Instructor Led The It Infrastructure Library Training Classes

Prep Courses for ISEB Certifications with 100% job Guarantee. ... 4. Foundation Certificate in IT Service Management The IT Infrastructure Library embodies good practice for IT service management. It provides a documented, systematic approach that will help organizations to deliver well managed IT Services in the face of such difficulties. Topics Covered: 1. ORGANISATION, PLANNING AND CONTROL 2. SERVICE SUPPORT Configuration Management Service  more...

ITIL Practitioner Courses Non-Examination 2 Day course, all prices are inclusive of course materials. This workshop is based on, and supplements, the IT Infrastructure Library. At the current time there is no formal qualification for this course.  more...

ITIL Foundation Certification The ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Delivered over three days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination.  more...

Accelerated ITIL Foundation ...the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination. Examination: An optional 1-hour certification examination, administered by an independent proctor, is given at the end of the course. Certification is  more...

ITIL Service Management Essentials ...The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment. Service  more...

Itil ...The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The  more...

ITIL (Information Technolgy Infrastructure Library) The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure.  more...

ITIL Overview - An Awareness for Managers This is a one day course designed for staff at all levels with responsibility for the delivery of IT services. The course helps delegates to understand the IT Infrastructure Library best practices and th4e benefits of Service Management in an IT environment.  more...