Online Telephone Etiquette eLearning Training
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
Effective Telephone Techniques
... over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls. This course will benefit
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... over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls. This course will benefit
more...
From 123-CBT Computer Based Training
Interpersonal Communication Telephone Skills
...ed, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate. Properly address difficult callers. Handle situations with angry callers effectively.
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...ed, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate. Properly address difficult callers. Handle situations with angry callers effectively.
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Excellence in Service Communicating With Customers Virtually
...over the telephone. Identify important aspects of using telephone etiquette. Identify verbal techniques used to project a positive telephone image. Identify non-verbal techniques used to project a positive telephone image. Unit 2: Managing the Telephone (0.5 hours) Sequence the steps for providing quality customer service over the telephone. Identify guidelines for placing a
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...over the telephone. Identify important aspects of using telephone etiquette. Identify verbal techniques used to project a positive telephone image. Identify non-verbal techniques used to project a positive telephone image. Unit 2: Managing the Telephone (0.5 hours) Sequence the steps for providing quality customer service over the telephone. Identify guidelines for placing a
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Telephone Skills Handling Difficult Calls
...l Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette (0.5 - 1 hour) Identify guidelines for portraying a good corporate image. Identify guidelines for building rapport. Recognize behaviors that callers appreciate. Identify steps to implement effective customer care. Identify guidelines for maintaining confidentiality. Simulation Overview: In
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...l Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette (0.5 - 1 hour) Identify guidelines for portraying a good corporate image. Identify guidelines for building rapport. Recognize behaviors that callers appreciate. Identify steps to implement effective customer care. Identify guidelines for maintaining confidentiality. Simulation Overview: In
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