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From Serebra Learning Corporation
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...ope and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as  more...
Building Brand Equity on-line e-learning cbt (computer based) ...out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to  more...
Project Management Techniques on-line e-learning cbt (computer based) The fast pace of technological changes in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a  more...
OS 390 and the Internet on-line e-learning cbt (computer based) ...rse outlines how the Internet is structured, and presents the number of ways in which it can be used. The course also describes the OS/390 operating system and the specific IBM Internet servers that run on it, and outlines how these elements can provide a secure, open platform for the Internet applications. This course is intended for information systems professionals who are interested in  more...
From LearningMeasure.com
QC Tools - Histograms on-line e-learning cbt (computer based) This is another in a series of eight courses on the seven quality tools defined by Ishikawa. The histogram is a tool that is used to graphically express the distribution of data among various categories. This allows one to graphically express the mean and spread of a set of data, and the number of modes.  more...
From 123-CBT Computer Based Training
Oracle9i Database Admin Create a Database on-line e-learning cbt (computer based)cd rom ...des and online redo log groups and members. • Plan the number and size of online redo log files, maintain redo log members and groups, and troubleshoot LGWR errors. • Identify the logical database structure and the types of tablespaces, create, resize, and change the properties of a tablespace by using Oracle Enterprise Manager. • Create read-only tablespaces and drop  more...
Oracle9i SQL Basic SELECT Statements on-line e-learning cbt (computer based)cd rom ...pes with their descriptions. o Identify the features of the NUMBER datatype. Audience The target audience for this course includes database administrators and application developers. This course will help students prepare for the Oracle9i DBA certification, and is mapped to Exam 1Z0-007. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...
Exchange 2000 Infrastructure Design--Part 1 on-line e-learning cbt (computer based)cd rom ...tive Directory. Identify the guidelines for determining the number of forests in your Exchange 2000 Server structure. Identify the considerations for determining the forest structure in an Exchange 2000 Server environment. Identify the business considerations that are fundamental to an Exchange 2000 Server network design. Identify guidelines for implementing Exchange 2000 Server name  more...
GroupWise 5 5 Admin Part 3--System Maintenance on-line e-learning cbt (computer based)cd rom ...e a mailbox. Identify the considerations for determining the number of user mailboxes to move at one time. Move a GroupWise mailbox from one post office to another post office using NetWare Administrator. Sequence the steps of the database information change process. Sequence the steps of the database movement process. Sequence the steps of the message movement process. Unit 3:  more...
Windows 2000 Installation Config Admin --Part 6 Server Organization on-line e-learning cbt (computer based)cd rom ...re necessary for installing IIS. Monitor IIS to identify the number of current active connections by using System Monitor. Troubleshoot a Web site access problem in IIS by using Windows Explorer. Establish a Web site by using Web Site Creation Wizard. Enabler: Identify the tasks to be performed for configuring a Web site. Identify the steps involved in the process of anonymous user  more...
Windows 2000 Installation Config Admin --Part 5 Network Imp on-line e-learning cbt (computer based)cd rom ...e valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000 Server to use a specified IP address. Identify TCP/IP connectivity problems and their causes within  more...
Windows 2000 Installation Config Admin --Part 5 Network Imp on-line e-learning cbt (computer based)cd rom ...e valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000 Server to use a specified IP address. Identify TCP/IP connectivity problems and their causes within  more...
Windows NT 4 0 Core Technologies Support - Part 4 on-line e-learning cbt (computer based)cd rom ...ver. Configure the Microsoft Internet Explorer. - Reduce the number of viewed pages. Change the background color of the Explorer window. Unit 2: Windows NT Interpretability with NetWare Duration: 1 - 2 Hour(s) Match the Windows NT tools for NetWare with their functions. - Client Services for NetWare (CSNW). - Gateway Services for NetWare (GSNW). - File and Print Services for  more...
Oracle Reports R6 Control Reports on-line e-learning cbt (computer based)cd rom ...e by using a Report Builder packaged procedure. Restrict the number of records retrieved for a query by using a Report Builder packaged procedure. Initialize the value in a layout field by using a Report Builder packaged procedure. Create a drill-down report by using a Report Builder packaged procedure. Execute a SQL statement in a report by using a Report Builder packaged procedure.  more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention on-line e-learning cbt (computer based)cd rom ...ely. Reconfigure and monitor rollback segments, define the number and sizes of rollback segments and allocate rollback segments to transactions appropriately. Define levels of locking, list possible causes of contention, use Oracle utilities to detect lock contention, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use  more...
Oracle8 Performance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...ating multiple buffer pools. Perform the steps to define the number of buffers for an instance using the DB_BLOCK_BUFFERS initialization parameter. Select the proper clause to obtain the size of each object. Sequence the steps to determine the number of blocks required for objects in the RECYCLE pool. Perform the steps to determine if there have been waits for buffers using the  more...
Oracle8 Database Administration - Create Databases on-line e-learning cbt (computer based)cd rom ... log members in a group. Match the parameters that limit the number of online redo log files with what they determine. Identify the situations in which a log switch occurs. Force a log switch by using Oracle Backup Manager. Identify the activities that are performed during a checkpoint. Force a checkpoint by using Oracle Backup Manager. Identify the functions of the initialization  more...
