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ICND2 1 0 Access Control Lists ICND2 1.0: Access Control Lists Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the types of ACLs and how they operate on a Cisco network, use wildcard masking for address filtering, and implement an extended ACL on a router interface  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...ss inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random chance. A variety of tests are used to  more...

Design of Experiments and Validation of Solutions in Six Sigma ...ips between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas to optimize the response, and then the ideas are tested, implemented, and validated. Later in the  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

Talent Management Developing and Engaging Talent ...ment strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee commitment with an effective onboarding process that creates a positive first impression. It also covers how to create individual  more...

Delegating Delegating As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to  more...

Confronting Difficult Employee Behavior ... as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive  more...

Foundations for Business Execution ... organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about achieving results. It's about turning  more...

Creating a Business Execution Culture ...lest potential. Once you have the right team in place and they are executing ideas and accomplishing great things, then what? You'll explore important information to help you lead your winning team.Larry Bossidy, author of "Execution: The Discipline of Getting Things Done," states that "creating an execution culture is hard, but losing it is easy." Once you've created an execution culture, how  more...

Business Execution in Action ...erational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business  more...

Managing and Rewarding Top Performers ...ld you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Affirmative Action and the EEO HRCI PHR ...y's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of  more...

Employment Management HRCI PHR ...y's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights,  more...

Offers Contracts and Exit from the Organization HRCI PHR ...rs, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resource  more...

Employment Relations HRCI PHR ...t your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you  more...

Sexual Harassment at Work HRCI PHR ...y's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal  more...

Risk Assessment and Prevention HRCI PHR ...y's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and  more...

Management of the HR Process HRCI SPHR ...wledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares  more...

Recruiting Talent ...employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will explore how to consider the needs of the organization balanced  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...ation data to be analyzed, and based on that sample data, they make hypotheses about the entire population. Because there is a lot at stake in forming the correct conclusions about the larger population, Six Sigma teams validate their inferences using hypothesis tests. This course builds on basic hypothesis testing concepts, terminologies, and some of the most commonly used hypothesis tests  more...

Statistical Process Control SPC in Six Sigma Statistical Process Control (SPC) in Six Sigma ASQ Six Sigma Black Belt (SSBB) Ensuring a process is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC)  more...

Nonstatistical Control Tools Maintaining Controls ...ntrol so that process improvement initiatives continue as they were intended. Specifically, it explores how total productive maintenance (TPM) promotes shared responsibility for maintaining process gains, and how the visual factory provides at-a-glance information about process status, targets, and performance. In addition, this course highlights the need to re-analyze the measurement system  more...

Improvement Methods and Implementation Issues in Six Sigma ...cesses. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at  more...

Nonstatistical Analysis Methods in Six Sigma ...potential problems, their root causes, and their impacts. They help prioritize these causes and generate initial ideas for resolving problems when a project enters the Improve phase. This course covers the use of various nonstatistical analysis methods including failure modes and effects analysis (FMEA), gap analysis, scenario planning, root cause analysis, the 5 Whys, fault tree analysis  more...

Process Characteristics for Six Sigma ...ces, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black  more...

Data Collection and Measurement in Six Sigma ...k Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data types, sampling strategies, and measurement methods; and an ongoing awareness of  more...

Nonparametric Tests in Six Sigma Analysis ... completely free from assumptions, however. For instance, they still require the data to be from an independent random sample. The course aims to familiarize learners with approaches for analyzing nonparametric data, particularly the use of four nonparametric tests for validating hypotheses: Mood's Median tests, Levene's tests, Kruskal-Wallis tests, and Mann-Whitney tests. This course is  more...

Processes and Customer Analysis in Six Sigma Projects ...isting business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Data Classification and Collection in Six Sigma ...the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also  more...

Summarizing and Presenting Data in Six Sigma ... key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of descriptive statistics, such as  more...

Measuring Process Capability and Performance in Six Sigma ... Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in  more...

Accessing Exchange Server 2007 Remotely ...t necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using Outlook Web Access (OWA) or Outlook Anywhere. This course discusses accessing email  more...

C 2005 Security C# 2005: Security Microsoft To recognize the different types of security supported by C# 2005 and how they work, and to use them in application development  more...

