Online They eLearning - Training Resources

LD: Who are They? Provides information focusing on the identification, instruction, and assessment of individuals with specific learning disabilities and learning differences.  more...

LBD: Understanding and Managing Behavior Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ne can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Beginning Webmastering Techniques( with site design/management focus ) Moderately Technical--HTML, DOM, CSS, UI design/layout database issues. Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to  more...

Architecting Web Content (Master Class)-Self Directed ...ures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information  more...

Creating Popular Web Content (Master Class)-Self Directed ... personal rants; others talk like Sergeant Friday, saying they just want the facts, M?am. As you adjust your tone for different groups, and different purposes, you became a more flexible, and accomplished web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users navigate your site, news stories  more...

Business Organizations and the Law ...nizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the instructor up to three times, via  more...

Ethics and the Law ...need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s interests and to advance the  more...

Excellent English: A Writing Review - Part II: Punctuation ...is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons, colons, hyphens, dashes, and parentheses. Exercises,  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing ...ferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Exercises, tutoring and mastery quizzes help students understand the concepts and revise their own writing to be more clear, concise, and dynamic. Topics include  more...

Brilliant Business Writing and Communication ...tless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly  more...

Influence Your Customer to Take Action and Buy ... a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a customer how your product or service is the best fit for them.  more...

Java 2 -- java.lang Package ...arn about the Cloneable and Comparable interfaces and how they are implemented in programs. This unit explains the methods of the String and StringBuffer classes. It describes the immutability of string objects in a program. You will also learn about the implementation of the ?equals? method in a program. Additionally, this unit explains the difference between the implementation of the equals  more...

Architecting Web Content (Master Class) ...ures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information  more...

Essential Spanish ...tor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple  more...

Learn Grammar the Easy Way (Part 1) ... people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter  more...

Creating Popular Web Content (Master Class) ... personal rants; others talk like Sergeant Friday, saying they just want the facts, M?am. As you adjust your tone for different groups, and different purposes, you became a more flexible, and accomplished web writer. And you?ll learn to write web content that works?-persuasive marketing copy, press releases that get picked up by journalists, FAQs that help users navigate your site, news stories  more...

Dealing with Customer Complaints ...they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to  more...

Leadership and Teamwork ...sses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management  more...

Writing Great Copy for Magazines During this course, students explore various aspects of writing for magazines. Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.  more...

Writers At Work: A Review for Professionals - Part II: Punctuation ...is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons,apostrophes, colons, quotation marks and parentheses.  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ...eferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Tutoring, readings, textbook and exercises help students ensure that they understand the concepts and can revise their own writing to be more clear, concise, and  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style ...eferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic and readable style and to design visually appealing documents. Exercises, tutoring and mastery quizzes help students ensure that they understand the concepts and can revise their own writing to  more...

Windows 2000 Level 1 This course introduces students to the basic features in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on  more...

Word 2000 ...nts will see the addition of symbols, tables, and graphs. They will also apply borders and shading; use headers and footers; change tabs and styles; use, modify, and insert graphs; and create tables. By the end of the course, students will be using master documents, subdocuments, and expanded and locked documents; utilizing field references; and using macros and revision tools. Also within this  more...

Word 2000 Expert ...000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their text-based documents.  more...

Word 2000 Level 2 ... with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. Real-life  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS ...iate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based documents, and  more...

Word 2000 Proficient ...y and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their  more...

Word 2002 ...hem create, edit, and modify text-based documents easily. They will examine the working screen, get familiar with the new Task Panes, create new documents, change font attributes, and preview and print documents. As the program gets more advanced it will teach students how to format paragraphs by using indents, line spacing, and tab stops; as well as dividing the document into sections using  more...

Word 2002 MOUS ...rmediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based  more...

Working With Digital Pictures Level 2 ...d, such as in documents, e-mail, and wallpapers, and then they`ll create contact sheets and Web photo galleries. This course was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls,  more...

Winning Over Difficult Customers ...nd difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...rollment. What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course Buying a home is exciting. For many, it?s an opportunity to make their dreams come true. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

Word 2007 Level 2 ...le sets. Students will also learn about sections and how they affect layout decisions such as margins, breaks, and columns. They will also look at how to insert and modify clip art, graphics, shapes, tables, charts, and SmartArt diagrams, as well as how to save documents as Web pages. Finally, a number of revision tools will be introduced, teaching how to insert and modify comments, track  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...earn the three of levels of the CPT coding system and how they affect claims reimbursement. You will learn about the different chapters and how they pertain to various parts of the human anatomy. We will explore surgical codes and how to identify codes that are pre and post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in  more...

