Telephone Skills Training |
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Telephone Skills Training Seminars and Classes
From Live to Learn
Customer Service Excellence  How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the more...
From Basic Learning Systems, Inc.
Telephone Skills   ... right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend more...
Telephone Skills Training Providers and Trainers
H2 Training & Consultancy Ltd If you re looking for outstanding value and quality in personal effectiveness training, then welcome to H2...
We offer training, coaching and consultancy services in over 30 effectiveness topics:
- Open (public) training courses are run in Central London, covering a range of the most popular personal effectiveness topics. ( Dates available on our website at: www.h2training.com/diary_dates.html)
more...
Focus Training Focus Training specialises in customised in-house training in 3 areas -
- First-line management
- Excellence with customers
- Team building workshops
New managers, supervisors and team leaders will improve their focus, leadership skills, people management, personal effectiveness, team management and communication skills. Customer service teams will find our highly interactive, coaching style more...
Bridgehouse Solutions Limited Our first class trainers specialise in MS Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, FrontPage, Lotus Notes, Macromedia Dreamweaver, Adobe Acrobat, Photoshop, C++, VB, VB.Net, Java, HTML, XML, ASP, SAGE Line 50, 100, ACT, SalesLogix to name a few of the IT and computer training courses we offer. We also offer a vast range of people/soft skills courses such as personal more...
The Thomas Center for Global Performance Strategies Cultural awarness and protocol training, customer service and telephone skills for call centers, comprehensive leadership development programs for new leaders and emerging leaders, team building and train-the-trainer for trainers wanting to fine tune their skills, especially when working with other cultures. Working in virtual classes. Our workshops can be conducted on-line as elearning classes. more...
Christine Donovan & Associates Former manager of the Disney University offers staff and leadership development, instructional design and customized training media, all focused toward creating an exceptional customer culture and reputation for our clients.
A range of programs and services are offered including supervisory and leadership development; employee effectiveness; teambuilding; interpersonal skills training, and more...
Phone Pro ...telephone skills training for telephone-intensive businesses throughout the United States and Canada since 1985. Our customized training includes a powerful three-phase strategy combining on-site assessment, enthusiastic and energetic classroom training, and coaching for a complete training intervention. We also offer web seminars, so you can learn our practical and proven techniques without more...
Soaring Eagle Enterprises ...izable subjects and materials include:
Customer Service-Telephone Skills, Personal Customer Contact, Customer Letters, Building a Service Culture, Leading a Service Team.
Team Work-Team Centered Performance, Team Centered Management, Team Charters and Partnering, Team Problem Solving, Feedback in a Team Environment.
Leadership, Supervision and Management-Model Leadership, Executive more...
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discounted pricing |
 online tutorial |
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