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Outlook 2002 Volume 1 and Volume 2 ... Customizing The Outlook Bar Customizing Menus Outlook Today What Is Outlook Today Customizing Outlook Today Working With Folders Opening A Folder Showing/Hiding Folders Creating A Folder Copying A Folder Deleting A Folder The Windows Recycle Bin Adding A Folder To Other Shortcuts Sharing Folders Delegating Access Shared Private Folders Folders In Outlook Conclusion Lesson  more...

Offers Contracts and Exit from the Organization HRCI PHR ...n Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored.The Human Resource  more...

Strategic Approaches to Total Rewards HRCI SPHR ...gram that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this course are based on  more...

Discover Outlook 2007 Level 1 ...tle Bar, Menus & Toolbars Outlook Panes Outlook Today The Outlook Ribbon The Microsoft Office Button Customize Outlook Outlook Options Customize The Quick Access Toolbar Outlook Navigation Navigating Folders Views Color Categories Help In Outlook 2007 Microsoft Office Outlook Help Working In The Outlook Help  more...

Culture and its Effect on Communication ..., good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the  more...

Addressing and Redistributing E-mail ...nce as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and expecting a return call from the right person. This course covers the techniques for  more...

Outlook XP Proficient Expert ... Outlook Toolbars - Customize Outlook Toolbars Outlook Today - Use Outlook Today - Customize Outlook Today Configure Outlook - Outlook & Mobile Computing - Configure Dial-Up Connections - Security Zones - Modify Security Zone Settings - E-Mail Security Options - Set E-Mail Security Options E-mail Organize E-Mail - E-Mail Views - Create A Custom View - Filter Messages  more...

Environmental Management Systems EMS ...s, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. International standards covering environmental management are intended to provide organizations with the  more...

DOT Drug and Alcohol Awareness ...ch as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are  more...

PPE Repiratory Protection HAZWOPER ... against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Windows Vista Network Connectivity ...Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users. With the explosion of wireless networking products available for both home and business environments,  more...

Security in Windows Vista ...nal Windows Server 2008 Enterprise Administrator In today s computing reality, security has become the number one concern of administrators and regular users alike. Windows Vista builds on Microsoft s existing security mechanisms, such as Group Policy within Active Directory and Local Group Policy Objects to provide security for computer systems. Windows Vista also builds on the  more...

Analyzing Your Use of Time ...? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time log to  more...

ITIL reg V3 Overview Creating a Service Culture ...logy now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an  more...

Quality Systems Models and Theories Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan  more...

Essential Skills for Admin Support Professionals--Simulation ... The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support  more...

A Essentials 2009 Config Displays Peripherals Laptops Printers A Essentials 2009: Config. Displays, Peripherals, Laptops & Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and  more...

CompTIA Security 2008 Authentication Methods CompTIA Security 2008: Authentication Methods CompTIA SY0-201 CompTIA Security 2008 Edition Developing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA,  more...

Internet-based Database-based Attacks ...inst them is a staple of both hackers and ethical hackers today. This course examines how to hack web servers, and conversely, how to defend against those attacks, how to examine web applications for vulnerabilities, and how to fix them, how web-based password cracking is done, and how it is defended against. This course examines SQL injection attacks and defense mechanisms, along with buffer  more...

CompTIA Security 2008 Wi-Fi Remote Access ... Remote access is becoming more and more prevalent in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless security configuration options along with remote access strategies, VPN configurations, and  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...abilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a structural approach which is key to ensuring that the network always meets the requirements of the end users. This course covers the tools required to understand how campus networks can be built, what models can be used, which practices should be avoided, and which principles should guide  more...

VMware Desktop Overview ...op operating systems are at the forefront of most offices today. VMware desktop virtualization technologies allow for multiple operating systems to be run on a single physical computer. Some examples of this would be Windows applications running on a Mac with VMware Fusion or several Windows and Linux applications running simultaneously on Windows or Linux computers using VMware Player. This  more...

Building Lasting Customer-Brand Relationships ...r-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how  more...

Fundamentals of Organizational Behavior for the Individual ... of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you need to start with the  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

CompTIA Network 2009 Wireless Networks ...orks are one of the fasting growing sectors in networking today. The convenience and simplicity of wireless technology contributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the  more...