Understanding Child Development This course covers the stages of development from birth to twelve years. This course will cover the theories of child development with special focus on cognitive, social and emotional aspects of development. The student will be introduced to the major theorists such as Erikson, Freud, Piaget. The aim of the course is to help anyone working with or interacting with children- parents, educators,  more...

Using the Power of the iPod in Education: An Overview ...learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and are using increasingly powerful tools to improve the education that  more...

The Internet - Applying the Basics to your Business ...ained. The search engines are explained in detail and how they are used for a search. Module 3. Business Research In this module, there is a detailed explanation on how to do effective business research. Gathering data on other companies? backgrounds, competitive intelligence, market studies, sales prospecting, stocks and investment research, suppliers, and making new contacts. The participants  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...have a specific idea for a business, it is suggested that they pick a business that they are interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator  more...

The Art of Active Listening ... we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a  more...

Supervisor`s Role in Preventing Accidents ...ccidents, we ease supervisors into the critical part that they play in preventing accidents in the workplace. Is it a bird? Is it a plane? Supervisors will learn to identify and eliminate sources of hazards in the workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to consistently enforce safety rules,  more...

So You Want to be a Technical Writer! ...gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether you  more...

Six Sigma Black Belt Personal Training Library ...approaches to managing measurement systems to ensure that they can be depended upon. (2 Units; Assessments; Approximately 7 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments (DOE) for improving quality and productivity  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Revive Your Writing! Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors. Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors. Through this course, we`ll work on reviving your writing! We`ll use adjective adrenaline to pump up your text. Take a dose of verb vaccine and watch them spring to life. At the end of this course, your sentences  more...

Respiratory Protection ... workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA, and more. You can breath easy knowing your workers have successfully completed our new Respiratory Protection course. This course can be taken in a  more...

Scaffold Safety Training Program ...d then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could  more...

Sales Through Service Skills ...combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access. Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...loyers refuse to reward employees for yesterday?s skills. They demand that purchasing professionals like you use the most modern skills and achieve unprecedented results. They want you to save more money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today?s  more...

Set Performance Expectations ...ormance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90 day access. Set Performance Expectations This  more...

Ready, Set, XML for Non Programmers ...d a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short  more...

Recognizing Employee Performance ... description -- Motivated employees don t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and  more...

Professional Bar Management Mastery Level Certification ... able to purchase the proper tools. If you don?t know how they work, then you will not know which POS system is best. If a bartender doesn?t show up for work, you cannot fill in. If you don?t know how to bartend, you cannot properly interview and hire your staff of bartenders. The few hours you will spend on learning to bartend will be well worth it.Why will I receive two certificates upon  more...

Preventing Sexual Harassment for Employees ...ir own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This  more...

Preventing Sexual Harassment for Leaders ...d this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement.  more...

PowerPoint 2007 Level 2 ...udents will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn  more...

PowerPoint 2000 ...g with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In  more...

PowerPoint 2002 ...ducing students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to the basic features of  more...

PowerPoint 2007 Level 1 ...eir computers through examples and interactive exercises. They will learn about the key interface changes of Microsoft Office 2007, namely the Ribbon, Quick Access toolbar, Mini toolbar, and galleries. PowerPoint 2007 Level 1 This course introduces students to the basic features of Microsoft Office PowerPoint 2007. Students will learn how to design PowerPoint presentations on their computers  more...

Poetry For Profit and Play This course is designed to help the inexperienced poet write for profit or pleasure. This course is primarily designed to help the inexperienced poet write for profit or pleasure. Students learn basic forms of poetry such as: metrical, sonnet, rhyme, haiku and free verse. They are then given exercises designed to help them learn the various forms. Each student hands in samples of their work and  more...

Pharmacy Technician Career Training Program ...ost commonly used classes of medications, what conditions they are used to treat and how they work in the body. Anatomy and Physiology ? Learn about the basic anatomy of all the organ systems of the body, what these structures do and how they are affected by disease. Pharmacy Law and Ethics ? Study and explore legal issues surrounding confidentiality, negligence and liability for medical  more...

Personal Protective Equipment One small step for man, one giant leap for mankind. Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.?  more...

