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How to Engage Motivate and Retain Top Talent Employee Engagement refers to a workera ™s willingness to voluntarily and optimally invest his or her CAPABILITY and an employera ™s commitment to providing the necessary tools and support for the good of the organization. Capability is the totality of the knowledge, skills, abilities, network, access, self-discipline, passion, and perseverance that each worker brings to the job. If you  more...

Managing Disruptive Key Employees Organizations face a tough challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are  more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

Project IT Management Simulation - The Early Stages American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online  more...

Certified Software Tester Due to the in creasing complexity of modern software development projects it is essential that QA/ Testers are certified. Whereas, many employees are shifted into QA positions from programming or other areas in development or just a change of work duties. We have found that in a number of cases there has been a vague understanding of the QA/ Testing Process, and often a lack of the SDLC  more...

Certified Software Tester (CST) Self-Study Materials Due to the increasing complexity of modern software development projects it is essential that QA/ Testers are certified. Whereas, many employees are shifted into QA positions from programming or other areas in development or just a change of work duties. We have found that in a number of cases there has been a vague understanding of the QA/ Testing Process, and often a lack of the SDLC  more...