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From Online Training Directory
Managing Disagreement
    ...change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs more...Telephone Skills for Quality Customer Service
Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and more...
From Serebra Learning Corporation
Organisational Communication : Security Procedures
...ny can be a confusing time. You have to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of protecting the confidential information held more...Preparing for the Executive-level Sale Simulation
...You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the salesperson (ambassador, consultant, and Those more...Territorial Account Sales Skills Simulation
...s in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company and then request a research meeting with a contact there. Then you will try to develop this contact into more...Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in more...Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist more...Identifying Your Customer s Expectations
...vice that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when more...Customer Support Specialist Simulation
...able TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based on the SkillSoft series more...Project IT Management Simulation - The Early Stages
...rldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to choose the more...Project IT Management Simulation - Design to Rollout
...rldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to more...Stakeholder Interests and Cultural Diversity PMBOK aligned
...interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, more...Critical Thinking Strategies Simulation
... the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a great deal, largely due to the more...Delivering Successful Presentations Simulation
...e, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand along with your coworker, Hannah. The drink will be hitting the streets soon, and the marketing campaign for Passion has already begun. Top-Shelf has been more...Getting Results without Authority Simulation
...ny that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design for months, which you discover has been sent back by manufacturing for its more...Talent Management Selecting Talent
This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within more...A New Manager s Responsibilities and Fears
...ow on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations more...A New Manager s Role in the Company s Future
...ose in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the more...Initiating a Succession Plan Simulation
... the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and Principal Analyst for Pharmaceutical and more...Implementing a Succession Plan Simulation
... the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over the past three years. more...360-Degree Performance Appraisal Simulation
...rvice provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance Appraisal and provides links to the following courses: MGMT0151, MGMT0152, and MGMT0153. Executives and Human Resource more...Managing Upward Relationships
...ionship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal more...Coaching Personalities and Teams Simulation
... an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the candy's older and loyal consumers. The Marketing Director and Team Lead at Dulce Confections has asked you to assume the role of project more...Employee Compensation HRCI PHR
...dge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation. This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics more...Developing Employees HRCI PHR
...dge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will more...Compensating Employees HRCI PHR
...dge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation. This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics more...Hiring Considerations
...pensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining more...Employee Development HRCI PHR
...dge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will more...Pricing for Profitability
Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and more...Setting the Stage for IT Success
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT more...Six Sigma Listening to the Voice of the Customer
...is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer more...Marketing Management
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through more...Customer Focused Management
... only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their more...Code of Conduct - The Work Place
This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment, EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis more...E-mail and Internet Use
E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to more...Business Ethics - How We Do Business
This course teaches you the ethical standards that govern honest and fair business conduct, the different types of anticompetitive conduct that violate US antitrust law, the guidelines for avoiding insider trading, and the rules to which management and employees must adhere to avoid conflicts of interest with the company. All employees within an organization, whether new hires or as a refresher more...Workplace Manager Workplace Attitudes
This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...Intellectual Property Overview
...s intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course more...Rightful Termination
...ell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of more...Employee Sexual Harassment Awareness
...t can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the more...Supervisor and Manager Sexual Harassment Awareness
...an have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company more...Dealing with Sexual Harassment Simulation
...The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date and says that you should accept more...Managing Workplace Harrassment Complaints
...ar, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the more...Designing a Small Network
The lessons in this module apply the network design process as we gather requirements, analyze, and design a small network for an imaginary company. The company in this example provides training for software, hardware, and World Wide Web (Web) development. more...Moving from Technical Professional to Manager: Managing the IT Department
With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to more...Call Center Management: Managing an Inbound Call Center
Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call more...
From 123-CBT Computer Based Training
GroupWise 5 5 Admin Part 2--Clients Post Offices
 ...Wise system modeled after the organizational structure of the company by adding a second post office. C ontent Emphasis Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. They should more...SAP R 3 v4 x FI Payments
...e.
Payment Methods for the Country.
Payment Methods for the Company Code.
Bank Selection.
Unit 2: Parameters for Payment Transactions
Duration: 2 - 3 Hour(s)
Vendor Presettings.
Overview of Vendor Parameters.