Phlebotomy Technician Career Training ...otomy technicians must like challenge and responsibility. They must be accurate, work well under pressure and communicate effectively. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties will differ by doctor office, hospital and laboratory.Certification Requirements To become certified you must have a high school diploma or G.E.D.  more...

Office 2000 Intermediate ...and attempts to broaden and develop the basic skills that they already possess. This course is designed to familiarize students with the intermediate features of Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on presentation skills. In Microsoft Word, students will enhance the look of their text-based documents with the addition of symbols, tables, and  more...

Office 2000 Introduction ...s and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on time management. In Microsoft Word, students will learn new skills that include examining the working screen,  more...

Office XP (2002) Advanced This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the  more...

Outlook 2000 Level 2 ... advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features and organizing items using categories. This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features; using advanced Calendar features such as customizing the  more...

Overcoming the Loss of a Loved One ... impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved  more...

OSHA Record Keeping and Documentation ...ty course blows others out of the water, by revealing how they can be used to help create a safer workplace. But it doesn?t stop there, reach new heights by learning how to keep monitoring records, safety training records, hazardous communication records, OSHA required written safety programs, and more. You may not be the fastest person on a motorcycle, the winner of the biggest lottery  more...

Outlook 2007 Level 1 ...nd, preview, read, reply to, and forward e-mail messages. They ll also learn about recalling messages, attaching files to messages, resending messages, marking messages as unread, deleting messages, organizing messages into folders, and previewing and printing messages. Outlook 2007 Level 1 This basic course introduces students to Microsoft Office Outlook 2007. Students will learn how to  more...

Outlook 2007 Level 2 ... as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about  more...

Microsoft Word 2002 Core ...ductory and intermediate features of Microsoft Word 2002. They will learn the basic steps to create and edit their text-based documents, and will also discover how to enhance the look and functionality of them. This comprehensive course teaches students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their  more...

Microsoft Word 2002 Expert ... Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large  more...

Microsoft Word 2002 Level 2 ...users with the intermediate features of Microsoft Word so they can enhance the look of their text-based documents. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; and dividing the document into sections using margins, page breaks, and columns. This course is designed to familiarize users with the intermediate features of Microsoft Word  more...

Microsoft Word 2002 Level 3 ... Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of the skills learned deal with  more...

Navigating And Exploring The Internet ...troductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 ...troductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

NETS`T - National Education Technology Standards for Teachers This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...

Microsoft PowerPoint 2002 Comprehensive ...te, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Office 2007 Essentials This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will  more...

Microsoft Excel 2002 Core ...ents the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Students will become familiar with Excel`s introductory-level new features, such as smart tags and speech recognition, as well as how to manage workbooks, print worksheets, create charts, and integrate workbooks with the Web. This comprehensive course teaches students the basic and  more...

Microsoft Excel 2002 Expert ...nges; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course teaches students a set of expert-level spreadsheet features through real-life scenarios and projects. Students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters;  more...

Microsoft Excel 2002 Level 3 ...t summarizing list data with outlining and subtotals, and they will learn how to create and remove custom filters; techniques for working with shared workbooks, including protecting workbooks from changes; track and review changes; and merge and consolidate data from worksheets. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. The  more...

Microsoft Access 2002 Core This course will introduce students to the new features in Microsoft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports. This course will introduce students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech  more...

Microsoft Access 2002 Level 1 ...n effective database should be designed and set up. After they learn how to create their own databases in Access, students will receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports. In addition, students will learn how to enter data in Access and how to manipulate and use that data. This course will also  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Lotus Notes 5.0 Level 1 ...ill teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists. This introductory course will teach students the basic features of Lotus Notes 5.0 so they can easily send and receive e-mail and manage databases. Specifically, students will learn the basics of sending and receiving e-mail, working with  more...

Lotus Notes 5.0 Level 2 ...roduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing e-mail messages  more...

Lockout Tagout ...startup, shows everyone the dangers posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and maintenance personnel use to keep them whole. Our complete course will alert each employee to the meanings behind each lockout tagout procedure. This course can be taken in a self-directed pace. You can achieve a  more...

Learning to Avoid Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the  more...

Legal Transcription Training ...cription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000 individuals who are employable in the U.S., working in law firms, corporations,corporate legal departments, financial institutions,  more...

Library Privacy & Confidentiality: Law and Policy Library Privacy & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as  more...

Listening Skills for the Workplace ... far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people spend about 9% of waking hours writing, 15% reading, 30% speaking, and 45% listening. For executives, studies show that time spent listening is even higher-55% or more on the average  more...

