CONTENT Familiarisation Of ACT! -  more...
Introduction To Sage Line 50 instructor led traininggroup study and discussioncoursewarecomputer lab COURSE AIMS This 2 day training course provides the basic knowledge required to operate the Sage Line 50 package. It provides a solid background for the day-to-day use of the Sage Line 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE  more...
Sage Payroll instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day course has been designed to give first time or recent users the skills they need set up a payroll system. The course is 100% hands-on, with exercises to help delegates practice the new skills they learn. Preparing to Start The Basics Backing Up & Restoring Data Payroll Basics Company Settings Government Legislation Pay Elements Adding New Employees Employee  more...
Sage Instant/ Sage Job Costing instructor led traininggroup study and discussioncoursewarecomputer lab COURSE CONTENT - Key Decisions Prior to Set Up - Basic Configuration - Account Coding Structures/Nominal - Layout of Accounts - Financial Year Settings - Tax Codes Creating Accounts - Creating Customer Accounts/Opening Balances - Creating Supplier Accounts/Opening Balances - Creating Bank Accounts/Opening Balances Data Entry  more...
Advanced MS Project instructor led traininggroup study and discussioncoursewarecomputer lab Brief Overview of Intro Course - Consolidate all areas of the Introductory Course Working With Resources - Assign Overtime Work to Apply Overtime Rates To Tasks - Adjusting resource schedules and pay rates - Use WBS to organise tasks for reporting schedules and tracking costs Reports, Filters & Views - Customise existing Reports, Filters & Views (task, resource & crosstab) - View & display  more...
Introduction To MS Viso instructor led traininggroup study and discussioncoursewarecomputer lab Microsoft Visio gives business and technical users the power to visualise and communicate ideas, information, and systems. Use the simple, flexible tools in Visio to easily create business and technical charts and graphics that capture your inspiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT -  more...
Advanced MS Viso instructor led traininggroup study and discussioncoursewarecomputer lab Customising Visio Working with Toolbars & Windows Using the Drawing Tools Drawing Basics Advanced Drawing Techniques Custom Shapes Using Custom Shapes Using Custom Shapes in a Drawing Advanced Stencil Techniques Custom Stencils Customizing Stencil Masters The Document Stencil Linking Linking Diagrams Linking To Other Pages & (Multiple Files) Creating An Off-Page  more...
VB Access instructor led traininggroup study and discussioncoursewarecomputer lab This 2 day course is suitable for Advanced users of Microsoft Access responsible for managing very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Access is essential, or completion of our Advanced MS Access course. BENEFITS At the  more...
VB Excel instructor led trainingcoursewarecomputer lab This 2 day course is suitable for Advanced users of Microsoft Excel responsible for very large and variable amounts of data, or teams, who want to learn how to program features and functions to improve the accessibility and usability of their data. PREREQUISITES A high proficiency of Microsoft Excel is essential, or completion of our 2 day Adavnced MS Excel course. BENEFITS At the end of the  more...
Introduction To MS Frontpage instructor led traininggroup study and discussioncoursewarecomputer lab PREREQUISITES No previous experience of FrontPage is needed. BENEFITS Students will learn how to create and edit web pages using Microsoft FrontPage. The course provides a solid foundation, introducing key features of this program with plenty of hands-on practice. Students will learn to create attractive web pages that include text, graphics, tables, forms, internal and external links, and a  more...
From RapidBI Ltd
Business Improvement Review - Accreditation Programme instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedworkshop / seminarCoaching available The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by  more...
From Skillstudio Limited
Essential Media Skills - Central London workshop / seminar ...organisations. Whether it's talking to the press over the telephone, chatting face to face with a journalist or being interviewed on the radio or television it's imperative that your organisation is presented in a professional manner. However, if you are inexperienced, the prospect of being faced with a media interview can be rather daunting and even intimidating. And the results can  more...
Effective Presentation Skills - Central London instructor led trainingworkshop / seminar .... Each workshop comes with a FREE Followup Service by telephone and email. And you will also receive a valuable course manual that is packed with further practical tips and exercises to help you consolidate what you've just learnt on the course and to ensure that you have the tools available to develop your skills further. So we will continue to help you develop your presentation  more...
Successful Body Language - Central London instructor led trainingworkshop / seminar Although sometimes over hyped body language awareness is very important in many aspects of our everyday business and social life. If you're leading a meeting, delivering a proposal or trying to convince people that what you are saying is a good idea, your body language is also "communicating" as you speak. And if your body language is in sync with your message then you stand a far greater  more...