Establishing Team Goals and Responsibilities ...rengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team, including establishing the team goal and  more...

Elements of a Cohesive Team ...members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there's cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building a cohesive team and highlights how poor communication, a  more...

Effective Team Communication ... of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course,  more...

Oracle 11i Resource and Role Management Oracle 11i: Resource and Role Management Oracle To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Project Management Fundamentals ...anagement having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required to  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Electrical Safety Electrical Safety An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they  more...

Defensive Driving Truck Safety ...ruck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It's about  more...

Cryogenic Safety ...es are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Discover Word 2007 Level 4 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 4, specific topics covered are: 1. WORK WITH ILLUSTRATIONS Add ClipArt And Pictures Illustrations In Word Inserting Pictures  more...

Discover Word 2007 Level 3 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 3, specific topics covered are: 1. WORK WITH TEXT OBJECTS Insert Headers And Footers Headers & Footers Create A Header & Footer  more...

Discover Word 2007 Level 2 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 2, specific topics covered are: 1. FORMAT DOCUMENTS Format Text I Formatting In Word 2007 Formatting Text Change Font Face, Size,  more...

Discover Word 2007 Level 1 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 1, specific topics covered are: 1. WORD 2007 BASICS Introducing Word 2007 Office 2007 Overview Word 2007 Overview The Ribbon  more...

Discover Powerpoint 2007 Level 3 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 3, specific topics covered are: 1. FINAL PREPARATIONS Animations And Transitions Slide Animations & Transitions Apply An  more...

Discover Powerpoint 2007 Level 2 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 2, specific topics covered are: 1. INSERT AND MODIFY TEXT Add Text To Slides Using Text In A Presentation Add Text To Slides  more...

Discover Powerpoint 2007 Level 1 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 1, specific topics covered are: 1. POWERPOINT 2007 BASICS Introducing PowerPoint 2007 Office 2007 Overview PowerPoint 2007  more...

Discover Outlook 2007 Level 3 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 3, specific topics covered are: 1. WORK WITH CONTACTS Contacts Overview The Contacts Folder Contact Views Navigate Contacts  more...

Discover Outlook 2007 Level 2 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 2, specific topics covered are: 1. WORK WITH E-MAIL INFORMATION Organize E-mail Messages Flag A Message Print A Message Save  more...

Discover Outlook 2007 Level 1 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 1, specific topics covered are: 1. OUTLOOK 2007 BASICS Introducing Outlook 2007 Office 2007 Overview Outlook 2007 Overview  more...

Discover Access 2007 Level 3 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS Report Basics What Is A Report? Create Reports Using The Report Wizard  more...

Discover Access 2007 Level 2 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS Form Basics What Is A Form? What Is A Sub-Form? Form Views  more...

Discover Access 2007 Level 1 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007 Access 2007 Basics Office 2007 Overview Access 2007 Overview  more...

Discover Excel 2007 Level 4 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With Tables Tables In Excel 2007 Create & Modify A Table Apply Table Styles  more...

Discover Excel 2007 Level 3 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work With Charts Adding Charts Create A Chart Modify A Chart Chart Templates  more...

Discover Excel 2007 Level 2 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas What Is A Formula? Create A Formula Edit A Formula Cell References  more...

Discover Excel 2007 Level 1 ...lanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview Screen Layout The  more...

Advanced Customization with MS Project 2007 ...d, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally, if you need to modify information associated with tasks and resources, create custom tables, or create a  more...

Using Basic Control Charts in Six Sigma ...e of data, different types of control charts can be used. They are broadly organized into two categories: charts for variable data, and charts for attribute data. As the journey continues, findings from the control charts may be used as the beginning point for a new improvement initiative.This course deals primarily with basic control chart concepts and how they are created and analyzed in Six  more...

Interpersonal Communication Being Approachable ...ering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the  more...

Using Emotional Intelligence on the Job ...n this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ... don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Business Grammar Sentence Construction ... sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to  more...

Record Retention ...ersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While disposing of too many records can increase a company's legal exposure, disposing of  more...

