Online Time eLearning

FIRST TIME MANAGER ESSENTIALS FIRST TIME MANAGER ESSENTIALS  more...

Effective Time Management Effective Time Management  more...

Word XP Proficient Expert ...diting and formatting tools, working with graphics and multimedia elements, online collaboration, and working on the Web. Word XP / 2002 (Proficient) Word XP Basics Introducing Word XP - Word XP Capabilities Screen Layout - The Task Pane - Title Bar, Menus & Toolbars View A Document - Views In Word XP - Normal View - Web Layout View - Print Layout View - Outline View  more...

Access 2002 Basic ...Row Setting A Validation Rule Validation Text The Date/Time Data Type The Yes/No Data Type Setting A Default Value Switching To Datasheet View Filtering By Selection Removing A Filter Sorting Records Viewing Your Work Saving Your Work Lesson 3: Creating Forms & Importing Objects Introduction Lesson Objectives Opening An Existing Database Open Options Customizing The  more...

Outlook 2002 Volume 1 and Volume 2 ...ts Customizing Outlook's Calendar Setting An Additional Time Zone Saving Appointments In iCalendar Format Saving The Calendar As A Web Page Accepting A Request For A Meeting Conclusion Lesson 2: Utilizing Contacts Introduction Lesson Objectives The Contact Manager Changing Views The Contact Manager Form Creating Contacts Creating Contacts From The Same Company Editing  more...

Windows XP Basic ...roduction Lesson Objectives Setting The System Date And Time Setting The Time Zone Introduction To Accessories Opening The Accessories Folder The Calculator Standard vs. Scientific Working In Binary Mode Notepad Inserting The Date And Time In A Notepad Document Saving A Notepad File WordPad Arranging Windows Copying Text From Notepad To WordPad Formatting Text In WordPad  more...

Word 2002 Basic ...ives The Recently Used File List Inserting The Date And Time Smart Tags Smart Tag Options Removing A Smart Tag Applying Custom Fonts And Font Sizes Choosing A Font Choosing A Font Style Applying Font Effects Choosing A Font Color Animating Text Using AutoCorrect Subscripting Text The AutoCorrect Options Button Controlling AutoCorrect Options Changing Margin Settings The Page  more...

Word 2002 Intermediate ...ives Creating A New Blank Document Inserting The Date & Time Date & Time Smart Tags Inserting An AutoText Entry About Themes The Style Gallery Attaching An Envelope To A Document Formatting Envelope Text Mail Merge Overview Selecting A Document Type Selecting A Starting Document Typing A New List Adding A New Field Changing The Order Of Fields Entering Recipient Data Saving An  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Delegating ...hers familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Becoming a Manager Responsibilities and Fears ...ely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some  more...

Becoming a Manager Leading and Communicating ...d to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the  more...

Creating and Analyzing an Operating Budget ...the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts. In  more...

The Ins and Outs of Capital Budgeting ... the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification  more...

Designing and Planning Experiments in Six Sigma ...resolution within the practical realities of resource and time constraints. The focus is on the planning stage of DOE, when teams set experimental objectives; select the factors, levels, and responses to be studied; choose the best experimental design; and prepare to run the experiments. In describing these activities, the course explores the questions teams should consider at each stage of  more...

Improvement Methods and Implementation Issues in Six Sigma ...examines Lean methods used to reduce waste, such as cycle-time reduction, the Japanese principles of kaizen and kaizen blitz, and the application of Goldratt's Theory of Constraints. Also, it looks at tools and techniques for implementing and evaluating the new process. Finally, the course examines risk analysis and mitigation through the use of SWOT analysis, feasibility studies, and PEST  more...

Nonstatistical Analysis Methods in Six Sigma ... defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and quantitative in nature, there are many useful nonstatistical methods. Nonstatistical methods help in the analysis by including qualitative considerations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes  more...

