Instructor Led Top Resources Training

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal  more...

Strategic Project Management for Optimal Work Group Development Your organization understands implements & is well trained with sophisticated tools for project management. But....Projects still come in late?? Over budget?? People are still working long hours?? Spending too much time fighting fire?? Why? What does it take to get things to run smoothly? What are we missing? Empower your people with the missing link Inspire: towards making your project a  more...

Staying Grounded When you are in a leadership position, it can be easy to have the ivory tower syndrome. Successful leaders remember where they come from and how they got to the top. This class is designed to reflect upon how you got to where you are and remember all of the people that helped you get there. We will also discuss staying grounded as you move further up the ladder.  more...

Checking in with Your Mentor There may come a time in your ascension to leadership where you may think that a mentor is no longer important. But, you will always benefit from haiving a person you can count on with whom you can discuss ideas. This class discusses why having a mentor at the top can be more important than having a mentor at the start.  more...

Life at the Top Everyone believes that life at the top is easy; that people will surround you and do everything you ask. That is not always the case. In this session, we will discuss why life at the top may not be as easy as one may think. We will explore options to keep life at the top as enjoyable as possible.  more...

Sharing the Vision Some say being a visionary is being at the top of your career. The question is how do you take what is in your head and share it with others? How do you inspire people to do what you want them to do? This session will explore techniques on how you can share your vision of the future with others and get them to buy in.  more...

GLOBAL MANAGEMENT AND LEADERSHIP SKILLS The Global Management Program offers the opportunity to appreciate the challenges posed by globalization and is designed to provide the framework, the knowledge, skills, and attitude, and tactical tools to successfully manage, transform, and develop Global Human Capital and International Organizations. PROGRAM OBJECTIVES: This dynamic program is aimed at achieving the following main  more...

Strategic Human Resources Management Course in Bangkok - Thailand We all know how demanding the field of HR can be. The day-to-day practical issues are challenging, and on top of that, Senior HR Executives must always focus on the big-picture critical strategic issues that affect their organizations. This Strategic HR Management course focuses on looking at HR from a business point of view, helping participants to strengthen their strategic HR competencies and  more...

10 Clear Ideas for Writing Well 10 Clear Ideas How to think clearly & write what you mean! Information is plentiful in business. But how you communicate that information is critical. People at all levels and in every department in must continually turn information into knowledge to help their colleagues, managers, staff, and clients make the right decisions. In this high-energy 60-minute presentation, you will learn  more...

Linux Server Training Installing Configuring Optimizing and Troubleshooting Linux soundtraining. net's Linux server training is two information-packed days of Linux training filled with hands-on exercises, live demonstrations, explanations, and real-world examples. This is the perfect way to get up to speed in a hurry on the Linux operating system and open source software in general. In just two days, our experienced, professional Linux+ certified trainer will show you how to  more...

Oracle Database 11g Performance Tuning Module 1. Basic Tuning Tools * Monitoring tools overview * Enterprise Manager * V$ Views, Statistics and Metrics * Wait Events Module 2. Using Automatic Workload Repository * Managing the Automatic Workload Repository * Real Time SQL Monitoring Module 3. Defining Problems * Defining the Problem * Limit the Scope and Setting the Priority *  more...

Best Practices for the Multi Project Manager - 2 Day Seminar Location: Toronto Date: 2007-07-16 List Price: $1595 Offered Price: $1116.00 Seats Available: 1 How You Will Benefit * Meet the challenges of managing multiple projects * Learn how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication  more...