Stakeholders and the Communications Management Plan ...ople are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in a project and how successful communications help promote  more...

Processes for Managing Project Communications ...sses ensure all project stakeholders have the information they need at the right time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and  more...

Planning Project Human Resources ...ing creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project  more...

Managing Project Human Resources .... Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working  more...

Integrated Initiation and Planning ...iew of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and  more...

Project Management Overview ...where in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle, starting with an idea, progressing through development, and culminating in the delivery of a finished product or service. A product has a life cycle of its own which is tied into yet distinct from the life cycle of the project. All projects have similar  more...

Project Management Process Groups ...and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all project stakeholders. It ensures the effective progress of the project from initiation through to close-out. In this course, learners will be  more...

Planning Project Procurement ...ents must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered,  more...

Project Quality Planning ...verview of the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the three processes in the quality management knowledge area and how they fit into the project process  more...

Quality Assurance and Quality Control ...ses within the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...rojects differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The good news is that PRINCE2 can be tailored to suit any project environment you  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Manipulative People ...ll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some effective  more...

Cisco CVOICE 8 0 VoIP Call Legs Cisco CVOICE 8.0: VoIP Call Legs Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) The inherent characteristics of a converged voice and data IP network create challenges for network engineers and administrators in delivering voice traffic. This course describes the challenges of integrating a voice and data network and offers  more...

Antitrust - Overview ...ize the basic provisions of antitrust legislation and how they are enforced. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein,  more...

Antitrust - Talking with the Competition Antitrust - Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can  more...

Visual Basic 2005 Security Visual Basic 2005: Security Microsoft To recognize the different types of security supported by Visual Basic 2005 and how they work, and to use them in application development  more...

Workplace Violence ...ng signs of impending workplace violence, and the actions they can take to prevent and reduce workplace violence. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be  more...

Getting Results without Authority Building Relationships and Credibility ...ships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You  more...

Trade Secrets ...known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most  more...

Understanding the Americans with Disabilities Act ADA ...rtunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The course outlines the manager s role in ADA compliance and explores the potential consequences of failing to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008  more...

Conflicts of Interest in the Workplace ...nflicts of interest do not have to be acted upon to exist they can be inherent in the relationships and interests an employee has. An employee may have a conflict of interest if the employee's personal interests create the appearance of an impropriety, regardless of whether the employee's judgment is actually impaired. For example, an employee with a conflict of interest may make an impartial  more...

Pursuing Successful Lifelong Learning ...e worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of  more...

Rightful Employment Termination ...laims or lawsuits, or being held liable in the event that they are defending wrongful termination lawsuits, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal  more...

Procurement Integrity ...elves, their employers, or government officials with whom they interact in problematic situations. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal  more...

Effective Intercultural Relationships ...rinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers,  more...

FMLA Leave and More ...on of approving or denying requests for employee leave as they handle the company s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting leave that are established by the Family and Medical Leave Act (FMLA) and other laws. This course describes the family- and health-related situations that trigger an employee s eligibility to take  more...

Effective Intergender Relationships ...verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Promoting a Substance-free Workplace ... less productive, and be involved in workplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as  more...

Sarbanes-Oxley What You Need to Know ...of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within their organizations, without fear of retaliation. In this course, you'll learn about the key provisions of the Sarbanes-Oxley Act and how it defines fraudulent activities. You'll also learn about the civil and  more...

Business Writing How to Write Clearly and Concisely ... People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information  more...

Interpersonal Communication Communicating with Confidence ...uctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals.  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...g the employee to produce documentation that verifies who they are, and that they are authorized to work in the US. This requirement applies to all employees US and non-US citizens alike. Therefore, it's important to understand the requirements to be able to comply with the law. This course provides an introduction to I-9 compliance, focusing on the purpose of the form, who must complete it,  more...

Business Analysis Introduction to Requirements Analysis ...is. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...recognized designation indicating a foundation from which they can competently practice business analysis. To achieve the CBAP credential, candidates must satisfy defined educational, knowledge, and experience requirements established by the IIBA. Work Experience Requirement 7,500 hours (i.e. five (5) years) business analysis work experience in the last ten (10) years  more...