Managing Six Sigma Team Performance ...ntegrity of the project schedule by managing limited team time, Black Belts require the skills to minimize maladaptive team behaviors and optimize positive ones. Black Belts must therefore be aware of the challenges of team dynamics and facilitate methods that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and  more...

Process Characteristics for Six Sigma ...ncy formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time work in process. With metrics established, Black Belts can recommend approaches involving takt time, one-piece flow, and pull to balance the flow of processes, eliminating the inefficiencies of work in process, cutting overhead budgets, and  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...portunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project,  more...

Six Sigma and Lean in the Organization ...egy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps  more...

Design for Six Sigma in the Organization ...now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and,  more...

Disaster Recovery with Exchange Server 2007 Disaster Recovery with Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types  more...

Transitioning into a Project Management Role Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Launching a Successful Team ...he start has benefits far beyond just completing tasks on time. In this course, you'll learn techniques for setting up successful teams that can be applied to a variety of team environments. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of  more...

Fire and Explosion Hazards ... from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the four fire elements; define ignitable, flammable, combustible, and oxidizer; identify five safety principles to protect against fire and explosion; specify safe  more...

Discover Word 2007 Level 4 ... Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and  more...

Discover Word 2007 Level 3 ... Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and  more...

Discover Word 2007 Level 2 ... Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and  more...

Discover Word 2007 Level 1 ... Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and  more...

Discover Powerpoint 2007 Level 3 ...over PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working  more...

Discover Powerpoint 2007 Level 2 ...over PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working  more...

Discover Powerpoint 2007 Level 1 ...over PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working  more...

Discover Outlook 2007 Level 3 ...iscover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio,  more...

Discover Outlook 2007 Level 2 ...iscover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio,  more...

Discover Outlook 2007 Level 1 ...iscover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio,  more...

Discover Access 2007 Level 3 ...Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic  more...

Discover Access 2007 Level 2 ...Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic  more...

Discover Access 2007 Level 1 ...Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic  more...

Discover Excel 2007 Level 4 ... Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management,  more...

Discover Excel 2007 Level 3 ... Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management,  more...

Discover Excel 2007 Level 2 ... Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management,  more...

Discover Excel 2007 Level 1 ... Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management,  more...

Oracle Database 11g Managing Data in Different Time Zones Oracle Database 11g: Managing Data in Different Time Zones Oracle To identify the steps for managing data in different time zones in Oracle Database 11g, for managing time intervals, and for using datetime functions.  more...

Sharing Project Data and Working with Macros Sharing Project Data and Working with Macros Microsoft To identify how to share project data across applications and work with time-saving macros  more...

Using Basic Control Charts in Six Sigma ...ed to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause  more...

Workplace Conflict Recognizing and Responding to Conflict ... intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can  more...

Workplace Ethics ...s world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven  more...

Workplace Diversity Awareness ...pand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal  more...

Stakeholders and the Communications Management Plan ...ed Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to  more...

Processes for Managing Project Communications ... stakeholders have the information they need at the right time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that  more...

Planning Project Human Resources ... their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is  more...

Managing Project Human Resources ...is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to address and resolve personnel issues that could adversely affect the project. This course covers the Develop Project Team and Manage Project Team processes, the third and fourth processes within the Project Human Resources Management knowledge area. Learners  more...

Project Management Process Groups ...Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can  more...

Managing Procurements ...on-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three process Conduct  more...

Defining and Sequencing Project Activities ...learners will be provided with an overview of the Project Time Management knowledge area and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base reflecting the most up-to-date  more...

Estimating Activity Resources and Durations ...g resource requirements is critical to successful project time management. The ability to estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Rightful Employment Termination ... will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal reason), in reality, a termination for no reason is likely to result in a wrongful termination claim. It is much more practical, as well as legally defensible, if there is a legitimate, well documented reason for the termination, and if the termination is handled in an  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...riminatory Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is  more...

Effective Relationships with Customers ...time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential.  more...

Business Grammar The Mechanics of Writing Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...

Business Writing How to Write Clearly and Concisely ...have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in  more...

