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Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

Installing Windows Vista Installing Windows Vista Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator There are a number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Workplace Conflict Recognizing and Responding to Conflict ... to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of  more...

Fair Labor Standards Act FLSA Fair Labor Standards Act (FLSA) The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal its primary aim was to  more...

Interviewing Hiring Practices Interviewing & Hiring Practices This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker,  more...

Documenting Discipline Documenting Discipline Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

Workplace Ethics Workplace Ethics The corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the  more...

Workplace Diversity Awareness Workplace Diversity Awareness In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Antitrust - Overview Antitrust - Overview Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.  more...

Workplace Violence Workplace Violence This course on workplace violence seeks to help employees understand the motivations that trigger violence in the workplace and to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of  more...

Anti-Money Laundering Anti-Money Laundering This course provides basic information on US money laundering laws and international anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Decision Making The Fundamentals Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Understanding the Risks of Using Internet Media Electronic Communications Understanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...

Foreign Corrupt Practices Act Foreign Corrupt Practices Act US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to  more...

Intellectual Property Overview Intellectual Property Overview Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Understanding the Americans with Disabilities Act ADA Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Conflicts of Interest in the Workplace Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...

Creating a Positive Attitude ... Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed.  more...

Rightful Employment Termination Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...

Equal Employment Opportunity Discriminatory Practices in Hiring Equal Employment Opportunity & Discriminatory Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges  more...

Procurement Integrity Procurement Integrity Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who  more...

FMLA Leave and More FMLA Leave and More A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Promoting a Substance-free Workplace Promoting a Substance-free Workplace Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change  more...

Code of Conduct Company Template Code of Conduct Company Template The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.  more...

Integrity in the Workplace Integrity in the Workplace Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and  more...

Preventing Fraud Abuse Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...

Sarbanes-Oxley What You Need to Know Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens I-9 Compliance: Verifying Employment Eligibility of US & Non-US Citizens Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only  more...

Illegal Insider Trading Simulation ...s that he plans to buy company stock to take advantage of the situation and recommends that you do the same. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will  more...

Workplace Diversity Awareness Simulation Workplace Diversity Awareness Simulation During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a  more...

Building Rapport in Customer Relationships Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Customer Service Confrontation and Conflict Customer Service Confrontation and Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense  more...

Leading a Customer-focused Team ...ovement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an individual's ability to step outside the norm and use his or her own initiative. That's why the last lesson in the course covers how to empower and motivate  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Conducting Coaching Sessions Conducting Coaching Sessions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Managing Workplace Harassment Complaints Simulation ... harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to  more...

Dealing With Sexual Harassment Simulation ...tion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

Business Crisis Management Simulation ... effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of this will involve communicating with the media about the situation. Your actions will largely  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

The Voice of Leadership Effective Leadership Communication Strategies ...ey can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

HIPAA Privacy Essentials HIPAA Privacy Essentials This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution Cisco Route 1.0: Configuring & Verifying Route Redistribution Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Routing updates compete with user data for bandwidth and router resources, yet routing updates are critical because they carry the information that routers need to make sound routing decisions. To ensure that a network operates  more...

Managing the Dismissal of an Employee ... preparing yourself in advance and maintaining control of the situation. Ensure your company's security and the well-being of your team members by undertaking the appropriate follow-up responsibilities. This course covers how to prepare for the termination interview by forming your approach and creating a structure for the interview. It also provides you with guidelines to follow when  more...

Understanding Organizational Change ...on what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. This course provides a basic  more...

Government Contracting Essentials Government Contracting Essentials Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this  more...

BIS Export Controls and Antiboycott Provisions BIS Export Controls and Antiboycott Provisions After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption Cisco IUWNE 1.0: WLAN Authentication & Encryption Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

Insider Trading Insider Trading Illegal insider trading is harmful to the marketplace and can seriously undermine investor confidence. This course will explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the  more...

Union Awareness Union Awareness The proposed Employee Free Choice Act and recent decisions by the National Labor Relations Board have sparked a renewed focus on labor unions and their role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Document Design and Usability Learn how to make your technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Successful Negotiation Course description -- Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Chart Your Course to Emotional Intelligence To improve students ™ competence in emotional intelligence capabilities. This course is designed to put students in charge of their learning process by identifying which emotional competencies they need to practice, and allows them to choose developmental activities which are best suited to their personal situation. Through fostering students? desire to engage in the process of self  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: &bookID=75  more...