Building Rapport in Customer Relationships Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Working with Difficult People How to Work with Procrastinators ...w to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having  more...

Working with Difficult People How to Work with Negative People ...eople For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you  more...

Internal Customer Service ...tomers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires  more...

Support Center Tools Technologies and Metrics ...enters expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ...) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Introduction to Request Fulfillment ... needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course provides an introduction to Request Fulfillment. Specifically,  more...

Request Fulfillment Process Interfaces and Challenges ... called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor planning. Efficient request fulfillment is critical to keeping your customers happy. And in order to perform well, you need a clear definition of the types of requests that can flow  more...

Service Design Processes Service Design Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for  more...

Service Operation Processes Service Operation Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand  more...

Continual Service Improvement Fundamentals ...ent continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their customers.  more...

Identifying Your Customers Expectations ...stomers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Using Surveys to Measure Customer Satisfaction ... If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this  more...

Bridge the Expectations Gap ...s to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a  more...

Leading a Customer-focused Team ...bility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team  more...

Introduction to Green Business Sustainability ...of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and environmental footprint left by the products they consume.  more...

DOT Security for Shipment of Hazardous Materials ...are classified by the DOT according to the type of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The  more...

Slips Trips and Falls ...ls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

Regulatory Information ...afety requirements for workplaces are established and how they are enforced. The training will also discuss important regulatory agencies and their jurisdictions. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the scope and purpose of the Occupational Safety and Health Administration, describe how  more...

Facilitating Meetings and Work Groups ...e butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups:  more...

Facilitative Leadership ...d. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the  more...

Implementing a Mentoring Program for the Organization ...ld a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

Introduction to Industrial Hygiene ...ct to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for  more...

Dealing with Resistance to Change ...ance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with change, identify the underlying causes of employee  more...

Cisco CVOICE 8 0 Call Routing Dial Plans Cisco CVOICE 8.0: Call Routing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ...) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a  more...

Making Decisions Ethically Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Social Responsibility in Corporations ...building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a framework for balancing the organization's  more...

Enhancing Your Creativity ...ving that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential. Understanding the characteristics you possess that boost your creativity and those that inhibit it can help you enhance your creative output in the workplace. This course explores the essential attributes of a creative person. It also describes barriers to  more...

Verifying and Building on Ideas ...ked. Ideas are more likely to be relevant and useful when they have been assessed in the context of organizational needs, strategies, and resources. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course  more...

Leveraging the Performance Appraisal ...nately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and refuse to see the appraisal as a career enhancement tool. This course explains the value of learning how to manage the performance appraisal process  more...

Negotiation Essentials Persuading Negotiation Essentials: Persuading Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be  more...

Taking Control of Your Stress ...ysiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiation Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement  more...

Field Sales Foundations ...tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer  more...

Monitoring and Controlling Project Scope ...s in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management knowledge area and play a key role by helping to monitor and control the boundaries of the project throughout the project life cycle. This course will cover the project inputs, tools and techniques, and outputs of the scope management  more...

Building a Winning Sales Team ...ng Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers  more...

Communicating in Sales Teams ...hange is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build  more...

Telesales Communications Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone  more...

Introduction to Problem Management ...point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the  more...

Introduction to Access Management ...use, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality, availability, and integrity of your organization's IT data and intellectual property. Proper Access Management is critical for providing access to users who require it, and keeping those who don't out.  more...

Introduction to the Service Desk ...elated issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk  more...

Planning Active Directory Services Planning Active Directory Services Microsoft To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in Active Directory infrastructure  more...

Active Directory Sites Replication and Trusts Active Directory Sites, Replication, and Trusts Microsoft To distinguish between Active Directory sites, replication, and trusts, and identify how they are implemented and administered  more...

Sustaining Organizational Change ...ur people after organizational change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after change.  more...

Supply Chain Management Supply Chain Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's  more...

Lean and Six Sigma ...ed in different places and under different circumstances, they are now largely seen as complementary methodologies rather than mutually exclusive alternatives. Companies across various industries are striving to become faster and more responsive to customers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals.  more...

Planning and Implementing a Business Strategy ... see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the  more...

Introduction to Functions ...cessful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and architecture, and management of how those assets and architecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function,  more...