Business Writing Editing and Proofreading ...adly on you, your work, and your organization. Taking the time to edit and proofread your writing will help you produce more focused, polished, and effective business documents. This course highlights the importance of editing and proofreading your business documents. It describes some key areas to consider when editing like tone, structure, clarity, and accuracy. You will also explore ways to  more...

Introduction to Business Analysis Essential Competencies ... discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge to be successful in this function. This course provides an overview of  more...

Managing Your E-mail ...in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased efficiency are addressed, and guidelines on what e-mails are OK to immediately delete are also covered. The  more...

Preparing a Business Case ...time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your  more...

Customer Service in the Field Customer Service in the Field How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Support Center Tools Technologies and Metrics ...ort Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when  more...

Conflict Stress and Time Management ...Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed  more...

Introduction to Event Management ... of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management  more...

Introduction to Incident Management ...ess in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume and service  more...

Incident Management Interactions ...u may be able to resolve each of their incidents one at a time, the loss of time, revenue, and resources is far too great to manage this way. Effective Incident Management is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible,  more...

Introduction to Request Fulfillment ... into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated  more...

Environmental Regulations Overview ...ew of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances Control Act (TSCA); specify the purpose of the Resource Conservation and Recovery  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Sprains and Strains ...ployers. In addition to being injured, employees may lose time from work, which could result in loss of or less income. And employers may experience lower productivity due to the need to replace the injured worker and train replacements. The course is designed to help you better understand the basics of sprains and strains so you will be more aware of what you are doing and how you are doing  more...

The Facilitator Role ...time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills,  more...

Facilitative Fundamentals Tools and Techniques ... you've explored the various means of communicating, it's time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the other participants. And, don't forget to listen for the things participants are not saying. You will also discover techniques to help with the ever-challenging task of timing activities,  more...

Recovering from Business Crises ...isis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Getting on the Right Track ... Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career,  more...

Taking Control of Your Stress ...ir ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and relationships? Stress is produced by your own feelings and reactions to certain external  more...

Analyzing Your Use of Time ...Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your  more...

Planning and Prioritizing Your Time ...Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your  more...

Avoiding Time Stealers ...Time Stealers Time is a precious, non-renewable resource how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how well  more...

Identifying Project Risk ...investigating potential project risks always outweigh the time investment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and impacts can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project  more...

Developing and Controlling the Project Schedule Developing and Controlling the Project Schedule PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore  more...

Planning Your Field Sales Approach ...isting customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and  more...

Initiating Outbound Sales Calls ... Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with  more...

Integrated Project Change Control and Close ...rol the changes will mitigate project risk by considering time, cost, scope, and product quality. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. As a result, project managers must hold multiple perspectives and simultaneously consider the many facets of their projects. This course will  more...

Communicating in Sales Teams ...les level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and  more...

Sales Manufacturing TM Identifying Sales Opportunities ...akes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales  more...

Sales Math 101 Developing a Sales Plan for Success ...ur day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest return on the most important asset any sales professional has to  more...

Introduction to Program Management ...th varying deadlines and responsibilities all at the same time. In a similar way, program managers must balance multiple programs, consisting of many different projects. When in a program management environment, there is an entirely new set of skills and knowledge a program manager must possess in order to be successful in this role. This course provides an introduction to program management  more...

Professional Selling in the Knowledge Economy ...ing in the Knowledge Economy Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we  more...

The Role of Ethics in Project Management ...t PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ... two hours to complete. To ensure that you spend adequate time in this course, please be sure to complete every section. If you follow along with the audio feature of the course, you will meet the two-hour requirement. Please note that you do not have to complete the entire course at one time; you may return to the place you left off through the Bookmark feature. This course was developed with  more...

Leading Change ...d, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that your role is to support  more...

Lean and Six Sigma ...erent focus, aiming to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as complementary methodologies rather than mutually exclusive alternatives. Companies across various industries are striving to become faster and more responsive to customers, achieve near  more...

Six Sigma Projects and the Black Belt Role ...) Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six  more...

