Online Telephony eLearning Training

CCNT Computer-Telephony Integration Essentials This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course.  more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...

Cisco IP Phones and CallManager Configuration To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Basic and Advanced Route Plans To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

e-Business Part 5 Understanding the Applications This course covers search engines and portals, on-line shopping and resource management software. It also covers Enterprise resource planning and interactive communication software. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The fifth course in the e-Business curriculum focuses on the various kinds  more...

Convergence of Communications This WestNet e-Learning module discusses how wide area network (WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (PSTN) and data communications.  more...

How a Local Exchange Works This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.  more...

Overview of Telephony Services This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems.  more...

VoIP Services ...le introduces VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing converged  more...

Enterprise Class IP Solutions This module discusses the benefits and features that the Avaya Communication Enterprise Class IP Solutions products provide enterprises wishing to implement converged technologies. We focus on the VoIP enabling technologies presented by the Avaya Definity Enterprise Communications Server, IP600 Internet Protocol Communications Server, R300 Remote Office Communicator, and the Enterprise Directory  more...

VoIP Network Integration with Legacy Services This module focuses on how we interface legacy PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate Signaling System 7 (SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and  more...

VoIP Network Engineering Management and Support This module explores telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall  more...

Future Technologies Supporting Convergence This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies,  more...

Computer Telephony Integration Implementation This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation.  more...

Emerging Internet Technologies This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.  more...

Introduction to Cisco Voice Design Concepts To identify voice design principles and outline guidelines for successful integrated network deployment Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design  more...

Cisco CallManager Fundamentals To explain how to deploy a Cisco CallManager server in a cluster using a supported IP telephony deployment model IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cisco Catalyst Switch Configuration To discuss the major functions performed by Cisco Catalyst switches in an IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Adding Users to Cisco CallManager To explain how to use Cisco CallManager to add users, associate devices to users, and customize Cisco IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Using BAT and TAPS To demonstrate how to use the Bulk administration Tool (BAT), a web-based application for Cisco CallManager, and the Tool for Auto-Registered Phones Support (TAPS) to bulk-add and auto-register Cisco IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP  more...

Configuring Cisco Access Gateways and Intercluster Trunks To explain how to configure Cisco access gateways and intercluster trunks in a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Telephony Class of Service and Call Admission To explain how to implement partitions and call search spaces in Cisco CallManager to provide a telephony Class of Service (CoS) within a cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates  more...

Configuring Media Resources and Softkey Templates To explain how to use Cisco CallManager to install, configure, and manage media resources, and how to modify standard softkey templates and apply them to Cisco IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Cisco IP Phone Features To explain how to configure and use the Cisco IP phone features available to users in a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Using the Cisco CallManager Attendant Console To explain how to deploy Cisco CallManager Attendant Console IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cisco IP SoftPhone IP Communicator and Extension Mobility To explain how to configure the Cisco IP Softphone, IP Communicator, and extension mobility features IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cisco Voice over IP Integrated Applications To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Enabling Video Calling and Conferencing To demonstrate how to enable video calling and conferencing in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Securing IP Telephony To outline the principles of IP telephony security and explain how to secure the operating system and Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Enabling Authentication and Encryption Features To explain how authentication and encryption are used in Cisco IP telephony security and demonstrate how to configure IP phone authentication and encryption in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Monitoring and Managing IP Telephony Using Internal Server Tools To demonstrate how to manage and monitor an IP telephony solution using internal server tools IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

IP Telephony Authentication and Encryption To recognize the threats to a Cisco IP telephony environment and how to configure it for secure operation IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

IP Video Telephony To recognize the characteristics and protocols of video call technology, and how to implement IP video telephony in a Cisco environment IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Monitoring IP Telephony To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Managing the CallManager System To use IP traffic analysis, reporting, and system tools to manage the performance of the CallManager environment IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Introducing Voice Over IP To identify the components and signalling protocols of VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified  more...

Cisco DESGN 2 0 Voice Networking To recognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA)  more...

Cisco ISCW 1 0 Network Connectivity To recognize Cisco architectural framework models and network requirements, and how remote connections are established Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...

Fundamentals of Cisco CallManager To deploy a Cisco CallManager server in a cluster using a supported IP Telephony deployment model. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

IP Phones and CallManager Configuration To select the most appropriate IP Telephony endpoints for a Cisco IP Telephony solution and configure Cisco CallManager to support IP Phones using the CallManager Configuration tool IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cisco Catalyst Switches and IP Communicator To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Using the BAT Application and TAPS Tool To install the Bulk Administration Tool and use BAT, the BAT Wizard, and the TAPS tool to bulk-add and auto-register Cisco IP Phones, users, and ports in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cisco Access Gateways and Intercluster Trunks To configure Cisco access gateways and intercluster trunks in a Cisco IP Telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Basic and Complex Route Plans To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP  more...

Telephony Class of Service and Call Admission recognize how to implement a telephony Class of Service (CoS) within in a Cisco CallManager cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam  more...

Configuring Media Resources and Adding Users To configure and manage media resources in Cisco CallManager and add users and use Cisco CallManager to configure user options and settings for Cisco IP Phones in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Cisco IP Phone Features To configure the Call Park, Call Pickup, Cisco Call Back, Barge, and Privacy features and implement the Cisco CallManager Extension Mobility service in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Configuring Cisco CallManager Applications To install and configure the Cisco CallManager Attendant Console on the server and client-side and configure the Cisco IP Manager Assistant (IPMA) for a manager and an assistant user. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Securing Cisco CallManager To recognize how to harden the Cisco IP Telephony Operating System on which Cisco CallManager runs and secure Cisco CallManager Administration against system threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Toll Fraud Prevention and IP Phone Security To recognize toll fraud exploits and prevent them, and how to secure the Cisco IP Phone against threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cryptography and PKI To recognize network security problems, and how cryptography and PKI secure network applications IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

CCNT Computer-Telephony Integration Essentials v6 0 This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.  more...

Building Cisco Multilayer Switched Networks Part 3 This course covers module and router redundancy as well as AVVID services and applications. Beginning with RPR and HSRP the course then looks at configuring IP multicasting and IP telephony as well as implementing QoS solutions.  more...

Designing Cisco Network Service Architectures Part 4 This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (ARCH) v1.0 exam. The course focuses on designing Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate.  more...

Designing Cisco Network Service Architectures Part 5 This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (ARCH) v1.0 exam. The course focuses on designing Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate.  more...

CTP Telephony Networking Part 1 In this course you will learn about standard circuit-switching networks as opposed to packet-switching networks such as the Internet. Increasingly telephony represents the convergence of voice networks as well as data networks such as the Internet.  more...

CTP Telephony Networking Part 2 CTP Telephony Networking Part 2 is one of the requirements for the Convergent Technologies Professional (CTP ) certification which is sponsored by the Telecommunications Industry Association (TIA).  more...