CompTIA Network 2009 Network Security ...es, and many, if not all, of these things can be found in today s enterprise networks as well as most home networks. This course focuses on the threats facing today's networks and information, and the steps administrators can take to mitigate these issues. It also explores the processes and procedures that should be in place to prevent security breaches and to recover from threats that get past  more...

Using Contacts Tasks Notes and Customizing the Interface in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Microsoft Microsoft Outlook 2007 allows for easy creation and management of all contacts. It provides an easy to use interface for creating contacts, along with business cards, that can also be used for sending e-mail, making meeting requests and journal entries, as well as assigning tasks. Outlook also offers  more...

Managing Virtual Teams ...siness of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully  more...

Customizing Deploying WPF Applications with VB 2008 ...tribute applications to various locales is a necessity in today s global economy. This course examines how Windows Presentation Foundation (WPF) allows you to customize the look and feel of an application based on user culture. It also demonstrates how applications are deployed and managed after they are built. Specific areas covered include UI customization, animation, localization, various  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

A Foolproof Method for Conduting a Job Search ...b you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed within 1 week or sooner.  more...

How to Interview Like a Professional ...b you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or sooner. You will be  more...

Getting the Job Offer You Want ...r you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner. You will  more...

Just Write! Keeping a Journal It`s never too late.Get started recording your life. This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants  more...

Architecting Web Content (Master Class)-Self Directed ...el course in architecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...or your organization. You`ll see how the profession looks today, reflect on the forces that have shaped our field, and identify the wide range of activities that now constitute technical communication. Learn how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your  more...

Intermediate Technical Writing ...ndards as those used in the technical-publishing industry today. After you study the page-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise accordingly,  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...uce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an assignment that you complete over the next 7 days. At that time or within the week, the solutions are e-mailed back to the facilitator to be marked. By the time you finish this ten week course, you will have a very firm  more...

Client/Server Development and Remote Data Access in Visual Basic ...ure over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access,  more...

Paralegalism Career Overview Start a new career. Students learn about law and the role of the paralegal and what it takes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ... valuable and state-of-the-art training methods available today, designed to give the student the knowledge and skills necessary to succeed as a Medical Transcriptionist. Course work is presented in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ... valuable and state of the art training methods available today for those students who want to fast track their Medical Transcription career. Course work is presented in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as well as development of personal  more...

How to Setup & Secure Your Home Computer ...today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with the ever present danger of viruses and hackers,  more...

Pharmacy Technician Career Training Program ...s of legislation that have shaped the field as we know it today. Medical Terminology ? Often, Medical Terminology can seem like a foreign language, but you will find this subject fascinating and easy to learn. We will show you simple ways to learn and decipher medical terminology describing disease states, anatomy and drug information. Pharmacy Practice ? Explore available career options to  more...

Selling the Way Your Customer Buys ...Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their decision on is the added value of the relationship and the service during and after the  more...

How to Build And Maintain Rapport With Your Clients ...ye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher level skills and knowledge to win your client over your competitors in sales, to calm down a customer who?s had a difficult situation. Pacing another person?s patterns is key to rapport. It takes strengthening what you already do on an unconscious level with those you  more...

Human Resource Management in the 21st Century ...raphic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different paradigms. Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Focusing on theory, practice and application,  more...

21st Century Assertiveness and the Art of Persuasion ... and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips  more...

21st Century Professional Networking ...es professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion  more...

Venture Creation in the 21st Century This course will examine business venture creation in a step by step process. This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,  more...

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today ™s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Cisco CCNA Internetworking Technologies 1 This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...or entrepreneurs available on the online education market today. This program gives you the systematic foundation that every successful business builder needs to succeed! You will amass more business knowledge in 8 weeks than most people accumulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning  more...

The Trump Way to Wealth ...today, anyone can become a millionaire or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Providing Excellent Customer Service in a Multicultural Environment ... an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of how diversity and culture impact your  more...

Improving Co-Worker Relationships ...kle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh  more...

Supervisor`s Role in Preventing Accidents ...today with ISO standards, production goals, launch targets, human resources, and more. And that ™s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing  more...

Comprehensive Online Instructor Certificate Program ...quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the technology and the pedagogy  more...

Technology Integration - Best Practices ...u discover some of the ?best practices? used by educators today to integrate technology into their classrooms. This course will cover the basics with regard to what works and what doesn?t and introduce appropriate tools to facilitate instruction of core-curricular objectives. This course is offered by a State Accredited University and offers State Board Continuing Education credits for  more...