The Acct Equation and Financial Statements The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ... reducing quality of service (QoS) complexity, deployment time, and cost in enterprise networks. Cisco AutoQoS VoIP incorporates value-added intelligence in Cisco IOS Software and Cisco Catalyst software to provision and manage large-scale QoS deployments. It provides QoS provisioning for individual routers and switches, simplifying deployment and reducing human error. Cisco AutoQoS VoIP offers  more...

Illustrator CS4 Beyond the Basics Illustrator CS4: Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts Dreamweaver CS4 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Workflow Adobe Integration in Flash CS4 ...ow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work together to help you design for print, the Web, and mobile devices. This course explains the various ways you can optimize workflow in Flash CS4. It also demonstrates how to work with other Adobe programs, including Adobe  more...

Creating Navigation Publishing Movies in Flash CS4 Creating Navigation & Publishing Movies in Flash CS4 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

The Time Value of Money Investment Decisions for Non-financial Professionals ...Time Value of Money & Investment Decisions for Non-financial Professionals The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler Oracle Database 11g R2: Managing Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...e, you can recover a set of tables to a specific point in time without having to perform traditional point-in-time recovery operations. This course explains how to use the Data Recovery Advisor and how to set up Automatic Diagnostic Repository, how to use the Support Workbench, run health checks, as well as detect and repair database corruption within the Oracle Database 11g environment. This  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks Oracle Database 11g R2: Performing Restore & Recovery Tasks Oracle As a database administrator it is very important to understand how to restore and recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN Oracle Database 11g R2: Using, Monitoring & Tuning RMAN Oracle Reconstructing the contents of all or part of a database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an  more...

Lean Tools Techniques for Flow Pull ...ls, and color-coded markings to keep workers from wasting time and effort searching for materials. Another tool just-in-time management ensures there is a continuous supply of components, parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your  more...

Designing Application Update Deployments for Windows 7 ...technologies and tools to enable administrators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are automatically updated to minimize security vulnerabilities. This course demonstrates how to deploy and distribute applications to Windows 7 client machines in an Active Directory  more...

Deploying Windows 7 Using WDS and USMT ... factors, including network configuration, cost, and down-time. Windows Deployment Services, one of the tools available, can be used to install Windows 7 directly over the network, without using the installation media directly at each client machine. When deploying Windows 7 throughout the network, administrators need to consider how they will preserve the user files and settings on each client  more...

First Time Manager Challenges ...Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course  more...

First Time Manager Meeting Expectations ...Time Manager: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what  more...

First Time Manager Understanding a Manager s Role ...Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This  more...

The Balance Sheet ...ial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and  more...

Financial Accounting with SAP ...mpact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar with the steps for executing tasks using SAP's interface. This course discusses these underlying concepts, and introduces the SAP R/3 GUI. It also  more...

Tool Support in Software Testing ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Configuration Mgmt Risks Incidents in Software Testing ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Software Test Management ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

White Box Software Testing Techniques ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Black Box Software Testing Techniques ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Monitoring Backups Recovery in Windows Server 2008 ...e Directory objects, can be performed. This decreases the time it takes to perform these types of operations and provides resource management benefits for AD DS administrators, AD DS management teams, and security update planners. The AD provides various tools that help manage and control Windows Server 2008. This course discusses the use of Network Monitor, Task Manager, Event Viewer, Windows  more...

Information Security Program Development Metrics Implementation ... implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in  more...

Cisco Switch 1 0 Implementing Spanning-Tree Cisco Switch 1.0: Implementing Spanning-Tree Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One  more...

Support Center Tools Technologies Metrics ...ort Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when  more...

Conglict Stress Time Management ...Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously  more...

Backup Recovery in Exchange Server 2010 Backup & Recovery in Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Whether from a malicious user, a computer virus, or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ... IP Networks (TSHOOT) v1.0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...cture for most of their business processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network maintenance processes and procedures carefully. In this course, the tasks that network engineers perform  more...

