Instructor Led Things Gone Wrong Training Classes

Voice of Customer training The "Voice of customer" is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best in class service/product quality. This process is all about being pro active and constantly innovative to capture the changing requirements of the customers with time. The Voice of customer is the term used to describe the stated and  more...

Failure Mode and Effects Analysis FMEA is a systemized group of activities intended to recognize and evaluate the potential failure of a product/process and its effect, identify actions, which could eliminate or reduce the chance of the potential failure occurring and document the process. It is complementary to the process of defining what a design or process must do to satisfy the customer. FMEA is also a proactive  more...