Accelerate your Business Growth--Instructor-Led ...you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this strategy will be spread out over the course of five  more...

Accelerate your Business Growth--Self-Directed ...you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and generate revenues. The steps to developing this strategy will be spread out over the course of five  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Coaching For Performance ...ns and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) This course written in Spanish provides an overview of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Sexual Harassment in the Workplace Series ...o prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807. The student will have access to this course for 1 year. This  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Dealing with Customer Complaints ...problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be  more...

Adobe Soundbooth CS4 The chapters provide you with a solid foundation for working with Adobe Soundbooth CS4 and show you how to prepare audio tracks for any situation, from sound effects to voiceovers, from the studio to the stage! By the time you finished watching this training, you'll have a good understanding of editing basics including creating simple trims and volume edits, and how to use the Match Volume  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Corporate Restructuring Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course  more...

Conquering Conflict through Communication ...was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively, use feedback in your teams, sensitively  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Problem Performance Improvement ...orker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the planned for improvement has in fact taken place. But performance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that  more...

Critical Thinking Skills for Managing "Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

Union Awareness After experiencing a steady decline since the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor  more...

Export Controls After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect  more...

HIPAA Privacy Rules Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Managing Sexual Harassment Problems Simulation ... harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations.  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Employment and Labor Law Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Crafting Deals ...orkplace, a new car, or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? So often, situations don't turn out in the desired way. In this course, you will explore ways to gain clarity and conviction about what you want and why you want it, as well as how to create opportunities to get it. You'll have  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Negotiating Inclusively "Today's profits are yesterday's good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

Brand Management Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Strategic Management Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors,  more...

Visual InterDev 6 0 Planning a Web Application C ourse Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages C ourse Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and  more...

NetWare 5 Administration - Part 1 C ourse Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent  more...

NetWare 5 Administration - Part 3 C ourse Overview This course is the third in a five-part series on Novell NetWare 5 Administration. This course covers managing file system security, creating and managing login scripts, and Managing Novell Directory Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

Networking Technologies Series TCP IP Concepts Architecture ...ddress classes with the address specification. Identify the situations in which reserved IP addresses are used. Identify the functions that must be supported within a host that is a member of one or more multicast groups. Identify the rules for translating multicast names to addresses. Identify the benefits of subnetting. Identify the subnet mask to be used for a given situation.  more...

SAP R 3 v4 x SD Order Processing Course Overview Within the Sales and Distribution module, this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items.  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental  more...

C Programming - Part 2 Course Overview This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined  more...

C Programming - Part 3 ...dvantages of using system calls in a C program. Identify the situation in which a specified type of interrupt is generated. Unit 4: Debugging and Error Handling Duration: 2 Hour(s) Identify the correct preprocessor command to display an error message in a given situation. Identify the correct assertion code in a given situation. Identify the correct code to report an error in a  more...

C Programming - Part 4 Course Overview This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some  more...

C Programming - Part 1 Course Overview This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by  more...

C Programming - Part 2 Course Overview This course is the second in a four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the  more...

C Programming - Part 3 ...tions and Classes Duration: 2 - 3 Hour(s) Identify the situations in which function templates are used. Identify the syntax for declaring a function template. Identify the overloaded function template that will be executed in a specified situation. Identify the function template that will be executed when multiple data types are passed as parameters. Identify the situations in which  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ... column in a table. Match the various join methods with the situation in which they are used. Match the data retrieval methods available to the optimizer with their features. Match the access path hints with the optimizer functions they enable. Specify a hint for the FULL access path in a given query. Sequence the steps in preparing for a star query. Identify the hint that gives the  more...

Oracle Report Builder Enhancing Reports ...odel. Sequence the steps in report processing. Identify the situation in which the confine mode and the flex modes are used to avoid common hierarchy errors. Match the components of the tool palette with the tasks that they enable. Create a variable length line between columns of a report in the Live Previewer using the tool palette. Create a button in a report using the tool palette in  more...