Basics of Six Sigma Projects and Teams Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...are the accepted methods for project management in the UK.They include the best practices in project management and provide a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...fine the management activities of a project's life cycle. They encompass all activities related to starting up, directing, initiating, controlling, managing a stage boundary and closing a project. The seven processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed project. They may be applied to various types of projects and are completely  more...

The Acct Equation and Financial Statements The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...

Professional Networking Essentials Developing Confidence ...t making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem intimidating or awkward at first, it's becoming a 'must have' for many in the modern  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects IT Project Management Essentials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying  more...

Creating Navigation Publishing Movies in Flash CS4 ...vigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS4 movie. It outlines how to structure web content into multiple Flash SWF files, which has many benefits  more...

Financial Statements for Non-fiinancial Professionals ...owing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry  more...

Analyzing Financial Statements for Non-financial Professionals ...ial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another  more...

Principles of Acct Finance for Non-financial Professionals ...g and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation,  more...

Motivating and Optimizing Performance ...ivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Fostering Effective Communication and Collaboration ...s can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings. The course also introduces  more...

The Voice of Leadership Effective Leadership Communication Strategies ...ting, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively  more...

The Voice of Leadership Inspirational Leadership ... community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience and sound judgment to their organizations. They paint a future for others that's grounded in reality and demonstrates ethical and courageous behavior in the tasks put before them. This course examines what people  more...

Cisco IINS 1 0 Network Security Principles I ...e more of their business functions to the public network, they need to take precautions to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...ou were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding performance, as well as help your direct reports improve below average  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...ch eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic Repository can also be used, which holds diagnostic information about critical error events. Flashback technology can be used when a logical corruption occurs in the Oracle database and you need to recover data quickly and easily. With the use of a Flashback  more...

Marketing Essentials Marketing and Ethics Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...

Lean Tools Techniques for Flow Pull ...components, parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your organization. The course will present line balancing as a way of increasing throughput and ensuring that work is distributed equally among resources. It will also introduce the  more...

Workplace Inspections ...ty standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers' compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and  more...

Marketing Essentials Introduction to Marketing ...ip that companies need to build with their customers, how they do it, and the impact these activities can have on a company's bottom line. This course provides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before  more...

The Active Directory Infrastructure in Windows Server 2008 ... and described in this course, with demonstrations on how they can help improve security, generate faster logon times, and create more efficient resource access. Aligning with Microsoft exam 70-640 objectives: TS: Windows Server 2008 Active Directory, Configuring, this course will also cover many of the different types of installations, as well as new deployment features and migration options.  more...

Deploying Windows 7 Using WDS and USMT ...roughout the network, administrators need to consider how they will preserve the user files and settings on each client computer. Microsoft offers user state migration tools that enable the administrator to store the user data in a specified location until Windows 7 is deployed, when that user data can be restored. This course demonstrates how to deploy Windows 7 over the network using Windows  more...

Configuring Access to Resources in Windows 7 ...n is a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course examines authentication and authorization, User Account Control, file access and shared resource management, and HomeGroup and BranchCache configurations. This course maps to exam  more...

A Practical App 2009 Personal Computer Components A Practical App. 2009: Personal Computer Components CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such  more...

Incident Management Response Introduction Resources ...ations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This course examines what incident management is, how responses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security  more...

Information Security Program Management Introduction Framework Information Security Program Management: Introduction & Framework ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the  more...

CompTIA Security 2008 Authentication Methods ...ing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA, hashing, multi-factor authentication, Kerberos, and domain security. This course is one of a series in the  more...

CompTIA Server 2009 Network Storage Troubleshooting ...s that can arise related to networks and storage systems. They need to know how to correctly define problems as they arise and how to fix them. This course covers many networking and storage issues that can crop up and describes the process for determining causes and implementing solutions. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 6.4 Given a  more...

First Time Manager Understanding a Manager s Role ...le differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify  more...

SAP BusinessObjects Web Intelligence ...ence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the industry's most flexible, user-friendly and powerful reporting solutions. It provides ad hoc query, analysis, and reporting tools in a package that is geared toward the  more...

