Instructor Led Telephone Etiquette Training Classes

Customer Service Excellence ...ustomers - Communicating with Customers - Demonstrating Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a Positive Attitude - Expressing Empathy - Not Taking it Personally - Adopting the "Solution Provider" Role - Prescribing Win/Win Solutions - Exceeding Customer Expectations - Leaving a Lasting Positive  more...

Communications "75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This  more...

Telephone & Voice-Mail Etiquette Course Description Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!  more...

Effective Communication The participants will be able to understand and appreciate the communication process, hone their communication skills, improve listening skills, develop conversational styles and be able to handle difficult situations. The program will also cover Telephone etiquette and Email etiquette.  more...