Online Those eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Typing Pal--The Best Online Typing Course ...tomized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is  more...

Typing Pal--The Best Online Typing Course ...tomized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is  more...

Certificate in Web Content Creation (Master Classes) ...ob hunt, or career change. These are Master Classes, like those in music. I?m an expert on web writing and editing, and I assume you are willing to put in the hard work to become a pro. So you?ll do a lot of writing in these workshops, and I will give you detailed feedback. You will stretch your writing muscles, exercise your mind with challenging ideas, and express yourself in a new way.  more...

Creating Popular Web Content (Master Class)-Self Directed ... have read the material and done the challenges, you send those to me by email. You will usually get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Required text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders,  more...

Contract Law ...titutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the  more...

A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way!  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Java 2 -- java.util Package This course teaches you about the various interfaces you will need to learn in Java programming You will also learn about additional classes in Java. In this unit, you will learn about various interfaces, such as Collections, Map, List, Set, Enumeration, Iterator, and Observer, which are available in the java.util package. You will also be shown how to override some of the methods of the  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...nagers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training  more...

Flash I: Mastering the Tools ...ch more effectively. Our Flash I course is geared towards those who have little or no background in Flash animation design. It teaches you how to use the many powerful tools that are part of the Flash production environment. You are taken from basics, such as creating and saving new documents, to more advanced features such as the use of panels, frames, strokes, layers, timeline effects,  more...

Creating Popular Web Content (Master Class) ... have read the material and done the challenges, you send those to me by email. You will usually get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Required text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders,  more...

Writing Great Copy for Magazines During this course, students explore various aspects of writing for magazines. Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.  more...

Writing Standards-Based Assessments ...tions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing Standards-based Assessments is a seven day online course. This course is designed to give you an understanding of writing test items that are  more...

Whistleblowing When How and Why ...ra law called the False Claims Act (FCA), which penalizes those responsible for submitting false claims for government funds. These amendments were designed to strengthen the incentives for individuals to sue organizations that are engaged in fraud. Reporting these abuses is commonly known as a form of "whistleblowing". Employees can be one of the best defenses against fraud through  more...

Typing Pal--The Best Online Typing Course ...tomized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is  more...

The Power of being Different ...dividual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small  more...

The Internet - Applying the Basics to your Business ...starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Technical Communication Industry Certificate - Mastery Level ...mentation projects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry Certificate -  more...

The Art of Active Listening ...more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to  more...

Supply Management Contract Writing ...in purchasing in the 21st century. Now is the time to get those skills. The highly personal and interactive online class "Supply Management Contract Writing" will give you the skills necessary to minimize your procurement risks. This class goes way beyond the typical, dry explanations of contract law. Through plain English examples and interactive exercises, you will learn how to negotiate and  more...

Six Sigma Green Belt Personal Training Library Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus  more...

Stack Sampling Methods 1-5 US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures  more...

Safety Director Program (OSHA Emphasis) ...xperienced company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an  more...

Setting Performance Goals and Expectations ...rse description -- Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Sales Management Strategies & Tactics ...e to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course intends to add to your managerial knowledge and skills in the context of the personal selling function, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis  more...

RCRA and DOT Refresher ...g requirements for generators of hazardous waste, such as those requirements presented in 40 CFR 265.16, 40 CFR 264.16 and 40 CFR 262.34. It is also designed to assist with the recurring training requirements specified in 49 CFR 172 Subpart H, including testing of participants.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is  more...

RCRA Hazardous Waste Management for Generators ...g requirements for generators of hazardous waste, such as those requirements presented in 40 CFR 265.16, 40 CFR 264.16 and 40 CFR 262.34. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The  more...

Professional Bar Management Mastery Level Certification ...selves overwhelmed on the job. This course is a must for those who own a bar, those who want to enter the field of management or for bartenders who want to become an expert on the business. If you are serious about the bar business, this online course will expand your knowledge into areas of management that include inventory, profits, sales promotions, hiring and training employees, customer  more...

