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From Serebra Learning Corporation
Call Center Components
This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.
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This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Virtual Team Management Developing Virtual Teams
In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to
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In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to
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Selecting the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Operations Management Operations Management Tools
Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management.
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Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management.
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OS 390 MVS ESA Fundamentals of VSAM Part II
This course explains how VSAM adds and deletes records to and from a KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing ESDS or KSDS. It describes the role that
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This course explains how VSAM adds and deletes records to and from a KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing ESDS or KSDS. It describes the role that
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Virtual Local Area Networks
This WestNet e-Learning module covers an introduction to virtual local area networks, VLAN Membership, VLAN Implementation Issues, and VLAN and ATM.
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This WestNet e-Learning module covers an introduction to virtual local area networks, VLAN Membership, VLAN Implementation Issues, and VLAN and ATM.
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From 123-CBT Computer Based Training
Red Hat Linux Part 1 User Fundamentals
...the features of Linux users' home directories. Identify three ways to display disk space. Identify the features of certain Linux-compatible applications. Identify the features of the main Linux text editors. C ontent Emphasis Skills-Based A udience The audience for this curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new
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...the features of Linux users' home directories. Identify three ways to display disk space. Identify the features of certain Linux-compatible applications. Identify the features of the main Linux text editors. C ontent Emphasis Skills-Based A udience The audience for this curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new
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Excellence in Service Building a Customer Service Team
...ns you should take when opening an interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service Training (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that
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...ns you should take when opening an interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service Training (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that
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Workplace Aggression Taking a Proactive Approach
...n Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss
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...n Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss
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Human Resource Law Family Medical Leave Act
...ns prohibited by FMLA. Select three ways to use paid leave in conjunction with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify the job restoration rules established by FMLA. Identify how an employer can manage FMLA leave to minimize
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...ns prohibited by FMLA. Select three ways to use paid leave in conjunction with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify the job restoration rules established by FMLA. Identify how an employer can manage FMLA leave to minimize
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Essentials of Management Maintaining a Productive Workplace
... to improve productivity. List the three ways that a job process can be improved. Follow the five guidelines that will help you conduct effective brainstorming sessions. Take the appropriate steps after identifying a strategy for improving productivity. Simulation Overview: In this
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... to improve productivity. List the three ways that a job process can be improved. Follow the five guidelines that will help you conduct effective brainstorming sessions. Take the appropriate steps after identifying a strategy for improving productivity. Simulation Overview: In this
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Virtual Team Mgmt Developing Virtual Teams
... virtual team member. Identify three ways to develop a cohesive virtual team. Identify ways to determine if a virtual team member needs training. Select members for a virtual team. Sequence the steps for developing a framework for virtual team operations.
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... virtual team member. Identify three ways to develop a cohesive virtual team. Identify ways to determine if a virtual team member needs training. Select members for a virtual team. Sequence the steps for developing a framework for virtual team operations.
more...
Virtual Team Mgmt Coaching Virtual Team Members
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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Operations Management Operations Management Tools
... managing operations Identify three ways in which learning curves can be applied. Audience The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US
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... managing operations Identify three ways in which learning curves can be applied. Audience The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US
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