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The Trump Way to Wealth on-line e-learning cbt (computer based) ...today, anyone can become a millionaire a or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an more...
How to Setup Secure Your Home Computer on-line e-learning cbt (computer based)study at homecourseware Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. more...
21st Century Assertiveness and the Art of Persuasion on-line e-learning cbt (computer based)study at homecourseware 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. more...
Surviving Today s Job Market GETTING THE JOB OFFER YOU WANT on-line e-learning cbt (computer based)study at homecourseware Learn the how to`s of getting the job offer you really want. more...
WHERE THE JOBS ARE AND HOW TO GET THEM -Surviving Today s Job Market on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn a foolproof method of how to conduct a job search and seize the job you really want. more...
From Serebra Learning Corporation
Managing Yourself : Are you a Leader? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape more...
Managing Yourself : Strengthening your Position as Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape more...
Effective Email Series: Managing Your E-mail on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively. more...
Microsoft Outlook 2000 Proficient User on-line e-learning cbt (computer based) This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. more...
The Inbound Call Center on-line e-learning cbt (computer based) Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework more...
Inbound Call Center Technology on-line e-learning cbt (computer based) ...Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...s the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar more...
Consulting with the Internal Client Simulation on-line e-learning cbt (computer based) ...have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you are a more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) ... to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and provides techniques for more...
Working with Difficult People Respond to Challenges on-line e-learning cbt (computer based) Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by more...
Expanding Time Develop SMART Goals on-line e-learning cbt (computer based) Expanding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to more...
Expanding Time Remove Your Barriers on-line e-learning cbt (computer based) Expanding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques more...
Balancing Stress Devise a Stress Control Plan on-line e-learning cbt (computer based) Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management more...
Communicating Clearly Write to be Understood on-line e-learning cbt (computer based) Communicating Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication more...
Communicating Clearly Speak to be Heard on-line e-learning cbt (computer based) Communicating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum more...
Presenting Your Ideas Plan for High Impact on-line e-learning cbt (computer based) Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication more...
Presenting Your Ideas Captivate Your Audience on-line e-learning cbt (computer based) Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing more...
Balancing Stress Measuring Stress on-line e-learning cbt (computer based) Balancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All more...
Balancing Stress Simple Solutions for Stress on-line e-learning cbt (computer based) Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating more...
Balancing Stress Stress Relieving Habits on-line e-learning cbt (computer based) Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) ...s becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of more...
The Emotionally Intelligent Leader on-line e-learning cbt (computer based) Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in more...
Mentoring Strategies in the 21st Century on-line e-learning cbt (computer based) Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on more...
Introduction to Work Force Generations on-line e-learning cbt (computer based) Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and more...
Attracting Developing and Retaining Generations on-line e-learning cbt (computer based) How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company more...
Leading Silent Generation and Baby Boom Workers on-line e-learning cbt (computer based) ...today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on more...
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) ...tributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) ...also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker to have fifty years of experience with another never having a memory of life without a computer. Today, there are four generations interacting in the workforce: the Silent Generation, Baby Boomers, Generation X, and Generation Nextmore...
Managing in a Global Business Environment on-line e-learning cbt (computer based) ... in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. more...
Managing Cross-Functions on-line e-learning cbt (computer based) ...Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system more...
Managing For High Performance on-line e-learning cbt (computer based) ...today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the more...
Recruiting for the 21st Century The Market on-line e-learning cbt (computer based) It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But more...
Communicating a Shared Vision on-line e-learning cbt (computer based) ...dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and more...
Offers Contracts and Organizational Exit HRCI PHR on-line e-learning cbt (computer based) ...today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based) ...today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) ...e responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make more...
Globalization and Our Changing World on-line e-learning cbt (computer based) Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce. Executives, managers, supervisors, more...
Six Sigma and the Voice of the Customer on-line e-learning cbt (computer based) ... have helped negate the influence of this business maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC more...
Lean Concepts on-line e-learning cbt (computer based) ...ste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores more...
Quality Systems Models and Theories on-line e-learning cbt (computer based) ... various quality models and theories used in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and more...
E-mail and Internet Use on-line e-learning cbt (computer based) E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to more...
Web Server Concepts on-line e-learning cbt (computer based) ...today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of Web servers. The role and functions of Web more...
Project Management Fundamentals on-line e-learning cbt (computer based) ...Today, the competition in the business world has grown to an extent where you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must more...
Project Management Techniques on-line e-learning cbt (computer based) ...today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be done by more...
Introduction to Wireless LANs on-line e-learning cbt (computer based) This module discusses the wireless LAN market, presenting an overview of the past, present, and future of wireless LANs and provides an introduction to the standards that govern wireless LANs. more...
Introduction to e-Commerce on-line e-learning cbt (computer based) ...s the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. This course is intended for Managers and technical staff more...
WAN Components on-line e-learning cbt (computer based) Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network. more...
