Online Thinking eLearning

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Becoming a Manager Responsibilities and Fears Becoming a Manager: Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to  more...

Six Sigma and Lean in the Organization ... helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed. Due to the complementary nature of the Lean approach, many organizations incorporate it into their overall Six Sigma strategy. This course will examine how Six Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations  more...

Problem Solving The Fundamentals ...here are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem solving involves goal-oriented thinking and action in situations for which no ready-made solutions exist.  more...

Bridge the Expectations Gap ... believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company.  more...

Negotiation Essentials Planning for Negotiation ...to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course describes key considerations when preparing for a  more...

Preparing for Inbound Sales Calls ...nside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in maintaining  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

Problem-Solving and Process Management Tools ...nt problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and  more...

Thinking Strategically ...Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Introduction to Lean for Service and Manufacturing Organizations ...However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial services and banking, call centers, government, IT, retail,  more...

Critical Thinking Essentials What is Critical Thinking ...Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...tion, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is designed to provide participants with the opportunity to practice strategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

Writing Web Content (Master Class)-Self Directed ...ill get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

Developing A Child s Critical Thinking Skills ...thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very  more...

Career Assessment Profile ... and weaknesses. It can help you identify: Your personal thinking style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key  more...

How to Critically Evaluate Your Business Plan ...Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this  more...

Leadership Assessment Profile ...d of leadership. It can help you identify: Your personal thinking style. Areas of leadership development that need the most attention. Specific opportunities for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key  more...

Writing Standards-Based Assessments ...nd local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing Standards-based Assessments is a seven day online course. This course is designed to give you an understanding of writing test items that are aligned to your standards.  more...

Bartending the Easy Way-Online ...ending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a bartending education, keep in mind  more...

Bartending to the Max-Online ...ending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a bartending education, keep in mind  more...

Find and Purchase Income Producing Properties--Instructor-Led ... combining market analysis with systematic, goal-oriented thinking to outperform the market. Many beginning property managers, owners, and investors rely on intuition and seat-of-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course  more...

Find and Purchase Income Producing Properties--Self-Directed ... combining market analysis with systematic, goal-oriented thinking to outperform the market. Many beginning property managers, owners, and investors rely on intuition and seat-of-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course  more...

Problem Solving Through Productive Thinking One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This  more...

Sales Management Strategies & Tactics ...aking your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales Management?  more...

Strategic Thinking ...thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.  more...

Writing Web Content (Master Class) ...ill get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on  more...

Working with Difficult People ...ifficult people and situations at work - by changing your thinking and trying some new approaches.As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Introduction to Online Branding ...thinking about moving a product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining older  more...

Conquering Conflict through Communication ...ng because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen actively, use feedback in your teams,  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

The Role of Critical Thinking in Organizations ...thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are  more...

Developing Fundamental Critical Thinking Skills ...on, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ... and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts and skills that can transform competent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Initiating a Succession Plan Simulation ... who appears qualified to take over her responsibilities. Thinking beyond the short-term, you realize that a succession program is necessary and go to HR for help to establish one for your department. As it turns out, URG has been struggling with high turnover company-wide and Sandra, the HR manager, is concerned. Before you know it, she has recruited you to be a corporate champion for a  more...

What Is Systems Thinking ... important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems, but you will also be able to change the thinking that leads to the problems in the first place.  more...

Building a Healthy System Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,  more...

Systems-thinking Models and Thinking Skills ...thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture thinking,  more...

System Archetypes Systems repeatedly fall into common patterns. In this course, you will learn five system archetypes, patterns that appear in every organization. By becoming aware of an archetype and learning how to identify it in your work situations, you gain a strong tool for assessing the structure and forces at work in your organization. Archetypes are used to clarify and test models as well as compile the  more...

Redesigning Your Organization Part I How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a  more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...

Taking Systems Thinking into Your Personal Life ...inst the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different  more...

The Process of Negotiation ...tiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak  more...

The Art of Global Communication ...is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure  more...

Creativity Innovation Thinking Creatively ...Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will enhance creativity.  more...

Creativity Innovation Increasing Personal Creativity ...rporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally  more...

Workflow Mgmt Part 1 Process Mapping Automation ...ness process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify characteristics of process mapping. o Identify the uses of process mapping. o Identify functions of process mapping tools. o Identify functions of a workflow application. o Match workflow application categories with their features. o Sequence the  more...

Economics The Principles of Economics ...ernational, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and Private Goods.  more...

Business Problem Solving Critical Thinking Info Analysis ...Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program, you will be able to  more...

Conducting Meetings Managing a Meeting ...n a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take  more...

Facilitation The Effective Facilitator In Facilitation: The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To  more...

Facilitation The Facilitation Process ...trategies to help teams move from divergent to convergent thinking. Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience  more...

Team Participation Decision Making in Teams ...roupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and employees who want to learn how to  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Creativity and Innovation Series The Creativity and Innovation Series includes the following courses: Creativity and Innovation: Thinking Creatively Creativity and Innovation: Increasing Personal Creativity Creativity and Innovation: Fostering a Creative Environment Creativity and Innovation: Promoting Team Creativity To review individual course descriptions, please return to the previous page and select the desired  more...

The EXCEL Acronym Instilling Service Excellence ...area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in the "C" topic, this course gives you the steps to close off problematic customer issues by anticipating them. The next letter is "E" for EMPOWER YOURSELF, one of the most crucial concepts to being a great service provider. This lesson establishes the steps to taking ownership of your own  more...

Facilitating Effective Hiring The most important part of recruiting is choosing the right candidate to help your business prosper and grow. The company's recruiter is the front line to finding quality employees. Keys to facilitating effective hiring decisions include thinking through the hiring process, having a well thought-out job description, and using sound screening practices. These activities are an intrinsic part of the  more...