Online The Art Of eLearning Training

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage  more...

21st Century Assertiveness and the Art of Persuasion 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy.  more...

Managing People : Agreeing Objectives If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Setting effective objectives is one of the most powerful ways of motivating people to give their best performance. But if you think objective setting means handing down targets from above ...think again! This course will help you understand what makes a powerful objective. It will  more...

Face to Face Communications : Effective Questioning ...hen they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, encourage participation, build empathy and check understanding. It also gives you the opportunity to practise and explore  more...

Face to Face Communications : Making your Point Positively ...hey're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to overcome them. Developing excellent communication skills requires investment, but the payoff is a solid  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Overcoming Internal Customer Service Problems ...regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage internal customer relationships, and increase your chances of sustaining customer service excellence. Managers, supervisors,  more...

Introduction to Project Process Groups and Initiating a Project ... These processes can be grouped into five Process Groups. The art of project management is to understand which processes are involved in which process group and how they are interdependent. In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and Controlling, and Closing--outlined in the Project Management Body of Knowledge (PMBOK Guide)  more...

Managing Upward Relationships ...the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned.  more...