Instructor Led Tools Training in Egypt

Presentation ...e your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world. This program is designed to improve your presentation skills to get things done! Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...

Project Management ...management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning Objective  more...

Problem solving and decision making ... this program, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in terms of objectives and issues. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand Effective  more...

Stress management ...ss, identify where it is coming from and provide you with tools, techniques and strategies to keep it under wrap. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Recognize the nature of stress. Clarify stress and its effect on performance. Recognize cause of stress and ways to cope with them. Improve self assurance  more...

Time Management ...tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work more effectively and make better  more...

Conflict Management ...ted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, why it arises and how it can be utilized for maximum  more...

Negotiation Skills ...always achieve win-win outcomes. This program examines tools and techniques managers and executives need to acquire to become more successful leaders. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the negotiation definition and types. Get familiar with the fundamental of negotiation a Road Mapa . How  more...

Complaints handling The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...

Customer Loyalty and Retention Program During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Business Ethics for the Office ...e ethical dilemmas easier. Wea ™ll also look at some tools that you can use when youa ™re faced with an ethical decision. And, wea ™ll look at some techniques you can use so you dona ™t get stuck in an ethical quandary. Best of all, wea ™ll look at a lot of case studies so that you can practice making decisions in a safe environment. How You Will Benefit, objectives:  more...

Facilitation Skills ...ays to help teams through each stage. Use common process tools to make meetings easier and more productive. Program Contents: What is a Facilitator? Types of Groups. Content and Process. Group Norms. Types of Thinking. Facilitating an Open Discussion. Controversial Issues. Listening for Common Ground. Common Facilitation Techniques. The Language of Facilitation. Dealing with  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management ...ideas and make presentations. Know simple techniques and tools for planning and tracking your project. Have methods for keeping the team focused and motivated. Program Contents: What is a project? Project management basics. How can projects help me? A projecta ™s life cycle. Selling a project. Preparing your project. The role of a project manager. Project goals. Laying out  more...

Problem Solving Decision Making ...ur awareness of problem solving steps and problem solving tools. Distinguish root causes from symptoms to identify the right solution for the right problem. Improve your problem solving and decision making skills through identifying your own problem solving style. Identify ways to think creatively and work towards creative solutions. Recognize the top ten rules of good decision-making.  more...

Building Your Self Esteem and Assertiveness Skills ...ages that help build self-esteem. Identify communication tools to help you be more assertive. Learn how to say no, and when no is the best answer. Learn how to make a positive first impression. Discover ways to connect with people. Program Contents: Building your self-esteem. Putting others at ease. Make positive first impressions. Fake it a til you make it! Internal self-esteem  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material ...lop your strengths. Identify those additional skills and tools that can make you a better leader. Develop your ability to influence and communicate with others. Become a better problem-solver and decision-maker. Discover how you can prepare for and embrace the forces of change. Create a strategy to actively use these skills back in the workplace. Program Contents: Leadership  more...

The Art of Making Meetings Work ...that makes meeting time more effective. Identify process tools that can help create an open and safe forum for discussion. Develop and practice techniques for handling counterproductive behavior. Program Contents: The basics for effective meetings. The best and the worst of meetings. Holding productive meetings. Preparing for meetings. Agendas. Setting the place. Leading a  more...

AT&T Diploma for Agents ...cy of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich  more...

Advanced Instrumental analysis in petroleum industry The efficient use of the advance analytical methods and modern analytical instruments are very imperative tools to solve any laboratory problem. The course provides the basic and advance of analytical analysis methods of most used instruments. In addition, it provides elegant tools for obtaining qualitative and quantitative data techniques with practice work on analysis software.  more...

Introduction to Lean Production and Six Sigma The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean  more...

Management Supervision & Decision Making The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...

Maximizing Innovation And Problem Solving The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.  more...

ISO 10002 Guide for Customer Handling What do your customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations  more...

Quality Assurance and Management ...he basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The ability to assess the process capability. * Knowledge of the  more...

Tenders andContracts Management * Upon the completion of this course, candidates will be able to: o Conduct an End-to-End procurement process o Use the different procurement tools and techniques o Be better negotiators o Identify which type of contract to use, and when o Have better command of Contract Management o Better manage bidding and tendering processes  more...

The Millennium Manager This course is designed to better understand the importance of human capital in successful organizations. If a business is to excel, then managers need the proper tools to better manage, lead, motivate, coach and counsel their most valuable asseta namely human capital. Human capital management, knowledge management and the learning organization; are just but a few of the highlighted topics of  more...

New Marketing Strategies The Red vs Blue Ocean Eagle eye ...cution. Immerse yourself in Blue Ocean Strategy concepts, tools and frameworks and learn to create a blue oceansa ™ of uncontested market space to help you make the competition irrelevant. Blue Ocean Strategy is a way for companies to swim out of the a red oceana ™ filled with sharks. Blue Ocean Strategy argues that tomorrowa ™s leading companies will succeed not by battling  more...