Poetry Writing For Dreamers and Non-Dreamers ... form are taught along with the encouragement to use only those formats supporting the poet`s vision and intent. Students will work on a one-to-one mentoring basis with the instructor, Carol Givner. Each student will write three poems each week in various rhyme patterns and rhythms, including free verse. At the end of the course, the Ms. Givner will select the finest work of each poet and  more...

Phlebotomy Technician Career Training ...y. Labs and externships are not part of the online course.Those who wish to sit for certification will need to complete an externship at a laboratory or other suitable setting. If you are a working phlebotomist with 1 year experience who has not yet been certified, this course will provide the necessary knowledge needed for certification. There are no clinical or externship requirements for the  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

Medical Terminology Training ...Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our Coding Course, and a useful adjunct to the Health Insurance Specialist Program. The program is a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in  more...

Managing Difficult Patrons With Confidence! This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. Managing Difficult Patrons With Confidence! Dealing with difficult patrons is a never-ending topic among library staff, especially those working in public libraries. This course is intended to provide each participant with a basic tool-kit that can be  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...s or on Tuesdays and Thursdays.Bulletin board classes For those of you not interested in attending a scheduled class you will be given a link to a bulletin board where you can check on a weekly basis when a class is being offered. You sign up for the class you want and when there is a minimum number of students, the class will take place. The material taught will vary from class to class to  more...

Learning to Avoid Questionable Interview Questions ...tain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact  more...

Legal Transcription Training ...ained legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Learn HTML All By Yourself- Introductory Learn HTML all by yourself! A 5 week introductory "Lite" course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your  more...

Learn How To Write Effective Persuasive Written Communication ...those seeking to persuasively communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or  more...

Lean Manufacturing Personal Training Library The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction  more...

Introduction to the Administration of a Medical Office ...se is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The information and resources utilized in this course are used for evaluation and basic training purposes. Designed with the ?busy? professional in mind, the  more...

Introduction to Customer Relationship Management-Part 1 In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In  more...

Intermediate Technical Writing ...ite for this course. These are much the same standards as those used in the technical-publishing industry today. After you study the page-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by  more...

Instructor Led-Search Engine Training Workshop ...r rankings in the search engines and will inform you when those rankings change. For the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. By completing each lesson, students will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding,  more...

Intermediate XML: Creating a DTD ...walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents. You are creating a vocabulary of tags to be used by the writers of those documents, an explicit structure that will be relied on  more...

Introduction to Classical Music Enhance your enjoyment of classical music through understanding the basics of music theory, history, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the  more...

How To Master Performance Management ...recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to  more...

Hazard Communication (HazCom) ...those workers exposed to hazardous chemicals in all industrial sectors, the Federal Government established the OSHA Hazard Communication Standard (HCS), also known as the right to know law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is designed  more...

Hearing Conservation/Noise Control ...tle noise. Over time that noise can affect the hearing of those mere mortals that work nearby. Our new safety course, Hearing Conservation / Noise Control, leads you through the causes of hearing loss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?, that even without super powers, the workers in your organization can use personal  more...

How to Control Your Worker s Compensation Cost ... s Compensation Costs , you will begin to leave many of those workers compensation bills on the cutting room floor. How to Control Your Worker`s Compensation Costs Cut! That?s a wrap! With our safety-training course ?How to Control Worker?s Compensation Costs?, you will begin to leave many of those workers? compensation bills on the cutting room floor. Perfectly execute a script that will  more...

From Beans to Brew: Creating Characters This course explores how to create believable and lifelike characters. Explore character development from birth to death. This course explores how to create believable and lifelike characters. Students will utilize hands-on techniques to explore their own lives and the lives of those around them for inspiration and details. Armed with these ideas, students will then create new characters or add  more...

Forklifts ...; poorly trained forklift operators and poor training for those who must work around them cause significant property damage, injuries, and the deaths every year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions,  more...