Oracle Reports R6 Enhance Reports ...ng existing layouts by using the Report Wizard. Identify the situations in which layout mode buttons are used to facilitate layout modifications. Move a child object outside its enclosing parent object by using the Confine Mode button. Unit 3: Layout Object Properties Duration: 2 Hour(s) Create a link file to display file contents in the Layout Model by using the tool palette.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 Course Overview This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server.  more...

Visual InterDev 6 0 Planning a Web Application Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be  more...

Visual InterDev 6 0 Building Web Sites and Pages Course Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 Course Overview This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the definition, features of MFC key classes and the differences between SDK and MFC, static and dynamic and regular vs.  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 Course Overview This is the fifth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Store and retrieve data from a file and registry by using MFC. Implement remote communication by using the Socket and Serial  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 Course Overview This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create ActiveX controls. Create Component Object Model (COM) components. Create COM servers and clients. Implement advanced  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 Course Overview This is the final course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create a database, maintain data integrity and import data. Write SQL statements to access data from tables and manipulate the  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 Course Overview This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing;  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 Course Overview This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the  more...

Exchange Server 5 5 Concepts and Administration - Part 2 Course Overview This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Describe client installation requirements and select the installation method to be used for installing an Outlook client.  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Design Implementation - Part 3 Course Overview This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the functions and configure a Dynamic RAS connector. Identify selection and routing mechanisms used by the MTA to  more...

Exchange Server 5 5 Design Implementation - Part 4 Course Overview This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet. Install and  more...

NetWare 5 Administration - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to  more...

NetWare 5 Administration - Part 3 Course Overview This course is the third in a five-part series on Novell NetWare 5 Administration. This course covers managing file system security, creating and managing login scripts, and Managing Novell Directory Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare Service and Support Upgrade - Part 1 Course Overview This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To:  more...

NetWare and Windows NT Integration - Part 3 ...cedure. Match the Novell Client for Windows NT tab with the situation in which it is used. Match the help sources for troubleshooting Novell Client for Windows NT with the situations in which they should be accessed. Match the given scenario with the method you will use to troubleshoot it. Unit 3: Managing Users with Z.E.N. Works Duration: 2 Hour(s) Identify the benefits  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ... steps of mail routing in Domino mail system and identify the situations in which different mail routing topologies are used. L earn To: Identify the significance of replication in Domino R5 network administration and select the appropriate replication topology in a given situation. Sequence the steps of mail routing in Domino mail system and identify the situations in which  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration Course Overview This is the third course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to install the first server; and configure the server audience for the first server by using the Advanced Configuration setup method. L earn To: Install the first server. Configure  more...

Lotus Domino R5 System Admin Part 8 Internet Connectivity Security Course Overview This is the eighth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to configure and customize the Domino Web server; set up LDAP, directory assistance, and NNTP; identify the ways to provide Internet security by using firewalls, and set up certification  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...Monitor window. Match various Server log file views with the situations in which the information contained in them is used. Search the Domino Server log file for specific information by using Domino Administrator. Unit 2: Statistics and Events Duration: 1 - 2 Hour(s) Configure the Server Statistic Collection document by using Domino Administrator. Create a Domino system statistic  more...

Oracle8i Database Admin Manage Data Storage ...on. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization parameters that when modified affect the table blocks. Modify the storage and block parameters of a table by using Oracle Schema Manager.  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ified situation. Match the authentication protocols with the situations in which they are used. Match the Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2: Network Security Plan: Analyzing Duration: 2 - 3 Hour(s) Identify the security  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ified situation. Match the authentication protocols with the situations in which they are used. Match the Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2: Network Security Plan: Analyzing Duration: 2 - 3 Hour(s) Identify the security  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network Course Overview This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy.  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ...dows 2000 DNS server. Match RIS security strategies with the situations in which they are used. Set SNMP security properties by using the Computer Management console. Unit 2: Security on a LAN Duration: 3 - 4 Hour(s) Match network data transmission risks with the situations in which they can exist. Match the IPSec encryption algorithms with the guidelines used to select them.  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ...tuation. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security Duration: 3 -  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ...tuation. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security Duration: 3 -  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...ce of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match the data authentication methods with the situations in which they are to be used. Match the algorithm with the guidelines for selecting the algorithm. Match the filter action with the guidelines for selecting the filter action. Design an IPSec solution in a specified  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...ce of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match the data authentication methods with the situations in which they are to be used. Match the algorithm with the guidelines for selecting the algorithm. Match the filter action with the guidelines for selecting the filter action. Design an IPSec solution in a specified  more...

