From Serebra Learning Corporation
The Art of Global Communication 
...is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure
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Preparing for Inbound Sales Calls 
...nside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in maintaining
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Bridge The Expectations Gap 
... believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company.
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The Foundations of Creativity and Innovation 
... be stimulated, excited, and nurtured to produce creative thinking. In short, people need the right climate and culture for creativity and innovation to flourish. Starting with an examination of the barriers to fostering a creat This course is for anyone who wants to be more creative and innovative at work. This includes team members and team leaders, and those appointed to roles with
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The Role of Critical Thinking in Organizations 
...thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are
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Developing Fundamental Critical Thinking Skills 
...on, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information
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Strategies for Facilitating Critical Thinking 
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria
Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Organizational Scope of Critical Thinking 
In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how
Ralph S. Larsen, chairman and chief executive officer of
Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Goals and Goal Setting 
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Developing a Positive Attitude 
Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It
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Increasing Your Emotional Intelligence 
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Emotional Intelligence in the Workplace Simulation 
Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll
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Teamwork and Results Without Authority 
When it comes to being a member of a team, what role do you think you should play? Legendary
Alabama football coach
Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory."
Yet, according to general
George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking."
When it comes to getting
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A New Manager s Responsibilities and Fears 
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Managing Cross-Functions 
.... This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning and knowledge management which are key drivers in delivering success. The target for this path is senior level directors, senior managers of
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Communicating a Shared Vision 
If you can dream it, you can do it. Walt
Disney's words ring as true today as they did many years ago when they were first displayed above the
Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Advancing Your Administrative Career 
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Taking Systems Thinking into Your Personal Life 
...inst the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different
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Redesigning Your Organization Part 1 
...thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a part of it. Managers,
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Redesigning Your Organization Part II 
What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making
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Thinking Strategically 
...ve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic thinking. Those in management who are engaged
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Lean Concepts 
... meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical steps and tools for the identification,
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Probability and Statistics 
...escriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the
Central Limit Theorem and inferential statistics to interpret available data. This course serves as a summary for each of these areas, and provides a refresher on basic statistical methods and the uses of probability. Six
Sigma is a registered
Trademark more...
Elements of Marketing Strategy 
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
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Problem Solving and Process Management Tools 
...nt problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and
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Conducting Meetings: Managing a Meeting 
Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.
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From 123-CBT Computer Based Training
Creativity Innovation Thinking Creatively 

...Thinking
Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will enhance creativity.
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Creativity Innovation Increasing Personal Creativity 

...rporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally
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Workflow Mgmt Part 1 Process Mapping Automation 

...ness process. o
Identify advantages of business process thinking. o
Match parts of a business process with their features. o Identify characteristics of process mapping. o Identify the uses of process mapping. o Identify functions of process mapping tools. o Identify functions of a workflow application. o Match workflow application categories with their features. o
Sequence the
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Economics The Principles of Economics 

...ernational, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2:
Economic Markets (1 - 2 hours) Compare
Public and
Private Goods.
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Business Problem Solving Critical Thinking Info Analysis 

...Thinking and
Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program, you will be able to
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Conducting Meetings Managing a Meeting 

...n a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take
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Facilitation The Effective Facilitator 

In
Facilitation:
The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To
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Facilitation The Facilitation Process 

...trategies to help teams move from divergent to convergent thinking. Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience
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Team Participation Decision Making in Teams 

...roupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience
Managers and employees who want to learn how to
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