Find and Purchase Income Producing Properties--Instructor-Led ...earn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Find and Purchase Income Producing Properties--Self-Directed ...earn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Faculty Introduction to Online Teaching ...y the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for K-12 course, which has already been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. ? This course will: Provide background and path for learning to teach online. Give you the  more...

Expert Certificate Course in Medical Coding ...those looking to work as medical coders from their homes or in a healthcare facility. Welcome to our Expert Certificate Medical Coding course Medical coding was developed as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and  more...

ESL for Business - Letters and Memos ...ons that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your  more...

ESL for Business - Special Documents ...ons that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

ESL for Business - E-mail Communication ...ons that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your  more...

Crystal Reports XI ...been in the IT business for the past eight years, five of those as a trainer/consultant. He has conducted numerous classes in Crystal Reports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...and state of the art training methods available today for those students who want to fast track their Medical Transcription career. Course work is presented in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as well as development of personal qualities  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...ction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal tutor!Homework  more...

Comprehensive Leadership Training ... meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid people in any organization. It is a well known fact that effective leaders make effective teams and organizations. Such  more...

Certificate in Technical Writing For Current Technical Writers ...al Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The  more...

Certificate in Technical Writing ...sic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Better Public Speaking- A Low Stress Approach ...sire. Coursework focuses on reading the text and applying those ideas in an immediate and direct way. You?ll create sound files on a weekly basis to send to your instructor and will receive back, practical critiques and useful comments for each file you send. The sound files can be created on any computer and from a program every computer has in the Accessories section of the program list.  more...

Basic Internet Specialist Certificate ...be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm.  more...

Bartending the Easy Way-Online ...ice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are covered and students will be well-prepared to work as a bartender, in addition to being a valued employee. Bartending the Easy Way is an in-depth study of professional bartending. This exceptional  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company. Additionally, this course is also  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Advanced Customer Relationship Management -Part 2 ...relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a Completion Certificate in Customer Relationship Management and allow you to sit for any exams in  more...

Advanced Certificate in Technical Writing ...e program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months. Advanced Certificate in Technical Writing The Advanced Certificate in Technical Writing is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to  more...

Accounting In An Hour ...t and a Balance Sheet? If you?re unsure about even one of those questions, that confirms you?re not able to contribute as well as others at meetings where finance is discussed. You?ll never be counted on to give a meaningful financial opinion?and that relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a  more...

Accelerate your Business Growth--Instructor-Led A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of  more...

Accelerate your Business Growth--Self-Directed A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Wordtracker Tutorial - Sneak past your competition with the right keywords! This tutorial will show you how to efficiently and effectively use the Wordtracker keyword search service to identify those keywords and keyword phrases that few websites are indexed for in the search engines. Optimizing your site for these keywords or phrases greatly increases your chance for ranking high in search engine results!  more...

Basics of Organizational Communication ...success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS,  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

Sales Manufacturing TM Identifying Sales Opportunities ...hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model  more...

Professional Selling in the Knowledge Economy ...lth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of power in the Knowledge Economy. "Professional Sales in the Knowledge  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

Finding Your Life Balance ...activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is to assess your life as it  more...

Success over Stress ...en the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference between pressure, which spurs you into action and helps you to perform at your peak, and stress, which  more...

Initiating Outbound Sales Calls ...consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer.  more...

Promoting Your Brand to Consumers ...those days when you hear a brand name and then start noticing that brand name at every turn? You hear a contest promotion on the radio, get a coupon in a magazine, see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing  more...

Critical Thinking Skills for Managing ...when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts  more...

Get Your Career on the Fast Track ...those TV shows from the '50s. The fathers went to work, worked hard, and got ahead. These people were your role models, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business environment. You will  more...

Problem Performance Prevention ...is is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to  more...

