Instructor Led Telephone Training in United States

Customer Service Via Phone and Email ... service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be  more...

Customer Service Skills ... service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of other Business Skills classes  more...

ACT- 2006-Level 1 You have a large amount of information about your business contacts. You may have to maintain the information in order to access the same as and when required. ACT! 2006 is a personal information system that enables you to track and manage information about business contacts such as addresses, telephone numbers, and appointments. You can get a complete list of other Desktop Application  more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Sales Over the Phone (Road Map to Telephone Sales Excellence) What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...

Customer Care for IT Telephone Support Staff ...t customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty. You can get a complete list of other  more...

Telephony Voice Over IP ...cation. The first type of network was the Public Switched Telephone Network (PSTN). This was the system used by the local telephone company. This network was designed to carry only voice traffic. The second type of network was the data communications network found in many private company networks. This network carries data traffic. VoIP combines the two networks into one multiprotocol  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Business Etiquette (new Manager development) This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other New  more...

Business Etiquette This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other  more...