Learn How To Write Effective Persuasive Written Communication ...ne can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will  more...

Ladder Safety Training Program ...they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect ladders for damage that might cause the ladder to fail,  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...ess owners don?t realize that marketing is something that they can do themselves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...ess owners don?t realize that marketing is something that they can do themselves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown  more...

Learn How to Write Persuasive Web-Based Text ...ne can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven  more...

Introduction to XML ...ed a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short  more...

ISO 13485 Medical Devices General Employee Training ... 9001 does not imply conformance to 13485 and vice versa. They must be independently certified. ISO 13485 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements Enhance customer satisfaction Achieve continual improvement of its performance in pursuit of these objectives.  more...

Introduction to Classical Music Enhance your enjoyment of classical music through understanding the basics of music theory, history, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

How To Master Business Writing ...ll need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases. It also  more...

How To Master Sales Skills ...hese courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential  more...

How To Master Supervision ...Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

How to Locate the Very Best Funding Sources for Your Organization A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they  more...

Hazard Communication (HazCom) ...t to know the hazards and the identities of the chemicals they are exposed to when working. This course is designed to assist both employers and employees in learning about work hazards and how to protect themselves. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...erbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This  more...

Hearing Conservation/Noise Control ...hat become the objects in our daily life. In the process, they make a little noise. Over time that noise can affect the hearing of those mere mortals that work nearby. Our new safety course, Hearing Conservation / Noise Control, leads you through the causes of hearing loss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?, that even  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Windows Millennium This course introduces the basic features in Windows Millennium Edition by teaching necessary skills like using the mouse, working on the Desktop, using windows, operating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary  more...

Forklifts ...e than a car, and possessing the power to lift even more, they can bring down the house with one wrong move. Forklifts! Welcome to Forklifts Lurking in your manufacturing plants, creeping around your docks, and looming on your construction sites is an untold danger. Weighing more than a car, and possessing the power to lift even more, they can bring down the house with one wrong move.  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ome learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time  more...

Find and Purchase Income Producing Properties--Self-Directed ...ome learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time  more...

Expert Certificate Course in Medical Terminology ...ge of medicine. Each booklet is packed with terms and how they are formed, definitions and illustrations, plus some practice pages so you can test your knowledge as you go along. Plus the added bonus our new terminology videos to accelerate your learning curve. Each video includes a workbook, so you can simultaneously see, hear and write terms ? the most effective way to remember spelling and  more...

Fall Protection You know that dream where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where,  more...

Expert Certificate Course in Medical Billing ...pert course in medical billing offers students the skills they will need to enter the industry. The course is also of value of healthcare professionals who wish to expand on their skills. Medical billing professionals play a vital role in the provision of healthcare insurance to people across the country. They process bills for examinations and treatments, and prepare them for entry in  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ... Program was developed to help MT students find jobs when they finish our Expert Certificate course. An overall average of 95% qualifies grads for the WPP. When this grade has been achieved, we will put students in contact with participating MT companies, who have waived their usual two-year work experience requirement. Students then test with companies that have openings. WPP Benefits Summary  more...

Excel 2002 MOUS ...ents the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, discovering how to  more...

Excel 2007 Level 1 This course introduces students to Microsoft Office Excel 2007. It covers basic spreadsheet features and acquaints students with Excel's tools. Students will learn to manage workbooks, work with cells and cell data, format and print worksheets, create and revise formulas, work with basic functions, use fills to save data entry time, and create and modify charts from worksheet data. Excel 2007  more...

Excel 2007 Level 2 ... such as shapes and SmartArt diagrams into a spreadsheet. They will also learn how to customize workbooks by renaming worksheets; inserting, deleting, and hiding worksheets; and changing the color of worksheet tabs. In addition, the course points out how tables in Excel serve as databases and covers how to convert data ranges into tables, apply table styles, freeze and unfreeze rows and  more...

Excel 2002 This course introduces students to basic spreadsheet features and acquaints them with the tools used in Microsoft Excel 2002. As the course becomes more advanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles.  more...

Excel 2000 ...nd manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data. This course familiarizes students with the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Beginning with opening a  more...

ESL for Business - Special Documents ...dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

Effective Business Communication Series ...ll need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a  more...

E-mail Gems ...y? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. This course  more...

Dental Office Professional Certificate Program This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...

Defensive Driving ...ght hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but  more...

Conducting Effective Accident Investigations ...dents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look out for the snakes as you  more...