Achieving Success the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

The Automotive Industry Overview Version 2 ...ing the industry environment and dynamics is vital to all those who have an interest in the automotive industry. This course provides a high-level view of the automotive industry environment, including its key players, business model, and structure, and navigates learners through relevant business and regulatory issues. A report on the state of affairs and insights on the automotive industry  more...

Business Coaching Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and  more...

The Basics of Delegation ...your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those delegated  more...

Managing Delegation ... delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

ITIL V3 - Service Design Fundamentals IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.  more...

Leading a Customer-focused Team ...r service, after being shown how to differentiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an  more...

The Customer s Voice ...rself and your company necessary to a lot of "somebodys". Those somebodys are your customers. This course provides the tools to learn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any number of ways to hear "The Customer's Voice", but you have to know how to listen. Learn about the dynamics of client expectations,  more...

How to Work with Aggressive People ...those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden  more...

Crafting Deals ... most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome  more...

Understanding Writing Mechanics One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...

Punctuating with Skill Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? What's the difference between the parentheses and brackets, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Communicating for Results ...on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests. Thirdly, you will learn how best to present information to your managers. Whether your intention  more...

Leadership Communication Skills ...our suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their  more...

Resolving Conflict with Communication Skills ...re is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or  more...

Communicating for Contacts ... creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness  more...

Writing to Reach the Audience ...ntended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Working for Your Inner Boss Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Goals and Setting Goals ...odies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Decision Making Implementation and Evaluation ...ll better ensure the success of your present decision and those decisions yet to come. After all, no decision is an island: You need to build on past achievements as well as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan is underway, you'll also know how to manage that  more...

Communications Planning and Information Distribution ...e processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for distributing information to all stakeholders--internal and external--concerning all  more...

Oracle Database 11g Performance Enhancements identify the scope and capabilities of Oracle Database 11g's performance-enhancing tools, such as those for memory management, performance analysis, and statistics gathering.  more...

Inside C To compare and contrast the features of the C# programming language with those of C  more...

Stakeholder Interests and Cultural Diversity ...storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an understanding of  more...

Core Concepts in Business Analysis ...y, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the core concepts of business analysis, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed as a business analyst. This course  more...

Design for Six Sigma in the Organization ...duct design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a  more...

Six Sigma Reducing Variation to Improve Quality ...our grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of  more...

Common Tests ...Common hypothesis tests fall into three basic categories--those that compare two or more groups based on averages, on variability, and on proportion. Hypothesis testing using means is explored, including tests of single means, two independent means, and multiple means. Analysis of variance and tests of proportions--including binomial proportions--are also discussed. Paired-comparison tests,  more...

Define the Six Sigma Opportunity ...Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn  more...

Collecting and Summarizing Data ...vement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit.In this course, you will learn about collecting and summarizing data. You will learn how to plan for data collection and design a useful and professional-looking data collection vehicle, how to choose an appropriate  more...

Processes and Customer Analysis in Six Sigma Projects ... their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and  more...

Recruiting for the 21st Century Strategies "We'll just stick an ad in the paper, and we'll fill the slot. Right?" You don't sound so sure--and with good reason. The old ways of recruiting no longer make the grade. With unemployment hovering below 5 percent, innovative companies and human resources professionals are turning to online recruiting and other creative techniques to locate quality talent. This course investigates those  more...

Affirmative Action and the EEO HRCI PHR ...ge of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides  more...

Employment Relations HRCI PHR ...ge of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge.As a human resources  more...

Non-Unionized Workplaces HRCI PHR ...ge of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of  more...

Unionized Workplaces HRCI PHR ...ge of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources  more...

Health and Safety in the Workplace HRCI PHR ...ards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose, coverage, standards, and inspection authority, as well as the  more...

Strategic Approaches to Labor Relations HRCI SPHR ...s that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the  more...

The Reasons Why Diversity Matters ...ifferences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and for the good of the worker. This course will take a closer look at diversity initiatives in the workplace and what makes them matter. One lesson will look at the history of diversity programs and how they've evolved over time. It will  more...