Calling up Vendor Data.
General Data on Payment Transactions.
Payment Data for the Company Code.
Automatic Payment Transactions.
Document Presettings.
Changing more...SAP R 3 Supply Chain Management
...undation of knowledge of the logistic
correlation within the company. Knowledge regarding the possibilities of a standard ERP system (Enterprise Resource Planning). If possible, first practical experiences within sections of the Supply Chain. Knowledge of the SAP system. The following course provides the education which will ensure most productive study of course 13169: 13181; Working with SAP more...SAP R 3 SD Overview and Master Data
...nd Master Data.
L earn To:
Document flow within the company.
Functional elements within SD.
Organizational structures.
External organization of sales.
Internal organization of business.
C ontent Emphasis
Skills-Based
A udience
This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales more...Brand Management Integrated Marketing
...ommerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding scheme of the company. As the Director of Marketing, you must explain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan more...Sales Skills Developing a Winning Strategy
In Sales Skills: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To more...Essentials of Business Law Employment Law
... with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of an implied contract. more...Consulting Skills The Consulting Process
Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing more...Strategic Management Establishing Strategic Focus
Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and more...Strategic Management Analyzing Strategic Options
Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, more...Managing Business Risk Financing Contingency Planning
...ment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more trading an investing occurs. You will meet with a business investor, a financial analyst, and a risk manager to discuss financing risks and develop a rough draft of more...SAP R 3 FI AR AP Organization Master Records and Posting
...FI Module in the R/3 System.
Company Structure.
Mapping the Company Structure.
The Structure in the R/3 System.
Customizing.
Implementation Guide (IMG).
Display Structure.
Global Settings.
Creating a Display Variant.
Column Heading.
Displaying Fields during the Creation of Master Data.
Unit 2: Master Data
Duration: 2 - 3 Hour(s)
Create.
Creating Master Data.
Starting the more...International Business Essentials Succeeding as a Global Manager
...f this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to more...International Business Essentials Conducting Business in Europe
International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations more...Business Accounting Accounting for Stockholders Equity
...he fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to its respective type of company. • Classify the type of business activity into which stockholders' equity falls. • Identify components more...Interpersonal Communication Effective Communication
Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. more...Call Center Mgt Managing an Inbound Call Center
...determine the necessary technologies needed to best serve the company's customers. Learn To Select the functions of a call center. Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building more...Customer Relationship Mgt Fundamentals of CRM
...ses, an Icon-owned venture. Lillian Alley, the founder of the company, is a Home, Garden, and Entertaining expert with media and retail divisions. Analyses of the demographics of Lillian's market show that it is made up of middle to upper class American women, both career women and homemakers, in the age range of 30-70. As the head of Marketing, you meet with Lillian and Greg Baldwin, her more...Exit Interviewing Skills Conducting an Exit Interview
...reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a face-to-face exit interview and ensure that Dean remains calm. Unit 2: Using Descriptive Statistics for Analysis (0.5 - 1 hour) Identify the steps for preparing information for analysis. Identify the more...Leadership Development Leading the Way
...rations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills. more...Succession Planning Setting Up a Succession Planning Program
Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide more...Strategic Decision Making Making the Right Decision
...tive PR associated with the decision could end up costing the company at least that much in lost sales and lowered customer perception. The objective of your team, is to make a recommendation that is in the best interests of Icon. The goal of this meeting is to generate additional options to help ensure the team has the options available to make the best possible decision. Unit 2: Selecting more...Strategic Decision Making Advanced Decision Making
...important project that could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are prepared manage the complex decisions that you and your team will have to make in the coming months. He will ask you a series of questions regarding how you plan to create scenarios and manage linked decisions. You goal is to demonstrate that you are capable of being the more...Business Problem Solving Problem Solving Teams
... to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members. more...Delegation Understanding Delegation
...visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Delegation Fundamentals (0.5 - 1 hour) Identify the benefits of delegation. more...Delegation The Delegation Process
...visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Analyzing and Appointing (0.5 - 1 hour) Identify how you should use a task log. more...Delegation Monitoring Evaluating Results