How Local Area Networks Work on-line e-learning cbt (computer based) In this WestNet e-Learning module, we will use the Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then more...
Overview of the Telecommunications Industry on-line e-learning cbt (computer based) This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers. more...
Client Server Concepts on-line e-learning cbt (computer based) ...Today is the age of network-based computing. From a small organization with about twenty terminals, to the World Wide Web, network-based computing dominates. When network-based computing was first introduced, computer networks were created using traditional networking technologies. However, with the advancement in networking technology, a new concept of distributed computing called more...
DOT Drug and Alcohol Awareness on-line e-learning cbt (computer based) ...ch as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are more...
Store Digital Video on-line e-learning cbt (computer based) The Store Digital Video course will provide users with information on how to store and archive their raw digital video files, backup any movies they create, and discuss file formats most commonly found on the Internet. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing files using Windows XP and an overview of the more...
Introduction to information security on-line e-learning cbt (computer based) To give an overview of information security in the business world Business users requiring an introduction to information security best practices more...
Regulatory Compliance Series - Electronic Fund Transfer Act (Reg E) on-line e-learning cbt (computer based) ...s the abuse of new technologies so widely used in banking today. The EFTA establishes rights responsibilities and liabilities to banks and consumers when funds are deposited transferred or dispensed electronically. This up-to-date comprehensive course trains compliance and audit professionals which types of transactions are governed by the EFTA and which are exempt the rules for issuing access more...
IP Routing on-line e-learning cbt (computer based) ...e Router Information Protocol (RIP) which is still in use today in many small- to Medium-size networks. Lesson 4 provides an overview of Ciscoa s Interior Gateway Routing Protocol (IGRP). Lesson 5 highlights the enhancements made to IGRP with the new protocol EIGRP. Lesson 6 provides an overview of Open Shortest Path First (OSPF) commonly found in medium to large networks which require more more...
Advanced Business Communication: Guidelines for Effective Communication on-line e-learning cbt (computer based) In the Advanced Business Communication: Guidelines for Effective Communication you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process uses of more...
Introduction to e-Commerce on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. more...
Customer Care: The Value of Customer Care on-line e-learning cbt (computer based) Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy more...
Customer Care: You Make the Difference on-line e-learning cbt (computer based) Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer more...
Customer Care: Who is the Customer? on-line e-learning cbt (computer based) Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's more...
Excelling at Customer Care: Increase Sales via Service on-line e-learning cbt (computer based) Excelling at Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful more...
Communicating with Customers: Service via the Telephone on-line e-learning cbt (computer based) Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care more...
Communicating with Customers: Service via the Internet on-line e-learning cbt (computer based) Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for more...
Rising to the Customer Challenge: Turn Complaints into Delight on-line e-learning cbt (computer based) Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's more...
Rising to the Customer Challenge: Engage Difficult Customers on-line e-learning cbt (computer based) Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care more...
Data Warehousing Fundamentals Part 2: Building and Deploying on-line e-learning cbt (computer based) Oracle Data Warehousing Fundamentals: Building and Deploying introduces the concepts and strategies necessary to build and deploy a data warehouse successfully across the enterprise. This CBT course provides students with an overview of fundamental data warehousing concepts in both business and technical terms. In addition this course examines a variety of data warehouse architectures building more...
Managing Generations in the Workplace: Understanding the Generations on-line e-learning cbt (computer based) Managing Generations in the Workplace: Understanding the Generations introduces the learner to the four generations found in the workplace today. It then characterizes each generation accounting for their influences their value systems their performance in the workplace and their generational personalities.  more...
Introduction to e-Commerce on-line e-learning cbt (computer based) This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.  more...
Supply Chain Management on-line e-learning cbt (computer based) The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content goals possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software the course shows concrete examples using SAP within different industry areas. The course transfers more...
From SpeedTeach
Business Corporate Coaching on-line e-learning cbt (computer based)self directedE-learning The Corporate Coaching course was created to pass on knowledge regarding coaching in general and organizational coaching in particular as well as the skills needed to become a successful coach. The course gives you and/or your organization the following advantages: Increased performance. Coaching develops the best qualities of people and teams and enables the use of these qualities at work more...
From 123-CBT Computer Based Training
Introduction to E-Commerce on-line e-learning cbt (computer based)cd rom ...s the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to E-commerce.  more...
SAP R 3 Supply Chain Management on-line e-learning cbt (computer based)cd rom ... Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and more...
Outlook 2000 Proficient User on-line e-learning cbt (computer based)cd rom Course Overview This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C more...
Professional Selling Over the Phone Closing a Sale on-line e-learning cbt (computer based)cd rom ...ochures, answered questions, and most recently, requested today a a s appointment. If you successfully follow the process for closing a sale, Roger will almost certainly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour) Sequence the steps for resolving telesales objections. Resolve a customer's objections. more...
Essentials of Business Law Employment Law on-line e-learning cbt (computer based)cd rom ...t a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...ed for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you more...