Creating and Analyzing an Operating Budget ...have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts. In this course, you will learn the key components of an operating budget and be able to create a budget that you can manage and  more...

The Ins and Outs of Capital Budgeting ...s examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

A New Manager and the Company s Future ...a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in  more...

Developing a New-product Strategy ...oduct goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or product line for which you're responsible. First, you will learn about two strategic ingredients that are essential in new-product strategies. Then you will investigate the four steps of a new-product  more...

Recognizing a Leader ...ce between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your  more...

The Art of Knowledge Management Knowledge management has become a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.  more...

Supply Chain Management Using Models ...cs of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Sourcing and Logistics Benefits Identify factors that help in  more...

CIW Perl Fundamentals Part 2 Manipulating Scripts Course Overview This is the second course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions.  more...

CIW Perl Fundamentals Part 1 Basic Syntax Course Overview This is the first course in a three part series that presents students with both theoretical and practical instruction on the foundations of the Perl language. Students will also become familiar with an Introduction to Perl, Flow Control, Arrays, and Associative Arrays. Learn To Identify characteristics of the Perl programming language. Identify characteristics of the  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings for Windows 2000 Server with the situations in which they should be used. Identify the action to be taken to optimize disk performance on Windows 2000 Server in a specific situation. Match the action to be taken to optimize network performance on Windows 2000 Server with a specific  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings for Windows 2000 Server with the situations in which they should be used. Identify the action to be taken to optimize disk performance on Windows 2000 Server in a specific situation. Match the action to be taken to optimize network performance on Windows 2000 Server with a specific  more...

Designing Cisco Internetwork Solutions Part 3 ...Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total  more...

Designing Cisco Internetwork Solutions Part 2 ...Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total  more...

Designing for Cisco Internetwork Solutions Part 1 ...Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total  more...

C Programming - Part 4 ...w need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first three parts of this series (courses 13201-03) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Advanced Data Handling Duration: 1 - 2 Hour(s) Identify  more...

C Programming - Part 3 ...w need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first two parts of this series (courses 13201 and 13202) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Pointer Management Duration: 1 - 2 Hour(s) Identify  more...

C Programming - Part 2 ...w need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first part of this series (course 13201) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Arrays Duration: 1 - 2 Hour(s) Identify the features of an array.  more...

C Programming - Part 1 ...w need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Basics of C Duration: 2 - 3 Hour(s) Sequence the stages in the evolution of C starting from its inception to its standardized form of ANSI version. Sequence the building block  more...

SAP R 3 v4 x FI Payments ... C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ... C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ... C ontent Emphasis Skills-Based A udience All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have  more...

Managing Business Risk Developing a Risk Management Plan ...nt that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional and contemporary risk management. Identify the reasons why risk management is becoming more important. Identify methods that can be used to assess potential risks.  more...

NetWare 5 Advanced Administration - Part 4 ...atch the trustee default rights with the tasks allowed by those rights. Identify the guidelines for assigning additional NDS rights. Identify the guidelines for protecting the Admin users' access to objects in the NDS tree. Distinguish the tasks which should be centrally administered from the tasks which can be distributed. Demonstrate the steps to create container administrators.  more...

SAP R 3 and the Euro ...ourse Overview The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures, and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3  more...

SAP R 3 FI AR AP Organization Master Records and Posting ... C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of  more...

C Foundation for Non-C Programmers - Part 2 ...eate, use, and extend classes, as well as how to populate those classes with members and functions. They will also learn how to instantiate objects, incorporate error handling, and perform simple I/O. L earn To: Identify the features of object-oriented programming. Declare a class. Create an object to a class. Invoke and access member functions. Identify the function of a  more...

Office 2000 - Web Integration ... Skills-Based A udience This course is targeted at those individuals needing to create, manage, and use Office documents within a web-intensive corporate environment. In this course, learners will acquire the skills and knowledge needed to be able to create, publish, edit, share and collaborate on web documents using the core Microsoft Office applications of Word, Excel, PowerPoint, and  more...