The Utilities Industry Overview Version 1 ...nergy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk management procedures. This course is designed to help learners understand key concepts, terminology, issues, and challenges  more...

The Retail Industry Overview Version 3 ... order to offer customers the right products at the right time for the right price. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the retail industry and its business drivers, and review the key aspects of the  more...

Managing Experienced Managers ...With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently,  more...

Public Speaking Strategies Confident Public Speaking ... work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the methods you can employ to deliver an effective speech, such as making a good first impression and building rapport with your audience. The  more...

Delegation Essentials An Introduction to Delegation ...n to Delegation Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list.  more...

Delegation Essentials Overcoming Delegation Problems ...ir level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use to address their own delegation errors, such as  more...

Developing a Brand Internally Developing a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

Static Techniques Test Design in Software Testing ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Testing Throughout the Software Life Cycle ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Fundamentals of Software Testing ...ailures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary,  more...

Using Progressive Discipline to Correct Problem Performance ...oyees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...lutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness?  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...mining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines actions that help make the implementation run smoothly and describes techniques  more...

Preparing for Organizational Change ...g the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take risks, having an openness to the unknown, and being  more...

Project Time Management PMBOK GUIDE - Fourth Edition - Aligned Project Time Management (PMBOK GUIDE - Fourth Edition - Aligned PMI  more...

Management Maintenance of Windows 7 Client Systems ...op Support Technician Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect performance  more...

IT Strategy Essentials Creating an IT Strategy Plan ...t between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from that vision. It outlines a process for  more...

Customer-Focused Interaction ...ervice. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are engaging in real-time conversations with their  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

Installing Configuring MS Sharepoint 2010 Installing & Configuring MS Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and  more...

Dreamweaver CS3 Site Maintenance Advanced Concepts Dreamweaver CS3 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS3 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...323 gateways are the endpoints on a LAN that provide real-time, two-way communications between H.323 terminals on the LAN and other ITU-T terminals on the network. H.323 gateways can also communicate with other H.323 gateways. Gateways enable H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the point where a circuit-switched call  more...

IFRS Transitioning to IFRS ...dards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign  more...

Advanced Customization in Excel 2007 Advanced Customization in Excel 2007 Microsoft Numerous features and tools in Excel 2007 enable you to customize the look and feel of spreadsheets and workbooks, and also the functionality and efficiency of the program itself. Existing templates, themes, and styles can be altered to meet business needs, or you can create custom templates, themes, and styles to further enhance data  more...

Formatting and Managing E-mail in Outlook 2007 ...nize and format e-mail messages using easy management and time-saving tasks. Outlook 2007 provides formatting features that can be applied to an e-mail message as it is being created, and also includes management tools to find and sort messages quickly. This course demonstrates how to use the various formatting features, and also explores such e-mail message options as signatures and voting  more...

Data Security Archiving and Working Offline in Outlook 2007 ... synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same features that Outlook 2007 offers, but through a browser interface. This course demonstrates how to configure the security settings, offline access, and  more...

Business Contact Manager with Outlook 2007 ... Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and  more...

Basic Access 2007 Forms Basic Access 2007 Forms Microsoft Microsoft Office Access 2007 offers several options for creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...rise members in different countries, working in different time zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office Communicator 2007 applications. Groove brings small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs for collaboration are stored in these workspaces and are updated after each change  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 Microsoft Office 2007: Sharing Information with OneNote 2007 Microsoft With team members working in diverse locations, a central repository in which to store information about customers, projects, and meetings is vital. There's an ever-growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store  more...

Creating Navigation Publishing Movies in Flash CS3 Creating Navigation & Publishing Movies in Flash CS3 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Workflow Program Integration in Flash CS3 ...ow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3, which work together to help you in designing for print, the Web, and mobile devices. This course explains the various ways you can optimize workflow in Flash CS3. It demonstrates how to work with Adobe programs, including Adobe  more...