Using the Power of the iPod in Education: An Overview ...iding to their students. At almost every level, educators today are investigating the tools that they have at their disposal to transform their educational goals in order to more effectively achieve the 21st century skills that their students need in order to succeed in their schooling and after they graduate in their working and civic lives. One powerful tool is the compact iPod that has many  more...

AutoCAD 2006 2D ...iversities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 12 hours. However to maximize the learning  more...

AutoCAD 2006 3D ...iversities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience,  more...

Achieving Solar - An Introductory Guide ...today`s solar energy applications for homes and small businesses. Site considerations will be covered, as well as payback and economic considerations for solar energy systems.Student has access for 60 days but may complete the course sooner. Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of U.S. energy consumption  more...

QuickBooks Pro 2008 ... transitioned to the latest Windows software that we know today. Throughout the past two decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to  more...

Adobe After Effects 5.5 ...ques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe After Effects 5.5 and give you the answers you want today.  more...

Adobe Illustrator CS4: Essentials ...trade;ll gain the skills necessary to stay competitive in today ™s marketplace using Illustrator CS4.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Illustrator CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn  more...

Adobe GoLive 6 ...ed techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the answers you want today. Learn Adobe GoLive 6 the fun and  more...

Adobe Illustrator 10 ...s of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the guesswork out of the revolutionary new Adobe Illustrator 10 and give you the answers you want today. Learn  more...

Adobe Illustrator CS3: Essentials ...speed on the unique capabilities of Adobe Illustrator CS3 today! This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Illustrator CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their  more...

Adobe InDesign 2 ...iques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the revolutionary new Adobe InDesign 2 and give you the answers you want today. This course  more...

Adobe Pagemaker 7 ...ques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe PageMaker 7 and give you the answers you want today. Learn Adobe  more...

Adobe Photoshop 7 ...ques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork out of the revolutionary new Adobe Photoshop 7 and give you the answers you want today. Learn  more...

Adobe PhotoShop CS ...graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then move on to advanced use of layers, filters, styles, pallets, blends, and much more. Enhance your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented  more...

Adobe PhotoShop CS to CS2 Upgrade ...where. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite (Photoshop, Illustrator, and InDesign), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills  more...

Adobe Premiere 6.5 ...ues of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the revolutionary new Adobe Premiere 6.5 and give you the answers you want today. This course can  more...

Advanced Certificate in Technical Writing ...ns Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year. What happens if  more...

Build a Powerful Branding Strategy--Instructor-Led ...Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication  more...

Build a Powerful Branding Strategy--Self-Directed ...Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication  more...

Introduction to Customer Relationship Management-Part 1 ...today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...ans that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to  more...

Customer Service Plus ...today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course you?ll learn the basics of  more...

Effective Management Principles Within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...

E-mail Gems ...ble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic  more...

HTML 4 ...n a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of this interactive online video instruction is close to 12 hours. However to maximize the  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Listening Skills for the Workplace ...f good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place.  more...

Powerful Negotiation For Successful Buying ...at their past negotiation experience will serve them well today. Guess what? Sellers have figured out how to thwart yesterday?s purchasing negotiation tactics. And much has changed. Supplier-friendly win-win negotiation is the new standard. You have less preparation time than ever. You may even get lured into using the convenient, but often ineffective, method of negotiating by email. If it  more...

QuickBooks Pro 2005 ...ny to use all the features QuickBooks has to offer Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience,  more...

QuickBooks Pro 2006 ...ovell, Hewlett Packard, and the Makau Corporation. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience,  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...becoming a world-class purchasing professional. You see, today?s employers refuse to reward employees for yesterday?s skills. They demand that purchasing professionals like you use the most modern skills and achieve unprecedented results. They want you to save more money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful  more...

Technical Communication Industry Certificate - Mastery Level ...today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects. No prerequisites are required  more...

Trade Secrets & Their Protection ...today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever today, as companies look for ways to get ahead  more...

Architecting Web Content (Master Class) ...urse in architecting and organizing your Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you  more...

CSS ...today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year if needed. Welcome to the CSS Training Series  more...

CompTIA A+ 2009 ...he A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Leadership and Teamwork ...ip styles and management approaches that are effective in today ™s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have  more...

Adobe Illustrator CS4: Advanced ...ills one step further and help you to stay competitive in today`s job market!This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Illustrator CS4: Advanced With Total Training for Adobe Illustrator CS4: Advanced, you`ll learn all the secrets that illustrators use everyday to  more...

