Instructor Led Telephone Service Training - Training Resources

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora and a Call Reluctancea o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o Speak  more...