Managing Virtual Teams ...successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...s the world in a matter of minutes. Without the luxury of time to react, a network needs to be able to instantaneously recognize and mitigate worm and virus threats. A networking architecture paradigm shift is required to defend against these fast-moving attacks. It's no longer possible to contain the intrusions at a few points in the network. Intrusion prevention is required throughout the  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...and better standards and equipment in development all the time, growth is virtually unlimited. This course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ... connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also  more...

Custom Controls Asynchronous Programming with VB 2008 ...are able to respond to and handle more than one task at a time. This course looks at how Visual Studio 2008 and the .NET Framework 3.5 allow for the creation of custom controls and the use of asynchronous programming techniques to handle multiple processes. Specific topics covered include composite controls, customization and inheritance, using the BackgroundWorker component, and asynchronous  more...

SQL Server 2008 Database Monitoring and Performance ... provides an overview of the system's performance in real-time. And the Database Engine Tuning Advisor enables administrators to analyze a database's workload and then implement recommendations to provide better performance for the database. SQL Server 2008 provides a Resource Monitor, which allocates specific resources, and a data collector, which collects specific data and stores it in a  more...

SQL Server 2008 Backups Restores and Database Snapshots ...owing complete sets of duplicate data to be restored in a timely fashion. There are multiple types of backups that can be taken to ensure the recovery of data, including a full recovery or a point-in-time recovery. SQL Server 2008 also offers database snapshots, which can be used to revert a database to a specific point when the snapshot was taken. This helps to store historical data and  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...ent. After reports have been created and formatted, it is time to make them available to the users that need them. This involves the process of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Managing Code Oracle Database 11g: Using Triggers, the PL/SQL Compiler & Managing Code Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g Managing Time Zones Datetime Functions Oracle Database 11g: Managing Time Zones & Datetime Functions Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To identify the steps for managing data in different time zones in Oracle Database 11g, for managing time intervals, and for using datetime functions.  more...

Oracle Database 11g Using Triggers the PL SQL Compiler Oracle Database 11g: Using Triggers & the PL/SQL Compiler Oracle To identify the steps for creating, managing, and using database triggers, and for using the new PL/SQL compiler, its initialization parameters, and its compile time warnings.  more...

Oracle Database 11g Performance Tuning Methodology Tools ...e in Oracle Database 11g. It also demonstrates how to use Time Model and Enterprise Manager to diagnose performance issues, and discusses using the various dynamic performance views (V$ views) to perform statistical analysis when diagnosing problems. The use of alert logs, user trace files, and wait events analysis are also explored in this introduction to performance tuning. This course helps  more...

Oracle Database 11g Using AWR Defining Problems Oracle Database 11g: Using AWR & Defining Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual  more...

Oracle Database 11g Segment Space I O and Performance Tuning ... Automatic Storage Management (ASM) capabilities save you time by automating manual storage and thereby increasing your ability to manage larger databases (and more of them) with increased efficiency. This course discusses the implementation and tuning of ASM using a variety of Redundant Array of Independent Disks (RAID) solutions, depending on the business requirements of the organization.  more...

Oracle Database 11g RMAN and Oracle Secure Backup ...gs, creating database backup storage selectors, and using time-managed and content-managed expiration policies. It also explores performing an OSB-encrypted RMAN backup to tape and restoring a data file from a tape backup. You can also back up file-system data by creating on-demand back jobs and submitting them to the OSB scheduler or by using backup schedules. Creating datasets, scheduling  more...

Oracle Database 11g R2 Installation Oracle Restart ...customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of performance and security. In addition it provides business intelligence and data warehousing. This course demonstrates how to install the Oracle Grid Infrastructure, use ASMCA to create disk groups, and create and manage ASM volumes and the Cluster File System.  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements ...improve performance and to reduce server maintenance down time. This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync, manage ASM users, disk groups, ACLs, and Intelligent Data Placement, as well as table compression, SQL Access Advisor, and segment creation. It is one of a series of courses in the SkillSoft learning path that  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements ...provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the database using Automatic Memory Management, and that SQL statements are running properly by monitoring them in real-time using Enterprise Manager.  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ...nt multiple users from changing the same data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented automatically, which can sometimes cause lock conflicts. Lock conflicts can be detected and managed through Enterprise Manager or SQL statements. Managing undo data and implementing Oracle Database security are also important DBA roles. Data  more...