Confined Space Safety ...On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that  more...

Conducting Business in Latin America ... course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S. businesses looking to grow into this fertile expanse. How successful business agreements and partnerships are accomplished in Latin America is knowledge not commonly found among U.S. businesses. Conducting Business in Latin America will supply  more...

Comprehensive Medical Coding Training Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ... an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums and chat rooms, that allow students to  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...ll as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums, and chat rooms that allow students to  more...

Comprehensive Leadership Training ...se There is such a dearth of good leaders everywhere that they are the best paid people in any organization. It is a well known fact that effective leaders make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers.  more...

Certificate in Technical Writing For Current Technical Writers ...eking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives  more...

Certificate in Technical Writing ...eking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management  more...

Cafeteria Plan Training & Certification Program ...d benefits offered by employers in the United States, yet they are often among the hardest to design and administer because of the numerous design and reimbursement options and the complexity of handling reimbursement requests. Our Section 125 Cafeteria Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements that will  more...

Build Your Own BIZ(tm) - Writing a Business Plan ...play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period  more...

Build a Powerful Marketing Strategy--Instructor-Led ...at could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions  more...

Build a Powerful Marketing Strategy--Self-Directed ...at could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...stomers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources. Description of Course Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas: Moving  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Basic Internet Specialist Certificate ..., students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to use it to get the most benefit from it. There`s so much that can be said about it. So much has been said about it. But there is one thing that every student will realize in time. The Internet is a continually evolving medium. Every  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Adobe RoboHelp Workshop ...se, you study the background of online-help systems since they arose in the 1990s. You explore a range of online-help systems, surveying their varied content, organization, format, and in particular navigation systems. You study a sequence of RoboHelp tutorials to learn the basic tasks that professional help writers must know to do their work. Concurrent with the tutorials, you study  more...

Advanced Certificate in Technical Writing ...llows students to engage in a robust course of study that they create and that is specific to their individualized learning needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to  more...

Access 2007 Level 1 ... how an effective database should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an  more...

Access 2000 Level 1 ...ed to the basic elements that compose an Access database, they will learn what a database is and how an effective database should be designed and set up. The students will also learn how to create their own databases and how to enter and manipulate data. This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an  more...

Access 2000 ...es to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and how an effective database should be designed and set up. They will also receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters, sorts, queries, and reports. As students advance in the course, they will  more...

A+ 2003 Test Preparation ...ke the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is simply access to practice exams covering the CompTIA A+ 2003 PC Technician Certification. Taking and passing this test does not entail certification of any kind -  more...

911 OPERATOR TDD TRAINING ...g to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. This course can be  more...

5 Steps to Effective Persuasive Business Communication ...ne can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

Developing A Child s Critical Thinking Skills ...cal thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find  more...

Qualifying Sales Prospects ...e description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off.  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Managing Negative People ...description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and  more...

Appreciating Personality Differences ...se description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...

Office 97 Intermediate This intermediate course introduces students to the more powerful aspects of Word, Excel, Access, Powerpoint, and Outlook 97. As users get more familiar with this intermediate course, they will increase the possibilities of what they can create with these applications.  more...

Office 97 Introduction This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills.  more...

Palm OS 4 0 Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...

PowerPoint 97 This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn to use templates, create tables, and prepare a presentation for printing. The user will also be introduced to the most powerful aspects of Microsoft PowerPoint 97 as they become  more...

Word 97 Level 2 This course is designed to familiarize students with the intermediate features of Word 97 so they can increase the possibilities of what they can create with this application. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; applying borders and shading; and using AutoText.  more...

Java Programming with Java SE 6 0 Java Utilities ...er classes - recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform values back into strings or other primitive types, and test values. Managing Java wrapper types - use the new methods of the Integer and Long wrapper classes to manipulate bits for a given scenario, and  more...

Developing Servlets To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create servlets, and to explain how they fit into the web tier of the J2EE platform  more...

Developing JSPs To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create JSPs, and to explain how they fit into the web tier of the J2EE platform  more...

Planning Active Directory Services To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in Active Directory infrastructure  more...

Active Directory Sites Replication and Trusts To distinguish between Active Directory sites, replication, and trusts, and identify how they are implemented and administered  more...

Communicating in Sales Teams ...hange is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build  more...

Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our  more...

Improving Your Image ...le who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This course,  more...

Success over Stress ...ysiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference between  more...

Your Time and You ... rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to consider the activities that currently take up most of your time, and how you plan and log them. You will also be encouraged to consider the  more...

