Instructor Led The Number Training Classes

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact  more...

How to Audit zOS with USS TCPIP FTP and the Internet ... security, we need to control every path into the system. The number of paths is greater now because we use TCP/IP. The security mechanisms we use combine the best of RACF/ACF2/TopSecret with the best of TCP/IP native security. The quality of the security depends upon how well we implement and integrate these mechanisms. * FTP or File Transfer Protocol. TCP/IP always includes a series of  more...

SALES MANAGEMENT TRAINING ...the number one complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where  more...

Design of Experiments for Injection Molding Injection molders must be able to quickly identify the optimal setpoints for molding process variables in order to meet customer performance requirements for dimensions and part appearance. The complexity of this task grows exponentially as the number of customer critical characteristics increases. Trial and error approaches are highly inefficient in these situations. Simple experimental design  more...

TIME MANAGEMENT FOR SALES WORKSHOP ...rest of the team. But, they also must produce revenues! The number one complaint that salespeople make is that they do not have enough time in their schedules to do what they are being paid to do: SELL. This course directly addresses the challenges that salespeople deal with as they try to better manage their time and meet internal and external customer requirements. Participants learn to  more...

SALES SKILLS WORSKHOP ...the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where  more...

SALES PROCESS SEMINARS ...the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you where  more...

CIW Database Specialist Part 4: Advanced JDBC ...ultSet update methods. Sequence the steps for modifying the number of rows in a relation. Identify characteristics of a prepared statement. Identify features of prepared statement parameters. Match the methods for executing prepared statements with their functions. Identify features of stored procedures in JDBC. Unit 3: Building Applications Using JDBC Identify features of Swing.  more...

Innovation at the Speed of Laughter ...ey all spontaneously share. 1) Attendees will increase the number and quality of ideas they generate by exploring best practices such as recognizing the value of change, accepting all ideas and rewarding themselves and others for risk-taking. 2) Attendees will learn how to see beyond the expected or accepted to re-energize their most creative self and energize others around them. 3)  more...

Knock Em Dead How to be an Effective Public Speaker ...the number one fear of American adults. But it may be exactly what is holding you back from perusing a more lucrative or satisfying career. Learn to finally overcome this fear in a comfortable, supportive atmosphere. In this interactive class, you will learn how to develop your non-verbal skills of posture ( Where do I put my hands? ), gestures, eye contact and facial expressions. We ll  more...

Best Practices in Accounts Payable Did you realize that it typically costs between $50 and $150 to process a purchase order? Whether you are new to AP or have been a dedicated professional for years, what your company doesn t know about accounts payable can be costing it thousands of dollars annually. In this eye-opening session we will examine best practices for you to look like a hero and deal with: The three kinds of fraud  more...

Individual Anger Management This is a one on one class. Sessions are about 1 hour and the number of classes can be arranged to meet the mandates or student needs. Most students attend 10 hours of class. Instructors are trained therapists or educators. A certificate of completion is given.  more...

Outlook Training ...s How To Change The Multi-Line Layout How To Change The Number Of Lines In Multi-Line Layout How To Customize How You View Messages How To Find Messages How To Filter Messages How To Remove A Filter How To Color-Code Your Messages How To Manage Message Using Views Unit 10: Organizing Messages in Folder How To Create A New Folder How To Move A Message To A  more...

Accent Reduction, English Pronunciation Instruction, Custom to Each Student Accent Reduction or Neutralization is learning "the HOW" of speaking American English. Each student has their own level and I customize instruction to match. I help with the vowel and consonant sounds as well as how those sounds are put together. I teach how English is a "language of contrast". In English, there are parts that are HIGH ENGERY and parts that are low energy. This is true in  more...

How Much Is Poor Time Management Costing Your Company? ...ell time is managed. Therefore, time management should be the number one skill to master. Do you sometimes find yourself looking at a packed schedule and wondering where you'll find the time to do all the work that's expected of you? On some days, the difference between getting the job done and taking work home with you is about knowing how to make the most of limited amounts of time. It is  more...

Corporate Training Programs Object Technology Object-Oriented Analysis and Design with UML Design Patterns Object-Oriented Software Metrics Object-Oriented Technology For Non-Programmers Rational Unified Process Managing Object-Oriented Projects Introduction to Object Technology Managerial Overview of the Object Technology Requirements Management with Use Cases Rational Rose Oracle Oracle 9i Database  more...

Seven Steps to Improved Work Flows Every business is a collection of processes. The average process contains over 80% Non-Value Added Activity (NVA). Identifying and eliminating NVA dramatically cuts cycle time and costs. Efficient workflows increase profitability, competitiveness and customer satisfaction. Accordingly, Business Process Improvement is one of the most important activities for successful organizations. This three  more...

Masters in Hotel Resort Management ...ide tourism, the World Tourism Organisation predicts that the number of international travellers will double in the coming years. It is vitally important that there are enough qualified professionals to cope with this scenario. These forecasts are especially important for the holiday sector which is already three times greater than tourism for business or professional purposes. Therefore,  more...

Value Based Selling - A Consultive Sales Methodology ..., not price, eliminating the need to discount. Decrease the number of calls (therefore your cost of sales) in your sales cycle by employing strategic and effective 1-to-1 selling strategies. Eliminate wasted time on "tire kicker prospects" by learning advanced qualification skills that differentiate between suspects and qualified prospects. Increase your competitive wins by learning how  more...

Introduction to JavaScript Training In this JavaScript training course, students learn to use JavaScript effectively to make their web pages more dynamic and functional and to reduce the number of roundtrips to the server.  more...

Comprehensive JavaScript Training In this JavaScript training course, students learn to use JavaScript effectively to make their web pages more dynamic and functional and to reduce the number of roundtrips to the server.  more...

Simply Speaking..Selling Yourself and Your Ideas! Simply Speaking..Selling Yourself and Your Ideas! -This is an intense one-day workshop designed to provide you with new ways to present yourself and your ideas. Lenny will present a collection of topics and limited hands-on training from his most popular keynotes and workshops. This is the perfect workshop for large associations and companies who are looking for something special. This workshop  more...

Alignment of Purpose ...ion will depend on the structure of your organisation and the number of people involved. Senior Management; are taken through a workshop and group coaching process to clarify goals and objectives and deal with senior level communication leadership and change issues. Operational Teams are taken through skills workshops to deal with current issues relevant to communication and preparation for  more...