Business Etiquette Series on-line e-learning cbt (computer based)cd rom The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Travel Safety Domestic Travel on-line e-learning cbt (computer based)cd rom In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the more...
Business Finance Valuation of Stocks Bonds on-line e-learning cbt (computer based)cd rom ...al Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate more...
Business Accounting Accounting for Liabilities on-line e-learning cbt (computer based)cd rom Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the more...
Budgeting Creating Analyzing a Budget on-line e-learning cbt (computer based)cd rom Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types more...
Customer Relationship Mgt Implementing CRM on-line e-learning cbt (computer based)cd rom ...ry that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal more...
Women in Leadership Leadership Roles Styles on-line e-learning cbt (computer based)cd rom ...of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with questions and scenarios for you to evaluate. Unit 2: Understanding Barriers to Leadership (0.5 - 1 hour) Identify the guidelines for discovering barriers more...
Business Problem Solving The Problem Solving Process on-line e-learning cbt (computer based)cd rom ... address the problem before the situation gets any worse. Today, you are meeting with the plant's Production Manager, the plant's Quality Control Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour) Select more...
Facilitation The Facilitation Process on-line e-learning cbt (computer based)cd rom ... served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to ensure that every team member participates. Identify four more...
Operations Management Operations Components on-line e-learning cbt (computer based)cd rom ...finalists for the position. With an excellent performance today, you will improve your chances of attaining this position. Unit 2: Forecasting, Supply Chain, and Inventory (0.5 - 1 hour) Match the qualitative methods of forecasting with their definitions. Match the quantitative methods of forecasting with their definitions. more...
Organizational Crisis Mgmt Anticipating Planning for Crises on-line e-learning cbt (computer based)cd rom ...agement, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then more...
HIPAA Privacy Business Associates on-line e-learning cbt (computer based)cd rom ...have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule. more...
Administrative Assistant Skills Understanding Basic Skills on-line e-learning cbt (computer based)cd rom ... of the preparations for an upcoming tradeshow in Dallas. Today, you'll be responsible for making travel arrangements for Marcus D'Angelo, a Marketing Manager, who will be attending the tradeshow. First, you'll need to call Icon's Travel Department to determine how to plan the trip. Then, you'll need to speak with Marcus on the phone about his arrangements. Finally, you'll need to field phone more...
Business Etiquette Communicating in Today s Workplace on-line e-learning cbt (computer based)cd rom ...Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone more...
Advanced Business Comm Guidelines for Effective Comm on-line e-learning cbt (computer based)cd rom ... that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating more...
Managing Generations in the Workplace Understanding the Generations on-line e-learning cbt (computer based)cd rom ...he learner to the four generations found in the workplace today. It then characterizes each generation, accounting for their influences, their value systems, their performance in the workplace, and their generational personalities. Learn To Differentiate between the Boomer generation and the Builder generation. Differentiate between more...
From Redwood Education Services, Inc.
VoIP Application & Installation instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDworkshop / seminartrain the trainercomputer lab ...thods of training and certification preparation available today. Here's why.... It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will be amazed at how quickly you'll learn. We will guide you every step of the more...
Fiber Optics Installer instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romworkshop / seminartrain the trainercomputer lab ...thods of training and certification preparation available today. Here's why.... It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on the market. You will be amazed at how quickly you'll learn. We will guide you more...
Fiber Optics Technician instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDworkshop / seminartrain the trainercomputer lab ...thods of training and certification preparation available today. Here's why.... It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on the market. You will be amazed at how quickly you'll learn. We will guide you more...
From Miracle Corporate Solutions Pvt. Ltd.
MIRACLE TECHNOLOGIES :- ERP (ABAP-4/BASIS/BIW) / (SD/MM/PP/HRM/FICO/CRM) instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookbookworkshop / seminartrain the trainercomputer lab ...perience gained through projects consultancy . Miracle today understands the needs of an organization which is considering the option of ERP, but at the same time needs a helping hand in decision making, since ERP investments are not small in nature. Training Training an individual and grooming him with new skills, drives the growth of an organization. Miracle provides more...
From JED New Media inc.
Breaking Barriers by Brainstorming on-line e-learning cbt (computer based) Incorporate brainstorming as an effective problem-solving tool to conquer business challenges. Whether you are a small business owner, department head, or team leader, you can benefit from this invaluable asset in today s competitive business environment. Learn how to creatively generate ideas and conduct productive brainstorming sessions. more...
From The Academy of Nail Design
Today's Nail Professional on-line e-learning cbt (computer based)study at homeself directedDVD A look at what a career in nail technology can mean today. more...
From Sessions Online School of Design
web design I on-line e-learning cbt (computer based)study at homeself directed ...today is an increasingly challenging creative environment. To compete in this field, you'll need not only a mastery of graphic design, navigation design, and page layout, but also a basic proficiency in Web foundations like HTML, XHTML, CSS, and