Telephone Skills - Training Resources
Telephone Skills Training Provider? - Tell us about your Training!
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Basic Learning Systems
Telephone Skills
...right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend
more...
...right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend
more...
From Live to Learn
Customer Service Excellence
How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the
more...
How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the
more...
Telephone Skills Training Providers and Trainers
H2 Training & Consultancy Ltd If you re looking for outstanding value and quality in personal effectiveness training, then welcome to H2...
We offer training, coaching and consultancy services in over 30 effectiveness topics:
- Open (public) training courses are run in Central London, covering a range of the most popular personal effectiveness topics. (Dates available on our website at: more...
Dale Carnegie Training of Ohio and Indiana Dale Carnegie Training has been helping organizations in the area of talent development and management for almost 100 years. The unique methodology employed allows adults to leverage their accumulated experience and facilitate changes within themselves. Sales reps have met and exceeded their quotes, entrepreneurs have started and expanded their businesses, and executives have lead their teams to more...
BodhiH Training Solutions ...count Management
Channel Management
Negotiation Skills
Telephone Skills
Customer Service skills
Assertive Skills
Positive Mental Attitude
Self Esteem and Confidence Building Training
Time and Stress Management
Stress Management
Time Management
Communication and Presentation Skills
Business Communication
Voice and Accent Neutralization
Business Etiquette and Professional Grooming more...
MinervA Training Asia MINERVA Training Asia & MINERVA English Training have been delivering its Management & People Development Workshops and its English Language for specific purposes courses to resorts, spas and businesses in Asia since 2002.
Our Management & People Development Workshops are highly interactive using a variety of visual, oral, audio, role play and games to keep all participants interested, more...
International Customer Service Association - Toronto Chapter The International Customer Service Association - Toronto Chapter is dedicated to promoting the development and awareness of the customer service profession through education, networking and research. We provide an array of services designed to enhance your individual, employer and organizational needs. Our services include: certification programs, career development, consulting, recruiting more...
Wakefield College Services to Business is the department within Wakefield College that focuses on the training needs of companies.
We have a varied range of courses that are designed to meet the needs of businesses.
Over a century of experience enables us to provide excellent business training solutions, employee training, staff development and training in West Yorkshire.
We are proud of being more...
Grow Wings And Fly Professional Development Training We specialize in the development of interpersonal staff and management skills including
Communications Solutions,
Presentation Advantage,
Personal Productivity and Managing Stress,
Conflict Management & Solutions,
Customer Service Delivery
Self Development and Productivity
Effective Listening Skills
The Sales Advantage
We help people develop their inner creative force by guiding, more...
Bodhih Training Solutions ...ence Building Training
Goal Setting and Career Planning
Telephone Skills
Interviewing Skills
Customer Service skills
HR Training for HR department Staffs
All our corporate training programs are customized to the clients requirements.
WE DO OFFER LEADERSHIP PROGRAMS - OPEN FOR PUBLIC - IN BANGALORE.
For more information contact:
BodhiH Training Solutions
262, 2nd Floor, T. C. more...
Blue Training Solutions Ltd ...t
Personal Safety
Cultural Diversification/ Awareness
Telephone Skills
SIA Security Training
Health & Safety
Fire Safety
First Aid Training
Defibrillation Training
Computer Training
Accredited:
British Institute of Innkeepers SIA Door Supervisors (NI)
1900 Level 2 City & Guilds SIA Door Supervisors
1902 Level 2 City & Guilds SIA Security Guarding/ Guarding
1884 Level 2 City & more...
Focus Training Focus Training specialises in customised in-house training in 3 areas -
- First-line management
- Excellence with customers
- Team building workshops
New managers, supervisors and team leaders will improve their focus, leadership skills, people management, personal effectiveness, team management and communication skills. Customer service teams will find our highly interactive, coaching style more...
Reflective Keynotes Inc. ...r training workshops include:
1) How to Answer the Call (telephone skills)
2) Customers Come First (IT Help Desk training)
3) Sales Training for Call Center Agents
4) Coaching Employees to Improved Performance
5) Designing and Delivering Persuasive Presentations
6) How to Turn Free Speeches Into Paid Clients
7) No One Told Me I'd Have to Sell
Client benefits include:
* Improved sales more...
Bridgehouse Solutions Limited Our first class trainers specialise in MS Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, FrontPage, Lotus Notes, Macromedia Dreamweaver, Adobe Acrobat, Photoshop, C++, VB, VB.Net, Java, HTML, XML, ASP, SAGE Line 50, 100, ACT, SalesLogix to name a few of the IT and computer training courses we offer. We also offer a vast range of people/soft skills courses such as personal more...
The Thomas Center for Global Performance Strategies Cultural awarness and protocol training, customer service and telephone skills for call centers, comprehensive leadership development programs for new leaders and emerging leaders, team building and train-the-trainer for trainers wanting to fine tune their skills, especially when working with other cultures. Working in virtual classes. Our workshops can be conducted on-line as elearning classes. more...
Christine Donovan & Associates Former manager of the Disney University offers staff and leadership development, instructional design and customized training media, all focused toward creating an exceptional customer culture and reputation for our clients.
A range of programs and services are offered including supervisory and leadership development; employee effectiveness; teambuilding; interpersonal skills training, and more...
Phone Pro ...telephone skills training for telephone-intensive businesses throughout the United States and Canada since 1985. Our customized training includes a powerful three-phase strategy combining on-site assessment, enthusiastic and energetic classroom training, and coaching for a complete training intervention. We also offer web seminars, so you can learn our practical and proven techniques without more...
Soaring Eagle Enterprises ...able subjects and materials include:
Customer Service-Telephone Skills, Personal Customer Contact, Customer Letters, Building a Service Culture, Leading a Service Team.
Team Work-Team Centered Performance, Team Centered Management, Team Charters and Partnering, Team Problem Solving, Feedback in a Team Environment.
Leadership, Supervision and Management-Model Leadership, Executive more...
Training To Go, Inc. ...ant To Be Served
Strategic Planning
Team Building
Telephone Skills
Time Management
Training Facilitation Skills
Train the Trainer
Understanding Brain Wiring Patterns to Improve Communication
Our trainers arrive at your site ready to energize your
staff and equip it with practical tools needed to tackle these
critical every day tasks.
But that is not even the best more...