NetWare 5 Advanced Administration - Part 4 Course Overview This is the fourth course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover installing and maintaining a Web server, installing and configuring a Novell File Transfer Protocol (FTP) server, and securing the Novell  more...

Designing for Cisco Internetwork Solutions Part 4 ...Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total  more...

CIW Perl Fundamentals Part 3 Best Practices Course Overview This is the final course of a three part series that presents students with an overview of best practices for Perl. Students will learn about packages and modules, object orientation, database connectivity, and debugging Perl scripts. Learn To Identify characteristics of a package. Identify characteristics of package symbol tables. Identify characteristics of BEGIN and  more...

Strategic Sales Building the Executive Relationship ...ou will discover how to create a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons for building your credibility, diagnosing the need, and creating custom solution. Identify reasons for keeping the  more...

Strategic Sales Developing Executive Proposals ...ou will identify ways to differentiate your proposal from those of the competition and understand the keys to successfully presenting a proposal. Learn To: Identify ways to differentiate your proposal from those of the competition. Identify ways to prepare an effective written proposal. Identify keys to present a winning proposal. Audience: This course is for senior sales  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...g the Month-End Closing. o Evaluations. Audience All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

SAP R 3 v4 6 Purchaser ...s. Audience The audience for this course would include those who need to learn how to use the R/3 System, Procurement employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO  more...

SAP R 3 v4 6 AP Accountant ...t. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

SAP R 3 v4 6 Financial Accountant ...s. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

SAP R 3 v4 6 SD Custromer Service Representative ...mation. Audience The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...

SAP R 3 Business Info Warehouse BW - Config Advanced ...m. Audience The intended audience for this course are those who need to learn how to use SAP Business Information Warehouse, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total  more...

SAP Advanced Planner Optimizer APO Overview ... Audience The intended audience for this course include those who need to learn how to use SAP APO, and members of project teams (organizational and conceptual phases). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.50 CEUs Language Options American English, German Total Learning Time 4 to 6 hours  more...

Defining Microsoft NET Solution Architectures Part 1 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of designing, developing, and implementing software solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes.  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Defining Microsoft NET Solution Architectures Part 2 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains.  more...

CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients ...t certification is necessary or equivalent experience for those students not seeking Master CIW Enterprise Developer Certification. This course is mapped to the Master CIW Enterprise Developer Program, and covers exam 1D0-442. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans ...overed, as well as the syntactical requirements for using those references in your EJB code. The course covers writing EJB clients, showing how JNDI is used to locate the home object, and how the container creates the enterprise bean. Invocation of business methods on the bean, passing values into the bean, and receiving return values are covered. Instruction is delivered on removing the bean,  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying ...es. o Invoices. Audience The course is intended for those who need to acquire knowledge about Supplier Relationship Management, and mySAP EBP 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). . Deployment Options Internet / Intranet, Download, LAN,  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

Stress Management Fundamentals for Managers ...place and balancing your own stress management needs with those of your employees. Understand the causes and symptoms of employee stress and learn strategies for managing stress within the organization. Learn how your behaviors as a manager can cause stress for employees and how time management and communication can reduce employee stress. Audience: The target audience for this course  more...

SAP R 3 4 6 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

Defining Microsoft NET Solution Architectures Part 2 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience in analyzing customer needs and specifying requirements for software solutions in multiple business domains.  more...

Defining Microsoft NET Solution Architectures Part 3 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data,  more...

Defining Microsoft NET Solution Architectures Part 4 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data,  more...

Defining Microsoft NET Solution Architectures Part 3 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data,  more...

Security Certification Curriculum This curriculum introduces the learner to general security concepts, communication security, infrastructure security considerations and covers cryptography and operational security. This curriculum consists of four Skill Builder courses: CompTia Security+ Part 1: Security Concepts CompTia Security+ Part 2: Communication Security CompTia Security+ Part 3: Infrastructure Security CompTia  more...

