Instructor Led Telephone Skills Training

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Telephone Skills Training Seminars and Classes
From Business Coach Philippines
Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...
From Pitman Training Centre London
Telephone Skills Training workshop / seminar This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...
From Dale Carnegie Training of Ohio and Indiana
Dale Carnegie Training Sales Advantage instructor led traininggroup study and discussionbookworkshop / seminarDiscussion, Reviews, Debriefs The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...
From Contacts Plus
AT&T College of Call Center Excellence For Agents instructor led traininggroup study and discussionworkshop / seminar The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...
From WWP Training Ltd
Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is  more...
From Power Diversity, LLC
Professional Communicator Certification Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDbookworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver  more...
From Everrise Training & Consultancy
English Language Communication Course For Company Staff group study and discussioncoursewareself directedworkshop / seminar This course will enable you to effectively speak and write professional and clear business correspondence in english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as  more...
From Cosensa Learning & Development Ltd
Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session  more...
Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...
Outbound Telephone Sales Course Objectives: The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results  more...
From 4 Hour Training
Customer Service Excellence instructor led trainingworkshop / seminartrain the trainervideo based,accelerated learning This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...
From Last Minute Training
Telephone Skills and Appointment Scheduling # Learn how to make fewer phone calls and generate greater results. # In this workshop we will teach you principles and patterns used by top sales professionals to achieve greater telephone results with less effort. # We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results. # Discover how scripts are used to lay a foundation  more...
From BodhiH Training Solutions
Business Etiquette Corporate Training Programs in Bangalore, Chennai, Coimbatore, Ernakulam, Mysore, Hyderabad, Mumbai, Pune, Delhi, NCR Region, Chandigarh and other cities across India Business Etiquette Course Content: a Professional dressing a Dining etiquette a Party etiquette a Telephone etiquette a Email etiquette a Social etiquette All our corporate training programs are  more...
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india ...ence Building Training Goal Setting and Career Planning Telephone Skills Interviewing Skills Customer Service skills HR Training for HR department Staffs Performance Management System Cross Cultural Program Balance Score Card Voice and Accent Neutralization All our corporate training programs are customized to the clients requirements. For more information contact: BodhiH  more...
Telephone Skills ... Mysore, Hyderabad and other cities across South India Telephone Skills Course Content: a Telephone Etiquette a Doa s and Dona t a Voice Modulation a Telephone Selling a Customer service through Telephone All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T.  more...
From Vocal Ease
Pronouncing American English Intensive instructor led trainingstudy at homegroup study and discussionself directedbookworkshop / seminar ...ds a Use the music of English effectively a Develop telephone skills a Talk at a rate that is good for you a Learn idioms a Speak with confidence Our training also offers: a Individual assessment (prior to the training) a An learning plan designed for each individual with achievable goals with measurable results a Video feedback and training a Written training  more...
Pronouncing American English Intensive instructor led trainingstudy at homegroup study and discussioncoursewareworkshop / seminarvideo is used in training ...ds a Use the music of English effectively a Develop telephone skills a Talk at a rate that is good for you a Learn idioms a Speak with confidence Our training also offers: a Individual assessment (prior to the training) a An learning plan designed for each individual with achievable goals with measurable results a Video feedback and training a Written training  more...
From New Skilz Corporate Training (Shanghai)
Hotel Customer Service Training ...l customer service - Service manager skills - Reception telephone skills - Front desk professional service - Understanding western guests - Courteous language and attitude - Polite grammar for hotel situations - Courteous attitude development - Hotel situation role plays - Hotel language and vocabulary What will you learn? - Western hotel service standards - Professional client  more...
Western Business Culture Training ... Traditions & customs Telephone skills Culture shock Common language issues Meeting skills Being open-minded Building rapport Cultural difference Emailing Skills Being Professional Doing business Business approach  more...
From Paramount Training and Development
Certificate of Customer Service Customer service training and skills development. One day course focused on customer service. Includes telephone skills and body language.  more...
From Trainyoucan CC
Receptionist and front line Receptionist and front line Provider :Trainyoucan Cc Website :www. trainyoucan. co. za Email :info@trainyoucan. co. za Programme Details Name :Receptionist and front line Training Venue :206 Starmford Hill Rd, Morningside Accredited :Programme not Seta Accredited Cost :R1200. 00 1. Qualities of a valuable receptionist 2. First impressions and their importance 3. Greeting visitors  more...
From Soaring Eagle Enterprises
Customer Service Certification Series Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need  more...
From Segullah and Company Limited
Telephone Etiquette Have you ever considered actually what is conveyed to your callers over the telephone? Do the people that answer your callers appear empathetic to their needs? Are they friendly? In control? Using positive language? Are they listening to the caller? The participants will learn the basics of customer service and how to project a professional telephone image and leave with the skills to be  more...
From The Bluestar Group LLC
Mortgage Origination Sales Planning and Skills instructor led traininggroup study and discussionworkshop / seminar This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.  more...
From The In-House Training Company
Brilliant customer service ...rs. It can be adapted to your specific needs (eg, more on telephone skills, less on face-to-face interactions a or vice versa) and the examples used can be very specific to your organisation. All course participants leave the day with a personal action plan for raising their level of customer service, which we help them implement by emailing them ten follow-up coaching newsletters over the  more...
From The Lett Group
Boardroom Polish instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminartrain the trainer ... Clients In Your Office Business Card Usage Telephone Skills Business Receptions And Meals Business Travel Effective Correspondence Gift Giving Presence, Awareness And Body Language Electronics Usage -------------------------------------------------------------------------------- Greetings First impressions Types of handshakes  more...
From Business Training Works, Inc.
Telephone Customer Service Training instructor led training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...
From The Lett Group
Boardroom Polish instructor led trainingon-line e-learning cbt (computer based)workshop / seminartrain the trainer ...ess Meal Clients In Your Office Business Card Usage Telephone Skills Business Receptions And Meals Business Travel Effective Correspondence Gift Giving Presence, Awareness And Body Language Electronics Usage -------------------------------------------------------------------------------- Greetings First impressions Types of handshakes Demonstration with audience  more...
From Synergy Solutions International
Telephone & Voice-Mail Etiquette instructor led trainingon-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminarclassroom instruction &/or web based Course Description Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!  more...
From The Lausanne Training and Development Group
Exemplary Customer Service instructor led traininggroup study and discussionRole Plays, simulations, exercises ...To manage Gaps in Understanding with Customers Effective Telephone Skills emails To Defuse Angry Customers Using Effective Listening and Other Techniques The Importance of Emotional Competency Appropiate body language while interacting the customers Methods: The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of  more...
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