Oracle Report Builder Controlling Reports on-line e-learning cbt (computer based)cd rom ...ay a message by using a SRW packaged procedure. Restrict the number of records retrieved for a query by using a SRW packaged procedure. Initialize the value in a layout field by using a SRW packaged procedure. Set the format attributes for an object by using the SRW packaged procedure. Create a drill-down report by using a SRW packaged procedure. Execute a SQL statement in a report by  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...2 Hour(s) Identify the features of an array. Specify the number of valid elements for a displayed one-dimensional array declaration statement. Identify the correct one-dimensional array initialization statement for a specified situation. Specify the statement to access an element from a one-dimensional array. Type a piece of code to pass an array as an argument to a function. Identify  more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 2 on-line e-learning cbt (computer based)cd rom ...w with their functions. Enhance print preview by setting the number of pages to be displayed in the preview mode. Sequence the steps to manage printing using the CPrintDialog class. Unit 3: Introduction to Component Design Duration: 2 Hour(s) Identify the benefits of using components. Identify the interface design rules. Identify the interface design guidelines. Identify the  more...
Quality Management Quality Management Tools on-line e-learning cbt (computer based)cd rom ... Create a histogram. Calculate the number of classes for a histogram. Calculate the class width of a histogram. Sequence the steps for creating a run chart. Identify characteristics of control charts. Simulation Overview: In this simulation, you will work  more...
Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure on-line e-learning cbt (computer based)cd rom ...omain structure. Identify the guidelines for determining the number of domains required by an organization. Identify the guidelines for adding additional domains required by an organization. Identify the guidelines for arranging domains in a tree. Identify the guidelines for organizing domain trees in a forest. Unit 2: Active Directory Administration Duration: 2 - 3 Hour(s)  more...
Oracle Database 10g SQL Fundamentals I Part 1 on-line e-learning cbt (computer based)cd rom ... Match the character functions with their uses. Match the number functions with their purpose. Identify the use of natural joins to retrieve data from multiple tables. Identify the use of an equijoin to retrieve data from multiple tables. Identify the use of self-join to retrieve data from a table. Audience: The audience for this course includes PL/SQL Developers, System  more...
Process and Function Modeling on-line e-learning cbt (computer based)cd rom ...n hierarchy. Identify the rule to follow when minimizing the number of functions in a group. Arrange the processes created in the process models into logical groupings in the function hierarchy diagram. Identify functions that satisfy the conditions of an elementary business function. Identify documentation that can be recorded about the function. Unit 5: Cross Referencing the Models  more...
Oracle SQL Specifics Retrieving and Formatting Data on-line e-learning cbt (computer based)cd rom ... dummy column and a datatype conversion function to match the number and datatypes in a compound query. Use the ORDER BY clause to sort a compound query. Unit 5: Utilizing Subqueries Duration: 1 Hour(s) Perform a query with an embedded subquery. Perform a query with a subquery embedded in a FROM clause. Perform a query with a multiple column subquery. Perform a query with a  more...
Windows 2000 Planning Implementing Active Directories - Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a four part series that will provide IT professionals with the knowledge and skills necessary to plan and implement Microsoft Windows 2000 Active Directory in an enterprise environment. At the completion of this course, students will learn to identify the key features and components of Active Directory; identify the physical structure and security  more...
Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure on-line e-learning cbt (computer based)cd rom ...omain structure. Identify the guidelines for determining the number of domains required by an organization. Identify the guidelines for adding additional domains required by an organization. Identify the guidelines for arranging domains in a tree. Identify the guidelines for organizing domain trees in a forest. Unit 2: Active Directory Administration Duration: 2 - 3 Hour(s)  more...
Oracle SQL for End Users--Part 2 on-line e-learning cbt (computer based)cd rom ...using the AVG and SUM group functions in a query. Return the number of rows in a specified group by using the COUNT group function in a query. Manage null values when using group functions in a SQL statement. Group rows retrieved by using the GROUP BY clause. Identify illegal queries involving group functions. Unit 3: Subqueries Duration: 2 Hour(s) Identify the proper syntax when  more...
Emotional Intelligence Applying Emotional Intell in the Workplace on-line e-learning cbt (computer based)cd rom ...ecognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process, determine the cause of the problems, devise a solution, and keep the team motivated so that the quality of  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ...have approval from upper management to look into reducing the number of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first  more...
Call Center Mgt Managing Motivating Your Staff on-line e-learning cbt (computer based)cd rom ...r. Based on churn rates, calculate the number of employees you should hire to fill 10 vacancies. Sequence the steps of the training process. Plan a training program for a call center. Identify common stresses in a call center. Select methods for reducing stress.  more...
Recruiting Retention Internet Recruiting on-line e-learning cbt (computer based)cd rom ... List ways to refine job postings to increase the number of qualified applicants. Identify steps for developing an Internet search strategy. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning  more...
Business Problem Solving The Problem Solving Process on-line e-learning cbt (computer based)cd rom ...I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've indicated a need to identify and address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and  more...
CIW Database Specialist Part 4 Advanced JDBC on-line e-learning cbt (computer based)cd rom This is the final course in a four part series that teaches metadata, improving JDBC programs, and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData, SQL exceptions, scrollable and updateable result sets, batch updates, and prepared statements. Finally, the Building Applications Using JDBC teaches about Swing, the Layout Manager, UML and  more...
From Teach Me IT
Using ASP 3.0 Components on-line e-learning cbt (computer based)study at home ...cation-wide variables using the Counters component Track the number of times a Web page is accessed using the Page Counter component Define the Browser Capabilities component files Identify the properties of the Browser Capabilities component Define Content Linking List Define the methods of Content Linking Component Define the File Access object model Use the methods and properties of  more...
JavaScript Programming on-line e-learning cbt (computer based)study at home The JavaScript Programming WBT is the second course in the JavaScript curriculum. This course describes the features of JavaScript, such as arrays, forms, and events. The course also covers the concepts related to object hierarchy in JavaScript, and String, Math, and Number objects. After completing this course, the student will be able to: Identify the types of arrays Create and manipulate  more...
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This page was last updated on sb5- 09/14/08 at 13:55:27