Personal Vocal Impact - Manchester instructor led trainingworkshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Effective Communication Skills - Manchester instructor led trainingworkshop / seminar Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...
Effective Communication Skills - Central London instructor led trainingworkshop / seminar Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...
First Presentation Skills - Edinburgh instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
First Presentation Skills - Glasgow instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
First Presentation Skills - Manchester instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
First Presentation Skills - Leeds instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
First Presentation Skills - Birmingham instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm) eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we  more...
Powerful Presentation Skills - Central London instructor led trainingworkshop / seminar Powerful Presentation Skills is an intensive and highly interactive two-day training course to help ensure you get the most from every presentation opportunity. The course is ideal if you are an experienced presenter or public speaker and now want to achieve more with your presentations. You will gain a wide range of practical experience through many exercises (voice, physical presence,  more...
Effective Communication Skills - Glasgow instructor led trainingworkshop / seminar Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...
Personal Vocal Impact - Central London instructor led trainingworkshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Effective Presentation Skills - Leeds instructor led trainingworkshop / seminar Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...
First Presentation Skills - Central London instructor led trainingworkshop / seminar ... Each course comes with a FREE Follow up Service by telephone or email . If you have any questions you'd like to ask about a forthcoming presentation simply email or call us and we'll do our best to help. We will also give you our unique SKILLSPLUS(tm)eMentoring programme free for 6 months following your workshop to ensure you get the most out of your time with us. So we will  more...
Personal Vocal Impact - Edinburgh workshop / seminar Personal Vocal Impact is our one-day public workshop has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more effectively in both a business and social environment. During the workshop you'll receive a course manual that's full of practical tips and further  more...
Effective Presentation Skills - Edinburgh instructor led trainingworkshop / seminar Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...
Effective Presentation Skills - Glasgow instructor led trainingworkshop / seminar Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...
Effective Presentation Skills - Manchester instructor led trainingworkshop / seminar ...telephone and email. Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each)  more...
Effective Presentation Skills - Birmingham instructor led trainingworkshop / seminar Effective Presentation Skills is an intensive two-day training course which will help you to deliver presentations more effectively and successfully. The course is ideal if you already have experience of presenting or public speaking and now want to work on your delivery skills. You will be asked to prepare two short presentations (lasting roughly 5 minutes each) before the course, both of  more...
From Fast Forward Project Management
GDPM based Plan 2 Succeed Workshop Would you like to learn about the Goal Directed based Project Management approach and have a project of your choice launched at the same time? This highly interactive and practical 2-day project launch (sometimes called mobilisation) workshop uses the concepts of Goal Directed Project Management (GDPM) to focus on the key principles that increase the chances of project success without the need  more...
From Ripley Training Limited
Pro-active Telephone Selling instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
Securing Telephone Appointments instructor led training Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.  more...
From EFT Training East Anglia
EFT Practitioner Course Level 2 AAMET Practitioner Course, taught over two days with at least a weeks between then for the preparation of 2 x case histories. Items that will be taught include: Core Issues The Forest of Aspects Chasing the Pain Borrowing Benefits Extra Tapping Points Sneaking up on the Problem Telephone Tapping Group Presentations Tearless Trauma Technique Choices  more...
From Executive Solutions Ltd
Boost Communication Skills and Professional Image One-day workshop with practical tools and insights on improved communication skills for busy professionals. Training will provide solutions to increasing confidence and fluency when communicating, being assertive and professional in meetings and interview situations, skills for communicating with teams, strengthening your personal brand and projecting positive image. Action based, interactive  more...
From Microcomputing Solutions ltd
Web Marketing Improving your business online presence ...icrocomputing Gemma. Sandison@microcomputing. co. uk or telephone - 0191 5377280 Learn how to kick-start your online marketing! Delivery by Dave Glynn is technical director of Atomic Web Solutions, a chartered IT professional with over 20 years experience of IT and business. Dave has held positions as IT Director of Fila UK and IT Manager for one of the first Business Links in the  more...
From Pearlcatchers Ltd
Get Creative Get Results ...fter the event The Community will provide both online, telephone and face to face opportunities to talk with others interested in creativity and innovation, to ask for advice on key issues and to share best practice. "Imagination is more important than knowledge" - Albert Einstein 12th and 13th February 2009 Studley Castle, Warwickshire At the end of this event you will: Know  more...
From GB Training & Consulting
Delivering Customer Service on the Front Line instructor led traininggroup study and discussionworkshop / seminar Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...
From Protectics Limited
V Tect - Dealing with Verbal Aggression instructor led training The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.  more...
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