Security Part 1 Security Concepts ...est candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses 13838-13844 and Network+ courses 14181-14183. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options  more...

Security Part 2 Communication Security ...est candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses 13838-13844 and Network+ courses 14181-14183. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options  more...

Security Part 3 Infrastructure Security ...est candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses 13838-13844 and Network+ courses 14181-14183. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options  more...

Business Finance Valuation of Stocks Bonds ...erent types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate among the types of stocks. • Calculate the new value of a stock after it has been split. • Identify types of stock markets. • Simulation  more...

Business Accounting Accounting for Assets ...s an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting relates to the overall business. •  more...

Business Accounting Accounting for Liabilities ...accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To  more...

Defining Microsoft NET Solution Architectures parat 4 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Experience of designing, developing, and implementing software solutions. Familiarity with .NET Framework. At least two years experience: Analyzing customer needs and specifying requirements for software solutions in multiple business domains; Modeling processes and data,  more...

Communicating w Difficult People Handling Difficult Co-Workers ...ems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to diffuse a difficult situation. Utilize proper methods to avoid advanced conflict.  more...

Customer Relationship Mgt Implementing CRM ... Match departments affected by CRM to the changes those departments will experience. Sequence the steps for implementing CRM. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options  more...

Interviewing Skills Laws Governing the Interview Process ... regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms associated with each law and learn how to function within the parameters of the law. Learn To: Understand guidelines associated with Equal Employment  more...

Human Resource Law Americans With Disabilities Act ...mmodation can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take to avoid ADA violations. Select the financial factors to consider when determining undue hardship. Sequence the steps of the EEOC claims procedure. Audience The target  more...

Human Resource Law Understanding Privacy Rights ...y to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws  more...

Women in Leadership Developing a Leadership Path ...nes she can follow for balancing her goals and needs with those of her co-workers. Unit 2: Crusading vs. Conforming (0.5 - 1 hour) Identify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Select the guidelines for relating to male co-workers. Identify the guidelines for  more...

Six Sigma Managing Six Sigma Projects ...ts as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management support strategies. Identify roles required for successful organizational change.  more...

Negotiating Preparing for a Negotiation ...our objectives, determine your variables while protecting those objectives, and follow the correct process for establishing your requirements. Unit 2: Researching the Other Party (0.5 - 1 hour) Identify ways to research the other party before a negotiation. Gather information about the other party before a negotiation.  more...

Managing Change Implementing the Change Process ...bout how to develop change visions and how to communicate those visions to employees. Unit 3: The Change Process (1 - 1.5 hours) Identify aspects of a change that should be considered when analyzing a situation. Analyze a change situation. Prepare a plan for change. Identify two ways to motivate  more...

HIPAA Privacy Health Care Employees ... how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient information. Identify appropriate and inappropriate times to use and disclose patient information. Identify guidelines for sharing Personal Health Information (PHI) with  more...

HIPPA Security Awareness Part 1 Intro for End Users ...essors, customer services representatives, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ... but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas addressed by administrative safeguards. To identify the policies of the security management process required to prevent and correct security violations.  more...

Project Teams Participating on a Project Team Project Team Management: Participating on a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Principles of Marketing Writing a Marketing Plan ...o test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour) Identify the four types of analyses that should be conducted before creating a marketing plan.  more...

Organizational Learning Transferring Knowledge within an Org ...using knowledge management tools and the ways to overcome those challenges. Unit 2: Encouraging Knowledge Transfer (0.5 - 1 hour) Select the key actions for encouraging knowledge transfer. Select guidelines for fostering employee involvement. Follow guidelines for fostering employee involvement.  more...

Lotus Domino R5 Migrating From R4 x ...w Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5; identify the activities involved in upgrading to Lotus Domino R5 and perform the upgrade  more...

Lotus Domino R5 Configuring Optimizing the Environment ...w Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to set up the administration process and configure LDAP and SMTP; configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using Domino  more...