Customer Relations ...today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you will be  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...edical steno? and then ?medical transcriber,? the role of today?s medical transcriptionist continues to evolve with advancements in technology and healthcare documentation. Nevertheless, the goal remains the same: integrity in healthcare documentation. The medical transcriptionist transcribes each report with supreme care. Each transcription becomes a part of a patient`s permanent healthcare  more...

Valuing Diversity in the Workplace ...today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading Silent Generation and Baby Boom Workers ...today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on  more...

Cross-generational Workers in the 21st Century ...tributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training  more...

The Communication of a Shared Vision ...ream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Managing in a Global Business Environment ... in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures.  more...

Managing Cross-Functions ...Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system  more...

Managing for High Performance ...today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the  more...

Tomorrow s Managers Competencies ...h the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the  more...

Strategies for Facilitating Critical Thinking ...s becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of  more...

Why Customer Driven ...Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the  more...

Identifying What the Customer Wants Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize  more...

Essential Sills for Administrative Support Professionals Simulation ...today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Inbound Call Center Technology ...Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines  more...

Professional Selling Over the Phone Closing a Sale ...ochures, answered questions, and most recently, requested today a a s appointment. If you successfully follow the process for closing a sale, Roger will almost certainly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour) Sequence the steps for resolving telesales objections. Resolve a customer's objections.  more...

Essentials of Business Law Employment Law ...t a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of  more...

SAP R 3 Supply Chain Management ... Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and  more...

Introduction to E-Commerce ...s the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to E-commerce.  more...

Outlook 2000 Proficient User Course Overview This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000.  more...

International Business Essentials The Global Business Environment ...ed for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you  more...

Business Etiquette Series The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Business Finance Valuation of Stocks Bonds ...al Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Budgeting Creating Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types  more...

Customer Relationship Mgt Implementing CRM ...ry that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal  more...

Women in Leadership Leadership Roles Styles ...of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with questions and scenarios for you to evaluate. Unit 2: Understanding Barriers to Leadership (0.5 - 1 hour) Identify the guidelines for discovering barriers  more...

Business Problem Solving The Problem Solving Process ... address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour) Select  more...

Facilitation The Facilitation Process ... served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to ensure that every team member participates. Identify four  more...

Operations Management Operations Components ...finalists for the position. With an excellent performance today, you will improve your chances of attaining this position. Unit 2: Forecasting, Supply Chain, and Inventory (0.5 - 1 hour) Match the qualitative methods of forecasting with their definitions. Match the quantitative methods of forecasting with their definitions.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...agement, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then  more...

HIPAA Privacy Business Associates ...have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule.  more...

Administrative Assistant Skills Understanding Basic Skills ... of the preparations for an upcoming tradeshow in Dallas. Today, you'll be responsible for making travel arrangements for Marcus D'Angelo, a Marketing Manager, who will be attending the tradeshow. First, you'll need to call Icon's Travel Department to determine how to plan the trip. Then, you'll need to speak with Marcus on the phone about his arrangements. Finally, you'll need to field phone  more...

Business Etiquette Communicating in Today s Workplace ...Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone  more...

Advanced Business Comm Guidelines for Effective Comm ... that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating  more...

Managing Generations in the Workplace Understanding the Generations ...he learner to the four generations found in the workplace today. It then characterizes each generation, accounting for their influences, their value systems, their performance in the workplace, and their generational personalities. Learn To Differentiate between the Boomer generation and the Builder generation. Differentiate between  more...

Communicating with Power and Confidence ...e responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make  more...

Six Sigma and the Voice of the Customer ... have helped negate the influence of this business maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma?? term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding  more...

Advanced Business Communication - Enhanced Business Communication In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Green Building - Building Energy Use ...ilding - Building Energy Use training module explores how todaya ™s world view of energy efficiency is very different from the energy conservation mentality of the 1970s. The 70s are representative of a time of long lines at the gas pumps and diminished comfort in our homes and places of work. The energy efficiency model of today involves benefits, not sacrifices. In high performance  more...

Current Practices in the Management of Central Lines ...ge of changes in techniques, equipment and devices in use today. This course contains current practices for best patient outcomes and provides 5. 0 contact hours of continuing education. Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy education after licensure. A link to each state board of nursinga ™s requirements for the LPN/ LVN to manage  more...