Instructor Led Telephone Techniques Training Classes

A Credit & Collection Workshop/ How to Collect MONEY! ...UR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar proudly presented by Credit Management Services Ltd V A CREDIT & COLLECTION more...

Customer Service Telephone Techniques This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities. more...

Deliver World-Class Customer Service Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more. more...