Designing for Cisco Internetwork Solutions Part 5 ...Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...fewer, larger domains. Restructuring is accomplished when those responsible for the domain structure dissatisfied with it or who feel that they cannot manage an upgrade without serious impact to their production environment. Learn To: o Identify and develop a restructure strategy. o Identify and perform migration and Recovery tasks. Audience In addition to the principal audience of  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...fewer, larger domains. Restructuring is accomplished when those responsible for the domain structure dissatisfied with it or who feel that they cannot manage an upgrade without serious impact to their production environment. Learn To: o Identify and develop a restructure strategy. o Identify and perform migration and Recovery tasks. Audience In addition to the principal audience of  more...

CIW Application Developer CGI Using Perl Fundamentals Curriculum ...435 and Perl 1D0-437 exams), or equivalent experience for those learners not seeking Master CIW Enterprise Developer certification. This course covers exam 1D0-430. This curriculum can also be taken by individuals who want to improve their job skills. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

CIW Fundamentals of CGI Using Perl Part 1 CGI Perl Basics ...435 and Perl 1D0-437 exams), or equivalent experience for those students not seeking Master CIW Enterprise Developer certification. This course covers exam 1D0-430. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 8 hours  more...

CIW Fundamentals of CGI Using Perl Part 2 Advanced Features ...435 and Perl 1D0-437 exams), or equivalent experience for those students not seeking Master CIW Enterprise Developer certification. This course covers exam 1D0-430. In addition, students should have taken the first course of this series (87051). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Self Development Balancing Your Personal Professional Life ...to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs, and wants. Take actions to make your daily life reflect  more...

SAP R 3 FI General Ledger Organization G L Account ...ts. Audience The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN,  more...

Defining Microsoft NET Solution Architectures Part 1 ...rchitects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions. Course Prerequisites: Experience of designing, developing, and implementing software solutions. At least two years experience: Analyzing customer needs and creating documents specifying requirements for software solutions in multiple business domains; Modeling processes.  more...

CCNT Voice Over IP Essentials v6 0 ...onals with general interest in Internet technology and/or those with a particular interest in VoIP technology. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: VoIP Technical Overview (3 - 4 hours) Identify features of packetized voice. Distinguish between packet and circuit switching. Identify types  more...

E-Business Part 1 Facing the E-Business Challenge The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. Learn To: a Identify types of e-Business. a Identify e-Business technologies. a Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the  more...

Security Part 4 Cryptography Operational Security ...est candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following Thomson NETg courses provide the required prerequisite knowledge: A+ courses 13838-13844 and Network+ courses 14181-14183. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options  more...

E-Business Part 2 Building the Infrastructure The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. Learn To: a Identify the stages in the  more...

e-Business Part 3 Choosing Tools Technologies The third course in the e-Business curriculum focuses on the tools, languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool, language and technology. It also covers higher-level software and hardware choices such as web browsers, web servers, web application servers and web enabled databases. Learn To: a Identify  more...

E-Business Part 4 Securing Your Infrastructure ...encryption techniques. Audience The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, etc.). Course Prerequisites: Understanding of business principles and knowledge of how to use a browser. Deployment Options e-Learning  more...

Managerial Leadership Motivating Employees ...s guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor leadership and common sources of employee apathy. Learn To Identify roles leaders fulfill in organizations. Identify ways to help  more...

Motivation Empowering to Increase Motivation ... in organizations that value empowerment and the benefits those organizations and their employees' experience because of empowerment. Unit 2: Success Strategies for Empowerment (0.5 - 1 hour) Identify organizational barriers to empowerment. Determine how to overcome organizational barriers to empowerment. Identify  more...

Supply Chain Management Principles and Concepts ...cs of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding the Fundamentals Supporting SCM Define concepts  more...

Supply Chain Management Building a Sustained Competitive Advantage ...cs of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Level 3: Entering the Realm of ASCM Identify the features of  more...