Instructor Led Telephone Skills Training - Training Resources
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From Pitman Training Centre London
Telephone Skills Training
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
From Contacts Plus
AT&T College of Call Center Excellence For Agents
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
From Dale Carnegie Training of Ohio and Indiana
Dale Carnegie Training Sales Advantage
The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none.
However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service.
Sales Advantage is the only course that
more...
The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none.
However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service.
Sales Advantage is the only course that
more...
From Trainers 'n' Mentors
Understanding basic business etiquettes
Understanding basic business etiquettes
Program overview
This program is designed for all who work in a formal work environment. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's
more...
Understanding basic business etiquettes
Program overview
This program is designed for all who work in a formal work environment. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's
more...
From 4 Hour Training
Customer Service Excellence
This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for
more...
This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for
more...
From Last Minute Training
Telephone Skills and Appointment Scheduling
# Learn how to make fewer phone calls and generate greater results.
# In this workshop we will teach you principles and patterns used by top sales professionals to achieve greater telephone results with less effort.
# We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results.
# Discover how scripts are used to lay a foundation
more...
From BodhiH Training Solutions
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india
...ence Building Training
Goal Setting and Career Planning
Telephone Skills
Interviewing Skills
Customer Service skills
HR Training for HR department Staffs
Performance Management System
Cross Cultural Program
Balance Score Card
Voice and Accent Neutralization
All our corporate training programs are customized to the clients requirements.
For more information contact:
BodhiH
more...
Business Etiquette
Corporate Training Programs in Bangalore, Chennai, Coimbatore, Ernakulam, Mysore, Hyderabad and other cities across South India
Business Etiquette
Course Content:
a Professional dressing
a Dining etiquette
a Party etiquette
a Telephone etiquette
a Email etiquette
a Social etiquette
All our corporate training programs are customized to the clientsa requirements.
more...
Telephone Skills
... Mysore, Hyderabad and other cities across South India
Telephone Skills
Course Content:
a Telephone Etiquette
a Doa s and Dona t
a Voice Modulation
a Telephone Selling
a Customer service through Telephone
All our corporate training programs are customized to the clientsa requirements.
For more information contact:
BodhiH Training Solutions
262, 2nd Floor, T.
more...
From Wayne C. Parker and Associates
Right-On Customer Service
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or
more...
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or
more...
From Vocal Ease
Pronouncing American English Intensive
...ds
a Use the music of English effectively
a Develop telephone skills
a Talk at a rate that is good for you
a Learn idioms
a Speak with confidence
Our training also offers:
a Individual assessment (prior to the training)
a An learning plan designed for each
individual with achievable goals with
measurable results
a Video feedback and training
a Written training
more...
...ds
a Use the music of English effectively
a Develop telephone skills
a Talk at a rate that is good for you
a Learn idioms
a Speak with confidence
Our training also offers:
a Individual assessment (prior to the training)
a An learning plan designed for each
individual with achievable goals with
measurable results
a Video feedback and training
a Written training
more...
From Paramount Training and Development
Certificate of Customer Service
Customer service training and skills development.
One day course focused on customer service. Includes telephone skills and body language.
more...
From The Bluestar Group LLC
Mortgage Origination Sales Planning and Skills
This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.
more...
This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.
more...
From The Lett Group
Boardroom Polish
...
Clients In Your Office
Business Card Usage
Telephone Skills Business Receptions And Meals
Business Travel
Effective Correspondence
Gift Giving
Presence, Awareness And Body Language
Electronics Usage
--------------------------------------------------------------------------------
Greetings
First impressions
Types of handshakes
more...
...
Clients In Your Office
Business Card Usage
Telephone Skills Business Receptions And Meals
Business Travel
Effective Correspondence
Gift Giving
Presence, Awareness And Body Language
Electronics Usage
--------------------------------------------------------------------------------
Greetings
First impressions
Types of handshakes
more...
From Business Training Works, Inc.
Telephone Customer Service Training
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.
more...
From The Lett Group
Boardroom Polish
...ess Meal
Clients In Your Office
Business Card Usage
Telephone Skills Business Receptions And Meals
Business Travel
Effective Correspondence
Gift Giving
Presence, Awareness And Body Language
Electronics Usage
--------------------------------------------------------------------------------
Greetings
First impressions
Types of handshakes
Demonstration with audience
more...
...ess Meal
Clients In Your Office
Business Card Usage
Telephone Skills Business Receptions And Meals
Business Travel
Effective Correspondence
Gift Giving
Presence, Awareness And Body Language
Electronics Usage
--------------------------------------------------------------------------------
Greetings
First impressions
Types of handshakes
Demonstration with audience
more...
From Synergy Solutions International
Telephone & Voice-Mail Etiquette
Course Description
Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!
more...
Course Description
Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!
more...
From The Lausanne Training and Development Group
Exemplary Customer Service
...To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of
more...
...To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of
more...