Techniques for Improved Time Management ... effect on your performance. Deadlines are important, but they have to be realistic. Making "To-do" lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize the tasks, and the Priority Matrix is a quick and effective way of sorting the urgent, from the less important. It is relatively easy to  more...

Field Sales Foundations ...tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer  more...

Building a Winning Sales Team ...they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information and tools that you can  more...

Introduction to Brand Management ...onsumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Organizational Scope of Critical Thinking ...they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this risk and to use the systems most effectively.  more...

Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Social Responsibility in Corporations ...building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a framework for balancing the organization's  more...

The Foundations of Creativity and Innovation ...s it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it?As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and innovation, how creative thought  more...

Generating Creative and Innovative Ideas ...t the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever the reason, it's important that you regain your ability to be creative and innovative. More and more organizations are turning to in-house human resources as a rich source of ideas in the knowledge economy.  more...

Evaluating Creative and Innovative Ideas ...on. Many great ideas will remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be discarded, you will need to expose them to evaluation. This can be a painful time, when you feel protective of "your baby." After all, up to this  more...

Problem Performance Identification ...rm better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems which do not come from a disinterest in performing well, and are not system based issues, but are caused by the workers own ability to perform. Once there is clarity about the nature  more...

Addressing Problem Performance ... very difficult time for both managers, and the employees they are applying this procedure to. So the onus on managers is to get it right. This means careful and conscientious planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company. The  more...

Implementing a Mentoring Program for the Organization ...ld a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

Starting the Change Process ... day. But is that really the case? Ask your employees how they feel about change, and they'll often say, "It's unnecessary--we're doing just fine as we are." For them, change is the end of an era; an abrupt cessation of a comfortable way of life. It's your job to ensure that your employees understand why change is happening, how it will affect them, and how they can benefit from it. "Beginning  more...

Managing the Change Process ...n a neutral zone where you know how things should be, but they aren't quite as you imagined. It's at this stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you an insight into the types of issues that will face you and your employees, and provides  more...

Industry Overview Information Technology ...em, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers  more...

The Pharmaceutical Industry Overview Version 2 ...y regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the  more...

The Food and Beverage Industry Overview Version 2 ...r competitors', and to expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course  more...

The Health Care Industry Overview Version 2 ... health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and  more...

The Insurance Industry Overview Version 2 ...keting efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets. This course provides insight into the insurance industry and presents a report on the state of industry affairs. It provides a broad overview of the  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Performance Reviews ...praisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always passive recipients of their manager's assessments,  more...

Business Coaching ...n their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better  more...

Emotions Mindsets and Coaching ... mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to  more...

Facilitating Meetings and Work Groups ...e butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups:  more...

Facilitative Leadership ...d. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

Understanding Technical Professionals ... that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with  more...

Attracting Motivating and Retaining Technical Professionals ...act top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and  more...

Developing Customer Satisfaction Surveys ...ost people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop  more...

Technical Support Essentials ... provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer.  more...

Management Tools and Metrics ...enters expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing  more...

The Inbound Call Center ...t-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

The Customer Service Agent in Action ...sticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the call, from introduction through problem resolution. It also covers methods of making call centers effective, by balancing customer needs  more...

Cross-selling in a Customer Service Call .... This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer service agents, who can use cross-selling  more...

ITIL Configuration and Release Management Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL V3 - Service Design Processes IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes.  more...

ITIL V3 - Service Operation Processes IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...

ITIL V3 - Continual Service Improvement Fundamentals IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will  more...

Identifying Your Customers Expectations ...stomers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Using Surveys to Measure Customer Satisfaction ...they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have  more...

Bridge the Expectations Gap ...s to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a  more...

Leading a Customer-focused Team ...bility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team  more...

Overcoming Difficult Service Situations Your customer's face is more contorted than anything you've ever seen...eyes bulging, fists clenched, and a scowl that makes Scrooge look like a nice guy. It's tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning  more...

Service Teams and Service Stars ...d the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more memorable. In this course you will also explore  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

The Art of Global Communication ...people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating  more...

How to Work with Negative People and Procrastinators ...they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who  more...

How to Work with Arrogant and Duplicitous People ...tertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in  more...

Making Telephone Calls Count ...re becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a  more...

Essentials of External Consulting ...ing role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Diagnosing and Planning ...works and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Establishing a Relationship with Internal Clients ...d time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...