Oracle Database 11g R2 Moving Data Oracle Support ...abase 11g: Administration Workshop I Release 2 From time to time Oracle DBAs are required to move data. Oracle Database 11g Release 2 offers various ways to complete this task, including Oracle Data Pump, SQL*Loader, and the use of external tables. DBAs are also required to ensure that the database is up-to-date with the latest patches and that critical errors are resolved, which includes  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

Operations Management Forecasting Capacity Planning ... customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand. When the supply requirements are known, an organization can focus on ensuring the availability of appropriate levels of material, workforce, facilities, and financial resources to produce the  more...

The Food Beverage Industry Overview Version 3 ...le that result from mergers and acquisitions. At the same time health and safety is a paramount concern, and strict standards are legally enforced. The industry is monitored both by national governments and international bodies like the World Health Organization. This course is designed to help learners understand key concepts, issues, and challenges associated with the food and beverage  more...

The Biotechnology Industry Overview Version 1 ...ustry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges, industry players can adopt new cost-cutting and efficiency measures or partner with other biotechnology or pharmaceutical firms. They also need to deal with increased  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

Basic Presentation Skills Planning a Presentation Basic Presentation Skills: Planning a Presentation Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be  more...

Basic Presentation Skills Creating a Presentation ... need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to make these key parts of a presentation - the introduction,  more...

Basic Presentation Skills Delivering a Presentation ...ant them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright - the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by  more...

Building Trust ...ou to focus and collaborate more effectively. At the same time, there are many pitfalls associated with distrusting relationships, including negative impacts on personal development, not to mention team and organizational success. This course provides invaluable insight into the impact of trust and distrust in the workplace. It also addresses the importance of fostering trusting relationships  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Creating Navigation Publishing Movies in Flash CS5 Creating Navigation & Publishing Movies in Flash CS5 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

MS Windows 7 First Look for End Users MS Windows 7: First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and  more...

Scheduling Events Managing Applications ...es 8 client that allows users to effectively manage their time and streamline the way they work. Using the Calendar, you can share your free and busy time with colleagues, as well as create and book meetings. This course discusses the calendar interface and how to book appointments and meetings with colleagues. This course also shows you how to set up Notes 8 applications to fulfill a variety  more...

Using Productivity Tools Accessing Lotus Notes 8 Remotely ...saging and collaboration software. Included for the first time in Lotus Notes are word processing, spreadsheet, and presentation applications called Productivity Tools. These tools support the Open Document Format (ODF), which allows users to open and work with office documents from many major vendors. This course concentrates on the basics of the Productivity Tools such as interface  more...

Migrating Infrastructure to the Cloud Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...

Negotiation Skills for Sales Professionals Value Exchange ...ts of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions on how to use concessions to achieve agreement during a sales negotiation. It covers guidelines for when to stand your ground  more...

Preparing for Effective Business Meetings ...rogress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to clarify a meeting's purpose and objectives, and how to determine whether a given  more...

Managing Effective Business Meetings ...ve Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a  more...

EU Privacy Data Security ...nt contains general information based on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes Curran or SkillSoft for any action taken in  more...

Executing Projects with Project Server 2007 ...ality assurance can be achieved. The course also explores time and timesheets and the concept of administrative time using Office Project Server 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam will earn the learner the MCTS:  more...

Basic Business Math Using Whole Numbers Decimals ...t resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as corporate, growth and success. This course builds on the basic math skills that you learned in your school years, showing you how to apply those skills to some common business  more...

Basic Business Math Percentages Ratios ...t resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with percentages and ratios is an essential skill for anyone working today. This course builds on the basic math skills  more...