Windows 2000 Installation Config Admin --Part 1 Installation ... used for a partition in a specified situation. Identify the situation in which you use a specific client access license. Identify the situations in which you use a specific network security group. Unit 2: Windows 2000: Attended Installation Duration: 2 - 3 Hour(s) Complete the text-mode attended installation of Windows 2000 Professional. Complete the GUI-mode attended  more...

Windows 2000 Installation Config Admin --Part 1 Installation ... used for a partition in a specified situation. Identify the situation in which you use a specific client access license. Identify the situations in which you use a specific network security group. Unit 2: Windows 2000: Attended Installation Duration: 2 - 3 Hour(s) Complete the text-mode attended installation of Windows 2000 Professional. Complete the GUI-mode attended  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...options by using the System Properties dialog box. Match the situation related to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using Control Panel. Modify a hardware profile by using Device Manager. Delete a hardware profile by using Control Panel. Set values for environment variables by using the System Properties dialog box: Add  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...options by using the System Properties dialog box. Match the situation related to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using Control Panel. Modify a hardware profile by using Device Manager. Delete a hardware profile by using Control Panel. Set values for environment variables by using the System Properties dialog box: Add  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...ation actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a Windows 2000 Professional client in a specific situation. Match the specified situations with the actions to be taken to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...ation actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a Windows 2000 Professional client in a specific situation. Match the specified situations with the actions to be taken to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...ify the features of NWLink. Match network protocols with the situations in which they are used. Label the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...ify the features of NWLink. Match network protocols with the situations in which they are used. Label the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...00 PKI with their functions. Match the types of CAs with the situations in which they are used. Install a CA by using the Windows Components Wizard. Configure a CA by using the Certification Authority snap-in. Renew a CA by using the Certification Authority snap-in. Specify access permissions to a specific user by using the Certification Authority snap-in. Make a backup of a CA by using  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...00 PKI with their functions. Match the types of CAs with the situations in which they are used. Install a CA by using the Windows Components Wizard. Configure a CA by using the Certification Authority snap-in. Renew a CA by using the Certification Authority snap-in. Specify access permissions to a specific user by using the Certification Authority snap-in. Make a backup of a CA by using  more...

XML Programming--Part 2 DOM SAX XSLT Course Overview This is the second course of the XML curriculum and teaches more of the skills needed to implement XML in an enterprise situation. It will cover processing XML documents using the Document Object Model (DOM) and parsers, using the Extensible Linking Language (XLL), and using XML with databases, and developing XML-based enterprise applications. L earn To: Identify the  more...

XML Programming--Part 2 DOM SAX XSLT Course Overview This is the second course of the XML curriculum and teaches more of the skills needed to implement XML in an enterprise situation. It will cover processing XML documents using the Document Object Model (DOM) and parsers, using the Extensible Linking Language (XLL), and using XML with databases, and developing XML-based enterprise applications. L earn To: Identify the  more...

Enterprise Connectivity with J2EE V1 4 Overview This course will address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE  more...

Enterprise Connectivity with J2EE V1 4 Overview This course will address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ...). Match the types of Enterprise JavaBeans (EJBs) with the situations in which they are used. Identify features of the Model-View-Controller (MVC) architecture in Enterprise JavaBean (EJB). Match the components of a session bean with their functions. Match the SessionBean interface methods with the associated events in the life cycle of a session bean. Distinguish between  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Flash 5 Course Overview This is the first course in a three part curriculum about Macromedia products that can be used for Web design. This course teaches students how to use Flash 5. Additionally, it covers the basic and intermediate skills needed to create animated Web sites using Flash. Learn To • Create and preview movies and set attributes of text. • Create and modify shapes.  more...