HIPAA Privacy Essentials ...he Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment  more...

SAP Netweaver Platform SAP Netweaver Platform SAP SAP NetWeaver is an integration and application platform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's  more...

Wireless Attacks Countermeasures ...cure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols, along with WLAN threats, wireless hacking tools, and the security countermeasures that can be used to counter these threats. This course also assists  more...

Information Security Program Development Metrics Implementation Information Security Program Development: Metrics & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® The implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery ...iding network security failures and being prepared should they actually occur. This course examines the methods used to secure a network environment through security policies, user education, and resource monitoring. The course also explores business continuity planning, backups, and disaster recovery planning. This course is one of a series in the SkillSoft learning path that covers the  more...

Client Access in Exchange Server 2010 ... necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a simplified web interface or by configuring a VPN to their corporate network. Discussed in this course are technologies such as Outlook Web Access and Outlook Anywhere that provide access to e-mail through a web browser and  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network ... cables". Although WLANS have similarities to wired LANs, they also present important differences that you need to understand in order to perform a successful integration. The integration of wireless technology into the LAN network is a lot more than just merely connecting access points (APs) to access switches. WLAN integration into the campus network is very different depending on whether an  more...

Support Center Tools Technologies Metrics ...enters expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the security policy. Even temporary changes  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures and processes that  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...t storms. Spanning-tree failures can be catastrophic when they happen, so recognizing the symptoms and having an action plan for these types of failures is a skill that is essential in reducing network downtime. The traditional distinction between routers and switches has become blurred over the past decade and multilayer switches have taken over the role of the router in the campus LAN  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...availability have become crucial to organizations because they depend on their network infrastructure for most of their business processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network  more...

Cisco Route 1 0 Implementing Path Control ...ource address, protocol type, or application type so that they can optimally shape traffic patterns. As an administrator, understanding the collection of tools, or set of commands, that are used to manipulate the routing protocol forwarding table, and bypass the default packet forwarding, come in handy. This course explains why it is necessary to manipulate routing information in order to  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...outer resources, yet routing updates are critical because they carry the information that routers need to make sound routing decisions. To ensure that a network operates efficiently, you must know how to control and tune routing updates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your chance  more...

Cisco Route 1 0 Routing Services for Converged Networks ...derstanding of the Cisco Enterprise Architectures and how they align with the traditional three-layer hierarchical network model. Understanding of the network traffic moving throughout the architecture is also important. To create an implementation plan, you must have detailed network information, tools, resources, and a work plan. By selecting the proper tools and resources, as well as  more...

Securing Storage Securing Storage EMC Recognize the importance of storage security, identify the tasks involved in ensuring storage security, identify the threats to storage security and how they are mitigated.  more...

Storage Virtualization Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...ol (ADMT). When administrators restructure an enterprise, they must also consider servers, client operating systems, non-Windows services, and applications that may no longer function properly in a Windows Server 2008 environment. The course outlines these concepts, and also delves into information about branch offices including domain controller or Read-only Domain Controller configuration,  more...

Designing Data Security High Availability in MS Win Server 2008 ...s should understand the Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to control the use of removable USB media, and the implementation of BitLocker Drive Encryption. Administrators should also consider the use of Active Directory  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...lable to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows Update and Microsoft Update, in keeping client system operating systems and software up to date. Also  more...

The Consumer Electronics Industry Overview Version 1 ... companies need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs  more...

The Chemicals Industry Overview Version 1 ...mong the challenges that companies in this industry face. They are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing industrial biotechnology. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the chemicals  more...

The Broadcasting Entertainment Industry Overview Version 1 ...latforms, content piracy, and access to emerging markets. They address these issues by utilizing digital advertising, new business models, mergers and acquisitions, lobbying, litigation, and encryption techniques. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the broadcasting and entertainment industry, and strategies  more...

The Retail Industry Overview Version 3 ...ons and delivered to individual customers no matter where they live. Industry players adopt unique strategies to overcome these global challenges in order to offer customers the right products at the right time for the right price. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies employed to  more...

The Federal Government Industry Overview Version 3 ...ernments, all adopt strategies to overcome the challenges they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are continually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented workforce. This course is designed to  more...