Advanced HTML5 Advanced HTML5 This course provides instruction on many of the new API's that have been introduced with HTML5 relating to web support, communication, and 3D graphics. The course also covers features that are strictly speaking not part of the HTML5 specification, but are often associated with HTML5 because they were introduced at much the same time.  more...

School Time Phonics Program ...r-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive phonics-based reading program is comprised of twenty-six lessons containing  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Safety Director Program (OSHA Emphasis) ...ompleted as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings,  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ...ow to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You will walk away from this course with the tools, techniques and the fundamental knowledge and information needed to get started or continue your scriptwriting work. The majority of  more...

OSHA 8-Hour Hazwoper Refresher ...ompleted as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to assist in satisfying the annual  more...

DOT Hazardous Materials Transportation ...nths if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle.  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...ompleted as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course includes a discussion of the DOT?s  more...

Laboratory Audit Essentials ...ompleted as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is  more...

Hazard Communication (HazCom) ...ompleted as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: -All workers exposed to  more...

Shipping Infectious Substances (IATA and DOT) ...ompleted as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who should take this course: Anyone who... -Prepares  more...

Write a Marketable Script in 10 Weeks ...how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting characters  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...e known and the unknown is addressed, and how what we sometimes view as blocks is really the ego, saying Stop! As we all continue to evolve we begin to understand, that there is no set pattern or equation, as we are often taught through human conditioning, as to how we arrive at our intended end result desires. Understanding this principle helps us with our momentum and saves us time and what  more...

Basic Internet Specialist Certificate ...But there is one thing that every student will realize in time. The Internet is a continually evolving medium. Every day or every month, something new is invented to make the Internet easier to use. This certificate program will cover this most important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any  more...

Introduction to Dreamweaver MX ...se can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to Dreamweaver MX 2004, or Dreamweaver MX, the Internet and the course textbook "Macromedia Dreamweaver MX" 2004 Hands on Training(ISBN  more...

Intermediate Dreamweaver MX Intermediate--Students will need to have access to Dreamweaver MX or Dreamweaver and the Internet. Dreamweaver MX - Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271) by Garo Green & Abigail Rudner (2003). In this course the student will be responsible for working through the "Hands On" exercises.  more...

Advanced Features of Dreamweaver MX Dreamweaver MX Advanced - Phase Three Advanced Features of Dreamweaver MX - Phase 3, is the Third of a 3-part course series. Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271-7) by Garo Green & Abigail Rudner (2003). In this course, the student will be responsible for working through the "Hands  more...

Learn HTML All By Yourself- Introductory ...sons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your business, or for your own personal needs. With these lessons you can get the most out of designing web pages using HTML. Learn all the basic formatting techniques in this introductory course such as using tags, adding links, buttons, lists and images. This  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Architecting Web Content (Master Class)-Self Directed This is a professional level course in architecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the  more...

Creating Popular Web Content (Master Class)-Self Directed ...etween thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...an email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges I suggest, you send those to me by email. You get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a sophisticated professional, so I invite you to ask any  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...sons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your business, or for your own personal needs. John Gilson, the author of these lessons, is a teacher and Mathematics Department Head and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

ARC Documents - Instructor Led Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC).  more...

Introduction to the Administration of a Medical Office ...ualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on his or her own time frame (within, and cognizant of the college?s  more...

Essential Legal and Ethical Principles of the Medical Office ..., bioethical issues and HIPAA. Depending on the amount of time devoted to the course, the course can be finished within a 5-week period. Legal Aspects of the Medical Office This course introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the  more...

Expert Certificate Course in Medical Coding ...d to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a  more...

Medical Terminology Training Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. Medical Terminology Training According to the U.S. Department of Labor  more...

Instructor Led-Search Engine Training Workshop ... course? It will take you a week for each lesson. At that time you will have send the week?s activity to the instructor for review. We do ask that you complete the course within 8 weeks. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a  more...

Search Engine Training Workshop-Self Directed ...ike to work at their own pace. Depending on the amount of time you devote to the program in as little as one week. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with  more...