...her own visibility as well as the teams visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Reviewing Delegates (0.5 - 1 hour) Identify guidelines for giving delegates feedback on more...Conducting Meetings Managing a Meeting
...l by 15%. This impromptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink. more...Total Quality Management Implementation and Tools
...you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process more...Business Ethics Ethical Decision Making
... Hansen, a recently hired Account Executive. Being new to the company, Trina is unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her bounds or anger her new more...Advanced Project Mgmt Managing Accelerated Projects
Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for more...Advanced Project Mgmt Setting Up a Project Office
...eeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your knowledge and understanding of the terms associated with project management, as well as the parameters and staff more...Advanced Project Mgmt Portfolio Management
...e is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the proposal and how it fits into the organization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these more...Team Participation Team Communication
...quently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour) State the types of information gained about a speaker through nonverbal cues. List the five types of nonverbal communication. Describe the connection between nonverbal and verbal communication. more...Team Participation Resolving Conflict in Teams
In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between more...Team Participation Decision Making in Teams
... a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1 hour) Identify four tasks that prepare teams to use consensus. Describe how to create a consensus-oriented atmosphere. Apply the six steps of the consensus process. Identify two more...Cross-Functional Teams Cross-Functional Team Development
Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as more...Organizational Learning Developing a Knowledge Mgmt System
... Follow the process for aligning the company's vision with its knowledge management strategy. Identify who should be included in a knowledge assessment team. Follow the process for performing a knowledge assessment. Identify steps to prepare for knowledge management selection. more...SAP R 3 FI General Ledger Organization G L Account
Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o Organization. o FI as a Module within R/3. o Company Structure and System Settings. o G/L Accounts. o Creating G/L more...Frontline Leadership Positively Influencing Workplace Culture
...epare Roger and Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result. Unit 2: Influencing the Workplace Culture (0.5 - 1 hour) Identify the styles and affects of frontline leadership on employees. Select guidelines that promote a positive atmosphere. more...Executive Level Leadership Change The Executive Leader
... simulation, you are Icon's Vice President of Operations. The company's board of directors has just made the decision to merge two of Icon's operating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, more...Mentoring Using a Mentor to Your Advantage
...nd her supervisor has recommended that she participate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this more...Moving from Technical Professional to Mgr Managing the IT Dept
...rce in general as well as how to maximize the benefits of the company Web site in particular. Learn To: Identify elements of LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for getting the best possible hardware and software deals. Identify key issues in software licensing. Identify technical elements for an e-commerce Web more...
From ISO20000 Training Solutions
ISO 20000 Overview ...responsibilities of Departmental and Senior Executives in the company in achieving certification
-Work towards formal ISO 20000 qualifications
WHY ISO/IEC20000 E-LEARNING?
The course uses interaction, animation and voice to walk through the certification process and describe ISO 20000.
Students can stop, review and test themselves on their knowledge at any stage. Acronyms and abbreviations more...
From ProTrain Online
Help Desk/Customer Service Training
 These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the more...
From Aprax Consulting
IBM Certification ... various backgrounds and expand the creative potential of the company. The expertise that they posses embraces a wide range of custom programming skills involving the latest and most effective development technologies, such as .NET (ASP.NET, C , VB.NET), J2EE, AS400, Synon, Mainframe, SQT, SAP-ERP, NetWeaver, and many more. This to a great extent defines the quality and reliability of the more...
From Global Ethics University
Stewardship of Company Assets
This course provides practical information to help employees protect the company's assets from theft, abuse, waste, and fraud. more...
From Compliance Solutions
OSHA Site Supervisor-Online
...e communication skills
The supervisor, as a member of the company's management team, shares responsibility for maintaining a safe, productive workplace. He or she must communicate and enforce rules and procedures, train workers, and represent the interests of both the organization and employees.
The supervisor must constantly watch over and inspect both the workplace and work more...IATA Transportation of Dangerous Goods-Online
....com .
with the month and year you took the course and
the company you were employed by. We will verify completion before we
release your registration for processing.
If you
need to take the DOT HAZMAT Transportation course, you may add the " DOT
HAZMAT Transportation The Complete Online Course" to your order for a
special package price of $100.00 pre-paid or $110.00 Invoiced more...
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