The Information Technology Industry Overview Version 3 ...omer needs and be driven by new business opportunities as they emerge. Although the industry is continually challenged by intense competition, cost pressures, emerging markets, and security threats, industry players provide solutions through innovation, outsourcing, and strategic mergers and acquisitions to enhance their businesses, while improving the way people access and use information  more...

Behavioral Interview Techniques ...nd performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be assessed based on actual behaviors that are related to the competencies for the job,  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Monitoring Using Reports in System Center Essentials 2010 ...s to actively monitor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials allows notifications to be setup to send alerts when an issue arises. The Authoring feature enables administrators to manage  more...

Managing Experienced Managers ...able to an organization. With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and  more...

Managing High Performers ...e who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better understand what motivates high performers so you can use effective  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Managing the Dismissal of an Employee ... managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by preparing yourself in advance and maintaining control of the  more...

Delegation Essentials The Delegation Process Delegation Essentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,  more...

Recognizing Diagnosing Problem Performance ...nce problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can remain alert to early warning signs of problems in your workplace. It enables you to  more...

MS Word for MAC 2011 Moving Around a Document ... move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document Map, thumbnails, Reviewing pane, and Search features found in earlier versions of Word for Mac into one, easy-to-use interface. The course  more...

Competitive Marketing Strategies Analyzing Competitors ...rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can increase your competitive advantage and build market share. This course describes a process for developing a competitor intelligence system that enables you to better understand  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Brand Management for Social Media Wireless Technologies ...s and how consumers interact with these technologies. And they must appreciate how they can use social media and wireless technologies to their strategic advantage. This course provides instruction on the benefits and potential risks associated with the use of social media and wireless technologies to promote a brand. It also explores how brand managers should approach branding across these  more...

Developing a Brand Internally ...a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

Customer Driven Process Improvement Basic Framework ...d organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful than those that don't. Customer feedback, whether direct or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course describes these and  more...

Field Sales Skills Simulation ...ablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. Because it's a new product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make  more...

The Income Statement ...ements show the financial performance of an organization. They are comprised of the Income Statement, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important financial statements. It shows the  more...

The Accounting Cycle and Accrual Accounting ...organizations record revenue or expense transactions when they actually take place known as accrual accounting. Others do it when money actually changes hands known as cash accounting. This course teaches the essentials of the accounting cycle, chart of accounts, and accrual accounting method. It walks you through various stages in the accounting cycle, categories of accounts, and how they are  more...

Opportunity Development Simulation ...for selling their products most effectively in the market they serve. The result is that management cannot reliably forecast future sales results, and individual sales performance tends to follow a series of unpredictable peaks and valleys. Management at Koshi has been studying the principles of Sales Manufacturing, and they believe it is the answer to their ailing performance in the  more...

A Essentials 2009 Computer Hardware Components A Essentials 2009: Computer Hardware Components CompTIA CompTIA A 2009 220-701 CompTIA A Essentials The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies,  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

Fundamentals of Organizations - Groups ...s are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to identify what makes groups effective and learn how to  more...

Customer-Focused Interaction ...nologies, such as social media and wireless Internet. And they're integrating customer relationship management (CRM) with knowledge management to further support and enhance their existing efforts. This course provides insight into the role of social media and mobile technologies in supporting customer-focused service cultures. And it looks at how these technologies can generate a direct and  more...

The Value of Peer Relationships ...g individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an organization may influence the entire group. This course examines the  more...

Creating Maintaining a Positive Work Environment ...es you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment, and create a positive one by communicating honestly, respecting and supporting others, and maintaining a good attitude themselves. This course introduces some best practices for creating a  more...

Cross-Functional Team Fundamentals ...and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a fundamental understanding of what cross-functional teams  more...

CompTIA Server 2009 Server Functions Network Essentials ...must be familiar with each of the potential roles and how they will impact each other and the users they serve. This course introduces the various server roles and discusses the possible benefits of using virtualization. The course also explains the technologies used to add servers to your network. This course maps to CompTIA's Server 2009 exam, SK0-003, and covers the following exam  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...