Online Telephone Technology eLearning Training

Telephone Skills for Business Professionals Simulation ...elephone manners at all times and make appropriate use of telephone technology. Building trust over the telephone and tailoring your telephone responses to your customers' communication styles are also keys to your success. This simulation is based on the SkillSoft series "Telephone Skills for Business Professionals" and contains links to the following courses: COMM0411 and COMM0412. This  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...