Business Travel Safety Domestic Travel ...that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours) Identify ways to promote your safety during air travel. Identify ways to ensure your  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Budgeting Operating Manufacturing Budgets Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ... concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to  more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and  more...

Communicating w Difficult People Working with Difficult Employees ...o lose his temper. As John's supervisor, you must discuss the situation with him and identify the difficult behavior. In addition, you must attempt to pinpoint the reasons for his behavior and take steps to prevent the difficult behavior from continuing. Unit 2: Addressing Difficult Employees (0.5 - 1 hour) Identify the four types of difficult personalities.  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Call Center Inbound Customer Service ...omer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive  more...

Workplace Aggression Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leading the Way Learning to Lead ...sn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers. Identify useful power tactics. Select guidelines for effective  more...

Women in Leadership Becoming a Leader .... You will need to use basic leadership skills to resolve the situation. If you are successful doing this, at the end of the simulation you will need to follow the steps to manage incoming information. Unit 2: Developing Influence As a Leader (0.5 - 1 hour) Select the guidelines for establishing your credibility as a leader. Use the guidelines  more...

Business Problem Solving The Problem Solving Process ...dicated a need to identify and address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour)  more...

Employee Performance Managing Difficult People ...e organization's overall productivity. You need to assess the situation and work with the team members to find a solution. Unit 3: Communicating with Difficult People (0.5 - 1 hour) Communicate clearly with a difficult person. Identify communication barriers. Use non-verbal aspects of communication effectively.  more...

Employee Performance Resolving Conflict Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict.  more...

Essentials of Management Negotiating Skills ... toured Steve a a s department to get a better idea of the situation. Unit 4: Positional Negotiating Tactics (0.5 - 1 hour) Identify positional bargaining tactics. Recognize a bluff. Handle pressure tactics. Simulation Overview: In this simulation you will meet with executive managers from one  more...

Conducting Meetings Managing a Meeting ...niques. Select the best option for the situation. Implement the option successfully. Simulation Overview: You will be meeting with a team of managers and employees to address a shake-up in the market. One of your competitors, Westport Industries, has cut its prices for a similar product model by 15%.  more...

Change Management Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...

Facilitation The Facilitation Process In Facilitation: The Facilitation Process, participants will learn the importance of and the correct way to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team  more...

Correcting Performance Problems Identifying Performance Problems In Correcting Performance Problems: Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills.  more...

Business Ethics Ethical Decision Making In Business Ethics: Ethical Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a ? you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Organizational Crisis Mgmt Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,  more...

Advanced Project Mgmt Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude  more...

Team Management High Performance Teams In Team Management: High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...

Principles of Marketing Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Brand Management Building Brand Equity Brand Management: Building Brand Equity explains how brand management affects other functions in an organization, how marketing mix components can help build brand equity, and how to position a brand effectively in the marketplace. The program also details the stages for developing brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1 Course Overview This is the first course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify the features of the client/server architectures, Microsoft Enterprise Development Strategy, phases of the Microsoft Solutions Framework (MSF) process model and the services of the MSF Application model, and  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 Course Overview This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify features of SQL Server and select the data integrity to implement in a given situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets,  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 Course Overview This is the fourth course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify the ACID properties of an Microsoft Transaction Server (MTS) transaction. Build MTS components using various Visual Basic methods. Identify the different types of MTS errors and debug MTS components.  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 1 Course Overview This is the first course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the features, tools, Wizards and resource editors of Visual C++ 6.0. Install and configure SQL Server and Microsoft  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 This is the final course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index  more...

Oracle8 Database Administration - Manage Data ...n. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization parameters that when modified affect the table blocks. Modify the storage and block parameters of a table by using Oracle Schema Manager.  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

Lotus Domino R5 Migrating From R4 x Course Overview This is the first course in a two part series that will teach Lotus Domino 4.x system administrators about the new Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and  more...

Lotus Domino R5 Development Part 2 Application Devel Fundamentals Course Overview This is the second course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to create a database in  more...

Lotus Domino R5 Development Part 5 Adv Application Development Course Overview This is the fifth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the functions  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients Course Overview This is the sixth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the features  more...